Update: once car was received we have been pleased with it. They took care of the issues we were…read moreconcerned about. For a large dealership they operated like a small unorganized facility. Communication among departments and employees would enhance the experience.

Disputed Fees, Changing Prices, and Pressure for a Perfect Survey…read more My experience with Young Chevrolet was extremely disappointing. I encountered changing prices, approximately $2,400 in disputed registration fees, and pressure to finance through the dealership despite having credit union preapproval. A sales representative told me the dealership receives 1% for arranging financing itself, which made the insistence on dealer financing particularly concerning. During my first visit, the buyers' order included an unexplained $1,000 charge. After we explained what we wanted, the out-the-door price dropped by $2,000 in less than 30 seconds. We could not agree on the final price. The following week, after the truck we had selected at another dealership was sold, we contacted Young Chevrolet again. The next buyers' order increased by approximately $1,000 without a satisfactory explanation. A third order still contained the disputed registration and plate fees. I called my home-state DMV, which confirmed that Utah had no business collecting that much money in registration fees under these circumstances. They explained that the dealership was not plating my vehicle and that the amount was too high. I was also advised that we would not receive a refund if the dealership overcollected, despite the dealership insisting that we would. When I challenged the fees, the dealership first claimed they were required by law. As a former private investigator, I questioned that explanation and told them they should not misrepresent the law. They then changed their explanation and said it was corporate policy. We offered to sign a waiver that we would pay the registration fees, but that was not acceptable either. We repeatedly explained that the government plating fee was incorrect, yet they refused to fix the buyers' order. We also offered to pay with a check from our credit union, where we were already preapproved, but they refused to accept it and insisted that financing was required. The fourth buyers' order still contained the disputed government plating fee and added a separate requirement for "dealer preferred financing 7 month minimum payment." This raised concerns that the financing condition was intended to prevent us from refinancing immediately. The most troubling part was a text from the dealership stating that the final offer required a "perfect CSI" and asking us not to complete the survey unless we could give a perfect 100% score. The message said that was the only way the deal made sense. I have retained this text. Customers should be able to provide honest feedback without pressure to give a perfect rating. I am disabled due to a brain injury, and I was upfront with the dealership about my disability and the agitation I experience. I even wear a medical alert bracelet because of my condition. Despite being open about this, I felt my concerns were not taken seriously. The repeated changes, conflicting explanations, and what I believe were dishonest statements made an already stressful situation much worse. I cannot say for certain whether my disability influenced how I was treated, but the experience left me questioning whether I was treated fairly and with appropriate consideration. After I called and left a message for the GM, the assistant manager called me back. He stated that they would not remove the $2,400 plating fee and that they would not be selling us the vehicle. I asked whether this decision was because they knew we would not give them a good survey rating and because we would not keep the loan. The call then ended. Given the dealership's earlier text requiring a perfect CSI score and the seven-month financing requirement, the circumstances surrounding this refusal raise serious concerns. We repeatedly challenged the disputed fee, requested accurate pricing, and offered to pay through our credit union. Despite these efforts, the dealership refused to correct the buyers' order and ultimately told us it would not sell us the vehicle. My concern is not simply that a deal fell through, but that we could not obtain transparent answers or resolve the disputed charges. If you are an out-of-state buyer, I recommend getting every fee itemized, verifying registration costs independently, and keeping copies of all buyers' orders and text messages.

I have taken my GM vehicles to this dealership and over the years I've noticed that their work has…read moreincreasingly gone downhill I don't know what the problem is but GM overall its not like used to be. The service staff and people that work there are overall nice friendly and knowledgeable but the prices that they charge for repairing your vehicle's is out of this world. astronomicaI prices don't know how anybody could take their GM product to this dealership and expect not to leave broke. I give the GM dealership three stars and I think that's a little high.

super unhappy my truck keeps going into limp mode and them resetting to computer was a 200 screw…read morejob Also found this GM Service Bulletin number: #22-NA-150. It's a problem and I still get to pay. I would be careful where you take your car. They will get you. And I also took my wife's car here. I am a sucker but I will not be back. I will make sure to tell everyone

