I purchased a vehicle from this dealership on February 28, 2026, after being told it was "practically brand new." I made it clear I needed a reliable vehicle due to how much I drive, and at no point was I informed the vehicle's history was unknown or that it had prior damage. Shortly after purchase, the A/C stopped working during a road trip. When I took it to a Toyota dealership, I was informed the vehicle had previously been in a front-end accident--something that was never disclosed. I was also told the A/C system requires significant repairs, including replacement of major components. When I contacted the sales agent, Alan, I was told I "didn't ask for the Carfax" and was offered to split the repair cost. That response was unacceptable, especially given how the vehicle was represented. While one member of the service team was professional and helpful, the overall experience has been extremely disappointing. Based on what I've learned, I would not have purchased this vehicle had I been given accurate information. I strongly recommend doing your own inspection and research before buying from this dealership. read more

My husband and I had been car searching for a while and we were burnt out. We were so tired of pushy sales people and getting the run around on prices. Coming here and working with Alan was a breath of fresh air! He showed us the car, gave us the keys so we could test drive, and then worked with us on the final price. He also helped us get a deal on window tint! He was transparent through the entire process...and speaking of the process, it was quick! When we need another vehicle, this will be our first stop! read more

Specialties Automotive Group - Auto Repair Near Me - Bountiful, Utah

Purchased a Z4 2015 BMW. I drove it to the shop and home, next day engine light came on. Took it back to Specialties and all they would do it say they fixed and send me away. Very next day again the engine light was back on. Returned the vehicle numerous time but never was able to get it fixed. I believe they would just reset the code. Finally took it into BMW and they say its the catalytic converter of which there are 2. Cost of 1 converter is $4925. Half of the cars value. Beware of this dealership. read more

On July 31, 2023 took my 2008 Mazda CX7 to Specialties Automotive in Bountiful to fix the air conditioning, they charged me $314.93. However, 3 months later it was not working anymore. In early June 2024, I took the car to fix the air conditioning again and June 21, 2024 they charged me another $847.78. The air conditioning never worked. On early September 2024,, I took the car to fix the air conditioning and today 10/4/24 I went to pick up the car and the air conditioning is not working at all. Che, the service manager told me I had to pay another $131.98 and he told me he cannot find a way to fix it. I refused to pay and Che, the service manager, blocked my car and was only allowed to drive my car after I paid the $131.98. I guess SPECIALTIES AUTOMOTIVE know how to sell beautiful cars but they don't know how to fix air-conditioning, it is not one of their SPECIALTIES. read more

I am so disappointed that this place is exactly what you would expect from a "used car" dealer. We recently purchased a car while on a road trip and was told by "Boyd" that the spare key would be mailed to our home. One month later, I called inquiring about the keys and I was told "sorry, there are no keys." Followed with a text telling me that Boyd doesn't remember the conversation and would never say that. Also, they would not take responsibility because they don't make a lot of money on consigned cars? Okay....so I'm just a customer making up a conversation that was had? And now you're not going to fix the situation because the car was "consigned" and you would lose money? I don't know what planet this would be considered customer service. I'm not trying to get something that wasn't promised. Save your time and energy and do not buy a car from here. Just go to a legitimate business that will actually take care of you and make sure you are a satisfied customer. read more

