We have always received very personalized service from this business. Both my husband and I have…read morepurchased several pairs of glasses here. If there is a problem, they work with you until you have glasses that work for you.

Had an eye exam, both the tech and doctor (Huntzberry) were friendly and attentive. Huntzberry…read morereally listened to my concerns and reviewed my eyes with them in mind. Very transparent and communicative, which I always really appreciate from a dr!

Pantops Branch: I…read morechose the Pantops (Peter Jefferson Pkwy) office after discovering that it was much closer to where I live. I had already visited other MyEyeDr offices to shop and compare, as I was looking to get a backup pair of prescription sunglasses. I found most of the other offices far more customer-friendly than this one. With the exception of Avory, who was most impressive in her courtesy, professionalism and superb customer service skills, I found the front staff lacking in their approach to customer service. Unfortunately, I did not have an opportunity to work with Avory. However, I continually observed her performance with other customers while I was working with Rashonda. Avory genuinely seemed happy to be working there and always verbally welcomed guests as they entered the office. Other staff appeared to have a perfunctory "just going through the motions" attitude about their work. I am rating this office three stars, rather than only two stars, because everyone seemed to be technically competent in their trade. Thus, if you care only about technical proficiency, then this office is fine. But if you're like me and you want not only technical competence from your eye doctor experience, but a friendly, engaging interaction where you feel welcomed and glad you came, then I don't think the Pantops (Jefferson Parkwy) office is your best option. If you are lucky to work with Avory, then you should walk away feeling very pleased with your experience. Otherwise, with the other front staff, I recommend looking elsewhere. I certainly plan to choose another MyEyeDr office after I pick up my current pair of sunglasses soon! Thank you, Avory, for setting a good role-modeling example for your colleagues. I hope they will heed your example of stellar, professional and friendly customer service! ******* Shenandoah Titus, Esq. Chief Counsel, Police Oversight USA www.policeoversight.us

I am very dissatisfy with their service ! Epic fail! Truly…read moreincompetent ! I don't like dealing with them ! I order glasses 31 December ! Delivery date was 13 January ! It's 24 January . I order the glasses at pan top ! They guarantee me that the glasses would be at the barracks road location The were not ! Excruciating ! I work out of town so it's difficult for me to get to the office in pan tops ! Please go somewhere else and spare you the headache ! I drove an half an hour ! The staff was not helpful!

I had a not so hot experience with another local optometrist/ optician, so I was looking fora place…read moreI could trust. Visionworks fit the bill. I got my glasses faster than predicted. They were right the first time out, no long waits for rework. Friendly skilled staff. Glasses and sun glasses are working fine. Highly recommended.

Months ago my son accidentally bent my favorite glasses completely out of shape. After my…read moreoptometrist appointment, a very kind optician at Visionworks spent a very, very long time trying to repair my glasses. And she succeeded! I thought they were beyond repair, but they're actually more comfortable now than they were before. I really appreciate her help. When it comes time to buy a new pair of glasses (which, at this rate, will be soon) I plan to opt for Visionworks. But guys, start carrying Tom Ford glasses! They're great.

I have been a customer at Spectacle Shop for years, and have always been pleased with the service…read moreand products. Paul is a super person to work with and helps me make good choices. I would not buy glasses anywhere else! This time I opted for expenses frames by Lindberg...worth every penny! These are the most comfortable glasses I have ever owned. Thank you to Paul and the Spectacle Shop!

I have been a customer for the past several years and I definitely recommend the Spectacle Shop…read more Friendly, knowledgeable people and the work is always very high quality.

Laura and Chris are absolutely amazing and patient. Kind and friendly. Laura knew exactly what I…read moreliked

Easily one of the worst optacle shops in Charlottesville. This review is directed primarily at the…read morestaff (Michelle) and their [inability] to handle any sort of issue that a customer may have. I had my suglasses tuned up by one of the "associates" at the Barracks location, where the the lenses were broken within 5 minutes of handling. Since the frame was discontinued, I was offered very limited options as far as replacements. Long story short - my sunglasses were broken and was given an insulting 10% discount on my next purchase. I would consider playing "frogger" on I-495 before ever going into that shop again.

