I have now been back here on multiple occasions. Purchased two pairs of glasses for my mom in the…read moresummer and my husband and I just ordered new glasses in December. They were ready in a week and we are so happy! I have to say the best part is that the staff here is so honest, they don't try to sell you the most expensive pair of glasses - they will tell you nope those aren't right for your face shape. It's so refreshing. We both found pairs we loved! Even though I live on the other side of the border now, I still come back here for glasses. That's saying a lot :)

Me and my family have been going to this place since the past 2 or so years. We all love the…read moreamazing customer service! The staff is very friendly and really take care of your needs be it new contacts or glasses. Highly recommend this place.

This is my favourite optical store in town. I was surprised that Yelp has no info about this store,…read moreas this store has been opened for 9+ years. This store located outside of the building, it's not the one beside the elevator inside of the building. They carry high quality eye frames, and too may choices here... I need to spend almost an hour to pick my eye frames every time... Haha. Their staff are very nice and very patient with customer like me (= has problem to make decision on my eye frames...) They provide their ideas / suggestions / opinion to help me to pick my favourite eyeglasses :-) Price may be a bit expensive than other optical stores, but with their nice customer services, it worth the money.

Ola Optical is one of many eye glass stores at Times Square. The shop is tiny, but don't let that…read morediscourage you. They have tons of eyewear to choose from. I came here on the recommendation of my optometrist. The staff was very helpful and friendly. They helped me select a new pair of glasses that matched the style that I wanted and fit within my budget. Based on the eyewear that I saw and tried on, the store mainly carries brands owned by Luxottica. I was able to pick up the frames and prescription lenses in less than a week. The optician did a great job of adjusting and fitting the glasses. Overall, Ola Optical is a great place to buy a pair of glasses that look great and fit your budget.

Excellent store, great service. Protip - talk to Pinky. This woman knows her stuff and is the best…read moreperson to deal with at the store. Extremely fair pricing, and service that is customer focused, despite the reputation of the area.

pleasing appearance, very good customer service, excellent professional service and very prompt.read more

The best customer service by the Doctor and associated staff ever experienced for me and my wife…read moreever! The technologically advanced equipment available on premise and used for my examination by the Doctor and associated professionals we never seen elsewhere. Totally impressed by the Doctor examination. She provided details of the exam results with high professionalism and kindness. The associated staff were very diligent and professional the moment we walked in the clinic. They provided various options for the frames and lenses explaining details of the high advances in Optical technologies. In addition, their high quality lenses, frames, special offers and pricing are highly competitive which made it very easy for us to choose our selections. We are now without a doubt recommending CustomEyes to my family members and friends. Totally recommended!

Wow, I hopped on to write a review of my experience and noticed that I had already left a review…read moreback in 2012!! Honestly, I don't even remember that experience nor do I remember that guy. Time for an update! I've worked in this office complex for over 10 years and have walked by this place too many times to count. I had come with a coworker who was looking to get new glasses and I started to try on frames as well. The lady who helped us was patient and friendly. My friend found a pair she loved and I, well, I looked stupid in everything. *sigh* Since we work in the building, we receive a discount on frames so that's a plus! My coworker ended up getting a beautiful pair of Gucci frames that look stunning on her. After getting an updated prescription from my optometrist, I started to 'seriously' look for frames which might look good on me. I went to many stores near my home and I actually found a pair of Ray Bans that didn't look horrible on me! I went back to La Look and asked if they were able to get them as well. Not only could they get them, their prices were more competitive... even before the discount! They didn't have the actual frames in the store so they offered to order them in for me to look at. They received them within a week and they were perfect. I proceeded with the order and the glasses were ready within a few days! I am so happy with my new glasses (who saw THAT coming? ...no pun intended). All the ladies I've dealt with at the store have been really great, especially the owner (who I believe, only comes out of 'retirement' to relieve the others during vacations). They're conveniently located on the subway line at Finch Station so if you're in the area, definitely check them out. If you work in one of the two office towers, then this place is a must!

