In 2021, my wife and I bought our 2021 Toyota 4Runner TRD Off-Road along with the Platinum Tire &…read moreWheel Protection Plan with keys for peace of mind. Fast-forward to October 2025, I got a tire pressure warning light, checked my tires, and found one still losing air after refilling to the recommended PSI. I called Tony Divino Toyota to schedule service and asked if the Platinum Tire & Wheel plan covered it--but was transferred multiple times between Service, Operator, and Warranty, even getting hung up on a few times. After several calls, I finally reached someone who understood the program and helped set up my appointment. At first, the visit went okay. Christian, the service specialist, helped me get the tire covered under the plan and order a new key I had lost. Since all my tires were low on tread, I replaced the full set and also had an oil change done. Normally I do my own oil changes, but due to personal circumstances, I couldn't this time. When I asked about torqueing the lug nuts to spec, Christian brushed it off with, "yeah, yeah, they hand-tight it." That didn't sit well with me--I take pride in keeping my vehicle in top condition, and I expect the same care from a Toyota service department. Communication afterward was poor. When I called to ask about pickup time, I kept getting transferred and the only answer I got was "We don't know." The next day I got a text saying my car was ready, and I appreciated the Uber ride they arranged for pickup. When I arrived, Stephanie was hesitant to print an invoice breakdown until another employee told her she could. After paying, I asked to have the service recorded in my Toyota account--like my previous dealership always did automatically--but it never showed up online. I also requested email copies of the invoices for my tire warranty and oil change, but weeks later, I still haven't received them. Overall, the customer service and communication were disappointing. The tone shifted once payment was made, and I found my experience matched many of the negative reviews I later read online. I really hope management invests in better communication, service training, and understanding of their own warranty programs. On a positive note, Mike, the tire specialist, deserves recognition. He was professional, knowledgeable, and genuinely helpful when I was choosing new tires. He recommended Yokohama, but after research, I went with Toyo. Mike's great attitude and service were the highlight of my visit--if it weren't for him, this would have been a one-star review.

Poor customer service. I have been a long time customer.. I thought I needed an emissions for my…read morenew car which come to find out I didn't but they wouldn't even double check to see if I needed one. When I asked if they could check my emissions and they said it would tack on 2 1/2 hours more to my new car. I asked the lady checking me in multiple times to please ask about the additional time and she flat out would not help answer my simple question and just told me to reschedule for another day.

Wanna watch FOUR AND A HALF HOURS of Family Feud for a simple oil change? Wanna be lied to that…read moreyour car is "almost done" when in reality the service tech was just chatting in her boss's office for an hour and never told the team to start on your car? Then come here! And for an extra good time, ask for Kallie Gordon. She's super busy and important - she'll be sure to tell you.

WORST CAR SHOPPING EXPERIENCE EVER!!!! I just stopped by this afternoon to see what this dealership…read morehad to offer--I've heard such great things and wanted to give them a shot at my business. I know EXACTLY make and model I want and am already pre approved for my loan. I walked in and was immediately blown off and given to another sales associate. This woman just walked me back to her desk and the first thing she asks me is "what kind of car am I driving now?" What does THAT have to do with anything?!? Then she proceeded to tell me that "maybe today isn't the day for me to be buying a car" Yeah, you're right. Your rudeness and unwillingness to listen to this customer and help cost you a commission, BECAUSE I CAME IN READY TO BUY.

If I could give more stars, I would! Jared at Smart Buy Auto is hands down the BEST used car dealer…read morein the world. The entire experience was beyond amazing. Jared doesn't just sell you a car--he makes sure you leave with peace of mind, confidence, and a deal you can't beat anywhere else. If you live in the Salt Lake or Ogden area and you're shopping for a car, do yourself a favor and go to Smart Buy Auto. Honestly, if you go anywhere else, you're missing out. Jared makes the process stress-free, transparent, and truly enjoyable. The prices are unbeatable, the value is incredible, and the customer service is second to none. You don't just walk away with a car--you walk away knowing you made the smartest choice possible. Smart Buy Auto lives up to its name 100%!

