Jace May and Elliot Simon transformed a difficult situation into an amazing outcome. Their customer service was second to none--responsive, professional, and genuinely focused on helping. They exceeded all expectations and turned what could have been a negative experience into an outstanding one. I truly appreciate their hard work and dedication. read more

Initially we were having a nice experience, but this dealership is not transparent. We were told we qualified for the lowest interest loan rate at 4.99% by our sales rep. Then as we are almost done signing all paperwork, I notice on the last document it says 7.14% interest rate. The employee DID NOT TELL US. I had to ask. As a customer, transparency is the most important thing. I asked why the rate changed and he said he couldn't give us the 4.99% on the vehicle we were buying. Not cool to lie to customers. I do not trust this dealership. read more

Since 2018, my family has leased four SUVs and ultimately purchased four vehicles from Performance Toyota Bountiful--and every experience has been outstanding. Most recently, we purchased a vehicle for my daughter, and the level of care and professionalism was nothing short of exceptional. From the sales team to finance, and all the way up to the General Manager, every person we've worked with has been courteous, knowledgeable, and genuinely committed to making the process smooth and stress-free. Anytime we needed assistance, they made it happen--no questions asked. Their customer service is truly top-tier. If you're looking for a dealership that values integrity, efficiency, and a hassle-free buying experience, I wholeheartedly recommend Performance Toyota Bountiful. read more

Save your time and avoid this place. It is the most unprofessional and trashiest dealership to work with. Our sales guys computer didn't even work and he told us a certain car wasn't on the lot when there were plenty - which we saw. read more

It was truly a pleasure working with David and Emily at Performance Toyota. This is exactly how a car shopping experience should look--consultative, respectful, and customer-focused from beginning to end. Unlike my experience at Dahle Auto-Mart, I was never put on the defensive. David and Emily listened, provided clear answers, and guided the process without pressure or gimmicks. The negative tactics I encountered elsewhere were completely absent here. Instead, the atmosphere was relaxed and professional, which made a big purchase decision not only easy, but enjoyable. I felt respected and valued as a customer, and I left confident in both my purchase and the dealership. I would recommend David, Emily, and Performance Toyota to anyone who wants a straightforward, honest, and positive buying experience. read more

We are new to this area and chose Performance Toyota Bountiful, which is a bit of a drive from our home in South Jordan, because of the great reviews we read. We found the positive reviews to be incredibly accurate, as we were treated with courtesy and respect when we took our car in for a quickly scheduled service appointment to address a screw in a tire. Our service advisor was Eric, and we appreciated his knowledge and friendly demeanor. We also appreciated the car inspection video provided and the discovery of a need for an alignment post haste, which was quickly handled. Another plus is being able to see the diagnostic results on a computer screen, so if there is no question that we are being misinformed. We highly recommend this dealership's service department! read more

We paid a deposit on a 2026 Rav4 and were given the vin# and build progress on the car. For several weeks the sales person kept telling us that no new information was available on when the car would arrive. When we saw that it was marked in stock on the dealers website we made another inquiry. Initially we were told it was simply an update on the website that was incorrect. Then 2 days later we were told the truth. Deposits on the car had been taken from multiple people. The dealers solution was to put our deposit on another car that would not arrive for another 2 months and give us $500 off. Wow what a deal for being lied to. Luckily for us another dealer stepped in and had a car coming sooner and discounted it by $1000 with our Costco discount. The salesperson who lied to us is still there and that says to me that the dealership knows their salespeople aren't honest in the way they deal with customers and possibly condone the behavior. Shop around and give your business to a more reputable dealer. read more

Amazing dealer ship bow tie joe takes the time to find the car just fight for you. A very patient n positive energy environment and will definitely be coming back. read more

Performance Toyota Bountiful - Car Dealers Near Me - Bountiful, Utah

Mark Ith was absolutely amazing, easy to work with and a very down to earth guy. Would definitely recommend him!

