If I could give more stars, I would! Jared at Smart Buy Auto is hands down the BEST used car dealer…read morein the world. The entire experience was beyond amazing. Jared doesn't just sell you a car--he makes sure you leave with peace of mind, confidence, and a deal you can't beat anywhere else. If you live in the Salt Lake or Ogden area and you're shopping for a car, do yourself a favor and go to Smart Buy Auto. Honestly, if you go anywhere else, you're missing out. Jared makes the process stress-free, transparent, and truly enjoyable. The prices are unbeatable, the value is incredible, and the customer service is second to none. You don't just walk away with a car--you walk away knowing you made the smartest choice possible. Smart Buy Auto lives up to its name 100%!

I meant to write a review a long time ago but better late than never I guess. This is my second…read moretime buying a car from Smart Buy Auto and it is always such a great experience. So much so that I'm willing to drive an hour from Salt Lake just to buy a car from here rather than any other dealerships in Salt Lake City. Both times Jared has made the process of buying a car simple and painless. He gets all of our information ahead of time and we are usually in and out with a new car in an hour or so. I've never experienced that before EVER at another dealership. It's always at least a day long ordeal and so many hoops to jump through to get approved. We always get a great deal and something that works with our budget. Jared even helped us get approved for a car right after a bankruptcy. I would highly recommend Smart Buy Auto to anyone and everyone!! I love my new car!! Check them out, you won't regret it

So, I wasn't able to get a car here, but let me tell you something! Todd, is the best sales person…read moreI've ever talked to at a dealership. He took care of us all the way through the process and had a lot of knowledge and experience on it as well. When we are ready to buy a car, we will definitely be returning and working with him again! Thanks Todd! **highly recommend**

Just purchased a 2024 Kia Telluride with only 13k miles on it. Unfortunately, a week after the…read morepurchase I found out the entire wiring system in the rear door didn't work -- the door wouldn't lock and the window wouldn't roll up or down. Luckily, I thought I was protected because I bought Autolocity's most expensive "bumper-to-bumper" warranty. I even got the one that covers electrical problems! Before buying it, I even questioned whether it was worth the extra money, and the salesman assured me it would cover most major repairs and it was worth the money. Turns out that wasn't true at all. I paid $3k for the warranty, and it only covered $400 of the $1.1k repair bill for the door issue. I've only had the car for a couple weeks!!! Very disappointing experience. I wish I had been more skeptical about both the vehicle and the warranty because these warranties apparently cover almost nothing. They also ask customers for 5 star reviews then sit there and watch you complete the review while you're purchasing the car..

Amazing dealership, if you can really call it a true dealership. I recently sold my daily driver…read moreand was in the market for a car. I was searching all day and looking at different lots, but they either didn't have what I wanted, were too pushy, or flat out wasted my time. I found them as I was traveling north up the valley and pretty much was going to give up after them if I didn't find the car I was looking for. I searched their up-to-date website that had honest pricing and no shady "call for price". I found a car I was interested in and headed there. I went in and was greeted and shown the car. I looked it over and really loved the personal touches they put on each vehicle they had (mine had a new set of rims and tires that fit perfectly with the vehicle). After test driving, rather than rush for the sale, Nate really asked questions to get to know me and explained Black Rock and their philosophy about how you should leave with a car that makes others wonder where you went, instead of a car that everyone and their mother-in-law drives (my paraphrase not his exact words). This is a small business I was glad I stumbled upon, and even happier I was able to patronize. I didn't read any of the reviews before I went in, but I wasn't surprised when I saw all the 5-stars on them. Thank you again for my Jeep, and I already have had a few people asked where I went and how did I get it at the great price I did. I definitely shared your website and will continue to do so.