Not much good to say about our experience. It is an instance of BUYERS BEWARE of dishonesty, lack…read moreof follow through, ill intent and disappointment of reasonable expectations for this caliber of vehicle. After the car deal was done the previous owner drove our 2019 Tesla Model S approximately 80 miles putting more miles on it and getting 3 significant rock chips. The car was delayed due to them waiting for Safelite Auto Glass to fix the chip. They only fixed one of the 3 and it was a poor job. Our sales person, Isaac, agreed upon delivery that it was not a great fix. At this time we also pointed out a big scratch on the top of the trunk to which he said, "ya that's bad". There was a piece of window moulding on the back passenger side that was coming apart too. Isaac claims to have no recollection of any of this discussion. We were informed the tires needed to be replaced soon but this turned out to be in 2 weeks. That was not conveyed in the urgency to show the true nature of the condition. Isaacs comments were not only offensive but rude. He pointed out that once we took ownership it was our problem. Verbatim per his text "I don't remember that conversation....if everyone came to me a month or 2 after buying the car wanting things done I'd be out of a job". Keep in mind we discussed it with him upon pick up. We asked him to make it right which he refused to do. He reiterated that we purchased it "as is" and it is, I quote, "They filled the rock chip and that's what we did to fix it anything after that is up to you guys!" We clarified it was not fixed right and asked for consideration for him/them to make things right. This was when he went silent. This is an $80k+ vehicle. We have purchased several Lexus' and Volksagons from different states that were delivered to us in prestine condition with no problems. These cars were purchased sight unseen other than the listing. Our expectation from a TESLA dealer was the same or higher. They did not disclose anything except the chip and the understated condition of the tires. The ironic thing is the the moulding is covered by a service call from Tesla. EV Cars has insurance that should cover that window replacement that was their fault. They wouldn't be out anything but perhaps a deductible. The scratch was significant because the car has a $6,000 wrap that is ruined. He said at the pick up he could do something about it. We are fairly confident it happened when he placed a paperwork clipboard on it. We were referred by a close friend who had title issues with Isaac too. This friend is a Tesla Pro and is convincing several people to buy a Tesla and it would be a mistake to direct them to EV Cars. This experience has tainted our fun purchase and angered us by how we were treated and the lack of follow through. We understand there are risks in purchasing a car where we see the video of the car and take the reputation of Tesla and their relationships for granted and have never been burned. Tesla equals top notch vehicle, service and basically catering to the customer to us. Speaking of the video - in it he points out the charger in the trunk AND an "extra charger" that EV Cars throws in. That is on video from him. At pick up there was not an extra charger and he claims he never said there was. When referred to that video his response was it was a mistake and they never supply a charger. Isaac is a sneaky, lying, untrustworthy sales person. He lives by the stereotypical "used car salesman" mold. It is not a compliment. I am sure any response to this review will reiterate his text that we purchased it as is. True. And he is not a man of his word and negligent. Live and learn, when we saw how many things were unacceptable to us we should not have taken him at his word. He is an inexperienced very young sales person trying to work in a big world. #tesla #usedtesla #evcars #usedcars

Amazing dealership, if you can really call it a true dealership. I recently sold my daily driver…read moreand was in the market for a car. I was searching all day and looking at different lots, but they either didn't have what I wanted, were too pushy, or flat out wasted my time. I found them as I was traveling north up the valley and pretty much was going to give up after them if I didn't find the car I was looking for. I searched their up-to-date website that had honest pricing and no shady "call for price". I found a car I was interested in and headed there. I went in and was greeted and shown the car. I looked it over and really loved the personal touches they put on each vehicle they had (mine had a new set of rims and tires that fit perfectly with the vehicle). After test driving, rather than rush for the sale, Nate really asked questions to get to know me and explained Black Rock and their philosophy about how you should leave with a car that makes others wonder where you went, instead of a car that everyone and their mother-in-law drives (my paraphrase not his exact words). This is a small business I was glad I stumbled upon, and even happier I was able to patronize. I didn't read any of the reviews before I went in, but I wasn't surprised when I saw all the 5-stars on them. Thank you again for my Jeep, and I already have had a few people asked where I went and how did I get it at the great price I did. I definitely shared your website and will continue to do so.

