I would give the actual vision center where the eye exams are done a 5/5. The front desk staff and…read morethe eye doctors are amazing, thorough, friendly and super helpful. The eyeglasses shop is a different story. They arent helpful in finding glasses that appropriately fit, they dont discuss ​what anything would cost out of pocket, they push and push and push extra things that arebt covered by insurance and my last 2 experiences are that they add things that you specifically decline and then call it a misunderstanding when you call them out on it. Fool me once, shame on you. Fool me twice, shame on me. I will NEVER purchase another pair of glasses from this shop.

i have always had good experiences here. They are friendly and helpful. I appreciate the prompt…read moreservice as well. I will go only here!! I am an anxious person and eye visits make me nervous. I felt comfortable telling this to the staff and I felt at ease here. Thank you

I got my first pair of prescription glasses today. Milli was absolutely wonderful!! She made this…read morewhole experience so fun, and less daunting. Her service was incredible and I will definitely return! Everyone else in the store was lovely and available to help, too! Great experience :)

I love this LensCrafters. They always have great staff that are accommodating, helpful and kind!…read moreI've gotten three pairs of reading glasses there over the last 5 years. a few weeks ago I order my first ever prescription sunglasses and let me tell uuuuu I love it! I take them with me everywhere and keep the case handy to switch out my glasses when I go outdoors.

For years, my daughter has been a customer and recommended the store. I found that it had a wide…read morevariety of eyewear to choose from, the prices are fair, and the owner is both highly competent, very helpful, and most courteous. I highly recommend both him and his store.

After having exhausted all the "other" stores looking for glasses, I heard about a locally owned…read moreOptical Shop. When I went in over lunch break I found a half a dozen frames that I liked and narrowed them down to 2 frames. Mr. Shifflet, the owner, gave me his opinion and asked his daughter to come look too. I took selfies to show my husband that night and he immediately told me I should take the glasses home and show him in person. I have never had this good service anywhere else. Parking is plentiful, the store has a lot of frames and sunglasses to choose from and the service is outstanding. I will be a repeat customer.

Never the most fun, but definitely a necessity, is to get our eyes checked each year (also a must…read moreto order contacts). At the 90th minute I found this office and made an appointment before I left Charlottesville for the summer. The office was super accommodating and helpful throughout my process. What really made this place deserve 5 stars is what happened almost a year after. I was in Mexico City for some time and realized I could take advantage of the cheap prescription sunglasses there. With only a few days left, I called the office back in the states to get my prescription. Eventually the phone was picked up and I was told that they are not in the location I had my exam at and asked if I can wait until the next day. Since I couldn't, they had someone stop by the office to take a picture of my prescription to send it to me. This isn't something every office would do for you and for that I am forever grateful. Highly recommended.

LOVE THIS EYE DOCTOR Affordable even WITHOUT INSURANCE…read more The receptionist is more like his assistant she knows a lot, and clearly explains how to put contacts in if needed. HIGHLY RECOMMENDED

I had a not so hot experience with another local optometrist/ optician, so I was looking fora place…read moreI could trust. Visionworks fit the bill. I got my glasses faster than predicted. They were right the first time out, no long waits for rework. Friendly skilled staff. Glasses and sun glasses are working fine. Highly recommended.

Months ago my son accidentally bent my favorite glasses completely out of shape. After my…read moreoptometrist appointment, a very kind optician at Visionworks spent a very, very long time trying to repair my glasses. And she succeeded! I thought they were beyond repair, but they're actually more comfortable now than they were before. I really appreciate her help. When it comes time to buy a new pair of glasses (which, at this rate, will be soon) I plan to opt for Visionworks. But guys, start carrying Tom Ford glasses! They're great.

Laura and Chris are absolutely amazing and patient. Kind and friendly. Laura knew exactly what I…read moreliked

Easily one of the worst optacle shops in Charlottesville. This review is directed primarily at the…read morestaff (Michelle) and their [inability] to handle any sort of issue that a customer may have. I had my suglasses tuned up by one of the "associates" at the Barracks location, where the the lenses were broken within 5 minutes of handling. Since the frame was discontinued, I was offered very limited options as far as replacements. Long story short - my sunglasses were broken and was given an insulting 10% discount on my next purchase. I would consider playing "frogger" on I-495 before ever going into that shop again.

I have been a customer at Spectacle Shop for years, and have always been pleased with the service…read moreand products. Paul is a super person to work with and helps me make good choices. I would not buy glasses anywhere else! This time I opted for expenses frames by Lindberg...worth every penny! These are the most comfortable glasses I have ever owned. Thank you to Paul and the Spectacle Shop!

I have been a customer for the past several years and I definitely recommend the Spectacle Shop…read more Friendly, knowledgeable people and the work is always very high quality.

Sure, its dated and yea they were not terribly friendly or helpful at the check in desk, but it is…read moreso much more unremarkable than that. I had an 8 am appointment, I arrived at 7:45 as requested for my requisite paperwork and then wasn't taken back until 8:25 am. Zero explanation for the delay. Given that I tried this office solely because of the 8am appointment (which I waited 4 months for), this was genuinely disappointing. The tech was nice enough, but didn't really seem to care beyond going through the motions of the pre-exam. I mentioned I was shopping for new frames, to which no suggestion was made to shop their selection or any interest paid beyond that. Having stated that my eyes were fine, no changes at all since my last exam, and with no explanation given as to the medical need for it, my pupils were dilated. The doctor spent all of 4 minutes in the room, said everything looked great, and didn't do anything beyond that. So now my pupils are blown out to the heavens for no reason- great. I asked if my prescription had changed and they said it hadn't really. It actually did adjust, they were just bad at communicating that. It wasn't until I saw it on the actual prescription that I could see how it had changed. As a new patient, there was zero effort given to get to know or any consideration that they might want to retain me as a patient. Which, given the experience I had, they absolutely will not be seeing me ever again. Run, don't walk, in the opposite direction from this dated and uncaring eye doctor's office.

Taylor, the doctor's assistant was excellent, extremely kind and knowledgeable. Dr. Richmond was…read morealso excellent. I am so happy to be seen by absolute professionals. My experience was extremely positive with the professionals in that office. I will definitely recommend.

I have had two great experiences at Primary Eyecare…read more The Barracks Road location is spacious, modern, and clean. The wait is typically not very long and they are efficient. They seem to really move through customers without making you feel rushed. They're also not trying to convince you to do every exam to charge extra. Last year I got my eyes dialated, and this year I did not need to. I didn't want to but was glad to hear my doctor recommend holding off for another year herself! Makes you feel like they care, at least a little bit. Overall the staff is friendly and helpful. Did not find/have problems. They are relatively easy to set an appointment with (online or by phone). I say this is one of my better eye appointment experiences without feeling like I've wasted a whole day!

absolutely horrible me and my daughter went there to get no glasses. All she needed was lenses they…read moresaid they sent my glasses under her name so my glasses come in and her lenses never did a week and a half later they her a message that hers are in so she drives back over there and they're not in a week after that, they call her and tell her they need to do an outline of her glasses because all she is getting is lenses call back another week later and was told that something messed up so they had to just resend it back in today even knowing that I called Tuesday to find out about them and nobody said a word to me about this so now it will be more time they are absolutely horrible and incompetent