We were referred to Nate by our friends who purchased their Tesla X from him & totally recommended…read morehim because of their great experience they had. Nate seriously listened to my wants on my 4Runner & made it a reality. He went above and beyond what I asked for! We dealt with Nate the entire time, from start to finish. He helped my husband & I find & customize my dream 4runner that stayed within our budget loan & monthly Pmt!!! He's not your typical sales person that tries to sell you a car ASAP just to make money off you, but rather he listened to our concerns & needs/wants & was able to answer and respond back quickly through out the entire process even when we were out of state talk about building relationships Thank you So much Nate we seriously appreciate ya! I can't tell you enough how much I my 4Runner and the constant compliments I get from folks. Definitely won't be the first or last car we purchase from you

They helped us with two car purchases: one in October 2025 and on Saturday. Jackson, Kiana, Mayra,…read moreJason, Alex and Brad were amazing to help us get into the cars we needed. I recommend them highly ask for Mayra especially. In couple of years, I'll be trading in the Kia to get my Subaru ascent that I wanted.

I was told at my 30k mile check up ($650! +$13 dollars for the privilege of using a credit card)…read morethat uneven wear on one tire requires immediate replacement of all. Evidently an alignment issue was flagged on my prior oil change in December but nothing was recommended at that time. Nothing was ever mentioned to me. Fast forward 6k miles and I hear "dangerous", and "at risk for immediate deflation". I quickly shut down the expected sales pitch for overpriced tires (I will go to Costco and save $400). My primary issue (never mind the whole situation was avoidable with an alignment in December) is that no one EVER has said anything about alignment. I hear excuses "you didn't want new tires so...", and (this is a good one from "Christopher") " sorry I did not check you out... I had to pick up my kiddos". I will choose a maintenance shop in the future that is more professional and pro active... this is no way to sell tires!

Great experience. Fixed my hatch. Fixed my rear side mirror. Hand washed the car. No charge…read more Service Smile Free Can't beat that.

I gave this dealership multiple chances over a 4 to 5 year period and used them as my exclusive…read moreservice provider, but over time a clear pattern of issues made it difficult to continue trusting their work. On my two most recent oil changes, my check engine light came on within 2 to 3 days afterward for emissions-related issues. The vehicle had never had a check engine light before these visits. Since I stopped taking it here, the issue has not returned, which was a major relief. After a 100,000-mile service that included a valve adjustment, I developed an oil leak from the valve cover area. Prior to that service, the vehicle had never had any oil leaks. It was frustrating to go from a properly sealed engine to dealing with a new leak immediately after a major service. There was also an issue with the serpentine belt. It was replaced during that same 100,000-mile service. Only a few months later, when my wife brought the car in for a routine visit, she was told the belt needed to be replaced again due to age and mileage, and it was replaced a second time. This was especially frustrating because it had already been recently replaced. When I followed up, the duplicate charge was converted into a service credit, but actually using it became an ongoing issue. Each visit brought a different explanation for why it could not be applied. Eventually, I was told the credit was lost due to a system change, which effectively meant I paid for the service twice without resolution. On multiple visits, the engine oil was overfilled even after specifically requesting that it not be. This happened enough times that I started checking it myself before leaving and had to ask them to correct it on the spot. Brake service was another disappointing experience. I was charged $125 for a single rotor (not including labor), which I later found selling for $25 at Walmart. The repair did not resolve the issue I was having. I ended up redoing the work myself and purchased two Brembo rotors for the rear for $120 total, which was less than what I paid here for a single rotor. While correcting it myself, I discovered that basic steps like lubrication and hardware replacement had not been done, which explained why the issue persisted until I fixed it. I was also quoted around $1,500 per axle for shock replacement using aftermarket parts, which felt significantly out of line with typical pricing, especially given the parts used were not OEM. I understand dealership service is typically more expensive, but I still expected accurate recommendations, proper workmanship, and appropriate parts for the cost. Unfortunately, that was not my experience here. After multiple attempts to resolve issues directly with the service department, I did not receive meaningful resolution.

I found myself in an extremely difficult - untimely - breakdown situation with my 2020 Ford F150…read morediesel when the electrical system expired on the main street in Ogden. My roadside assistance got me in just before closing time and the service team - particularly Trent Robinson and his team of personal drivers - Colton, Lauren, and Boston - got me squared away and made sure that the 3rd party warranty coverage that I had purchased with the vehicle - but which was not initially clear that it was available to me - came in to play and reduced a $1300 bill to $100. Kudos to all.

