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    The Great Frame Up

    4.3 (10 reviews)
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    Great Graphics

    Great Graphics

    5.0
    (8 reviews)
    4.0 mi

    5 stars for the customer service and the quality & price. No need to restate that here. Just trust…read moreme when I tell you it's the best framing shop in Albemarle County... heck maybe even the state of Virginia. Maybe the eastern seaboard. Upon further reflection, it would not be a stretch to posit it might could be the best frame shop in North America. And, if you are willing to come that far with me, then it stands to reason that it must be the best frame shop on the planet because, well, It's common knowledge and a well accepted fact that everything is better in the USA - even beer nowadays... So welcome to the best little frame shop in the Milky Way galaxy. And now that's out of the way, let's talk about the family side of the business. John, the original owner was a peach of a man. Always looking up from whatever he was doing to offer his full attention and guidance. He was so good that, after a few projects, I'd just call him and tell him what I needed and what room it was for and he'd take it from there. When I learned that John had passed away unexpectedly, I knew Charlottesville had lost a true artisan and friend. What I didn't know was that his son Billy is every bit as good (if not a wee bit better). Same great spirit, same great work, and a pure delight to be around. Ok stop reading... take your stuff there. You will be glad you did.

    The team at GG does fantastic work. Whether you come in with a specific idea or need a lot of…read moreadvice, they are terrific. They have wide-ranging frame, mat, and glass options and do beautiful work. I won't go anywhere else.

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    Michaels

    Michaels

    3.4
    (15 reviews)
    2.9 mi
    $$

    I'm not coming back because of your lack of customer service (see the other one star reviews)…read more I came in last month to have a portrait framed. No escalator running up, only elevator, which was occupied. This is a problem for your handicapped customers. When I returned today the up escalator still wasn't working - so this is apparently "regular" service. YOu, Michael's, chose to be on the second floor in this mall. So YOU, Michael's need to keep your escalators running. When I came in six weeks ago, the service at your custom framing desk could NOT have been less helpful. Two men behind the counter were arguing (see other one-star post about custom framing employees being angry at each other). I stood waiting while they finished their spat and finally noticed me (invisible woman over 60 problem?). The young male who "attended me" was clearly new and didn't have a clue what was going on. He told me that frames the size I wanted could only be had custom. I told him he was wrong, that they could be ordered online - from Michael's. He didn't get it. I explained again that MICHAEL'S had it in stock online. He didn't get it. So I unnecessary ordered a "custom" frame I could have ordered online just to get the matter done. I never got a call back telling me the item was done so had to call myself. The explanation was a flood in the store, etc. No apology. So I returned to pick up today. First was the ongoing escalator problem. Second was in absentia workers. I went up and down the paper aisle looking for Japanese rice paper. Never found it. Not one person was available to help me find it. Two employees were dithering at the front desk. Went to custom framing. No one is there but a senior citizen couple. After about four minutes I asked them if there was someone working. They said they thought so but she had disappeared in the back. We waited longer. I finally hit the button for nonattendance which said "buzz here we will happily assist you". No one happily assisted us. The woman finally showed up. She couldn't help the senior citizen couple. They had nine small frames in front of them. They asked for a bag. She said she didn't have one (but didn't try to get one, either, or call the front) and left these poor people stuffing nine frames in their pockets. Unbelievable. My turn wasn't much better. She clearly doesn't want to work. At one point she muttered something and I said "were you addressing me? I can't hear you" and she had telling me to sign a receipt. She opened both orders (apparently upon instruction) without a comment so you learn you have to say "that's fine" I even had to ask if I owed Michael's anything. I didn't. I then asked her where Michael's might have rice paper. She said she "didn't know - it's out there if we carry it". Didn't offer to call the front desk. So I left (two employees at front desk were still on their phones) and checked - yes, Michael's does carry rice paper for $25.00++. I went on Amazon and ordered it for $3.99. This is why your store is failing.

    Very poor service. Avoid the custom framing counter. They are angry with each other and that…read morespills over to their care of your art. No customer service here at the moment. Something has changed.

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    The Great Frame Up - galleries - Updated August 2026

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