Wished we had gotten a little more for our trade in but their decent prices, response time, selection and no high pressure sales make this place worth the drive. Sebastian was helpful at finding what we needed, not based on what commission he wanted. If I had to buy another car I'd come here again. read more

We worked with Bow Tie Joe and he took great care of us. We had a great experience getting into a new RAV4!

I bought a $50,000 Toyota tundra in September 2024. The only thing I asked was that they wrap the ugly chrome trim, which would've easily cost them less than 300 bucks. The sales woman led me to believe that it would be taken care of no problem. After distracting me from that topic several times and shifting me from office to office to finish signing all the paperwork to close her deal, I obviously forgot and then over the next month tried texting her about it, and she acted as if she didn't remember or just never got back to me. In my world- when you promise something you follow through. The sales manager Ivan basically said I was lying and making this all up because otherwise I would've come into the store and let them know. Blatantly called me a liar. I don't think it's professional or makes any sense to accuse a customer that bought a $50,000 truck from you of lying over a $300 matter. It's not about the money. It's about the principal that the sales department didn't follow through on their original promise just because I trusted the sales person instead of demanding it was written down on the deal. This whole experience feels like I'm part of a scam. Zero accountability- Zero accountability. Anyways, long story short- this sales department is the equivalent of some Chinese online scam. Unless you get everything discussed written down they will swindle you out of it. read more

Don't fall for the you need an alignment scam at Performance Toyota. They showed us a reading showing our vehicle needed an alignment with only 10k miles on it. They did the alignment and I asked them to run it through the system again to ensure it was correct. It again showed that we needed an alignment! They still charged a discounted rate after a great deal of negotiation. They even mentioned that they were getting examples of the equipment being off to provide to the manufacturer of the equipment. Do not fall for this scam!!! read more

Service prices for even routine maintenance are not competitive with other service providers. I wish I had of checked prior to committing to $600 worth of fluid changes, oil change, and tire rotation. They then wanted another $600 for a brake job. I had it done at another shop for $200. Manager promised follow up that didn't occur until my follow up email. Needless to say, our 3 Toyotas and our Lexus will be serviced elsewhere in the future. read more

Bow Tie Joe listened and got me set up with a car that fit my needs and budget. He answered every one of my stupid or not stupid questions, was straightforward, and I never once felt pressured. As someone who hates pitching or being pitched to, I actually felt like he just wanted to help me out. Coming here was the least stressful part of my very stressful car buying experience. read more

After getting off to a rough start, two of the managers, Vuk and Jordan, assisted me in trading in my vehicles and purchasing my dream vehicle. I felt they were fair and honest and made the purchase process easy. If you are in the market for a new Toyota, go see Vuk and Jordan! Super nice and honest guys! read more

Performance Toyota Bountiful - Car Dealers Near Me - Bountiful, Utah

I had a very disappointing experience with them. I called because my car was making noise, and they told me to bring it in, assuring me it would be covered under warranty. However, when I arrived and explained the issue, they said there would be a diagnostic charge of $150. Shortly after, they changed it to $250, claiming it was for a 'different kind' of diagnosis. I had taken time off work and made an appointment, only for them to say I would need to leave the car with them. It feels like they are trying to scam people, especially since they knew I had a warranty but still tried to charge excessively. read more

Zachary Bothwell was an Amazing Salesman and called me the day after I called him looking for a 2024 Highlander Hybrid. He let me know that one had just become available! I was so excited and went in that day and purchased it! He is an honest, caring, and good man! Ask for him! Thank You! read more

Seriously not good at all. I recently bought a Toyota Avalon and the dealers said there were seemingly no problems with the car. Corey (the guy who sold me the car) told me that he will only sell the premium warranty and nothing else at all. I don't have $5000 extra cash on me for a premium warranty so I didn't want it. He made it seem like there was still some warranty, but there wasn't any. The car had problems and it is now costing me $8000 in repairs because they mis-diagnosed the problem and needed different parts and for labor. Turns out none of it is covered. Seriously, all the workers here are not willing to help you, they are just there to screw you and take all the money that they can from you. While trying to work out the repairs they have ignored many of my calls and questions. Not to mention they are trying to charge me for services that they said was "necessary" that I had no notice of and did not approve of. Seriously look somewhere else if you are looking for nice people to help you out. read more

