We came back to GP Motor Company four years after buying our first car from them. We were curious…read moreabout the trade in value of the car and seeing what they had available. Chris was our salesman. He was very transparent on the trade in process and kept us well informed during the process. Then went above and beyond showing us the vehicles we were interested in and recommending similar vehicles. Even ran to their other lot to bring over other vehicles after their guys left for the day. Chris also was very honest with the value and quality of the vehicles we looked at and steered us away from vehicles that, even though we're in our budget, would not be good vehicles we were looking for. Chris and their finance team were very good at listening and understanding our needs and budget. Chris and his team recognized we were interested in a vehicle, but were stuck trying to get it within our budget. We were at the dealership after they closed, and had our kids with us. Chris and his team were awesome to help us work through the number and got us a great value for our trade in vehicle. We ended up buying the vehicle that night. These guys are awesome to work with. They listen to your needs and do everything they can to meet those needs. Highly recommend going to GP Motor Company for your next used car purchase.

Our experience with GP Motors has been incredibly disappointing and frustrating…read more During the test drive, my boyfriend noticed the tires were severely sun-cracked and the TPMS light was on. He had to push GP Motors to replace the tires before we were willing to move forward with the purchase, and we were assured the TPMS issue would also be fixed. After buying the vehicle, we spent an entire day waiting for that repair, only to find that the TPMS light was still on. On our first drive home, we began discovering other issues that should have been identified before the vehicle was ever offered for sale. There was a clunking noise and broken glass in the trunk. The interior had clearly not been properly cleaned or detailed. It smelled heavily of cigarette smoke; the steering wheel was coated in thick black residue and sticky to the touch. We ultimately spent more than $100 detailing the vehicle ourselves. We've made multiple trips from Salt Lake back to GP Motors in an effort to get these concerns addressed. Each time, we were told they would make things right, yet little to no progress was made. Eventually, we were referred to JD Tire, who was far more helpful and are working to fix the issues. JD Tire found that both CV axles are bad, leaking axle seals, and dirty transmission fluid. Given the number and condition of these issues, it is difficult to believe the vehicle underwent a thorough inspection before being sold. Had my boyfriend not purchased the warranty, we likely would be responsible for paying out of pocket for problems that clearly existed at the time of purchase. Which brings to me GP Motors' decision to process these repairs through our warranty, despite the fact that the problems existed before the sale and should have been corrected beforehand. Initially, we were told GP Motors would cover only the $100 deductible. After I posted a negative review, manager Khrisitan sent my boyfriend a text that came across as rude and unprofessional rather than focusing on resolving the situation. The following day, my boyfriend was told GP Motors would still cover the deductible, but that we would be responsible for $250 in additional costs, including a diagnostic fee and a transmission drain-and-fill service. My boyfriend pushed back again, saying it wasn't fair that we have to cover those costs. Later they texted him again to say they would cover the diagnostic fee after all, but we would still be responsible for the transmission service. In that text, the manager stated that the salesperson claimed the vehicle had been cleaned and test-driven before being sold and that no issues were found. Based on the condition of the vehicle when we took possession, we find that difficult to believe. The strong smoke odor and residue throughout the interior, the sticky steering wheel, and the broken glass in the trunk suggested otherwise. At the end of the day, we are still being asked to pay out of pocket for issues that existed when the vehicle was sold. We have had to repeatedly push for even partial assistance instead of seeing GP Motors proactively take responsibility for the condition of the vehicle. I would strongly caution anyone considering purchasing a vehicle from GP Motors. Get everything in writing, have the vehicle independently inspected before signing any paperwork, and do not rely on verbal promises. Based on our experience, GP Motors failed to properly prepare this vehicle for sale and has not handled the resulting issues fairly. We would not purchase a vehicle from them again.

I was looking for a very specific automobile and had only ever driven by Kentson in Bountiful, but…read morenever stopped or called until a couple months ago. These guys are great. Super low pressure, lots of great inventory and I LOVED that they let me test drive by myself. I was able to try out lots of cars and felt comfortable giving them a real test drive as opposed to feeling held back by having the salesman with me. I got fantastic service from James and Mark, true apostles of great service. I will be back to Kentson in the future I'm sure.