Specialties Automotive Group - Auto Repair Near Me - Bountiful, Utah

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After finding a car I'd had my eyes on for a while, Id made up my mind. I live in a rural area so what I was looking at cars online and did quite a bit of leg work on this prior to flying in to drive the car home. Where to start... I bought a car from Boyd, and he seemed like a good guy to me at the time. I looked around the vehicle for a final time before driving it off the lot. it was clean, no leaks, not any body damage, and the interior was in good shape. After a couple of days, I decided to run it through a brushless wash. It washed off whatever white out or temp paint they'd put on there to hide so many dings, bumps and scratches. when I called Boyd to ask, he said sorry and he'd give me the number to a body shop. Maintenance- after telling them no, I didn't want a maintenance contract, Boyd talked me into one anyway, saying it would cover 2 oil changes a year for the 4 year duration. Boyd said it's a BMW so uses synthetic so it's at least $150 a pop. Now it's time to actually take in the car for an oil change and although he said it would be $150 coverage on the maintenance plan, he didn't include the upgrade on the car guard contract, so they will only cover $60 per oil change. My stomach is sick with how badly they took advantage of me, flat out lied In several areas. I was hoping to trust this smallish dealership. I now know where 'used car dealers' get their reputation. Now could they make it right, sure. 1- Reissue the maintenance contract with the upgrades Boyd promised. 2- Pay a portion of the body work needed. 3- Send a prepaid visa to fill up my tank as you promised you would when I was buying the car but forgot, then I needed to hit the road and didn't have time. No, they must've filled their own tank with what they promised me. Financing note- I'd applied for financing through my credit union, and when I let Boyd know at Specialties that I needed a purchase contract to get the financing started, Boyd flat out said no, he wouldn't send it over to America First. He made it crystal clear that the commission he'd get by doing the loan was more important than my experience working with them. I mean, come on. I went through the financing process, not them, and made their job easier, and they just took advantage. I should've walked so many times but didn't cause I kept going back to supporting the little guys. I'm not saying you should buy a car from them, but don't go with what they say, read all the fine print as you're going through the closing. Take notes. Plan on spending a couple of hours, and they will try to schmooze you. Better yet, just don't buy from them. read more

The BEST!! Go here to buy your next vehicle! They have stunning cars, and amazing warranties and competitive prices. I was searching around for a while, but just wasn't getting the service I wanted when purchasing a vehicle.. So I looked here, and the experience exceeded my car buying expectations. Boyd and Jared were both great at communicating and very swift answering any questions. You can inquire about any vehicle and they will not put you off and are exceptionally prompt and down to earth. No weird pushy sales vibes and they actually care about your vehicle and YOU!! Check out their cars, and give them a call. You won't regret it! read more

Boyd was so great at getting us in and out with a better car then we were expecting. He made us enjoy the experience and we will be sending family his way whenever we get a chance! read more

I purchased my 2016 Mercedes Benz from this dealership back in August of 2020. The experience I had working with Boyd was great and I loved the car I had purchased. Well a year and a half later a guy name Jared Thompson contacts me stating that he needed to retrieve my car because my finance company sent them a "notice of demand" letter because they failed to provide my valid DL with my paperwork. When I purchased the car I had just moved from California and I only had my CA identification card (which they accepted) and I was able to still drive off with the car. Boyd told me to get my temporary UT Drivers License asap which I did about a week or two later and provided him a copy of it. Well I guess they never submitted that to my finance company because a year later when I hit a financial hardship with my finance company I had filed a temporary "loan modification" request with my finance company as they were more than willing to help me out being that I was on temporary disability. I guess by me submitting this modification request it brought up the paperwork that the dealership submitted when I purchased the car back in Aug 2020 and they noticed that they did not provide my UT drivers license. So because of that the finance company automatically assumed it was ID fraud and demanded that the dealership pay my car off or (buy my car back) and completely undid the loan because of improper paperwork. Fast forward to Jan 18 2022 Jared contacted me stating that they had to cut a check to my finance company and pay the car off and now they owned my vehicle again. Mind you NO ONE from the dealership contacted me to say hey we received this letter etc etc do you have a your UT DL so we can provide this to the finance company as they are wanting us to pay off the loan because of some paperwork error on our behalf ... instead they cut the check out to the finance company and came after me for the car stating that they wanted to work with me and help me get financed with a different bank or else they would need to have the car repoed. I have NEVER in my life had anything like this happen to me so when I called to clarify with my finance company as to what was going on they pretty much said it was a "bad deal" with the dealership because of the ID they submitted and I needed to contact them for more info as the dealership already sent a check to pay the loan off. Well when I contacted Jared he seemed nice at first wanting to see when he can come pick up the car or when I can drop it off... I BS him and said I was not home as I was needing more time to find out legally what rights I had since this whole situation didn't seem right and had nothing to do with me. He continued to act sympathetic to me being put in such a situation and said I would be reimbursed for ALL the payment I have made while I had this car and he would help me get financed for another car if not the same car I already had. Well after telling him I was not home he texts me 5 min later saying he was outside of my apartments and sees the car under the carport? So I go downstairs and he continues to act like he is sympathetic to the whole situation and says he needs the keys for the car which I foolishly surrendered as I did not want a repo truck taking the car out of my apartment complex. Let me tell you once this guy got the car he became very nasty and unprofessional as I had more questions to ask once I received my reimbursement which was nothing close to what I was expecting. Instead of simply taking accountability for their mistake he decided to try and belittle me and my financial situation I was in! I will NEVER recommend this place to anyone who treats their customers like this! Read the screenshots of the text between myself and Jared from the last pic (which is the beginning of the text) to the first one which is the end of our text. Idk why it posted the texts backwards. read more