I meant to write a review a long time ago but better late than never I guess. This is my second…read moretime buying a car from Smart Buy Auto and it is always such a great experience. So much so that I'm willing to drive an hour from Salt Lake just to buy a car from here rather than any other dealerships in Salt Lake City. Both times Jared has made the process of buying a car simple and painless. He gets all of our information ahead of time and we are usually in and out with a new car in an hour or so. I've never experienced that before EVER at another dealership. It's always at least a day long ordeal and so many hoops to jump through to get approved. We always get a great deal and something that works with our budget. Jared even helped us get approved for a car right after a bankruptcy. I would highly recommend Smart Buy Auto to anyone and everyone!! I love my new car!! Check them out, you won't regret it

Great experience. Fixed my hatch. Fixed my rear side mirror. Hand washed the car. No charge…read more Service Smile Free Can't beat that.

I gave this dealership multiple chances over a 4 to 5 year period and used them as my exclusive…read moreservice provider, but over time a clear pattern of issues made it difficult to continue trusting their work. On my two most recent oil changes, my check engine light came on within 2 to 3 days afterward for emissions-related issues. The vehicle had never had a check engine light before these visits. Since I stopped taking it here, the issue has not returned, which was a major relief. After a 100,000-mile service that included a valve adjustment, I developed an oil leak from the valve cover area. Prior to that service, the vehicle had never had any oil leaks. It was frustrating to go from a properly sealed engine to dealing with a new leak immediately after a major service. There was also an issue with the serpentine belt. It was replaced during that same 100,000-mile service. Only a few months later, when my wife brought the car in for a routine visit, she was told the belt needed to be replaced again due to age and mileage, and it was replaced a second time. This was especially frustrating because it had already been recently replaced. When I followed up, the duplicate charge was converted into a service credit, but actually using it became an ongoing issue. Each visit brought a different explanation for why it could not be applied. Eventually, I was told the credit was lost due to a system change, which effectively meant I paid for the service twice without resolution. On multiple visits, the engine oil was overfilled even after specifically requesting that it not be. This happened enough times that I started checking it myself before leaving and had to ask them to correct it on the spot. Brake service was another disappointing experience. I was charged $125 for a single rotor (not including labor), which I later found selling for $25 at Walmart. The repair did not resolve the issue I was having. I ended up redoing the work myself and purchased two Brembo rotors for the rear for $120 total, which was less than what I paid here for a single rotor. While correcting it myself, I discovered that basic steps like lubrication and hardware replacement had not been done, which explained why the issue persisted until I fixed it. I was also quoted around $1,500 per axle for shock replacement using aftermarket parts, which felt significantly out of line with typical pricing, especially given the parts used were not OEM. I understand dealership service is typically more expensive, but I still expected accurate recommendations, proper workmanship, and appropriate parts for the cost. Unfortunately, that was not my experience here. After multiple attempts to resolve issues directly with the service department, I did not receive meaningful resolution.

I was picking up my car as it's my delivery date yesterday , I was 30 minutes early since I had to…read moredrive almost 3 hours to Tesla's dealership at Riverdale. I was expecting the process would be about 20 minutes as I learned from many Tesla owners' experience, unfortunately that was not the case. The lady with dark hair that was supposed to help us kept disappearing even their coworkers couldn't even find her. We waited. So they sent another associate a young girl came to help with signing the paperwork and getting access to our new purchased Tesla.