If you're considering buying from Kentson, get everything in writing before making the trip--the…read moreexact stock number, advertised equipment, negotiated price, trade terms, and financing details. For a dealership that puts so much emphasis on its awards and reputation, I expected considerably more attention to detail, consistency, and accountability throughout the process. I went into Kentson wanting to buy the truck. My frustration isn't about $1,000 or a few hundred dollars in trade equity--it's about communication, accuracy, and honoring what was discussed. I called about a specific F-150, provided the stock number, and negotiated a price over the phone. When I arrived, they showed me a completely different truck that I had asked about the week before. The dealership reviewed the recorded call, acknowledge a mistake and claimed it a misunderstanding, and apologized, but still would not honor the negotiated price on the correct truck. They eventually offered it for $1,000 more than what we had agreed on. The other truck they showed me was also missing several options their website claimed it had, which made me question the accuracy of their listings. Before agreeing to purchase the correct truck, I had concerns about some of its early service history. The dealership couldn't explain why the services had been performed, so I tracked down the previous servicing dealership myself, called them, and got the answers I needed to feel comfortable with the vehicle. I did all the legwork to get those answers, and I was even asked to let them know what I found... Insane that the customer has to do this. I would think a salesman would do anything to get answers for a customer in order to secure a sale. Before leaving my first visit, I specifically stated that I did not want the positive equity from my trade applied to the new loan. Nothing was said about the dealership being unable to do that. After I researched the vehicle myself, confirmed the trade value and OTD price, and was on my way back to purchase the truck, I was suddenly told, "We don't do that." I called back, and during a recorded phone call the salesman confirmed that we had previously discussed the positive equity. He then tried to characterize our earlier conversation as him saying he would "look into it," which is not how that conversation occurred. After multiple previous mistakes had already been acknowledged, this only added to my frustration. Any one of these issues by itself could have been an honest mistake. My problem is that the mistakes kept happening, even after conversations were reviewed, acknowledged, and confirmed. I understand that mistakes happen, and I appreciate an apology when one is warranted. However, good customer service is more than apologizing after the fact or saying you're committed to providing a great experience. It's making sure the information is accurate, clearly communicating your policies, following through on what was discussed, and taking ownership when something goes wrong. In my experience, there were multiple opportunities to do that throughout this process, and they were missed.

If you can avoid getting a loan with them then don't!!! I purchased a BMW and it had so low…read moremileage 58k they took so long to finance it and it broke down It required a new engine. The interest rate was 22 percent!!! I kept the vehicle in repairs it cost a lot. I paid the 4 year loan down to $3000 and the last breakdown I had to leave it in DC. A BMW dealer wouldn't buy it from me. So I got $500 for the vehicle and I walked away. Prestige decided after 4 years garnish me! They already got 4 years of interest at 22 percent and they still want more! Instead of writing the account off. They are blood sucking leeches!! Greedy bastards they will bleed you dry. Avoid them

When they get picky where the money comes from I have a serious problem with that. As long as the…read moreget their money why does it matter where the money comes from?!!! I use Sezzle a lot of times to pay bills they wouldn't take that service. So I told them I guess you won't get a payment this month. Times are hard they need to keep up with the times!!! If it's good enough for the light company why isn't it good enough for them?

I would like to recognize the outstanding service provided by Luke Myers, He took care of my sweet…read moremother and provided 5 star service throughout her expiereince !! Thank you Luke for going above and beyond. He was assigned to take care of my mother by the General Manager Vince Rosas. I spoke with Vince concerning my mothers long long total nightmare of a purchase before he was the GM ... It was one of those buying experiences you hear about and don't believe !! Vince is the new GM here in Bountiful and He took my mother by the hand and took care of her !! God Bless you Vince!!! I live on the other side of the Country and run my own business... it has been difficult to take care of mother with my busy schedule !! I am so very grateful that you went above and beyond and took care of my mother and solved her car problems !! Thank you so very much !! You have blessed our lives! I also want to recognize Chris Reynolds: Chris was there since the beginning .. when my mother brought the original car in for service. He worked under the old GM ... Chris did his best caught in-between the Boss and the client! ... Thank you Chris for your patients and kindness! & Last but not least "GT" Glen Roeser: Thank you for taking care of my mother ! Thank you for getting her set up for success and her payments close to what she had before! Overall we are very pleased with the out come ! & will continue doing business with Larry H Miller/Asbury Automotive Group Inc. Sincerely J.Lynch

I had an appointment for a tire check and engine scan. They…read moretold me it would be a little bit. But 3 hours later they had not even taken the car back to look at it. They offered to reschedule. That is not going to happen. Off to somewhere else with my personal and company cars.

If I could give more stars, I would! Jared at Smart Buy Auto is hands down the BEST used car dealer…read morein the world. The entire experience was beyond amazing. Jared doesn't just sell you a car--he makes sure you leave with peace of mind, confidence, and a deal you can't beat anywhere else. If you live in the Salt Lake or Ogden area and you're shopping for a car, do yourself a favor and go to Smart Buy Auto. Honestly, if you go anywhere else, you're missing out. Jared makes the process stress-free, transparent, and truly enjoyable. The prices are unbeatable, the value is incredible, and the customer service is second to none. You don't just walk away with a car--you walk away knowing you made the smartest choice possible. Smart Buy Auto lives up to its name 100%!