I have been more than pleased with their service. Highly recommend. My car had a particularly thorny problem and they went out of their way to keep me informed and expedite the process. read more

I wish I would've read these reviews before buying our Odyssey. We purchased a 2019 Honda Odyssey on New Year's Eve 2024. It had almost 100,000 miles on it. Because it was close to 100,000 miles I asked if the timing belt had been replaced knowing that is an expensive job and they told me that that year and model of vehicle did not require the timing belt to be replaced. After working with them, they eventually agreed to replace it for half the price at $600. I agreed because my mechanic would charge more and that was that. Fast-forward 17 months and the car was making weird noises. I had my mechanic diagnose it and found out it was a tensor that should've been replaced at the same time as the timing belt and water pump because there is so much labor involved. When I told Toyota about this, they told me that the tenor wasn't replaced because it was good at the time. Again that was with 100,000 miles and it should've been done at the same time. When I questioned this, they said that they are Toyota and that they don't specialize in Hondas but that they would be happy to replace the needed parts with a 15% discount. Why would I want to do that and have to come back to them in another 17 months when they didn't do the job right in the first place. When I said it was standard to change the tensor at the same time they told me would you replace tires when they're only half worn or wait until they need them. This is a terrible analogy because tires don't require any special access to them but replacing a timing belt and the other parts is very labor intensive We have purchased two vehicles through them, but at this point, I cannot picture myself going back to them again. Sad. read more

Don't go to them they'll scam you and treat you horrible. The car isn't good it's broken and they'll get mad when you try and read through documents. read more

Performance Toyota Bountiful has maintained my 2005 Tundra since I bought it new there in 2005. It has always run really well, part of which I attribute to the service they have performed through the past 18 years. Their staff is friendly and courteous and the shop is clean and well maintained, with OEM parts for my Toyota. If any out of the ordinary service is recommended, they give you the suggestion and a cost to deal with the maintenance issue. No pressure to do the work, just a suggestion. And they send discount coupons via email that help out in the cost of their service. All in all I've been happy with their work through the years and will continue to go to Performance Toyota for my auto maintenance. read more

I had to service my car and figured I might as well get a problem diagnosed and my emissions and registration done as well. After 4 hours with barely any updates on Saturday I was told that they couldn't diagnose the problem and I needed to bring my car in again for service on Monday, I waited nearly 4 hours with no updates - for emissions. $250 on emissions. Stayed until 7 PM, because the service team didn't finish the emissions inspections and left without telling me. Horrible service, horrible communication and entirely to expensive for how inadequate and inept their team is. Do yourself a serious favor and go anywhere else! Not to mention that they've reached out attempting to somewhat rectify the situation, they've dragged me along for two more days playing phone tag with me. read more

Car dealers can be an unpleasant experience, and we certainly have hit that, which is what led us to Performance Toyota Bountiful. Our Salesman, Stan Jr was very pleasant and helpful. Our Sales Manager Nikki was phenomenal. Normally the salesman is the good guy, then leads you to the Sales Manager that's the pushy, hard sales bad guy. This WAS NOT our experience. This was the BEST car buying experience EVER over the course of decades of car buying. Maybe we got lucky with our sales team, but it we would buy again from the the same team! No push at all to buy, just facilitating our requests and working on a price that works for everybody. I did tell Nikki it was such a pleasant process, I was waiting for the "nasty surprise" but there is NONE! Zero feelings of being ripped off, nothing hidden in the contract....it was a straight, clean sale! If you're considering a Toyota purchase, try this team! read more

I had a wonderful experience while trading in my car the other day. I was quickly greeted by David and he personally went out of his way to help me find the best car that worked for me in my situation. John also was able to get me the best deal possible and was very good and explaining the entire process. I was amazed at how quick I was able to go through everything with them. read more

Just buy a 4runner 2025, and the truck is making weird noise, try to schedule an appointment for service and they tell me they can only diagnostic the vehicle Monday to Friday, this is not acceptable I work long hours Monday to Friday so I have to miss work because they don't have a technician for Saturday read more

Performance automotive is the worst. Especially in his dealer. I'm on the phone now with the receptionist, trying to get them to stop sending me mail. I would never buy from Utahs premium auto sales gougers and scammers. Toyota isn't what it use to be. Nothing says that more than that his dealer. If you're not a buyer. They're rude and will try to push you into something you do not want. Back to the receptionist, Alexis. who flat out hung up, and refused to even answer my the phone after. To recap, they hike the prices up. No doubt that not the only thing they're scamming people on.... Wondering how much interest they're taking from each loan. Next, they'll try and sell you something you don't want. Finally, if you call and are polite and ask make a simple request, Alexis will make sure she lets you know she's not gonna listen or even bother. That's the first person you speak to when you call. Just wow. What has happened to dealerships over the last decade. Shameful. Shame on you performance auto. Update: the response is very generic and fake. That's what dealership employees are. Fake! This business is dealer that scams people out of their hard earned money so they can live comfortably while their customer struggle with the ungodly payment I know they're all getting. Think I'm wrong? Look at the current failures that are the tundra and the Tacoma. Then look at the sticker prices. They'll seek you premium trash! Hats why I want nothing to do with ANY performance auto scammers. That's why Crystal here is full of it. Just like everyone else there. Don't say you weren't warned. There's plenty here that says it all read more

