I have now been back here on multiple occasions. Purchased two pairs of glasses for my mom in the…read moresummer and my husband and I just ordered new glasses in December. They were ready in a week and we are so happy! I have to say the best part is that the staff here is so honest, they don't try to sell you the most expensive pair of glasses - they will tell you nope those aren't right for your face shape. It's so refreshing. We both found pairs we loved! Even though I live on the other side of the border now, I still come back here for glasses. That's saying a lot :)

Me and my family have been going to this place since the past 2 or so years. We all love the…read moreamazing customer service! The staff is very friendly and really take care of your needs be it new contacts or glasses. Highly recommend this place.

This is my favourite optical store in town. I was surprised that Yelp has no info about this store,…read moreas this store has been opened for 9+ years. This store located outside of the building, it's not the one beside the elevator inside of the building. They carry high quality eye frames, and too may choices here... I need to spend almost an hour to pick my eye frames every time... Haha. Their staff are very nice and very patient with customer like me (= has problem to make decision on my eye frames...) They provide their ideas / suggestions / opinion to help me to pick my favourite eyeglasses :-) Price may be a bit expensive than other optical stores, but with their nice customer services, it worth the money.

Came here on a whim when we found that that the other place we bought glasses from aren't too…read morefriendly anymore. Tara was quick to help and helped me find my perfect glasses after 5 minutes (this is record breaking for me)! It is a family run business and they are very friendly and down to earth. Will definitely be returning again.

This family Operated Optical is very friendly, service oriented, and really knows the business and…read morewhat to recommend that other Opticals I've been through over the past 25 years did not. They spend a lot of time with me and was very patient. Tara is the best optician. I'm glad I found this little place just walking by. I Will definitely go there for all my future glasses. This is the best service I've ever received.

We were referred to this store by a colleague. John and Florence did a great job of outfitting the…read moretwo of us with very stylish and functional glasses at a reasonable price. Both of us took Florence's recommendations on frame style and colour, and we've both since been stopped by strangers on the street asking where we bought our glasses. Will surely call them the next time either of us needs a new pair.

Word of mouth led me to this Pearle Vision store a few years back and I've been returning regularly…read moreever since. The staff are warm and friendly and make purchasing glasses and contacts an enjoyable and easy experience. Johnny and Florence take the time to understand your needs before providing their recommendations. Moreover, optometrists are also located within the store which makes it easy to have an eye exam + fill glasses/contract prescriptions all under one roof! It's also a great location as there are lunch + snack options just next door!

My recent experience with you was excellent. I was particularly impressed with Dr. Wong and indeed…read morethe entire staff. Your service was competent, professional and courteous. I would readily recommend your services. Thank you. Bryan Cassidy

Very friendly and professional staffs, brought my parents and my 4 years old daughter here, staffs…read moretried their best to communicate with my parents in mandarin, and very patient with kid, will definitely recommend to my friends.

0/5 stars. Unfortunately I can only do 1 star…read more Owner is probably the rudest person and has the worst customer service ever. We were trying a pair of sunglasses and he told the sales lady in Cantonese thinking we don't understand to not let us take a picture of him wearing it just to see if he likes it. Lmao. We understood you sir and We're taking our business elsewhere. if you don't allow photos in your store, you can politely let us know that's within your policy inside the store that do not allow photos of the model number and we would've respected your policy. However, owner chooses to be rude and disrespectful telling employee to take back the glasses in CANTONESE thinking me and my boyfriend didn't understand. Take your business elsewhere.

I had a bad experience with them once two years ago ( there was a delay for my prescription glasses…read morefor about 6 weeks which was supposed to be 2 weeks but they didn't inform me) and again today. I gave them a second chance today to see if anything changed but I found them rude to me (I think because of my ethnicity may be). They had other customers and I felt like I was treated much differently compared to others. The staffs were not responding to my enquiries. I felt being treated differently for reasons I couldn't understand. I would never recommend them to anyone and I myself would never go to them again.

Fast, friendly and efficient customer service. I walked in with a broken pair of Maui Jim…read moresunglasses that were not bought at this store. The clerk filled out a repair form, mailed them to Maui Jim for me, and I had them back less than a week later. I only paid $20 for shopping and handling. A week after, they called to tell me they tracked down the nose pads I asked about for another set of Maui Jim glasses. I came in and they replaced them for me free of charge.

This place is shit! The service is terrible, the quality of…read morethe glass is terrible, they are totally unhelpful and it has taken me OVER 3 weeks to get my glasses bc the lab they use screwed the lenses up the first time!! How do I get compensated for this? I don't!! AVOID THIS PLACE AT ALL COSTS!!!!

I've bought three pairs of glasses at Good Eyes, the first in 2006 and the most recent in 2014. The…read moreselection of frames at Good Eyes is similar to the many other optical stores at Pacific Mall. The thing that keeps me coming back to Good Eyes is the price. The other stores in the mall have always been pricier for the same, or similar, frames, often by $100 or more. A bonus is the helpful salespeople, who I have found to be a bit more patient than the salespeople at the other optical stores at Pacific Mall. The reason why I'm giving four stars instead of five is how long it takes for orders to be filled. It took about three weeks for me to get my new glasses after being told it would be 7-10 business days. I wasn't even notified when they arrived - I had to call in to see what was going on with my order! When I got to the store, I was told that the glasses had arrived the previous afternoon and they didn't have a chance to call me. Not sure if I believe that story, but in the end, I have new frames with my correct prescription and I saved $100 compared to the other stores.

I will wear my glasses till I can no longer glue them back together. I dread picking out new…read moreglasses because of all the available choices and am never sure what looks good on me. It takes me years before I decide to get new glasses. An amazing Groupon and a high Yelp rating led me here. You may have difficulty finding this place because of lack of signage but your efforts will surely be rewarded. As you enter the plaza (it's in the same plaza as Tim Horton's) look to your left and look for unit 222. Large store with lots of choices, a comfy couch for those who have to wait for the shopper to make up their minds, and lovely staff who are patient and accommodating. Nicole was such a great helper. She ask what I was looking for, notified me of all their sales, went over all the available options and prices, discussed the most cost efficient package for my situation, and gave me pointers on what to look out for when choosing glasses. She was patient and never pushy. I decided on a stylish pair of designer glasses that fit into my budget. The experience was quick and painless and rather pleasant due to Nicole's professionalism and warm personality. I would definitely come back and recommend this place to all my friends. TIPS: - Bring someone along who has good fashion sense to help you pick out your glasses. - Take pictures of you wearing the glasses instead of completely relying on the mirrors, believe me, it does make a difference. - Communicate with the salesperson on your likes, wants, limitations and needs.

So glad I decided to come here after finding this place on google! From the moment I walked through…read morethe door, Justin was so helpful and answered all my questions. The store felt clean and they took all covid safety precautions, including making sure all glasses were sanitized after being touched. Justin helped to work around my insurance budget and they even do direct billing. I'm thoroughly happy with the service they provided today and will recommend them to my friends and family.