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I was looking for a used car dealership as I was driving home from others that me and my fiancé didn't like anything they had we decided we could stop here. We worked with Boyd he showed us the car and we came back to test drive it the next day. I loved how he was not pushy about us buying the car or that we wanted to finance with our bank. Washed and filled up the gas tank! I recommend going there for anything you might need. It was an amazing experience. read more

With the stay-at-home directive in place in my area, I was unwilling to fly to another state to look at the car in-person. However, the 50+ high-quality photos they provided helped convince me that the car was in good condition. The accurate detailed information in the listing, the Carfax provided, the window sticker, the dealership's reviews, and the remaining warranty on the vehicle were all helpful too. Having decided to go with the purchase, Specialties Automotive Group was efficient in handling the paperwork and coordinating shipping. I had the car within a week and it meets my expectations. My only recommendation is to ask about paperwork fees first. read more

I bought my car in 2006. Specialties Service Department has serviced it since then. I've enjoyed it all these year. It's definitely the best choice I've made in a car purchase. I highly recommend them! read more

I bought a vehicle from this place about two years ago, I got the extended warranty with my purchase. Almost inevitably, vehicles have issues. My particular vehicle has been in and out of the shop a few times, some would not call that a great experience, but the service I've received has made up for the time without my vehicle. They have bent over backwards negotiating with the warranty company to ensure that I come out of pocket as little as possible. They saved me many thousands that was going to be paid to BMW Murray. All I can say is that I will be buying more vehicles in the future through these guys because they take care of their customers. Much unlike big dealers, namely Tony Divino Toyota in riverdale (who will never get my or any of my acquaintances' business again) read more

Buying a first car was much less stressful and a lot more fun with these guys, the people are super nice and the process is quick and easy.

They're pretty good for the most part. My in-laws all really like them and have had great experiences so that tells me that they are usually a great option. My Wife had them change the oil in her Volvo and a few days later while looking for an oil leak we discovered that the drain plug was ready to fall off. Everyone makes mistakes and i'm sure it was a fluke this one time, but that could have been disastrous and cost us a fortune to repair. For that costly of a mistake, I have to give a low rating. Attention to detail is too important in mechanics. read more

I was looking for an extremely rare auto (only 3600 total sold in the U.S.), and these folks had it. Like new condition, a very fair price, a generous trade in allowance, no-BS, and a laid back sales approach. This the most pleasant car buying experience I have had in years. read more

Excellent place to purchase a vehicle. We bought a 2010 Mercedes Benz from Boyd H. He took care of all of our needs and wants and more. Our factory warranty expired the day we were going to purchase the vehicle. Boyd did everything he could to ensure our happiness as customers. He sent our new Mercedes to Garff downtown and got everything fixed over the weekend and call us the following week to come pick up the car. We were shocked at the car and how awesome it looked and Boyd even threw in a brand new set of tires on the car with out us even asking or saying a word!!! I highly recommend this place. They treat you like you matter. read more

Specialties Automotive Group - 2010 C300 Benz!!! - Auto Repair Near Me - Bountiful, Utah