I saw the post dated 10/27/2012 and would like to share similar impression. However I would like to…read moreadd that the lady that Adele praised is the owner and she offers good customer service. She pays attention and efforts to keep repeated customers. (I think her name is Gulia). However she did not hire very good help. A man I met during a visit did not pay appropriate courtesy and care. Half way thru the conversation with him I knew I should come back and see Gulia instead. However she is not there every day. She has a fixed schedule during the week that you should check. At the beginning when the store was opened 5-6 years ago, Gulia seems not having much experience as she was new to running an optics business. To offset that she has been warm and welcome. It is from her that I found my best fit brand of contact lenses. We should promote her style of customer service, as from my experience majority of sales people nowaday seem not caring much but pushing for more money, many not caring to even pull up a smile when we enter their store. Another downside of her store is her doctor, if it is still the same tall middle-aged female doctor who examed my Mum's eyes 3 years ago. She was sad, cold, irruptive and impolite. And it seems Guila was not very receptive to my feedback on this doctor's behavior. Hope Gulia see these comments from her customers and offer some training to her staff or hire someone else.

We were referred to this store by a colleague. John and Florence did a great job of outfitting the…read moretwo of us with very stylish and functional glasses at a reasonable price. Both of us took Florence's recommendations on frame style and colour, and we've both since been stopped by strangers on the street asking where we bought our glasses. Will surely call them the next time either of us needs a new pair.

Word of mouth led me to this Pearle Vision store a few years back and I've been returning regularly…read moreever since. The staff are warm and friendly and make purchasing glasses and contacts an enjoyable and easy experience. Johnny and Florence take the time to understand your needs before providing their recommendations. Moreover, optometrists are also located within the store which makes it easy to have an eye exam + fill glasses/contract prescriptions all under one roof! It's also a great location as there are lunch + snack options just next door!

Dr. Guan is very professional and friendly. I switched over not long after they opened and I have…read morebeen very happy with my visits so far. He's fluent in English and Cantonese so he is able to converse with a diverse client base. I also order my contact lenses with them and every time, they give me lots of contact solution in large and travel sizes. I believe if there is a change in your prescription, you can order new contact lenses at no extra charge. The wait times have also been very acceptable so far and I hope it stays that way even after new clients are taken in. (3/100) - 2016

I have been visiting their office for over 3 years now. I am very satisfy with their service…read more My high prescription caused retina tear before and I was very cautious about my eyes. One Friday afternoon, I accidentally hit my eye hard and there was blood inside in my eye. I was very scared and rushed to my regular optometry near home. I arrived almost at the end of their office hour and I ask if they could have a look at my eye. One optometrist in the office said she had finished her work and refused to see me. It is understandable for her not willing to work overtime, but somehow surprised by her lack of sympathy. Fortunately, the receptionist Referred me to see Kit Guan & Associates, which is about 3 minutes drive from my former Optometry. The receptionist is always very friendly and nice. Both Dr Guan and Dr Yu are very patient , caring and knowledgeable. I am very happy with their service.

I will wear my glasses till I can no longer glue them back together. I dread picking out new…read moreglasses because of all the available choices and am never sure what looks good on me. It takes me years before I decide to get new glasses. An amazing Groupon and a high Yelp rating led me here. You may have difficulty finding this place because of lack of signage but your efforts will surely be rewarded. As you enter the plaza (it's in the same plaza as Tim Horton's) look to your left and look for unit 222. Large store with lots of choices, a comfy couch for those who have to wait for the shopper to make up their minds, and lovely staff who are patient and accommodating. Nicole was such a great helper. She ask what I was looking for, notified me of all their sales, went over all the available options and prices, discussed the most cost efficient package for my situation, and gave me pointers on what to look out for when choosing glasses. She was patient and never pushy. I decided on a stylish pair of designer glasses that fit into my budget. The experience was quick and painless and rather pleasant due to Nicole's professionalism and warm personality. I would definitely come back and recommend this place to all my friends. TIPS: - Bring someone along who has good fashion sense to help you pick out your glasses. - Take pictures of you wearing the glasses instead of completely relying on the mirrors, believe me, it does make a difference. - Communicate with the salesperson on your likes, wants, limitations and needs.

So glad I decided to come here after finding this place on google! From the moment I walked through…read morethe door, Justin was so helpful and answered all my questions. The store felt clean and they took all covid safety precautions, including making sure all glasses were sanitized after being touched. Justin helped to work around my insurance budget and they even do direct billing. I'm thoroughly happy with the service they provided today and will recommend them to my friends and family.