I meant to write a review a long time ago but better late than never I guess. This is my second…read moretime buying a car from Smart Buy Auto and it is always such a great experience. So much so that I'm willing to drive an hour from Salt Lake just to buy a car from here rather than any other dealerships in Salt Lake City. Both times Jared has made the process of buying a car simple and painless. He gets all of our information ahead of time and we are usually in and out with a new car in an hour or so. I've never experienced that before EVER at another dealership. It's always at least a day long ordeal and so many hoops to jump through to get approved. We always get a great deal and something that works with our budget. Jared even helped us get approved for a car right after a bankruptcy. I would highly recommend Smart Buy Auto to anyone and everyone!! I love my new car!! Check them out, you won't regret it

These guys prey on the most volnurable. Those who already struggle financially are put in an even…read moreworse position . Giving 20% interest and payments of $700 a month for a 10 year old car should be criminal . Trying to figure out how to get my son's girlfriend out of this horrible situation has been unsuccessful ! Do Not Go Here

What if I can't pay my car loan? The most important thing…read moreyou can do for yourself is to make your payment on time and in full. In the unlikely event you will be late for a scheduled payment; it is extremely important that YOU contact your Lucky's Auto Credit office and let us know BEFORE the payment is due. You can call, email or stop in. We do understand that people sometimes experience financial setbacks. It is your loan. It is up to you to keep the lines of communication open so we can help you succeed! they do not care about your financial struggles. They wont defer payments. They want a letter from your employer saying you could not work your overtime. They will call and not leave messages and then say they have called a lot. They will then aske for current address where vehicle is located. The cost of the car is overpriced by 3x and the finance interest rate is absurd. 60k for a car that is not worth 1500.00 is wrong. and if you want to be bent over and violated then by all means purchase a car from them.

My husband and I purchased a new car from 24 Motors, and our experience was good!!…read more The owner, Haysam, was very kind and responsive. He was upfront and honest, which I appreciated, and he followed through on commitments to fix small things in my new car. He also wasn't forceful or coercive as some salesmen are. Another employee, Jameson, was helpful and knowledgeable. He happily answered our many questions and went above and beyond to serve us. I expect this from any business, but it was especially nice in a car dealership since I have had negative experiences in other places. The inside of the dealership is cute! There are a few vintage car items and orange highlights. It makes the place look put together and nice. There weren't many cars in the lot, but apparently COVID has made it difficult for them to acquire new cars. 24 Motors is a great place to buy a used car. They provide awesome customer service and ease the car-buying process.

Don't you just hate it when you drive over a pile of rotting fish and your whole car smells like…read moreit? At least it felt like it when a big coolant leak sprayed dexcool all over. 24 Motors to the rescue! This is a fair priced dealership with a straight shooting owner. They also maintain a service department, which just earned me as a loyal customer. I brought in my smoking truck, they looked at it, and it was covered in coolant. They cleaned up everything really nice to find the source, and in doing so, found a few other leaks in other systems. Not only did they replace my water pump, but also a few gaskets and hoses. They charged me almost $100 less than the two other shops I asked about water pump replacement, and all the cleanup and extra repairs were included. Oh yeah, I forgot to mention that they stayed late to finish it up on a Friday, so I could have it for the snowy weekend. Now I don't know if they would clean up rotten fish in an engine, but for professional, fair prices, and great service, don't drive up State St any farther than 900 N. Thanks 24 Motors, you've earned a customer.

Some of the worst human beings I've ever dealt with. Unprofessional and ZERO customer service…read moreskills. To make matters worst there's no accountability.

I agree with one of the other reviews Alex cut my car off I want even 30 days past due how do I get…read moreto work auth the carry off... Alex is the most rudest human being... I'm sad i have a car note auth this lender...

Auto Savvy has great customer service. Their employees are very kind and really try to make your…read moreexperience the best it can be. I originally had issues with their repair shop not repairing the car we bought well, but Auto Savvy decided to pay half of the balance to fix the car. While I wish they would have paid the full balance, I was past the miles warranty so I appreciate them meeting me halfway. The car is set up to be fixed in the next couple of weeks, I will update about how the process goes.

Came in for a car that was not rebuilt title Online but come…read moreto find out it was rebuilt. Manager was pissed when I told them a price I would pay for rebuilt car, then tried to product dump on me. Esther was nice but the manager is a goof ball who thinks he can sell anyone, but works at a used car dealership lol!

I was in the car Market. They had a car I really wanted. After calling they sent me a car report…read morethat was not a carfax and completely unreadable. After talking too the salesperson I became completely turned off by their professionalism. There was no follow up no help in buying the car. I sold cars for 10 years and these guys have too be the worst in the business. I ended up buying another car from a dealership and had a great experience.

Just went in to look at some cars. They let me test drive 3 and answered any questions I had. They…read moredidn't have what I was looking for this time, but I'll definitely keep them in mind in the future.