I would like to thank Performance Toyota Bountiful, particularly Paul in the service department, for the help with an emergency problem we had on our vehicle. Recently on the cross country trip, our 2006 Toyota Tundra had a door locking mechanism on the front passenger door that broke. Although we were able to get out of the truck, we could not close the door again because the locking mechanism was frozen in the lock position. We researched the closest dealership and, tying the door closed, drove it to the Toyota dealership in Bountiful, Utah. Leaving our truck outside since we didn't have an appointment, we went in the pedestrian door to see if we could speak with a service advisor about our problem. They were VERY busy. Since we had not driven the vehicle into the bay, no one noticed us standing there, awkward and distressed. Paul came by with a friendly demeanor, and we asked how we could talk a service advisor even though we didn't have an appointment. He asked what our problem was and agreed to see what he could do to assist us. He examined the lock and said it was broken and did need to be replaced. He was able to do a thing or two to get the door to close, then gave us a couple of options. We needed for family reasons to leave the Salt Lake City area that day and go to Colorado, so we decided not to have a part ordered and installed there but rather to limp back to our home dealership with the door tied closed. But we very much appreciate Paul's professionalism and concern for us, and Toyota Bountiful's excellent customer service! read more

We recently bought a 3-yr old RAV-4 Limited at this dealership. Bobby was our sales rep, and he did an exceptional job. First of all, he listened carefully to our needs, to what kind of car we were looking for. Then he showed us the one we eventually bought. He did not use any pressure tactics but instead was always courteous and pleasant. When we returned the next day to pick it up, he took time out to give us a mini-course in all the many bells & whistles such a car has. His explanations were thorough and clear, and he graciously gave us time to absorb it all. My husband and I can't imagine having a better salesman! If we ever need another car, we will go first to this same dealership and ask for the same sales rep! read more

Took my brand new 2024 Sequoia to get the windows tinted. The only person that deserves any good review is Shae. She was awesome to work with. Imagine my surprise getting notifications that my BRAND NEW $125k car was horribly driven. Speeding, multiple hard breaking, multiple fast acceleration. Don't trust these people, they don't care. read more

Performance Toyota Bountiful - Car Dealers Near Me - Bountiful, Utah

The mechanics here are not trained properly. Also it's a very unprofessional environment. The person who worked on my car called my windshield wiper fluid "coolant". They also put liquid sealer on my oil drain plug, which was a pain to remove 6 months later when I did my own oil change. read more

