Practice has too many patients and they can't handle any more. Staff does not understand urgent VS emergent VS routine. If your a new patient appointments will take a year. If your an established patient you will end up in ED. And the comments about rude staff are true, especially in Fishersville office. Most providers (MDs) are OK, some not very personable.. and I always feel rushed during my visits. read more

Avoid This Location if You Value Your Time and Respect I waited over two hours at the Waynesboro EyeOne office, costing me time and income from work. As soon as I mentioned leaving, the doctor saw me immediately -- which made it clear the delay wasn't due to workload but a lack of urgency. The front staff felt dismissive and unprofessional. When I requested glasses and a pack of contacts, the woman with curly hair interrupted me repeatedly with "hold on, hold on, you are going way too fast" even though I was simply responding to her question of what I wanted which never changed each time I said I wanted just GLASSES AND CONTACTS!! (Nothing about deals or offers or what I could get on the glasses). Before I could even say contacts she interrupted me not once but multiple times after asking what I wanted to order (Which was about three times mind you) and all I said was glasses and contacts!! That was it! I wasn't asking for offers, deals, or extra info -- just placing a straightforward order. Somehow, that was too difficult for her to process. Maybe hire someone that can take a simple order instead of someone that gets overwhelmed by just a simple straightforward order. She acted like it was way too hard to keep up with just glasses and contacts. I couldn't imagine if I had to ask about anything else. I worked in customer service for 8 years I know how hard it can be but if someone can't even take basic request without acting like it's too much for her to handle than you need to find someone who can. I can understand if I was asking a bunch of questions or wanting a bunch of stuff but I literally just ask for glasses and contacts nothing else about info or anything. Working in customer service there was times I had to take many MANY request and questions and process them immediately! I never once told a customer hold on you're going to fast and cut them off! Very unprofessional!!! Compared to other EyeOne centers nearby, this one stands out -- and not in a good way. I won't be returning to the Waynesboro location. PS, (this is the first and last time I go to the waynesboro office. If you are in the area trust me and drive a few more minutes to save you some time and respect and go to the fishersville office or Staunton office. The fishersville office I have been going to for 10 years and has always had friendly staff and doctors who value your time.) read more

My place to go to get my vision exam nice and friendly staff and you don't have to wait too long to be seen

This review will post probably about the location in Waynesboro. There are three other locations that I have used. First of all, the staff. They are ALWAYS helpful and most courteous. That says a lot about the offices! If the staff is happy, give credit to management, and these folks are fabulous! Further, Dr. Lawrence did cataract surgery for me. Again, I would recommend him! Straight up kinda doctor, and he has a great personality! What a treat to have such reliably great service! read more

Several weeks ago I had the privilege and good fortune of having Dr. Scott Lawrence examine my eyes. I had previously had them examined by two top ophthalmologists at the University of Virginia who both did particularly extensive exams and they could find absolutely nothing wrong, pronouncing my eyes at 75 years old and still 20/10 and able to easily read with no glasses, rather remarkable. They noted that I had some petosis (sagging of the eyelid) on the right side, but did not think that it was caused by anything but my age and that it was not the source of my eyestrain and, at times, blurred vision. When I met Dr. Lawrence I immediately liked him and was highly impressed by his friendly manner and his knowledge as an eye doctor, to include his ability to carefully listen to what I had to say. He did a complete examination of my eyes, as had the excellent eye doctors at UVA, but within 15 minutes had identified the problem which they had missed, which was simply that my right eye had suddenly, and for no apparent reason, stopped creating tears. Thus, I had a rather extreme case of dry eye in my right eye only which, using the eye drops he gave me (both gel and liquid), has totally solved my problem with the petosis and in turn all of the blurring and other discomforts I was having with my vision are gone! As a person who spent many of his years working in an ER, I learned that you have to be careful not to look so deeply "into the weeds" that you forget to look "at the trees," and unlike the docs at UVA who had examined me so carefully for an obscure or unusual problem, Dr. Lawrence also looked for a simple reason for my eye problems and hit a home run. Long ago I learned in the ER that to be an absolutely outstanding doc you have to look at both. I therefore give Dr. Lawrence my highest recommendation as an eye doctor who will give your eyes a truly comprehensive eye exam and one which is both highly technical and complete, but also a person who will look for a "common sense" solution which, in this case and all too often, all of the other doctors missed. Congratulations, Dr. Lawrence, and I am looking forward to seeing you next year for my yearly eye exam! You are now my new eye doctor for life! Dr. Win Winfree read more

I had Dr. James Gillespie. He is an ophthalmologist who conducted a very comprehensive exam. I was impressed with the staff also and the prices for glasses were much less than I had expected. I had read some reviews of Dr. Gillespie who said he was somewhat abrupt. He is an older Physician and as a former medical school professor what I want is someone well trained and thorough. He is very good! read more