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    Great Graphics

    5.0 (8 reviews)
    Open 11:00 am - 6:00 pm

    Services - Great Graphics

    Copymaking services

    Printing

    Scanning

    Great Graphics Photos

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    11 months ago

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    5 years ago

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    9 years ago

    Great framing and custom print shop! I would definitely go back. Best quality and prices in Charlottesville.

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    Creative Framing and the Art Box - Art on Ivy Events are fun!

    Creative Framing and the Art Box

    (2 reviews)

    Framing everywhere is more expensive than Michaels. A creative framing, small artist shop, has some…read moresuper people with a great eye for frames, excellent stock, and have done consistently excellent work on my paintings... so I keep going back.

    It's expensive, but for professional and traditional art supplies, your only options in…read moreCharlottesville are: 1. The Art Box (expensive, retail prices. Staff is composed of artists who have tried the art supplies.) 2. Michael's (more crafts, one-two aisles for art supplies, and no helpful artist with their own experiences) 3. AC Moore (more like Michaels) 4. Online (again, no one to answer questions, no way to touch and test supplies but can be less expensive, takes more time to get the art supplies). I have explored all the options. I found Michaels has the best selection of art cases in the bead aisle. There is a plastic two-sided container with handles which opens flat to see all the paints that I love. The paint brush selection, though, is pitiful. AC Moore was more crowded and uninspiring in materials. Although I love dickblick.com, there is a minimum order and delay in getting supplies. There is no one to ask. I had a special mod podge project to collage some porous houseplant pots, and then discovered that the mod podge doesn't protect the collage from water damage. Well, I wanted some fine artists supplies: unisom and schminke pastels, dark and light, winsor and newton or Williamsburg fine artists grade oil paint, workable fixative, and better paintbrushes. It cost too much, but the salesperson was able to answer my questions in detail and direct me to the correct items. Worth every penny.

    Michaels

    Michaels

    (15 reviews)

    $$

    I'm not coming back because of your lack of customer service (see the other one star reviews)…read more I came in last month to have a portrait framed. No escalator running up, only elevator, which was occupied. This is a problem for your handicapped customers. When I returned today the up escalator still wasn't working - so this is apparently "regular" service. YOu, Michael's, chose to be on the second floor in this mall. So YOU, Michael's need to keep your escalators running. When I came in six weeks ago, the service at your custom framing desk could NOT have been less helpful. Two men behind the counter were arguing (see other one-star post about custom framing employees being angry at each other). I stood waiting while they finished their spat and finally noticed me (invisible woman over 60 problem?). The young male who "attended me" was clearly new and didn't have a clue what was going on. He told me that frames the size I wanted could only be had custom. I told him he was wrong, that they could be ordered online - from Michael's. He didn't get it. I explained again that MICHAEL'S had it in stock online. He didn't get it. So I unnecessary ordered a "custom" frame I could have ordered online just to get the matter done. I never got a call back telling me the item was done so had to call myself. The explanation was a flood in the store, etc. No apology. So I returned to pick up today. First was the ongoing escalator problem. Second was in absentia workers. I went up and down the paper aisle looking for Japanese rice paper. Never found it. Not one person was available to help me find it. Two employees were dithering at the front desk. Went to custom framing. No one is there but a senior citizen couple. After about four minutes I asked them if there was someone working. They said they thought so but she had disappeared in the back. We waited longer. I finally hit the button for nonattendance which said "buzz here we will happily assist you". No one happily assisted us. The woman finally showed up. She couldn't help the senior citizen couple. They had nine small frames in front of them. They asked for a bag. She said she didn't have one (but didn't try to get one, either, or call the front) and left these poor people stuffing nine frames in their pockets. Unbelievable. My turn wasn't much better. She clearly doesn't want to work. At one point she muttered something and I said "were you addressing me? I can't hear you" and she had telling me to sign a receipt. She opened both orders (apparently upon instruction) without a comment so you learn you have to say "that's fine" I even had to ask if I owed Michael's anything. I didn't. I then asked her where Michael's might have rice paper. She said she "didn't know - it's out there if we carry it". Didn't offer to call the front desk. So I left (two employees at front desk were still on their phones) and checked - yes, Michael's does carry rice paper for $25.00++. I went on Amazon and ordered it for $3.99. This is why your store is failing.

    Very poor service. Avoid the custom framing counter. They are angry with each other and that…read morespills over to their care of your art. No customer service here at the moment. Something has changed.

    Great Graphics - framing - Updated May 2026

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