My husband and I purchased a vehicle a couple of weeks ago and I was pleasantly surprised by how easy they process was. Boyd was very courteous and down to earth, I've never had such a great experience in buying a car!!!! He was very honest and knowledgeable and had no problem in answering our many questions. I would highly recommend Specialties Automotive Group LLC, to anyone looking for a super easy car buying experience. read more

I've been in contact with Kurt for the last few days regarding an older vehicle that I want to purchase Kurt has been very patient and informative sent me many many photos Kurt is a very honest person even tough I did not buy the car I was very pleased with his service and honesty ! Kurt is the man... read more

I live in the SF Bay Area and I recently had a very pleasant experience buying an very expensive item from Jared at Specialties Auto. I saw one of his ads online and called to see if I can pay him by check and for him to mail the item to me. The item is for a few thousand dollars. I have never met him, dealt with his company nor seen the item in person. It all came down to whether I can trust him. My experience? He is very trustworthy! Checking out his reviews and customer testimonials helped me gain a certain level of trust in him. I also spoke with him a few times over the phone. Throughout the whole process, he's always available for my call/text and very polite and professional. A day after I deposited the check into his account, he shipped the item to me. It arrived at me within 2 days and in excellent condition as described. I am happy, not only about the item I bought from him, but also about this smooth transaction as it's a remote transaction and I've never met him. Jared is a man of great integrity and positive attitude. Will definitely do business again! Thank you! read more

Since the first time we made a purchase from Specialties Automotive Group, we made the choice to only do business with them. Recently we brought home our 4th vehicle purchased at SAG. We appreciate the courteous and well informed staff working there. From walking through the front door, to driveing away in our newest vehicle, we find it a pleasing, confident experience doing business with this company. Sometimes we even enjoy just swinging by to look at what they have in the show room and on the lot. Great group of employees who are committed to maintaining their excellent reputation. read more

BUYER BEWARE!!! We purchased a SUV that had a few issues that were to be repaired. We had some scheduling issues with their "busy" shop and were assured that the problems could be taken care of. After the 30 day in-house warranty had elapsed during our scheduling, they informed us not to worry and that the $3,200 dollar ELITE extended warranty they sold us would cover EVERYTHING. That was the furthest thing from the truth. The repairs were declined by the warranty scam company. After several attempts to address this with the dealership, they agreed to pay for half of a used part if we signed a waiver and promised not to litigate. It gets worse. Within a few thousand miles, the "new" tires on the car were totally destroyed due to rear alignment issues. The dealership then told us they do not do rear alignments. So why do they sell 4 wheel drive Mercedes if they can't and won't do the basic safety work? The life's of those in the car were in jeopardy due to their admitted negligence. That cost us another $1,200. Also within a few thousand miles the brakes and rotors needed replacement. That cost us $700 dollars. It makes us wonder if the brakes were even up to spec at the time of sale. We are wondering if this is even legal. The dealership sold us the "best" warranty they had and it turned out to be a total misrepresentation. We asked that the warranty be both pro rata refundable and transferable upon a sale. They assured us that it was ...that was the reason for such a high cost warranty! Secondly, this high cost warranty was supposed to have covered EVERYTHING but wearables like tires, brakes fluids etc. In fact, the small print basically says it is not transferable, not refundable in any way and won't cover costs over $3000 in costs, such as an engine, transmission etc. We trusted them and failed to do the basics such as read the small print. Now they can read ours... The Elite Warranty is based out of Springville and is a TOTAL SCAM. When I called Elite they laughted at me, said to read my contract and then hung up on me when I was asking questions. Due diligence indicates they are no less than a local towing company with the manners of repossession professionals similar to classless reality TV characters. Save yourself some misspent trust and money and AVOID DOING ANY BUSINESS WITH THIS DEALERSHIP and their Towing buddies at ELITE in Springville, Utah. read more

Just bought a truck and they dialed it for me. It's set up with wheels, tires, lift, towing airbags, tint, etc. They were really easy to work with. I would definitely recommend Specialties to a friend. read more

