The staff at Fastframe was stellar and incredibly helpful - I would definitely recommend them to…read moreanyone looking to frame anything, whether it be a simple diploma/document, or if it's a fragile piece of work. I had them frame two pieces of work, both of which had come from different parts of the world that I had visited. Both were extremely sensitive and required great care. Their prices were fair, and it took them a couple weeks (it was the holiday season, so I'm sure they were very busy). The end product was well worth the wait, as they came out perfect and I will never have to worry about them again. Overall, they called me every step of the way and let me know what was going on. They were late by two days, but called me prior to the last day and let me know that one of their suppliers wasn't able to meet their deadline on the supplies - they were very honest and polite. Overall, I will absolutely use them again, and I would recommend them to anyone else!

Professional framing. The ladies are very knowledgeable as to all phases of framing - including…read morecanvas stretching to enhance and protect the beauty of your art. Highly recommend. Extensive selection of frames and related materials. In addition they listen and are very nice.

Having received a piece of art from a nationally known/reputable auction house that was in need of…read morecleaning, I contacted Buchanan and Kiguel for restoration assistance. Paul Williams was wonderfully helpful and knowledgeable in examining and then spotting that the item was not what it had been advertised to be. He also provided printed research verifying his conclusion which was provided for assistance in re-addressing the concern with the company from which it had been purchased. He did this all at no cost, as a service to assist this customer. I highly recommend their restoration services to those in the Charlottesville area, as it was very worthwhile and helpful!

From the owner: Established in 1966, the Buchanan & Kiguel name has become synonymous for quality and…read morecraftsmanship. We frame to museum standards to insure the longevity of your art and always take great care in your project through all aspects of the framing proces

5 stars for the customer service and the quality & price. No need to restate that here. Just trust…read moreme when I tell you it's the best framing shop in Albemarle County... heck maybe even the state of Virginia. Maybe the eastern seaboard. Upon further reflection, it would not be a stretch to posit it might could be the best frame shop in North America. And, if you are willing to come that far with me, then it stands to reason that it must be the best frame shop on the planet because, well, It's common knowledge and a well accepted fact that everything is better in the USA - even beer nowadays... So welcome to the best little frame shop in the Milky Way galaxy. And now that's out of the way, let's talk about the family side of the business. John, the original owner was a peach of a man. Always looking up from whatever he was doing to offer his full attention and guidance. He was so good that, after a few projects, I'd just call him and tell him what I needed and what room it was for and he'd take it from there. When I learned that John had passed away unexpectedly, I knew Charlottesville had lost a true artisan and friend. What I didn't know was that his son Billy is every bit as good (if not a wee bit better). Same great spirit, same great work, and a pure delight to be around. Ok stop reading... take your stuff there. You will be glad you did.

The team at GG does fantastic work. Whether you come in with a specific idea or need a lot of…read moreadvice, they are terrific. They have wide-ranging frame, mat, and glass options and do beautiful work. I won't go anywhere else.

This summer, I needed acid-free backing mats for two photos selected for a gallery show, under a…read moretight deadline since I was leaving town the next day and had no time for custom framing. Joanna at the Charlottesville location quickly cut two 12"x18" mounting mats and gave me invaluable advice on securely assembling and framing the prints so they'd be museum-ready. Couldn't recommend this shop and framer more!

Framing everywhere is more expensive than Michaels. A creative framing, small artist shop, has some…read moresuper people with a great eye for frames, excellent stock, and have done consistently excellent work on my paintings... so I keep going back.

It seems unbelievable that a company like Michael's could have such poor customer…read moregrievance-resolution process. From the store employees, to Customer Care, and ultimately to the escalation/grievance service, I encountered an inability- or unwillingness- to resolve what should have been a very simple problem: a special-order frame that was canceled the same day it was ordered, and the resulting balance that should have been removed from a new Michaels credit-card account. I received the credit-card bill before I even received the physical card. A company reveals its true nature through how it treats its customers - not only when everything goes smoothly, but especially when something goes wrong. The quality of a company and its staff is demonstrated by their willingness and ability to listen, take responsibility and find a reasonable resolution to a customers problem. Unfortunately, my experience with Michaels demonstrated the opposite. After calling the store, Customer Care and the Escalation service, I was still left without a reasonable resolution to a canceled order. Thankfully, consumers today have many businesses to choose from. After this experience, I will never shop at Michaels and will take my business elsewhere.

