I gave this dealership multiple chances over a 4 to 5 year period and used them as my exclusive…read moreservice provider, but over time a clear pattern of issues made it difficult to continue trusting their work. On my two most recent oil changes, my check engine light came on within 2 to 3 days afterward for emissions-related issues. The vehicle had never had a check engine light before these visits. Since I stopped taking it here, the issue has not returned, which was a major relief. After a 100,000-mile service that included a valve adjustment, I developed an oil leak from the valve cover area. Prior to that service, the vehicle had never had any oil leaks. It was frustrating to go from a properly sealed engine to dealing with a new leak immediately after a major service. There was also an issue with the serpentine belt. It was replaced during that same 100,000-mile service. Only a few months later, when my wife brought the car in for a routine visit, she was told the belt needed to be replaced again due to age and mileage, and it was replaced a second time. This was especially frustrating because it had already been recently replaced. When I followed up, the duplicate charge was converted into a service credit, but actually using it became an ongoing issue. Each visit brought a different explanation for why it could not be applied. Eventually, I was told the credit was lost due to a system change, which effectively meant I paid for the service twice without resolution. On multiple visits, the engine oil was overfilled even after specifically requesting that it not be. This happened enough times that I started checking it myself before leaving and had to ask them to correct it on the spot. Brake service was another disappointing experience. I was charged $125 for a single rotor (not including labor), which I later found selling for $25 at Walmart. The repair did not resolve the issue I was having. I ended up redoing the work myself and purchased two Brembo rotors for the rear for $120 total, which was less than what I paid here for a single rotor. While correcting it myself, I discovered that basic steps like lubrication and hardware replacement had not been done, which explained why the issue persisted until I fixed it. I was also quoted around $1,500 per axle for shock replacement using aftermarket parts, which felt significantly out of line with typical pricing, especially given the parts used were not OEM. I understand dealership service is typically more expensive, but I still expected accurate recommendations, proper workmanship, and appropriate parts for the cost. Unfortunately, that was not my experience here. After multiple attempts to resolve issues directly with the service department, I did not receive meaningful resolution.

Went in to get a sensor, they gave us the wrong one, we told them it was not correct, but they…read moreINSISTED it had to be correct. We went home to install it and SURPRISE! It wasn't the right one. We immediately returned but they REFUSE to exchange electrical parts! We're out over 100$. Can I give zero stars??

I've never had a better experience with a car dealership. Salesman Lance VanAusdal was terrific. He…read morecut through the BS, and was the most down-to-earth salesman I have ever dealt with. The finance team bent over backwards to find the best pricing - my brother and I both ended up buying a Nissan Versa Note, and by brother hadn't even expected to buy a car that day! I have only good things to say about Ken Garff Nissan.

Wanna watch FOUR AND A HALF HOURS of Family Feud for a simple oil change? Wanna be lied to that…read moreyour car is "almost done" when in reality the service tech was just chatting in her boss's office for an hour and never told the team to start on your car? Then come here! And for an extra good time, ask for Kallie Gordon. She's super busy and important - she'll be sure to tell you.

My check engine light came on, while returning home to Oregon. Being a big, busy dealership, they…read morecould have easily told me to find a motel and wait. They didn't. INSTEAD, all available personnel assisted in patching up my PCV hose, and getting me back on the road (and home) safe. Very special compliments to Technician Colby Peterman, and Service Manager Will Arreola. You folks are the true epitome of customer service, and as such, MANY can (and should) learn from you! THANK YOU!

Do not waste your time and hard earned money with these lying crooks. Purchased a new vehicle from…read morethem and was promised all sorts of things that turned out not to be true. New Vehicle is garbage! Their answer is warranty will handle it, should have never been sold in the first place! They don't care about you after the sale.

Super friendly. Very knowledgeable. Allowed us to take lengthy test drives and answered all…read morequestions. No high pressure sales tactics Would buy here again.

I have purchased 3 vehicles from diamond j motors and am very happy with each. Will definitely be…read moreback for my next purchase from here

Purchased 2 vehicles from here 2 years ago. We were treated & supported better than any other…read moredealership we've been too. We purchased the Total Care warranty, and their service department has also always been fast, and courteous. This will be where we go for both for all future purchases & service appointments! Thank you to the team!!

took our jeep there twice . they have no knowledge unless it throws a code . a bunch of silly…read moremonkeys working there both times they couldn't figure out it's a fuel issue . they didn't even bother to check fuel pump even though it had all the symptoms lol