So I need to give a shout out to Mitchell Houser because he has more than earned it in the time I have known him. Seriously, if you end up in the service department at Young Subaru ask, or beg if you need to, for him to help you because I have never felt so human regarding my car before. He validated every concern and talked me down from the ledge multiple times.
I came to young subaru service department originally for calibration after another company had replaced my windshield, through insurance, and couldn't get it to calibrate after the replacement, and boy has it been a wild ride since then.
The first time I went to young on 10-13-2025 to get the calibration done I was with another team member, Dylan, and I was pointed towards the waiting room with nothing more than you can wait in there until the car is done. I heard nothing from him until I got a text TWO HOURS into my visit, mind you I am in the waiting room watching the door, and the text is just to let me know they couldnt calibrate the car and needed contact information for the company who had contacted them to get my car callibrated at the dealership. I saw Dylan TWICE the entire visit, once when I got in and once when I left, and I really didn't want to come back when the other company sent me back to attempt calibrating again after the after market windshield was replaced with an OEM windshield, but I went.
This time 10-22-2025 I was supposed to be with another service advisor, but he ended up being out that day and I got lucky to be placed with Mitch. Mitch let me know I didn't have to wait, as calibration could take a while, and he offered me a loaner if I wanted to head out. I declined as my family member was picking me up, and I didn't want to add to the work at the service department just so I could go to the store for a couple hours. I dropped my car off at 7:30am, and got updates throughout the process from Mitch. My car would not calibrate again, so Mitch said he would call the company who set the appointment up and have them call me with the verdict on next steps now that it looked like the camera was the issue. This was at 11am and just after 3pm I got a hold of the other company who figured someone else would fill me in, and they essentially let me know their hands were tied and that they would go through my insurance to figure out next steps. I called Mitch who quickly offered me a loaner car to speed up the process of fixing once decisions were made, and even asked the loaner department to get me a bigger vehicle as he had remembered I needed to pick up my kids from school the rest of the week and he wanted them to be comfortable.
There is so much more to the story, but it's already a lot. Mitch has kept in contact with me, communicated with my insurance, advocated with the adjusters coming out, and realistically just kept me from breaking down more than I have. It's 12-03-2025 and I am still going the rounds with my insurance, but Mitch has worked so hard to get me and my car taken care of, and it has made a world of difference in how I feel about dealing with my car. I know I don't know cars well, and being a girl I feel like I can't trust much when it comes to cars because I'm generally treated like a moron. He has changed my perception on the service industry, specifically related to automotive services, and I couldn't be more grateful.
I do plan to bring this to his managers, and will be posting to other pages as he has more than earned my praise in all of this. read more