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    EVauto- Bountiful

    4.0 (6 reviews)

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    performance Ford

    performance Ford

    (3 reviews)

    Worst car buying experience! Found a car online called and got a salesman. The salesman would only…read moretalk to my husband not me. I then called the next day and got another salesman. They quoted me a price $2k more than what was listed on the price. Finally got price negotiated but had to have exact numbers as I would be flying in to get vehicle. After hours finally got the go ahead. Arrived next day, got keys to look at car but it was snowy so couldn't see the whole thing. I never got offered to test drive car. We had agreed that we could docusign because my husband would not be with me. The finance guy was so mad about this, as they don't do docusign. They made me sign my husbands signature. Finished the process, not one person said thank you, no one shook my hand, no one went over the car with me. The most bizarre car buying experience of my life. Now we are almost 40 days out and my courthouse still does not have the paperwork and I have not received anything from finance company. Called multiple times and emailed, finally got a hold of the finance person and nothing has been sent because he said he didn't have a copy of our drivers license even though they need those when they pull our credit? I would never recommend them to anyone!

    Terrible service experience. Went in they day after a 60k service for $900 for help addressing…read morenoise and vibration and ended up spending an additional $600 for a repair that didn't address the issue and wasn't needed. Three days later they need more time to investigate and want to tear down the differential to identify the issue, and more money to explore. They aren't here to help, they are available to collect a payment. Polite, but incompetent service. People deserve better. Full detail: Went in for help addressing noise and vibration drivers side front wheel one day after a 60k service ($900) including: alignment; tire rotation/balance; front/rear differential service. They hypothesized that the wheel hub needed to be replaced ($60). The inspection video details a completed successful repair, but never confirms the hub was actually bad.After completion the original issue remained. I wasn't able to return to the shop but called within 15 min to discuss with the service manager and tech, but no one was available and I was told to call back/come back the next day. They next day they said they would have to dig in to see what the actual issue was, no comment on the unnecessary repair. Three days later, they need to dig deeper and tear down the differential, that they serviced days prior. They offered to credit the hub repair cost to digging in to the differential but are just ringing up the bill at this point. They wont own the unnecessary repair and return my money. I can't trust them. Terrible experience, with no end in sight.

    Auto Gallery - AUTOGALLERYUT.COM

    Auto Gallery

    (2 reviews)

    I had been looking for a newer car for my self for some time. My husband had found a Honda Pilot…read morewith the wish list that we were looking for on Ksl listed at the dealership. Keep in mind we live about 40 mins south of this dealership. When we pulled up to the dealership all the cars they had on their lot we all parked nicely and we all really clean. This was the first pilot that we had looked at that looked brand new. It even smelled like a new car. We went in side and talked with Ryan and he was so helpful he even work on the price a little bit to help me feel even better about the decision to buy the car. I then mention to them that I would like to get my windows tinted he immediately gave me a reference to someone that he recommended that same day that company tinted my windows not only did they drive us over there to the shop and they drove us back to the dealership finalize paperwork the customer service was amazing. Fast forward 5 weeks later to today I went to pick up my plates for my car and I had to go back to tint shop to get sound system installed in the car. They needed my car for the day so I need a ride to the train station and Ryan offered to drive me to the train station. I loved that I not only the fact that I got a car that I wanted but amazing customer service and purchased from a local Business. I would definitely consider buying a car from them again in the future.

    This is a complaint that I sent into the company after my unpleasant experience which occurred…read moreBEFORE I EVER VISITED THEIR LOT. I am writing this due to the rude customer service that I received on September 13, 2014 (approx. 9:45 p.m). After an employee answered the phone I asked the associate if I had reached Utah Auto Gallery. His snotty response was, "No this is Auto Gallery." He then hung up on me. I called back in effort to find out the companies hours on Sundays. The same associate answered with the greeting of "Are you looking for 'Utah Auto Gallery' or 'Auto Gallery'?" I ignored his rude greeting and proceeded with my original question, which was the business hours for Sundays. He responded that "No dealerships are open on Sundays in Utah." I informed your employee that I will be taking my business else-where due to his bad attitude. I was interested in a 2010 Kia Forte but no longer have any desire to work with your company. I would find it helpful for you to work on your customer service and understand that the business of selling cars is not for those who have little patience to hold their tongue.

    Xlr8 Motors

    Xlr8 Motors

    (10 reviews)

    I went into XLR8 motors to help my niece buy a car. All I can say is thank you Prince for making…read moreher first car buying experience a great one! Friendly and honest what more can you ask for? I loved the transparency and will always look through the inventory at this dealership first when I need another car and would encourage any one I know to go and visit Prince if they want to be treated fairly.

    Me and my husband bought a car from Trent at xilr8 motor and got absolutely screwed. He was the…read moremost unprofessional businessman we have encountered. We bought the car knowing it had a branded title but Trent had said it was rebuilt and restored to code and things looked good on the outside. But it was far from that. We took the car to Kia in layton to get a sensor recalibrated and when they took off the front bumper they immediately called my husband and said they wouldn't work on the car because of how bad it was and advised us to get a lawyer and sue immediately. Here is a list of some of the problems we had with this car Self tapping screws holding things together including the radiator, a screw in the sunroof shade, bad battery, bent crash bar, bent frame, broken radiator, missing skid plate, the bumper was plastic welded together, forward collision sensor was broken and the hood latch broke. We contacted trent to see if he would make things right and he agreed to take it into a shop to get it fixed well the body shop had the car for almost 3 months and Trent was absolutely terrible at communicating and wouldn't answer our messages or got shitty with us when we asked for parts lists and things that were getting fixed. Well we Got the car back and found out he only got the radiator fixed, new crash bar and supposedly fixed the frame. And has now ghosted us. For them to have my car for almost 3 month I thought it would have been all fixed but we still have to put so much money into it. Long story short please for the love of god don't buy from this dealership especially if it's from Trent and me and my husband have learned to never buy a branded title again.

    EVauto- Bountiful - usedcardealers - Updated May 2026

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