Purchased 2 vehicles from here 2 years ago. We were treated & supported better than any other…read moredealership we've been too. We purchased the Total Care warranty, and their service department has also always been fast, and courteous. This will be where we go for both for all future purchases & service appointments! Thank you to the team!!

took our jeep there twice . they have no knowledge unless it throws a code . a bunch of silly…read moremonkeys working there both times they couldn't figure out it's a fuel issue . they didn't even bother to check fuel pump even though it had all the symptoms lol

Best experience buying a car. I buy a new car every year or two because i get bored of them. I was…read moreshopping around and found a jeep i wanted to test out here. So i went and had a great experience! My sales man Mckay was super chill and not pressuring at all. We went back and forth with price a couple times and finally settled on a great deal. Jeremey my finance guy was the nicest most helpful person i have ever had when going through the worst part of buying a car! This dealership is really personable and they treat you like family! Everyone is super nice and wants you to be 100 percent happy before you leave! I will absolutely recommend this place to anyone wanting a chrysler product! 10 out of 10!! Keep up the great work in setting the standard for what a dealership should be!

**** please ready before purchasing a used vehicle **** This…read morewas one of the worst dealership experiences I've ever had. We purchased a used truck from Young dealership in Riverdale and specifically asked multiple times for the vehicle inspection report BEFORE signing anything. We were told, "we'll get right on that," but it was never provided. I had to come back two more times, and on the third visit I finally said I wasn't leaving without the inspection report and Carfax. It took over two hours to get them. Once we finally saw the inspection report, it was clear why they avoided giving it to us. The truck had serious issues flagged, including oil leaks, bad brakes, and rotten tires--all marked as high caution. Within a day of bringing the truck home, it was actively leaking oil. We immediately reached out and were given the general sales manager's (Jason Shipley) contact. It took a full week to even get a response, and after being told we'd hear back, we were completely ignored. After two more weeks of trying, we had to go above him to the general manager (Jacob Sobers) just to get any help. We were told to bring the truck in to be fixed. We clearly explained the issues, but the service department either ignored or overlooked them and focused on other things. They claimed it was "fixed," but when we got it home, it was still leaking oil and still had engine blow-by. We took it back the very next day with the same problems. Then came the worst part--they denied the repairs. We were told every used vehicle comes with a 3-month/3,000-mile warranty, which covers any lubricated part and lubrication issues like oil leaks should absolutely be covered. Instead, they refused to honor it and would not take responsibility for a vehicle they sold in poor condition. This dealership was dishonest from the start, failed to communicate, and completely avoided accountability when serious issues came up. We were misled, ignored, and left with a vehicle that should never have been sold in that condition. I would strongly advise anyone to think twice before buying from here.

We took our business elsewhere. We were looking at carnivals that were $44000 with almost no…read morediscounts (bout 42500 after discounts). They offered us 4000 for our trade in, we just spent $15000 on only 6 months prior. They wanted 6.6% interest, even though the kia sales event on their own website, and on all kia dealer sites, offers 3.99%. The salesmen was nice enough, but we new this deal was bad. On top of it all, the dealership itself gave us bad vibes. The selection of the vehicles was a lot less than others. About 1/3rd as much. The lot was dirty, a lot of cobwebs, debris on the vehicle that had caked up dust around them, etc. I'm used to new car dealers cleaning there vehicles basically every morning. To be fair it had been dusty/windy that day, but the caked dust and cobwebs suggested it had been a minute. During negotiating we said from the beginning we were just shopping and would like their best offer. They started at about $660 per month for 72 months. Offered 650, 620, i think 560 was the final offer. The manager came out to try and strong arm us "this is the best we can do" and when we still said no, they weren't rude, but were very cold about it. Boy are we sure glad we shopped around. We ended up closing at Jerry Seiner kia, for an identical vehicle, same price. Got the 3.99%, Got $9000 for the trade in Got the payment down to $450 per month. x72 months. SIGNIFICANT! To be fair, we had to negotiate at jerry as well. But while there texted the Wasatch salesmen asking if he could price match. The best they could do was $497. Still a difference of $47 mo, 3384 total. I hate that dealing with the "greasy car salesmen" is so true, and it's such a game. You really have to shop around, and negotiate. Honestly best advice, walk away, never say yes on the spot! You can always come back, they will welcome you with open arms. If you say yes on the spot, it's likely you got taken for a ride. I don't know how these people sleep at night having such a wide cushion to play with, but always trying to get every penny they can, for the exact same product...