I got my first pair of prescription glasses today. Milli was absolutely wonderful!! She made this…read morewhole experience so fun, and less daunting. Her service was incredible and I will definitely return! Everyone else in the store was lovely and available to help, too! Great experience :)

I love this LensCrafters. They always have great staff that are accommodating, helpful and kind!…read moreI've gotten three pairs of reading glasses there over the last 5 years. a few weeks ago I order my first ever prescription sunglasses and let me tell uuuuu I love it! I take them with me everywhere and keep the case handy to switch out my glasses when I go outdoors.

I have had two great experiences at Primary Eyecare…read more The Barracks Road location is spacious, modern, and clean. The wait is typically not very long and they are efficient. They seem to really move through customers without making you feel rushed. They're also not trying to convince you to do every exam to charge extra. Last year I got my eyes dialated, and this year I did not need to. I didn't want to but was glad to hear my doctor recommend holding off for another year herself! Makes you feel like they care, at least a little bit. Overall the staff is friendly and helpful. Did not find/have problems. They are relatively easy to set an appointment with (online or by phone). I say this is one of my better eye appointment experiences without feeling like I've wasted a whole day!

absolutely horrible me and my daughter went there to get no glasses. All she needed was lenses they…read moresaid they sent my glasses under her name so my glasses come in and her lenses never did a week and a half later they her a message that hers are in so she drives back over there and they're not in a week after that, they call her and tell her they need to do an outline of her glasses because all she is getting is lenses call back another week later and was told that something messed up so they had to just resend it back in today even knowing that I called Tuesday to find out about them and nobody said a word to me about this so now it will be more time they are absolutely horrible and incompetent

Very nice staff. I was helped immediately when I entered the shop. All I needed was a repair on…read moremy glasses. I was in and out in 10 minutes with no charge.

From the owner: Spectacle Shop has been providing outstanding service to the Charlottesville area for the past 22…read moreyears. When we opened our doors for business in 1984, we understood then, as we do now, that there are a variety of places where you can go to purchase eyewear. Our commitment to you is to always take the time to help you select the right pair of glasses that suit your appearance and style, and then to adjust them properly so that they not only look good on you, but they also feel good when you wear them. As long as you own them, you can bring them back to us to be adjusted if you ever feel the need. Our reputation means everything to us!

For years, my daughter has been a customer and recommended the store. I found that it had a wide…read morevariety of eyewear to choose from, the prices are fair, and the owner is both highly competent, very helpful, and most courteous. I highly recommend both him and his store.

After having exhausted all the "other" stores looking for glasses, I heard about a locally owned…read moreOptical Shop. When I went in over lunch break I found a half a dozen frames that I liked and narrowed them down to 2 frames. Mr. Shifflet, the owner, gave me his opinion and asked his daughter to come look too. I took selfies to show my husband that night and he immediately told me I should take the glasses home and show him in person. I have never had this good service anywhere else. Parking is plentiful, the store has a lot of frames and sunglasses to choose from and the service is outstanding. I will be a repeat customer.

I just moved to the Charlottesville area and I picked this business at random based on reviews…read morebecause UVA would have taken me a year to get into. The staff is amazing. They were on top of insurance info and not pushy when I was selecting the perfectly weird "me" frames. From start to finish this was a great experience. The office is extremely clean and the entire staff was COVID conscious, wearing masks for the entire process. A staff member was out sick so I spent most of my visit with the doc. He is extremely nice and friendly. Also funny and witty with his dad jokes. I never felt rushed and he took a genuine interest in my eyes. He explained everything before we started so I was aware of what I would be experiencing. He made it clear we could stop at any point if I needed to. I felt he was extremely professional and answered all of my questions. He explained all the results of my tests. It made me feel better about the process once I understood some of my eye issues. Thank you to everyone at Horizon Family Eye Care. You made this new resident feel welcome and at home. I will be back for all of my eye care needs.

I took my son there for contacts and it was the worst patient care experience that I have ever had…read more Dr. Zarella is a rude person and blames his staff on the miscommunications involving his staff. they told us 3 times that my son's contacts were in stock and they were not. they have us the contacts without verifying that they were my son's. Unsafe environment.