If it were possible, I would leave a negative 50 rating. Bought a new 2025 Highlander and after two days the sound went completely out. Took it in on 17 Dec 2025. They contacted us and said they needed to order a new amplifier, and it would be nine days for it to arrive. They could not provide a loaner so, I went and picked the vehicle up until the part was in. January 2026, a month later, and still nothing from the dealership so I called them. The individual who answered said there was an entire unit (amplifier and display unit) there but was not assigned to any vehicle and it had been there for a week. I stated we had been waiting for a month now so it better be ours. He verified and we made an appointment to drop off the vehicle on 19 Jan 2026 at 0800. When I dropped the vehicle off at 0730, I let them know the radio had started working on and off again, so it seemed to be more like a short or bad connection not the amplifier. Not a single update as my advisor, Mark, stated would happen. I called for an update at around 1030, but Mark was busy with another customer and would call me back. I called again around 1330, but Mark was still busy with another customer and would call me back.... never called me back. I know they didn't touch the vehicle until approx. 1500 that day thanks to the Toyota app, and at 1545 they called and said it wasn't the amplifier and they would need to keep the vehicle longer. Naturally they didn't have a loaner available again, so I was put on the shuttle list to be picked up. 1745, still no shuttle to take me to the dealership. I called to inquire how long for the shuttle driver to pick me up. The young lady said he was on his way and wanted to verify my address...I questioned how he was on his way if she needed to verify my address. She seemed confused. So, I simplified the question by rephrasing. I asked if she meant by "he's on his way", you mean he was there at the dealership getting ready to leave to pick me up. She replied with yes. I said never mind; it will be faster to just have my wife take me at this point. The service department closes at 1800. I arrived there at 1802 and not a sole in the service area. I walked back to the employee only area and asked the technician if anyone was working up front. He said they usually leave around 1745 and I could check on the sales side to see if they had the key to my vehicle. I asked the customer service rep if the service manager was still around so I could get me vehicle. He said they all went home already but he had the key. I stated they probably should update the hours advertised!! I asked to speak to any manager, and he directed me to one of the sales manager. After explaining why I was so disgruntled, she said she would have the manager contact me. Service manager, Elliot, called me the next morning and apologized for the poor service we received. Apparently, there was an issue with the part not showing in the system as having arrived and he said a new service tech would be assigned replacing Mark. I made a new appointment with Elliot to bring the vehicle in on 26 Jan at 0800 and expressed how much more disgruntled I would be if at 0810 they were not working on it. He said they would get it right back and he would update me regularly. After no updates I called and spoke to Elliot. He stated there were two bad pins that needed to be replaced, and the parts would be there the following day. The next day I again had to call for an update to find out it wasn't the pins but the entire display unit and it would be 3-5 days to arrive. I said one of the techs stated the entire unit was ordered when they replaced the amplifier so it should already be there, but nope not what happened I guess. They were able to at least provide a loaner vehicle this time. Day seven of 3-5 days, I call to see if the part has arrived. The tech said it was there yet. I informed him we were now two days past what I was told. He said He would let Mark know and have him check with parts to see when it should arrive. I said no, have Elliot call me back. Elliot called and said the part had arrived the day before and they would have it installed and ready that day. I questioned why the tech would tell me it wasn't there, and he said the part was delivered by USPS and not the normal service. This answer is nothing more than an excuse for their own employees either not knowing what they are doing or just simply doing it wrong and not caring. Regardless of who shipped it, the one who received it was the person who failed which is someone at Toyota Bountiful!!! Finally picked up my vehicle today, 6 Feb. They don't bring your vehicle up to the front of the dealership for you, so I had to walk through the parking lot and find it. It was in the furthest parking spot possible and was filthy. Will never go back there!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Reached out to Amir to inquire about purchasing a 2025 Toyota RAV4 XLE and he always answered my questions quickly and was very kind during the entire process. Buying a vehicle can always be stressful but Amir did a great job making it a smooth and quick process. He was able to get us more for our trade in and that helped a ton. I will definitely be coming back to Amir to buy my next vehicle and I will recommend him to my friends and family when they are searching for their next vehicle. read more

Joe helped me buy my car today and he helped me a lot with everything. Definitely made my first car buying experience really easy and fun! read more

Performance Toyota Bountiful - I bought a car today with BowTie Joe and he was great - Car Dealers Near Me - Bountiful, Utah

I needed to get a car ASAP when my last one got totaled and I got referred to Angie and she is the absolute sweetest!! She was with me every step of the way and was on top of following up with me during my busy work schedule. She was able to find the perfect car for me on the first test drive! The management team was incredibly nice and found the most fair deal possible for my budget. Alex, the finance manager, was also cool and he was able to get everything organized and situated in a timely manner. Long story short, if you need help, definitely ask for Angie and Alex. Really personable individuals with fun personalities. read more

Ordered the car I wanted. Worked with David Lopez (sales) to get the model, color, and interior that was hard to find. He kept in touch during this process than the day came, my exact car was on the assembly line with my name on it. Thanks!!! read more

For Emily Sabsook She has always given me the best of care. Prompt, efficient, understanding and willing to take the time to really understand my needs and keep me updated. It is partially due to the kind of service she gives that we are now buying a new 2024 Highlander hybrid from you. Brad Steuart read more

If I could leave a Zero star review I would, just terrible service. got an oil change package from these guys had the tire rotation and everything was fine. Came back for the oil change (its a hybrid) and got the car picked it up at 5pm took it back home didn't drive it that night. Woke up the following morning and received a text that our neighbors believe my car is leaking oil because I always park in the same spot. Ive had this same problem happen in the past where the drain wasn't tightened all the way with my jeep and my engine actually ended up needing a whole new engine and that was such a pain. So I was worried I was going to have the same problem again but I had work I needed to take care of and I needed to be able to get to my work. So I had to order a tow from my work because last time this happened my engine had caught on fire and smoking badly so I was worried that would happen again. I am not sure if there was further damage done or anything like that. I still have 2 oil changes left on the package but obviously id prefer not to take it back read more