I received a personalized card in the mail from this dealership -- a dealership I've never…read morecontacted or heard of -- asking me to bring in my Prius and offering a deal if I spoke with Brandon, the sales manager. What they didn't know is that I'm permanently disabled. I haven't been able to drive in over a year (and will never be able to again), and I had to sell my car last April. Getting this card was painful and upsetting. I called in good faith, trying to ask politely that I be removed from their system so I wouldn't receive more of these mailings. Instead of showing even a shred of sympathy, the man who sent the card kept asking me repetitive questions, like whether the number I was calling from was linked to my account -- even after I clearly explained multiple times that I don't have an account and can't drive. Then he snapped at me: "I heard you the first three times." That's how this man talks to a disabled person just asking to be left alone. There was no "I'm sorry to hear that." No "Let me make sure we take care of this for you." Just cold, robotic questions and a dismissive attitude -- and then a sharp, rude tone when I reiterated my request. I don't say this lightly: this man should not be working with customers, period. Especially not those who are grieving the loss of independence due to disability. I will never recommend this dealership as long as he remains employed there.

Amazing dealership, if you can really call it a true dealership. I recently sold my daily driver…read moreand was in the market for a car. I was searching all day and looking at different lots, but they either didn't have what I wanted, were too pushy, or flat out wasted my time. I found them as I was traveling north up the valley and pretty much was going to give up after them if I didn't find the car I was looking for. I searched their up-to-date website that had honest pricing and no shady "call for price". I found a car I was interested in and headed there. I went in and was greeted and shown the car. I looked it over and really loved the personal touches they put on each vehicle they had (mine had a new set of rims and tires that fit perfectly with the vehicle). After test driving, rather than rush for the sale, Nate really asked questions to get to know me and explained Black Rock and their philosophy about how you should leave with a car that makes others wonder where you went, instead of a car that everyone and their mother-in-law drives (my paraphrase not his exact words). This is a small business I was glad I stumbled upon, and even happier I was able to patronize. I didn't read any of the reviews before I went in, but I wasn't surprised when I saw all the 5-stars on them. Thank you again for my Jeep, and I already have had a few people asked where I went and how did I get it at the great price I did. I definitely shared your website and will continue to do so.

We were referred to Nate by our friends who purchased their Tesla X from him & totally recommended…read morehim because of their great experience they had. Nate seriously listened to my wants on my 4Runner & made it a reality. He went above and beyond what I asked for! We dealt with Nate the entire time, from start to finish. He helped my husband & I find & customize my dream 4runner that stayed within our budget loan & monthly Pmt!!! He's not your typical sales person that tries to sell you a car ASAP just to make money off you, but rather he listened to our concerns & needs/wants & was able to answer and respond back quickly through out the entire process even when we were out of state talk about building relationships Thank you So much Nate we seriously appreciate ya! I can't tell you enough how much I my 4Runner and the constant compliments I get from folks. Definitely won't be the first or last car we purchase from you

I found myself in an extremely difficult - untimely - breakdown situation with my 2020 Ford F150…read morediesel when the electrical system expired on the main street in Ogden. My roadside assistance got me in just before closing time and the service team - particularly Trent Robinson and his team of personal drivers - Colton, Lauren, and Boston - got me squared away and made sure that the 3rd party warranty coverage that I had purchased with the vehicle - but which was not initially clear that it was available to me - came in to play and reduced a $1300 bill to $100. Kudos to all.

Bought a 130k truck from Young Ford in Ogden. It had a…read morenumber of problems and 0 help from them. Tried to get help for months. This is worst dealership Ive ever dealt with!! You've been warned.