I had a not so hot experience with another local optometrist/ optician, so I was looking fora place…read moreI could trust. Visionworks fit the bill. I got my glasses faster than predicted. They were right the first time out, no long waits for rework. Friendly skilled staff. Glasses and sun glasses are working fine. Highly recommended.

Months ago my son accidentally bent my favorite glasses completely out of shape. After my…read moreoptometrist appointment, a very kind optician at Visionworks spent a very, very long time trying to repair my glasses. And she succeeded! I thought they were beyond repair, but they're actually more comfortable now than they were before. I really appreciate her help. When it comes time to buy a new pair of glasses (which, at this rate, will be soon) I plan to opt for Visionworks. But guys, start carrying Tom Ford glasses! They're great.

Dr. Rohm is a great Dr. I have been going to her for many years now. She is very through and…read moretakes time to review and ask questions.

Warby Parker in Charlottesville is my new favorite contact/glasses provider and optometrist. The…read moreday before my appointment with Warby Parker, I went (name redacted) to get the same service, this place was unable to complete my exam after me waiting 45 minutes after my appointment time. Warby Parker is where I found excellence in knowledge, professionalism, and friendless. Everyone at the office that day was great!!!! Liam, Megan, and my favorite chick (but I've completely forgotten her name and sincerely apologize) she was absolutely amazing and outside of there, I could see myself being friends with her :) My visit was 3/31/26 at 3:45, as well as my Doctor she was fantastic and very thorough!! The glasses and contacts are reasonably priced with many options to select!! You will not be disappointed with using Warby Parker for all your eye care needs.

UPDATE: The store has reached out to me and was able get me the information that I would need to…read moreget a contact prescription closer to where I live without going through the entire eye exam process again. While this is not what I was hoping for this is the best possible solution they are legally able to offer and for that I am thankful! Like I said before Warby Parker has been great to me and one hiccup wont ruin the entire process but this was only because they reached out and didn't let it sit. Still a location learning using new technology but overall happy with the solution. If you plan on using this store just be clear with your expectations and have everything documented so word can be shared with clarity.

Best eye doctors office in Charlottesville. Wonderful price for a top notch exam. I have had an…read moreexam with every Dr in the practice with in the last few years and I was never dissatisfied with any of them. The technicians are wonderful and very helpful and friendly. I would highly recommend this practice.

Quick, easy, and friendly. The staff was wonderful as was Dr. Basic. I arrived early and was seen…read moreearly, went through the exam with no issues, got my prescription in hand, and now I can see just fine. Very reasonably priced. I will return!

Welcome to the monkey house, loud awful music - that according to the employees can neither be…read moreturned down NOR selected for. Wow, corporate mind control and distraction at a dystopian level. Funny thing is I think I'm the only one who has ever complained? Why, why do you need loud music in a place like a bookstore? Employees - this should be an OSHA issue, workplace health and safety. Having sound such as that piped into your environment is not healthy. Sadly, bookstores are not really plentiful in C'ville, college town and all...

Service was excellent. The staff was very happy to help me find certain volumes. I don't have…read moreanything more to say. I would like to end this review.

My daughter and I have been wanting to learn sew for ages. Finally went down and were able to buy…read morethe lowest priced floor model. And they were kind enough to give us at least one full free lesson on how to get the machine working, a variety of stitches, some problem solving, and follow up classes. We found the instruction and tutoring thorough, patient and encouraging. Couldn't be more appreciative of their outstanding Customer Service. Thank you, Cottonwood.

The store has a gorgeous variety of cotton in every print you can imagine. The quality of the…read morefabric is top notch and the service was exceptional!

Great store, great salespeople, great service! I love the…read moreHappy Cook and go to get all my wedding gifts!

Took a vegan cooking class here and I really commend them for the effort! It's so awesome to have…read morethem trying to do vegan classes. We had an awesome time and the instructors were nice, welcoming, and fun. The place was clean and had lots of cool merchandise. We enjoyed making vegan sushi and "egg rolls" but none of it had any flavor as we really barely used seasoning at all so that was a huge disappointment. As a vegan cooking enthusiast, I think I could've made something much more tasty on my own. The meal could've benefitted from salt, ginger, onion, garlic! Sriracha even. And wasabi is ESSENTIAL for sushi, always. The dessert was amazing though and the whipped coconut cream was the highlight. I would give them another chance.

