Located a short walk from the wharf, Newport Sunglass Shop is the spot in town if you need to pick…read moreup a pair of sunnies. Their store is large and has hundreds of options from top brands including Smith, Oakley, Ray-Ban, etc. Their prices are competitive compared to stores outside of Newport and online, which was refreshing as I was expecting a mark up given Newport is such a tour destination. Their customer service is top notch. I bought a pair of Ray-Bans from them over a year ago. Unfortunately, I lost the pair and we contacted the sales associate Jen who went above and beyond looking through company records to find exactly what model I had purchased. She was very helpful and called us back on multiple occasions to assist in replacing the shades I misplaced. Overall, this is a 10 out of 10 small business with exceptional customer service. While we're in New England, this will definitely be my go to spot for sunglasses!

I live in Providence and rarely get to Newport. In need of new sunglasses, I fortunately made my…read moreway To this shop. Remarkable selection at all different prices, along with no pressure expert advice from Jenn. Validated parking topped it all off! What a terrific place!

Entered and was helped immediately by staff. Was more than willing to help me try on various frames…read moreand give feedback regarding fit/width. Answered all my questions regarding specs, difference in styles, and was very knowledgeable with the newest releases/stock. She was more than willing to cycle through a half a dozen or so frames to help me determine the best fit. Most importantly during covid, I noticed she cleansed each frame I wore to reduce the risk of disease spread. Would recommend you visit here!

I was leaving for my vacation to Greece and realized that I needed a cool pair of sunglasses. I…read morewent to Sol Optics just to get an idea of the new styles and was surprised of the amazing sunglass collection they had. Also, the salesperson was very helpful and chatty and helped me with choosing a few pairs of sunglasses. I ended up getting just a pair of Ray-Bans that I absolutely love. I would have never picked this style by myself, but thanks to the salesperson's great sunglass knowledge and fantastic customer service, I was convinced that this is the best option for the summer and I don't regret it. I also had a fun time shopping for glasses. Thanks for being so cool, I will definitely return to get another pair for the fall/winter.

Although this location is small, the selection seemed to be average in comparison to what you would…read morefind at other Sunglass Huts. But for this visit, I only cared whether they had one particular set of sunglasses in stock. I managed to scratch a pair of 6 week old Oakley's that I had bought at another location. I was on vacation in Newport and had no receipt, but I was curious to see whether they would exchange them. And they did. They traded my damaged pair for a brand new pair with no fuss. They grabbed a new pair from the shelf, took my contact info, and I was on my way. The whole process lasted about 15 minutes, but I didn't mind seeing as how the woman helping me was smoking hot. The wait probably wouldn't have been as long under normal circumstances but the place was jam-packed with 4th of July tourists.

It was a rainy afternoon and I took shelter at the Sunglass Hut, where we were warmly welcomed by…read morethe proprietor. When asked if I needed help, I showed the kind lady my glasses which had lost the tiny screw on the left side causing the lens to fall out. Without hesitation this very kind person spread a cloth on the counter for her tools and my glass frame and lens. She expertly found the correct tiny screw and in a few minutes replaced the lost one. After she graciously cleaned my lenses, she dexterously handed them to me. They were not even sunglasses, but the Sunglass Hut did not discriminate. I count myself to be a very satisfied future customer of this kind, generous and patient establishment. I'll soon be back.

This was by far my most pleasant eyewear experience. Though the selection is a bit wanting, the…read morecustomer service is exceptional. Lisa the eyewear consultant is the most delightful person, and accommodated my needs with a conversational candor that was just so warm. In addition, my order, which I expected to take 10 days came in little over 4, and I was able to pick out a fun case for my glasses. I would definitely come here again.

Made an appointment. No one from their organization bothered to tell me they could no longer…read moreaccommodate. So I show up to a dark office? No one answered their phone. I can charge them $30 for a cancelled appointment and a waste of my time?

I would just like to say, the guy who was working today had the worst customer service. He was rude…read moreand acted like he didn't want to help and said he couldn't open the case for the glasses, unless I could point out what pair I wanted. I explained to the rude sales clerk that I had to see the back of the sunglasses to make sure the frames we're wide enough before I could tell him what pair I wanted... I walked out and will never go back and I will buy my sunglasses at a different store. If I could give no stars I would. As. Business owner myself I always give excellent customer service. If you want to be treated right, don't go here!!!!

Island Surf & Sport is essentially two different stores in one. You got the surf shop down bottom…read moreand the clothing store up top. The store up top you can find a solid selection and variety from the latest surf and outdoor brands with in-season clothes as well as some of previous seasons items on sale. The Board Room down below you can find a vast choosing of the latest and greatest from shapers and boardmakers. In addition they offer a surf camp and private lessons to those trying to get started. Every time I visit I have found the people working to be helpful and willing to engage in a conversation about what I am looking for or helping me find the right fin for my board. It is important to buy local when shopping for a new board, wetsuit, or leash so the surfing community can continue in areas like Newport/Middletown.

I parked my car and walked around the side to the store and got yelled at by an employee that he…read morewas going to tow my car in 5 minutes if I didn't move, just assuming I was there for the race and not the store. Well I was going to the store but not anymore! I'll find somewhere that appreciates our business.

Technically fine but for the exam felt like we were cattle being processed. Staff were not at all…read moreinterested in showing us frames once we said we were not buying that day. We asked them to measure my pupillary distance and they just held a small ruler in my face, and blurted out a number that turned out to be incorrect. We ended up at Warby Parker in Warwick and they had a sophisticated device that measured it to be a different number.

I have been going to this place for 18 years and I never had any issues until a few years ago there…read moreis a few associates who don't understand how to not interrupt someone while they are speaking or explaining something, I was quite last time, but today again it happened. I was polite and still got interrupted 10 times until the 11th time I had had enough. Thank goodness I am moving because holy crap this made me never want to go there again. Unacceptable