I feel like I purchased one of those vehicles that I have to glue all the parts together. The vehicle I purchased was not what I was assured it would be. I cant imagine what the previous owner got out of it when they traded it in! I would definitely NOT recommend this dealership to ANYBODY. Im going back to Dave Strong next time I buy a car. Im not sure why it says Im from San Francisco.... Im from Salt Lake City. read more

I was in the market for a midsize luxury SUV- and came to specialties during a quick break from work. The sales person was extremely knowledgeable and had no hesitation lining up three (Audi Q3, Landrover LR4 and BMW X5) vehicles for me to test drive (bonus points for not riding along- it's just awkward!) Ultimately, I decided I liked the Q3, but needed more room, I stalked their Facebook (great updates there) for a couple weeks for a Q5, with no luck and bought elsewhere- but have since recommended this place to potential buyers. Great to have no pressure and they really do get in some of the best conditioned vehicles. read more

Jared (and his team) adhere to a high standard of care, especially for the auto industry. They have served me very well over the years. They do a great job keeping an inventory of impressive vehicles at affordable prices. Even if you're not looking to buy, treat your car to a full-device detail. You will not regret it! read more

Great experience buying a car. Beautiful selection....had a hard time making a decision. Great follow up by BOYD. Will definitely buy our next car here! read more

Yes, I used to work for former U.S. Senator Jake Garn. He had a saying he used to quote often, "You are entitled to your own opinion, but not to your own facts." My daughter did not hit anything on the road. That is your imagination, excuse or rationalization for the fact that she had a blow-out and we were informed by the "manager of Costco" that there were 2 different sizes of tires on a all-wheel drive Volvo that is suppose to have all the same size tires. We were assured by your salesman that the tires were like new and "all good". Clearly, that proved not to be the case. I believe in Karma and what you put out comes back to you. So, bottom line, I feel sad for you that you have to lie and make up a totally false excuse to cover for less than acceptable product and service. read more

Jared's guys are great. Helpful and quick. They take great care of their customers. One of the best around.

I cannot say enough about the experience I had with Jared and his team at Specialties Automotive. For my entire adult life, my car buying experience has been: buy used, 2-3 years old, low mileage, Japanese, drive till appx 150,000 miles, repeat. I'd owned my 2006 Honda Accord (which had served me well) since 2008 and it was approaching 150k miles. Time for a new Accord, Camry, etc. Or so I thought. My brother-in-law had just purchased a 2011 Mercedes E350 from Jared a few weeks prior. The car is amazing. My bro-in-law convinced me to give Jared and Specialties a chance and to consider something luxury. Jared took care of me from the beginning, even acting as a quasi-therapist at times, to convince me that car driving could be fun if I'd just consider something different. I went to the dealership, drove multiple vehicles and quickly learned that I was made to own a BMW. Jared helped me locate exactly what I was looking for. Jared even spent hours helping me find the perfect wheels/tires. The car turned out better than I ever could've imagined. I find any excuse possible to drive it because it's so much fun. I even volunteer to go to the grocery store for my wife - my marriage has never been better :). I stepped outside of my comfort zone. I didn't buy the Accord or the Camry. Instead, I am the proud owner of a 2013 BMW 335xi and I could not be happier. read more

This place is awesome, I was helped by Derek he was very helpful. Made my whole process of purchasing a vehicle while in Afghanistan easy. Fast response for calls and emails. This is the way car buying should be like smooth, easy, helpful, not pushy about anything, and awesome customer service. I highly recommend buying a vehicle here. read more

The have a great selection of cars and take good care of their customers. It is a professional looking place when you drive by. Much recommended. read more

Bought a car and within two days the car wouldn't start. Specialties Auto offered to have their mechanics look at it, but didn't provide for towing. They suggested to disconnect the battery. It worked, drove the car there, they couldn't duplicate the problem. After a few days the problem came back. Car randomly wouldn't start. I took it to the dealership that was able to duplicate the problem. The repair cost me over $1100 dollars. I suspect the problem was known to Specialties Automotive Group because the morning I got the car they also replaced the battery. I should have known better. I wouldn't trust buying a car there again. read more