I went to get balloons filled with helium and the guy filling up the balloon popped it. He then…read morewouldn't blow up another one (I had 4 of the same balloons), said he would have to charge me for a new one, and refused to give me a refund because I brought it in myself. Horrible customer service and I will never come back here. Terrible value, very overpriced for helium. I paid nearly $40 for two balloons because they would not refund me. Highly do not recommend anyone come here. If I could give 0 stars, I would.

Absolutely incredible. As someone who plans a lot of parties and events, this place was impressive…read more To start off, it was in a very convenient location with lots of parking. Added plus, it had a nice front display (not cheap looking like Party City). The customer service was excellent- when we walked in they helped us find what we needed (a giant bow) immediately. When we went to find balloons, James (one of the staff), helped me find the right ones. He also saved us from deflated balloons. We went the store the day before the party and he asked us when the party was because certain balloons only last 24 hours; it's a good thing he checked because we ended up needing to pick up the balloons the next day otherwise they would've deflated before the event! I was incredibly impressed with how thorough he was. He kept helping my group- it's obvious he's going above and beyond at his job. The other woman working was also lovely- really all the staff! The store also had a great selection of items and good hours- great find!!!! SKIP PARTY CITY AND GO TO THIS PLACE!

I'm not coming back because of your lack of customer service (see the other one star reviews)…read more I came in last month to have a portrait framed. No escalator running up, only elevator, which was occupied. This is a problem for your handicapped customers. When I returned today the up escalator still wasn't working - so this is apparently "regular" service. YOu, Michael's, chose to be on the second floor in this mall. So YOU, Michael's need to keep your escalators running. When I came in six weeks ago, the service at your custom framing desk could NOT have been less helpful. Two men behind the counter were arguing (see other one-star post about custom framing employees being angry at each other). I stood waiting while they finished their spat and finally noticed me (invisible woman over 60 problem?). The young male who "attended me" was clearly new and didn't have a clue what was going on. He told me that frames the size I wanted could only be had custom. I told him he was wrong, that they could be ordered online - from Michael's. He didn't get it. I explained again that MICHAEL'S had it in stock online. He didn't get it. So I unnecessary ordered a "custom" frame I could have ordered online just to get the matter done. I never got a call back telling me the item was done so had to call myself. The explanation was a flood in the store, etc. No apology. So I returned to pick up today. First was the ongoing escalator problem. Second was in absentia workers. I went up and down the paper aisle looking for Japanese rice paper. Never found it. Not one person was available to help me find it. Two employees were dithering at the front desk. Went to custom framing. No one is there but a senior citizen couple. After about four minutes I asked them if there was someone working. They said they thought so but she had disappeared in the back. We waited longer. I finally hit the button for nonattendance which said "buzz here we will happily assist you". No one happily assisted us. The woman finally showed up. She couldn't help the senior citizen couple. They had nine small frames in front of them. They asked for a bag. She said she didn't have one (but didn't try to get one, either, or call the front) and left these poor people stuffing nine frames in their pockets. Unbelievable. My turn wasn't much better. She clearly doesn't want to work. At one point she muttered something and I said "were you addressing me? I can't hear you" and she had telling me to sign a receipt. She opened both orders (apparently upon instruction) without a comment so you learn you have to say "that's fine" I even had to ask if I owed Michael's anything. I didn't. I then asked her where Michael's might have rice paper. She said she "didn't know - it's out there if we carry it". Didn't offer to call the front desk. So I left (two employees at front desk were still on their phones) and checked - yes, Michael's does carry rice paper for $25.00++. I went on Amazon and ordered it for $3.99. This is why your store is failing.

Very poor service. Avoid the custom framing counter. They are angry with each other and that…read morespills over to their care of your art. No customer service here at the moment. Something has changed.