Update: I was contacted by my salesman and another lady from Toyota who were certain to make this right. Drake went above and beyond by doing a whole new detail, himself. He truly understood our frustration and sympathized with us. Although I wish he didn't have to be the one to detail for the third time, I am beyond grateful for his hard work and would recommend him over and over. I hope the detail team at Toyota uses this as an example of how to do better and it doesn't happen to anyone else who chooses to make their vehicle investment with this dealership. read more

we had a wonderful experience buying our new Toyota Sequoia performance Toyota. Joe Judkins is an awesome dude and a wonderful salesman. He was really great to go out of his way to make sure everything was handled and to clear up any questions we may have. we got a great deal for a trade-in and a great deal on the vehicle we bought. We will be going back to performance Toyota read more

I was an out-of-state buyer. The entire process from inquiry to purchase was just less than 36 hours and it was smooth sailing. Sales person Scott Corey was great to work with. He was accommodating and honest, without high pressure sales tactics. He was informative and helpful with getting the information I needed to make a decision long-distance. Hunter, the finance person, who did the loan/paper work was great as well. I was prepared to throw a battle to fight off the extremely high-pressure sales, only to find that it was zero pressure. A truly stressful and seamless, and painless process. I am definitely coming back for my future vehicles! read more

Performance Toyota Bountiful - Car Dealers Near Me - Bountiful, Utah

Made an appointment for a specific time for an oil change. Drove my car down from Layton and arrived 5 minutes before my scheduled appointment. Drove into the service entrance and was told by the service representative they wouldn't be able to even get to my car for at least an hour and a half. When I make an appointment for a specific time, I expect that appointment time to be honored. Wasted my time, so I made an appointment with Burt Brothers which they kept perfectly. read more

Follow BBB complaint 16915866. This is how they treat customers. I've also attached a picture of the coolant line. read more

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Don't drink the negative juice! Prior to taking my car I read the reviews and quickly thought I was going to have to deal with the same issues! I admit that my guard was up and ready to "argue"! The service team I was greeted by was friendly and listened to my concerns. They reviewed the warranty terms and informed me that there would be no charge for the services, just as long as it falls within the warranty terms. I had no issues with miscommunication or being charged for services not rendered! I spoke with the service manager Jennifer, who was awesome. She reviewed my invoice and let me know if I had further concerns to contact her directly. I understand things happen and people are frustrated, but we are all human and mistakes can be made. Communication is key and you attract more "bees" with honey! I want to personally give Toyota of Bountiful for representing women in the workplace, that was previously dominated by men! read more

The service department is a joke. No communication on issue at all. Took over 24 hours for an oil change and to check what is going on with a check engine light. When called for more communication was meet with nothing but excuses. He said it was first come first serve but in the same breath said that the technician work on multiple cars and things at once. They offer shuttle services so that you are home and they can do whatever they want with your car and don't have to talk to you.The worse service I have ever had. read more

The employees here really know what's up and how to help you. I set up an appointment, got there right on time and was immediately assisted. The entire building smelled delightful (a mixture of that new car smell along with popcorn [I'll get to that part soon]). They provide you with snacks, free wifi, a gym to get your #SWOLE on, and lounge chairs, giving all a nice environment to play the waiting game as their cars were finishing up. The snacks: Mike and Ike's, goldfish, popcorn, and all types of beverages. The lounge areas: A place for children and adults alike, but also a nice quiet "no electronics" room upstairs--complete with a cozy fireplace and cushioned couches. The gym: Locker rooms, showers, cardio and weight equipment. Honestly all your heart could possibly desire. They really know how to do it and I always leave impressed. If you have a Toyota, make it a priority to get it serviced here. You won't regret it, I promise. TIPS & TRICKS: * If you need to run errands or go somewhere while you wait for your car to get spruced up, they are more than willing to have a driver get you to your various locations. * Be sure to make an appointment, they are pretty busy and remain busy always, so if you want a quicker experience, make that a priority. read more

To update my last review, it's now Sept 27, which is 24 days after I requested my initial deposit released. I've called again several times and spoken with my salesperson and he said it must be that the accounting department hasn't gotten to it and he told me to just request a chargeback through my credit card. REALLY? That's the solution? So now I'm sorting this all out through my credit card company, exchanging emails and providing supporting documents to them so I can get my $1,000 back. It's been a horrible experience all around. read more

Performance Toyota Bountiful - Immense waste of my time having to dispute this with my credit card company. Unbelievable and unacceptable. - Car Dealers Near Me - Bountiful, Utah

I recently made an online purchase of a 2023 RAV4 Hybrid, Woodlands Edition. I have never purchased a car online and Sydney at Performance Toyota Bountiful made the process simple and efficient. She was easy to communicate with and was very responsive with all of my questions. Sydney connected me with her colleagues that made the financing and delivery (out of state) of my new vehicle seamless. I had a great first experience with this online purchase and will not hesitate to purchase from Performance Toyota In Bountiful next time I'm in the market for a new vehicle. read more