We were referred to Nate by our friends who purchased their Tesla X from him & totally recommended…read morehim because of their great experience they had. Nate seriously listened to my wants on my 4Runner & made it a reality. He went above and beyond what I asked for! We dealt with Nate the entire time, from start to finish. He helped my husband & I find & customize my dream 4runner that stayed within our budget loan & monthly Pmt!!! He's not your typical sales person that tries to sell you a car ASAP just to make money off you, but rather he listened to our concerns & needs/wants & was able to answer and respond back quickly through out the entire process even when we were out of state talk about building relationships Thank you So much Nate we seriously appreciate ya! I can't tell you enough how much I my 4Runner and the constant compliments I get from folks. Definitely won't be the first or last car we purchase from you

My son recently test drove and bought an Acura TSX from Hatchco. They were very pleasant to deal…read morewith, and the car was in almost perfect shape! My son is absolutely happy with his purchase, and I appreciate the honesty and easy-to-deal-with dealership.

I'm not sure if the people at this location are honest or not. We offered a very competitive amount…read morefor one of their use vehicles and the guy we were dealing with laughed in our face. They would only come down 400 on there amount, we knew for a fact that they had more wiggle rooms I'm then that. They don't want to sell their cars they like to keep them on their Lott to let ok at.

On the most part, I have had good experiences here. All my minor services have been done here…read more Sometimes they seem a bit slow, that's normal. Twice, they've failed to get my tire pressure sensors reset after rotating my tires. One of those times, one tire was at 85 lbs. Now I make them double check before leaving. Otherwise, I'd give them 5 stars.

Another reason why I will never go back to Young Chevrolet in Layton. We called to get two quotes…read moreon a transmission fluid exchange and filter/gasket at their Fast Track today. We were happy with the prices they gave us, so we went straight over. The guy down there told us two completely different prices that were much higher. I told him that we were quoted two different lower prices over the phone like 10 minutes earlier, but he didn't care and made excuses why someone might have told me those prices. Sounds like I huge scam to me. Bad way to do business. My recommendation? Don't think Young.

I have taken my car to Hatch Auto Body and Repair numerous times. They are half of the price quoted…read moreby my former auto repair shop. I have an Audi and they have been able to complete a timing belt, oil changes and other services. My two brothers, that work on cars regularly, have checked Hatch's out and recommend they do all the work on my Mother's Jetta diesel. I would highly recommend Hatch's Auto Body and Repair Shop.

I had a small dent in my Mazda Miata. I had gotten a bid elsewhere before I went into hatch auto…read more They gave a price that was less than half what the other place quoted me. I wondered about it because it was so much lower and this was my first experience with hatch. When I got it back I was very happy with the work and they charged me a hundred bucks less than the quote because they didn't have to something they had planned on doing. They were very nice to work with. Did take a day longer than planned. I really couldn't be happier.

I had a great experience with the Fairfield Rd. JIffy Lube. The crew was very professional, more…read morethan I'd seen at other Jiffy Lube locations. The crew member who helped me suggested a few reasonable services in addition to what I requested, then gave me a generous discount that enabled me to accept a couple more services than I expected. The work was done faster than at other JIffy Lube locations. I was very pleased with the experience. I had stopped using Jiffy Lube because of previous bad experiences, but I was in a hurry today. Now I'll use this shop regularly.

Extremely slow and they don't care about the customers time. They also take advantage of fleet…read moremanagement and perform work that isn't needed or claim they did when they haven't only because fleet management will pay. I am willing to bet they rip off regular customers also. Check the receipt carefully and check you vehicle to see if they actually did the work.