Joe Judkins is amazing! He made sure we meet our needs and help us get a reasonable price on the car we want. Joe is professional and very easy to work with. It's fun to have him as our salesperson. Toyota Bountiful has a great team. The used car was clean/detailed. They also make sure the car pass all the safety checks, if anything doesn't look right for safety - they fix for you - and this is including in the sale price, no extra charge. The back seat belt was missing one of them( not sure why) for the car we purchased. They get the parts and install for us - yes, no extra charge for that! Highly recommend Joe and his team! read more

Performance Toyota Bountiful - Car Dealers Near Me - Bountiful, Utah

Stopped in when they opened to get an oil change. They didn't even ope. Their doors to speak with me. I had to call them to have them tell me to go away. They are supposed to be in a service industry... I guess they don't need my money. Second Toyota dealership that didn't even let me in the door. This should really speak volumes about how Toyota is not standing behind their vehicles. Truly appalling customer service at multiple locations in the same day. I will never come back to this dealer ever again. read more

Very great to work with, even after hours Extremely confident in the product they're selling. read more

Bow tie Joe was amazing. He was very kind and really helped me out finding the car i need. He was respectful, quick, and professional. Definitely recommend him. read more

Amir was a great help and made sure that all of our questions were answered. Everyone involved was very friendly and made the whole process very smooth and clear. The team went above and beyond to make sure we got set up with a great vehicle. We'll be frequenting this Toyota read more

My wife and I, a young college couple, recently brought our used car to this shop for a diagnosis of a noise we were concerned about. Unfortunately, the experience was far from satisfactory. We were charged an excessive amount just for the diagnosis, but the real issue was never addressed. They fixed something on the car's rear and considered the job done without properly identifying where the noise came from even after I clearly told them the noise was from the front of the vehicle. After we paid for brake work there's now a rattling sound when we brake that wasn't there before. Overall it feels like they took advantage of us, especially considering the financial sacrifice it was for us to afford these repairs in the first place. We expected more thorough work and better customer care, and we left feeling disappointed and taken advantage of. read more

We Bought a 2023 Highlander from Ray Murrow at Toyota Bountiful, it was an awesome experience! It was crazy busy but he took care of us all the way to the end! He did his best to expedite the process as best as he could. I want to give another shout out to Hunter Burdy the finance agent, he was so awesome and so easy to work with! You always dread going into the finance office when buying a car but not with Hunter! All in all we had an awesome experience! Thanks again! read more

DO NOT TAKE YOUR CAR HERE! Made an appointment a week out to get a flat fixed that was under warranty, and a broken bolt/lug nut. I was told the parts would be ordered and ready to go. When I got there they tried to lie and tell me there was no warranty on the tire and charge me for a new one. Come to find out they did warranty the tire and just wanted to make an extra buck off me. Then 6hrs later when I called them they told me they didn't have the parts to fix the bolt and lug. Literally left me stranded in Bountiful for 6hrs just to eventually tell me they aren't fixing the problem. Oh and Zoey in the service department has the rudest customer service I've ever experienced and will lie and try and rip you off. read more

Wished we had gotten a little more for our trade in but their decent prices, response time, selection and no high pressure sales make this place worth the drive. Sebastian was helpful at finding what we needed, not based on what commission he wanted. If I had to buy another car I'd come here again. read more

Bowtie Joe did a great job. It was a fast process once I made up my mind. He was also patient and answered all my questions. Financing department did a great job as well. Thank you! read more

My wife and I bought our dream car today, and this wonderful day was made possible because of the best salesman I have ever had the pleasure of meeting. His name is "Bow Tie Joe" and he works at Toyota performance in bountiful, UT. It's a rare thing to find so many good qualities in one person, from start to finish this was a pleasant experience. He was so helpful with everything, and so genuine and honest. I felt confident and comfortable with the decision to buy a car today, and that is because of Joe's ability to walk us through the process answering all of our many questions with such a great attitude. I could truly tell that he was going to give us the best deal possible. The fact that he is bilingual helped my wife and I navigate the process with ease. I am very grateful for all of his efforts today. And will recommend Joe to all my friends and family. Thank you for everything. read more