Made an appointment. No one from their organization bothered to tell me they could no longer…read moreaccommodate. So I show up to a dark office? No one answered their phone. I can charge them $30 for a cancelled appointment and a waste of my time?

Quick supply of prescription reading glasses, which I bent in first month and they fixed for free,…read morequickly and perfectly. Great sunglasses. I'm new and this is now my go to place for all glasses.

I was in the area on vacation in July and suffered from an ingrown eyelash. These are painful…read moreconditions causing eye swelling and surface irritation. I called around to several doctors and no one could fit me in. I was going to need to drive home to Connecticut, a 4 1/2 hour round-trip to see my regular eye doctor. Then I called Eye Care for Rhode Island. I had an appointment within a half an hour. The office was immaculate, the staff was efficient and friendly. Dr. Medeiros was personable and knowledgeable, removed five ingrown eyelashes and I was in my way to enjoy the rest of my vacation. In and out in 25 minutes.

Tried to charge me $110 for a contact class wouldn't give me my prescription and told me I was…read morecovered over the phone. I've never gone to anywhere that charged me for my contacts prescription. Typically I'd get my prescription and buy contacts online. The up charge and hidden fees are ridiculous canceled my appointment on the spot!

Entered and was helped immediately by staff. Was more than willing to help me try on various frames…read moreand give feedback regarding fit/width. Answered all my questions regarding specs, difference in styles, and was very knowledgeable with the newest releases/stock. She was more than willing to cycle through a half a dozen or so frames to help me determine the best fit. Most importantly during covid, I noticed she cleansed each frame I wore to reduce the risk of disease spread. Would recommend you visit here!

I was leaving for my vacation to Greece and realized that I needed a cool pair of sunglasses. I…read morewent to Sol Optics just to get an idea of the new styles and was surprised of the amazing sunglass collection they had. Also, the salesperson was very helpful and chatty and helped me with choosing a few pairs of sunglasses. I ended up getting just a pair of Ray-Bans that I absolutely love. I would have never picked this style by myself, but thanks to the salesperson's great sunglass knowledge and fantastic customer service, I was convinced that this is the best option for the summer and I don't regret it. I also had a fun time shopping for glasses. Thanks for being so cool, I will definitely return to get another pair for the fall/winter.

Technically fine but for the exam felt like we were cattle being processed. Staff were not at all…read moreinterested in showing us frames once we said we were not buying that day. We asked them to measure my pupillary distance and they just held a small ruler in my face, and blurted out a number that turned out to be incorrect. We ended up at Warby Parker in Warwick and they had a sophisticated device that measured it to be a different number.

I have been going to this place for 18 years and I never had any issues until a few years ago there…read moreis a few associates who don't understand how to not interrupt someone while they are speaking or explaining something, I was quite last time, but today again it happened. I was polite and still got interrupted 10 times until the 11th time I had had enough. Thank goodness I am moving because holy crap this made me never want to go there again. Unacceptable

5 Stars for a great selection of sunglasses AND staff that makes picking a pair SO EASY!…read more I was in Newport without sunnies (big mistake) and popped in to this shop to find a new pair. I am terrible at making decisions or judging glasses on myself, so I was thrilled when the folks working there called me over to try a pair they thought would work on me (unprompted), and then they helped me try a few more on until the consensus was reached on the perfect frames. Could they have put some absurdly expensive designer frames on me to make a bigger sale? Sure. But instead, they really focused on a pair that suited my new short hair and framed my face (pun intended) beautifully. I was so thankful for their proactive approach and all three of them definitively voting on the best pair. I'm a decision by consensus girly, so this was a blessing!

Located a short walk from the wharf, Newport Sunglass Shop is the spot in town if you need to pick…read moreup a pair of sunnies. Their store is large and has hundreds of options from top brands including Smith, Oakley, Ray-Ban, etc. Their prices are competitive compared to stores outside of Newport and online, which was refreshing as I was expecting a mark up given Newport is such a tour destination. Their customer service is top notch. I bought a pair of Ray-Bans from them over a year ago. Unfortunately, I lost the pair and we contacted the sales associate Jen who went above and beyond looking through company records to find exactly what model I had purchased. She was very helpful and called us back on multiple occasions to assist in replacing the shades I misplaced. Overall, this is a 10 out of 10 small business with exceptional customer service. While we're in New England, this will definitely be my go to spot for sunglasses!

Sadly I had to go as a walk in with my only pair of glasses totally broken…read more I had just been told by the employee at BJ's optical to go to Pawtucket to get them fixed. Fortunately I decided to go to visionworks and Ann took EXCELLENT care of me! Within 15 minutes I had new frames and was able to see, all for under 50.00! I was excited to be treated so well that I had to make sure to share as fast as possible. Thank you helping me today and I will definitely be back!

Went to VW in Middletown today to get prescription lenses for several pairs of glasses. Was happy…read moreto wait my turn until I realized that the customer service person I was waiting my turn for was just busy chatting up a customer about nursing school and looking for career options for her daughter. This went beyond just friendly chit chat; the conversation went on and on and on as though I wasn't even there. I now know that nurses in MA make more money than they do in RI, that they should start their careers in a large hospital for experience, they should skip New Bedford altogether (too many alcoholic cases) and try a Cape hospital for ICU experience. I mean, it just went on and on and on. On a Tuesday morning, most people have a job to go to. I left and took my business elsewhere.

Unfortunately BJ's seems to be limited in the service they provide. No exams. Just frames and…read moreperhaps and I'm not sure but I don't know if they make lenses.

Went here about 4 months ago and was told that I could not make an appointment until the company…read morehired a technician. I gave her the benefit of the doubt and decided to wait. Sadly last night my glasses snapped. I decided to go back to them this morning. The same lady showed up 6 minutes late and proceeded to tell me to take my frames to Pawtucket to get them fixed. I tried to see if I could just buy new frames, while she blew me off twice to answer the phone. What a joke! I really don't understand how this spot could make any money with attitude like that. Really can't wait for Costco to show up in Rhode Island

Stopped here on a day trip to Newport & found a couple of nice color changing shirts for my wife &…read moreson. Locations are tougher to find in the Northeast, esp. in New England. The shop owner Cindy was very nice to meet. If you're coming from a distance, best to email her to ask about the store's hours - they are only open til 5p & closed in winter months.

Although this location is small, the selection seemed to be average in comparison to what you would…read morefind at other Sunglass Huts. But for this visit, I only cared whether they had one particular set of sunglasses in stock. I managed to scratch a pair of 6 week old Oakley's that I had bought at another location. I was on vacation in Newport and had no receipt, but I was curious to see whether they would exchange them. And they did. They traded my damaged pair for a brand new pair with no fuss. They grabbed a new pair from the shelf, took my contact info, and I was on my way. The whole process lasted about 15 minutes, but I didn't mind seeing as how the woman helping me was smoking hot. The wait probably wouldn't have been as long under normal circumstances but the place was jam-packed with 4th of July tourists.

It was a rainy afternoon and I took shelter at the Sunglass Hut, where we were warmly welcomed by…read morethe proprietor. When asked if I needed help, I showed the kind lady my glasses which had lost the tiny screw on the left side causing the lens to fall out. Without hesitation this very kind person spread a cloth on the counter for her tools and my glass frame and lens. She expertly found the correct tiny screw and in a few minutes replaced the lost one. After she graciously cleaned my lenses, she dexterously handed them to me. They were not even sunglasses, but the Sunglass Hut did not discriminate. I count myself to be a very satisfied future customer of this kind, generous and patient establishment. I'll soon be back.