Bought a 130k truck from Young Ford in Ogden. It had a…read morenumber of problems and 0 help from them. Tried to get help for months. This is worst dealership Ive ever dealt with!! You've been warned.

It was transparent and they were easy to talk to, they let us test drive and look all we wanted, it…read morewas a no pressure experience and didn't feel scammed

These guys prey on the most volnurable. Those who already struggle financially are put in an even…read moreworse position . Giving 20% interest and payments of $700 a month for a 10 year old car should be criminal . Trying to figure out how to get my son's girlfriend out of this horrible situation has been unsuccessful ! Do Not Go Here

I personally own a 2000 C5 Corvette. The Corvette recently developed a problem so with that said I…read moretook my 25 year old vehicle to John Watson Chevy in Ogden, Utah. Located on Wall Avenue. I went to the service department for that is where I felt my 25 year old car would get the proper service being as old as it is. After a day of being diagnosed, I was called by my advisor and told that the car needed a new fuel pump and filter. He then said that GM no longer supported my car with the parts. Then he proceeded to tell me that it was available from a aftermarket vendor. I told him to go for it, he told me that it would take a couple of days before they were going to have the parts. I informed him I didn't care how long it was going to take because I do not use it on a daily basis. Like Mike said, the part arrived on time and they then put it in my car. I personally could not be happier with the way things went! The car was returned, I left the dealership with the thought that if it was going to need any future repairs that I would definitely be taking it back for service @ John Watson Chevy for assistance do to the age it is! I will give the service department and all of the advisors, mechanics, even the shuttle crew member high 5's for the way that they handle the situation from beginning to end!! Thanks for listening.

Brought my z51 corvette into the dealership for an oil change because most regular oil change…read moreplaces refuse to work on it because it has a dry oil sump system with 2 drain plugs. Got to my 1130 appointment and at 1 pm they said it was done and the receipt showed 7 quarts of oil was changed but this model has 10 quarts total. That's a clear sign that they only drained the main drain plug and there was still 3 qts of old oil in it. I showed them and after some convincing and showing them my old receipt from when I came last time they took my car back and assured me they'd do both drain plugs and put 10 new qts of oil in. I appreciate them fixing the mistake but it does make me a little worried to come back here if their techs don't even know how to do proper oil changes on different models of their own brand of cars. Also makes me wonder if they really drained all the old oil out or just did a quick fix or something. Everyone was nice and apologetic so I guess I don't have much to complain about. Next time when I come in I'll make sure to explain to them my previous issues and hope for the best.

Traveling to and from Chicago on business, and with less than 36 hours to make a serious purchase,…read moreMitch and his team treated me with such respect, caring for me as if they have known me all of my life. Mitch made a hard deal easy, I will always remember this experience, thanks Mitch. I no longer live in Utah but i keep in touch and I will do business with Mitch in the near future, Mitch you're truly the greatest.

Totally under qualified salesman explains a 17 year old vehicle (not a classic) was over priced by…read more$8000 because of a $20,000 paint job (he had no clue). I emaled the dealership and asked for more information. Went unanswered--guessing the salesman got my email. I was interested - with cash - he ran me off. Save yourself some time and drive by.

Everything honest new service manager service writer car. They stand behind the cars they sell…read more Hyundai Sonata best car wi have owned Thank you

Beware of scammer procedures. Brought my car for check engine and another problem with the car…read more First they try to charge me $199 to check each problem so almost $400 just for checking those problems, even when I told them the problem that the car had and the computer code already. They took 3 hours just to tell me they didn't found anything and they came with a lot of recommendations. Asked me to change the cabin and the engine air filters, sorry I did 3 weeks ago, I still have the receipts for them. They also said that I need to replace all the tires on my car, again I did 6 months ago. The technician didn't even check my car because I was seating for more than one hour literally in front of my car and I didn't see anyone doing anything in the car. At the end they charged me $250 for nothing, I ended up showing the person in the counter the problem of thr car.