Not much good to say about our experience. It is an instance of BUYERS BEWARE of dishonesty, lack of follow through, ill intent and disappointment of reasonable expectations for this caliber of vehicle. After the car deal was done the previous owner drove our 2019 Tesla Model S approximately 80 miles putting more miles on it and getting 3 significant rock chips. The car was delayed due to them waiting for Safelite Auto Glass to fix the chip. They only fixed one of the 3 and it was a poor job. Our sales person, Isaac, agreed upon delivery that it was not a great fix. At this time we also pointed out a big scratch on the top of the trunk to which he said, "ya that's bad". There was a piece of window moulding on the back passenger side that was coming apart too. Isaac claims to have no recollection of any of this discussion. We were informed the tires needed to be replaced soon but this turned out to be in 2 weeks. That was not conveyed in the urgency to show the true nature of the condition.
Isaacs comments were not only offensive but rude. He pointed out that once we took ownership it was our problem. Verbatim per his text "I don't remember that conversation....if everyone came to me a month or 2 after buying the car wanting things done I'd be out of a job". Keep in mind we discussed it with him upon pick up. We asked him to make it right which he refused to do. He reiterated that we purchased it "as is" and it is, I quote, "They filled the rock chip and that's what we did to fix it anything after that is up to you guys!" We clarified it was not fixed right and asked for consideration for him/them to make things right. This was when he went silent.
This is an $80k+ vehicle. We have purchased several Lexus' and Volksagons from different states that were delivered to us in prestine condition with no problems. These cars were purchased sight unseen other than the listing.
Our expectation from a TESLA dealer was the same or higher. They did not disclose anything except the chip and the understated condition of the tires. The ironic thing is the the moulding is covered by a service call from Tesla. EV Cars has insurance that should cover that window replacement that was their fault. They wouldn't be out anything but perhaps a deductible. The scratch was significant because the car has a $6,000 wrap that is ruined. He said at the pick up he could do something about it. We are fairly confident it happened when he placed a paperwork clipboard on it.
We were referred by a close friend who had title issues with Isaac too. This friend is a Tesla Pro and is convincing several people to buy a Tesla and it would be a mistake to direct them to EV Cars.
This experience has tainted our fun purchase and angered us by how we were treated and the lack of follow through.
We understand there are risks in purchasing a car where we see the video of the car and take the reputation of Tesla and their relationships for granted and have never been burned. Tesla equals top notch vehicle, service and basically catering to the customer to us. Speaking of the video - in it he points out the charger in the trunk AND an "extra charger" that EV Cars throws in. That is on video from him. At pick up there was not an extra charger and he claims he never said there was. When referred to that video his response was it was a mistake and they never supply a charger.
Isaac is a sneaky, lying, untrustworthy sales person. He lives by the stereotypical "used car salesman" mold. It is not a compliment.
I am sure any response to this review will reiterate his text that we purchased it as is. True. And he is not a man of his word and negligent. Live and learn, when we saw how many things were unacceptable to us we should not have taken him at his word.
He is an inexperienced very young sales person trying to work in a big world.
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