I recentl y sold my vehicle to this dealership, i live 130+ miles away. These two gentlemen showed up bought the vehicle no question. When asked when will i receive my payment they said the check will be here tomorrow, after waiting 4 days i receive nothing. I asked for a tracking number i finally get one. Turns out they shipped the check today. 4 days later. . . obviously upset i get in contact with the manager and this is what he has to say. quick to pick up my vehicle. not quick to send me my payment. DO NOT DO BUSINESS WITH THESE PEOPLE. Especially if you are not from the area. Drive 130+ miles with no form of payment, and I'm the one that needs to be professional? read more

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Looks like I should have read reviews first. I sold these guys a car. I had check in hand and everything. I should not have hesitated to cash the check because they put a stop payment on it and decided to go back on the deal. I sold them a tesla and they wanted me to include a charger. Keep in mind that Teslas don't even come with a charger brand new from tesla. I had hoped to sell my car quickly which is why I went with a dealer in the first place. Not only did they go back on the deal, but added more headache than if I'd just sold it to a third party. *update* Called to chew me out about posting a negative review. read more

I hate buying cars. More than I hate dental work. More than I hate waiting in line at the DMV. There's only about one thing I hate more, and that's having car trouble when your car breaks down unexpectedly. So after much of the latter happening, I knew it was time to tackle the beast. I did a lot of walking with my fingertips and called a lot of dealerships, as I knew just what I wanted, and it became a quick exercise to see who had it. Long story short, it was Toyota Bountiful. I came in, I knew the inventory, I took the test drive, and I sat down to do the numbers. TC was my guy, and he was a straight shooter with me. I hate the rigmarole that other dealers give you (that I did indeed experience the week before somewhere else) so I was glad that he showed me the hard numbers and worked a fair deal. It was a pretty fast deal to make and we were ready to go. The money guys were okay to deal with, but probably the weakest link in the process. I mean, they process a million purchases so I just sort of folded into their processes and it was fine, but I asked a few questions and made a few requests (phone calls, updates, etc.) that didn't really happen. Nothing egregious. Since purchase I've been back a couple of times to have my service appointments. They're fast with those and the waiting area is stocked with snacks, but if I don't catch them when they call me, it's near impossible to get anyone on the phone to schedule it. I called three different numbers on and off one day and no one ever answered. When I finally took an inbound call from their appointment booker I brought up the issue and she was apologetic. Honestly, it's a hit-or-miss prospect if a dealer has the car you're looking for. It can feel like a craphsoot. TC was my guy and I liked dealing with him--I'd go back and did feel like he was giving me the straight deal which was refreshing. read more

Toyota Performance Boutiful, I made a review three days after I purchased the car and I actually told them after 5 weeks of having the car to remove my review. My alternator went out before my 60 day mark of buying the car & Im out of state. The warranty I purchased doesnt cover the alternator, well Toyota, LA is repairing and Toyota Boutiful is paying for the repair. . For that I am grateful!! Toyota boutiful is making the resolution a situation to stomach. Let me tell you I was LEVID until I spoke to the Sales Manager and he agreed to the resolution of honoring the repair of my car. Now, that I must admit is intergrity at it finest! Thank you, Toyota Performance of Bountiful, Utah. for quite the experience. Good, Bad & Indifferent. read more

Here's the run down. I ordered a car, which I guess you really can't order a car through Toyota and just wait for one to get in like you want. Anyway, finally get one in, they call, I come to buy it, no strings attached ha. But still sat in the dealership 4 hours who knows waiting for what. Just a horrible buying process and there are a lot of people working in that dealership, but no efficiencies and just a bunch of people tossing sales pitches to people! It was a solid day of people watching, but a true waste of time. Paying cash for a car should never be that crappy of experience! read more

BLUF: The dealership sold the car we put a deposit down on when we chose not to finance through them and consequently it has taken three weeks longer than promised and we still don't have a vehicle. This dealership is very friendly; however, they are not very honest. We put a deposit down on a truck and received the VIN number for it. We were told a deposit would ensure this vehicle was reserved for us. At that time, we also indicated that we would not be financing the truck. We were told the truck would be here within one week. A week later, we were told that the truck was "at the railhead, it just needed to be loaded onto the semi and brought to the dealership". However, a week after that, we were advised the ETA for the truck got pushed out again. This continued to happen for two weeks. During that time and at the first opportunity requested, we went to finalize the paperwork and wire the rest of the money. On the paperwork however, the VIN number changed from the one we had reserved. We were told that "the VIN numbers for the cars can change" (they can't, or at least not in this capacity) and now "the car is in California but should be shipped overnight and be here within three days." My wife is counting on this car, and the dealership has the full payment. We are still waiting on a truck because they presumably sold the one we put the deposit down on, likely to someone who was willing to finance with them. read more