I'm not coming back because of your lack of customer service (see the other one star reviews)…read more I came in last month to have a portrait framed. No escalator running up, only elevator, which was occupied. This is a problem for your handicapped customers. When I returned today the up escalator still wasn't working - so this is apparently "regular" service. YOu, Michael's, chose to be on the second floor in this mall. So YOU, Michael's need to keep your escalators running. When I came in six weeks ago, the service at your custom framing desk could NOT have been less helpful. Two men behind the counter were arguing (see other one-star post about custom framing employees being angry at each other). I stood waiting while they finished their spat and finally noticed me (invisible woman over 60 problem?). The young male who "attended me" was clearly new and didn't have a clue what was going on. He told me that frames the size I wanted could only be had custom. I told him he was wrong, that they could be ordered online - from Michael's. He didn't get it. I explained again that MICHAEL'S had it in stock online. He didn't get it. So I unnecessary ordered a "custom" frame I could have ordered online just to get the matter done. I never got a call back telling me the item was done so had to call myself. The explanation was a flood in the store, etc. No apology. So I returned to pick up today. First was the ongoing escalator problem. Second was in absentia workers. I went up and down the paper aisle looking for Japanese rice paper. Never found it. Not one person was available to help me find it. Two employees were dithering at the front desk. Went to custom framing. No one is there but a senior citizen couple. After about four minutes I asked them if there was someone working. They said they thought so but she had disappeared in the back. We waited longer. I finally hit the button for nonattendance which said "buzz here we will happily assist you". No one happily assisted us. The woman finally showed up. She couldn't help the senior citizen couple. They had nine small frames in front of them. They asked for a bag. She said she didn't have one (but didn't try to get one, either, or call the front) and left these poor people stuffing nine frames in their pockets. Unbelievable. My turn wasn't much better. She clearly doesn't want to work. At one point she muttered something and I said "were you addressing me? I can't hear you" and she had telling me to sign a receipt. She opened both orders (apparently upon instruction) without a comment so you learn you have to say "that's fine" I even had to ask if I owed Michael's anything. I didn't. I then asked her where Michael's might have rice paper. She said she "didn't know - it's out there if we carry it". Didn't offer to call the front desk. So I left (two employees at front desk were still on their phones) and checked - yes, Michael's does carry rice paper for $25.00++. I went on Amazon and ordered it for $3.99. This is why your store is failing.

Great cards! I bought a few birthday cards that could also be framed as art for less than a CVS…read morecard! I'll be back for the small batch candies and chocolates for the holidays.

From the owner: Sweet Art Emporium specializes in locally-crafted fine art and sweets. We also offer drop-in…read moreceramic (pottery) painting and art classes!

I always find something I love at Consignment House. I've bought several pieces for myself,…read moreincluding an amazing 1940s transom at a great price, along with art and unique decor. It's also my go-to for gifts, since they have such a great mix of antiques and one-of-a-kind items at different price points. Geoff is wonderful, super knowledgeable, and the store has a really cool, welcoming vibe. A must-visit spot in Charlottesville.

They had great bracelet for my spouse that was made by a well known Navajo artist who's no longer…read morewith us. Something you wouldn't find just everywhere. Very fair deal and pleasant and responsive people to work with. Immediate shipping. Thanks for a nice online experience!

I ordered notecards for my mother's birthday (2 months prior). He said it was, "No problem." I…read morecalled two weeks before her birthday, and he had not gotten to the notecards yet, and commented again, "No problem." My mother's birthday has gone and past - no notecards- and no word from "him". A sheer and utter disappointment in the lack of business skills and general respect when someone places an order.

From the owner: Bryan's Photo Store/Bryan Parsons Photography, LLC has moved! We are now located in the…read moreprofessional offices at 145 Ednam Drive, Suite 312, Charlottesville, Virginia 22903. We will continue to provide scanning, restoration, and printing of slides, negatives and prints; large format fine art printing, customized Photoshop work; passport photography and other specialized photography.

This is an excellent store to find your crafty products. I'm not a crafty or artistic person, so…read morethis store did not appeal to me, but I was with someone who is and they continue to return for more bags of this stuff. (I was actually trying to find an ABC location.) For an excellent and very descriptive review, please read the one posted by "Taylor R" on 2/4/2023. I hope the pictures I have posted will help explain the pricing and the hours they are open. This is a must visit for people who enjoy being crafty, scrappy, and artistic.

Okay first of all, the overall concept of this store is fantastic. It keeps crafting supplies out…read moreof the trash by reselling them. Got unused thread, fabric, yarn, craft kits, etc.? Well this is your store to take them. Want to try a new hobby but not spend a ton? Go get some material here to practice on or try your hand at. While there a few weeks ago here is what I saw through the store: glass bottles, fabric, yarn, crochet hooks, knitting needles, kids crafts, leather, paints, scrapbooking paper, crafting books, albums, and organizers. You really can find anything there. I highly recommend going there if you want to try a new hobby or take supplies to.