Practice has too many patients and they can't handle any more. Staff does not understand urgent VS…read moreemergent VS routine. If your a new patient appointments will take a year. If your an established patient you will end up in ED. And the comments about rude staff are true, especially in Fishersville office. Most providers (MDs) are OK, some not very personable.. and I always feel rushed during my visits.

Avoid This Location if You Value Your Time and Respect I…read morewaited over two hours at the Waynesboro EyeOne office, costing me time and income from work. As soon as I mentioned leaving, the doctor saw me immediately -- which made it clear the delay wasn't due to workload but a lack of urgency. The front staff felt dismissive and unprofessional. When I requested glasses and a pack of contacts, the woman with curly hair interrupted me repeatedly with "hold on, hold on, you are going way too fast" even though I was simply responding to her question of what I wanted which never changed each time I said I wanted just GLASSES AND CONTACTS!! (Nothing about deals or offers or what I could get on the glasses). Before I could even say contacts she interrupted me not once but multiple times after asking what I wanted to order (Which was about three times mind you) and all I said was glasses and contacts!! That was it! I wasn't asking for offers, deals, or extra info -- just placing a straightforward order. Somehow, that was too difficult for her to process. Maybe hire someone that can take a simple order instead of someone that gets overwhelmed by just a simple straightforward order. She acted like it was way too hard to keep up with just glasses and contacts. I couldn't imagine if I had to ask about anything else. I worked in customer service for 8 years I know how hard it can be but if someone can't even take basic request without acting like it's too much for her to handle than you need to find someone who can. I can understand if I was asking a bunch of questions or wanting a bunch of stuff but I literally just ask for glasses and contacts nothing else about info or anything. Working in customer service there was times I had to take many MANY request and questions and process them immediately! I never once told a customer hold on you're going to fast and cut them off! Very unprofessional!!! Compared to other EyeOne centers nearby, this one stands out -- and not in a good way. I won't be returning to the Waynesboro location. PS, (this is the first and last time I go to the waynesboro office. If you are in the area trust me and drive a few more minutes to save you some time and respect and go to the fishersville office or Staunton office. The fishersville office I have been going to for 10 years and has always had friendly staff and doctors who value your time.)

I was long overdue for new glasses, I chose Mowen Opticians and am so glad I did!…read more It seems as though they've been in the area for a very long time, but there's nothing old-fashioned about them. They're definitely interested in staying up-to-date with the latest styles and brands, which I especially appreciated alongside their willingness to answer all of my questions about my eyesight, progressive lenses versus bi-focals, etc. Keith really took the time to help me make the best decision based on me and my lifestyle. To top it all off, I didn't feel rushed or like I was trying on too many frames. I truly appreciate great customer service and without a doubt, found it in spades at Mowen Opticians!

The five-star description fits Mowen Optical perfectly, it is as good as it gets. A wonderful and…read moreexpansive selection of frames for eyewear and sunglasses, and I've got five pairs to prove it. I know when it's time for a new prescription, they'll be the people to get it done correctly and rapidly. Outstanding customer service by professional, courteous, and often times entertaining owners.

America's Best needs a name change!! I will not be returning or giving this place any of my…read morebusiness. First, I waited an 45 minutes to and hour past my appointment time. Secondly, I'm familiar with the testing that needs to be done, as I myself have worked in ophthalmology. The "tech" who was doing an OCT, took at least 15-20 pictures per eye and I could tell he was getting frustrated, I knew it shouldn't have took that long and asked if I was doing something wrong. Due to having small constricted pupils he said he couldn't get the picture. Funny, I never had that issue while taking pictures of the optic nerve. I went to another place next day, they got the pictures 1st try and the Tech was great!! I'm not against trying multiple times, it was the lack communication and then to be told it would be a waste of time for doctor to even meet with me. Thirdly, while waiting to schedule another appointment - three different customers came in with complaints varying from vision and glasses issues, to billing, and customer service. After my experience and the fact 3 different individuals come in during my visit was enough to leave me with a poor impression of this place. They are not the cheapest nor best quality around. I hope they improve for their current and/or any new potential customer. I will not be returning

Well my first pair of glasses were wrong. They remeasured and said I wouldn't have to pay for them…read moreto get fixed. Now it's been over a month and haven't heard from them about my replacement glasses. I've contacted their main office by email and only was told they would be back to me fast.....WELL IM STILL WAITING. I spent over 250.00 for my new glasses I still don't have. Now I just want a refund so I can go somewhere else!!!! STOP DON'T GO ITS AMERICA S WORST!!

I came here with pain in my eye after cutting wood without eyewear. The staff was super polite and…read morehelpful. The doctor came in 10 min agter the nurse took my info and removed two tiny splinters from my eye. Havent been happier to go to an eye doctor than today. The service was proffesional and fast. 5 out of 5 stars. Wpuld recommend.

These guys are really quality professionals and have saved my eyesight. I'm not sure why there are…read moreso many one star reviews since everyone here is helpful and kind. I get shots in each of my eyeballs every month or so and their care team is one in a 1 million.

Could not write more positively about this center. I was out of town visiting and lost all my…read morecontacts. Not only did Rob help me figure out paperwork and the process necessary to get my contacts, the whole crew was patient and helpful throughout the whole process. Wish I could give them more stars.