I put a $1000.00 deposit down on a new car that was a few months out from being shipped to Utah. The salesman Craig ensured me that the check would not be cashed until the vehicle came in. On the form of the deposit Craig made up a VIN for the form, stating it didnt matter. The check was put through the bank immediately. A few days later I changed my mind about the vehicle I wanted to order. They somehow lost my "file" in accounting and wanted me to prove that I gave a deposit. After several calls and texts with late replys and Craig being short with me I just want my money back. The contract was invalid when a random VIN number was put on the top of the contract. I'm still fighting to get my money back. What a horrible experience. read more

I bought my first car in 10 years at performance Toyota bountiful.At the time of sale,I almost left there was a ton of pressure to buy the car.As I was leaving they stopped me with a "discount" and I agreed to buy the car. I purchased the car as is but "as is" means that any preexisting known problems need to be disclosed to me.I feel the vehicle condition was misrepresented to me. At the time of purchase there was a sensor light on for the parking assist. I was told this would be repaired. I had to go back and forth with the dealership even though it was signed as a "we owe" item in my agreement.First they wanted me to pay $700 then $400.They did end up repairing it, and holding to their word, as it was in the agreement. The sensor was the start of the real issue. The real issue is that the steering rack and pinion is bad. The car makes a horrible sound when turning and the repair of my 4 month new to me car is upwards of $5000. That's a quarter of what I was financed for. I am stuck with a car that I have to fix, that I feel was completely misrepresented to me. I have researched steering rack and pinion and this typically does not go bad for 150,000+ miles to even the life of the car. When I purchased the car it had 55,000 miles on it. I have barely driven it 3000 miles in 4 months and it's getting progressively worse. I do not believe the mechanics that inspected the car before they sold it to me at the dealership were unaware of the issue. I feel that they fully knew, chose not to disclose, and now they have no interest in assisting me because it was purchased "as is". After waiting for years to buy a car I feel taken advantage of. I would advise anyone if you are being pressured to buy, walk away. I do not believe the mechanics did not know, because after they "fixed" the sensor is when the sound started, further connecting that the two were related. The parking assist functions from the rack and pinion which is bad, and this issue was not disclosed at sale. read more

Dealership informed me that my credit was approved yet dealer never actually submitted a credit application through my lender and sold me a used car based on a credit app that was never submitted and a fictional APR and down payment amount. Dealer then contacted me two days later and requested more down payment. As well, the dealership assured me that vehicle had just had service but oil light turned on 15 miles down the road from the dealership. Not sure if the dealer is just poorly managed or a rip off. But not a good experience. read more

Everyone here is so helpful and friendly. Well I guess when you're buying a car, everyone is on their best behavior. This was my 3rd dealership I've been to and I'm glad I finally stopped here. I found my car and couldn't be more happier. The biggest difference I noticed with the customer service here was that the sales guy joined me for a test drive. Daniel told me where to turn, where to go and it seemed like he was trying to take over some stuff that I should be learning on my own (Bluetooth set up, navigating through the settings, radio). I didn't like it at first, but I realized later that without him in the car, I probably wouldn't have driven up the mountain to test out the power. It was also nice being able to ask tons of questions while driving. Daniel is very knowledgeable of the cars he's selling and wasn't pushy at all. I appreciate his patience and his humor while passing the time for the finance team to process my paperwork. Jake handled my finance paperwork and he's just as great! He explained everything to me in detail and broke down every charge and made sure I understand what I was signing into. I would recommend anyone to come at least for a test drive and work with these men to process your transaction! read more

Performance Toyota Bountiful - Car Dealers Near Me - Bountiful, Utah

Hands down the WORST dealership in Utah, if not the entire US. I have been treated better by "Buy here, pay here" car lots. These jokers put the wrong name on the extended service contract and gap insurance policy, didn't put my name, as co-borrower, on the registration or the extended contracts, and that was just the beginning. We were in the dealership for almost 7 hours waiting for them to detail the truck and to finish the paperwork. The truck was untouched and filled with dog hair. We took it back for detailing a few days later, but apparently they hire the blind to do this. It was still awful. But wait, there's more! We were exhausted when it came down to the wire and when the salesman glanced at the Carfax and said it had never been in an accident, we were fools and took his word for it. Yep, you guessed it, the truck has been wrecked. Today our truck was scheduled for recall work. They had the truck half the day, then called and said that one recall does not apply because UTAH IS NOT A COLD WEATHER STATE! The other recall, well they don't have the parts. But hey, they added a statement saying my husband, and I quote, "states Toyota Master Certified QCC Technician Performed a quality control check on the recalls performed on this vehicle, ensuring the recall was performed by a certified technician. " WHAT? NOTHING WAS DONE! In no way did he say this! I stand corrected, they completed a "complimentary floor mat check." Really? on the Weathertech floor mats? Well good job! Are you kidding me right now? Never again. I will not buy from, nor recommend this dealer for anything. Ever. read more

Performance Toyota Bountiful - This is the "service" ticket from today. LIES AND BS! - Car Dealers Near Me - Bountiful, Utah

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We had an appointment and more than two hours later we still are waiting for a patched tire. Why make an appointment if it's going to get overlooked while you try to grocery shop to kill time? Everyone is super nice but that really doesn't help when you walk back and see no one working on your car after that long... read more

bow tie Joe was great , made buying a car super easy , fought for me to get the best deal , was fun to work with , give this man all the stars ! read more

If I could give 0 stars to Bountiful Toyota, I would! I am writing this review to spare others from having to go through what I went through. We spent 8 plus hours at this dealership and we experienced every horrible new/used car salesman trick in the book from passing us off to a different person every 30 to 60 minutes to offering us "employee pricing" if we made the purchase that day. To make a long story short, this was the worst car buying experience we have ever had! Looking back, Toyota Bountiful seemed so desperate to make a sale - it was pitiful. Maybe it's because they know that the car market is about to crash or something. The Sales Manager even went as far as calling us a week later and threatening us that the General Manager would call us and they would pursue us legally because we did not go through with the lease. We will never buy a car from them, not will we take our Toyota there for service ever again. We love the Toyota products but we would rather drive an hour away to go to a different Toyota dealership to purchase a car or get one serviced. After reading all of the Toyota Way business books, I bet the Toyota leadership would be so disappointed in how we were treated at Bountiful Toyota. read more

What happened? The service department used to be halfway decent. Over the past year I've had two vehicles in for oil changes and both vehicles had the oil changed, but not the filters. Oil change prices went from $65, to $100 for the same product. Why has customer service and quality severely declined? I can't recommend this dealer anymore. read more

Worst dealership I've ever been to. I brought two of my friends here who bought brand new Tacoma's and I was in line to be the third. They treated me different because. I had a lesser down payment. Also, I allowed them to run my credit and they didn't even bother to call me back. I had to reach out to them and they seemed annoyed. I don't know if they treated me different because I'm black and have diamonds on but they definitely just pushed away a sale. I went to Karl Malone Toyota and had no issues. Love my new $46k truck that you didn't want to sell me!! read more

Outstanding experience!! Highly satisfied for sure. Stanley Norkis made the whole experience for us and shared a wealth of knowledge. He also made the inevitable waiting time fun! Will recommend to anyone looking for a good vehicle and good service! read more

I was treated very poorly with follow up when I purchased a new car from this dealership. The original steering wheel stitching was coming undone. So it was replaced with a blemished rejected steering wheel and I am supposed to just live with this unacceptable wheel. Very dissatisfied customer. I have purchased 6 vehicles from this dealership in the past ten years. But this was a terrible experience of a new car purchase. I think the ownership has changed and they NO longer provide customer service. I reached out to the GM several times with No response. Now I have purchased the car they no longer care about customer service. But they have lost a customer and everyone else I know will never purchase from them. Unless you like poor customer service Do not buy from Performance Toyota Bountiful they will not stand behind you!! read more

It started when I first arrived and I had to start from scratch with setting up my appointment. I called the number I made the appointment with prior to my appointment and they had the appointment set up still, not sure what the problem was there. Got the service done, then I arrived to pick up the car and they have misplaced my key. I'm told it was misplaced while they were vacuuming. Took about 10 minutes to find the key. I'm charged, I'm looking at the receipt while they look for my key, turns out they overcharged me by $133 for labor. Had to have that refunded. Finally they find the key, my money is refunded, I get in my car, & it wasn't even vacuumed. Not a great experience. The only thing I was pleasantly surprised about was that they store your summer tires for you at no charge when you switch to your winter tires. read more

We had the worst car buying experience ever. We went into the dealership mid November. After a 1,000 down payment and the promise that they would find us our desired car by the end of January, we are finally getting our car mid April. Throughout the whole process there has been a lot of miscommunications and delays. In addition to the delays and miscommunication the general manager was very rude to me when I confronted him about these delays. Overall this dealership does not feel trustworthy and I have had much better experiences buying from other Toyota dealerships (try out Larry Miller). read more