Worst company to deal with do not use this company i tried to cancel my subscription.They would not…read morecancel it, they want.So much money just to cancel it.It's all a scam

I agree with previous reviews. This Alder company SUCKS, I only used for 1 1/2 yr, tried to…read morecancelated and couldn't because I was trapped 5yr contract and needed to pay more than 2K to cancel, that I couldn't and decided to pay the monthly fee to complete the stupid 5 yrs, then when I call on the month it due, they told me I had automatically 5 more yrs because I didn't canceled 15 days prior the end day of the contract, when they never told me that the 2 times a attempt to cancelled. I never express any negative to company but this irritated me trying to trap me for another 5 yrs, when I have more than 3 yrs using this company. This deseved a lawsuit, I score then -10 for their unsatisfactory service they have. I never received a notification that my contract will end if I agree to continue with them, that I will say NO. This people don't deserved to be out there stilling people money. HORRIBLE COMPANY!!

I have Vivint on both of our homes. I'm going to share my honest experience with their services…read moreand the value it has provided for me and my family so far. Note also - that Vivint is a premium home security. I've had Vivint service now for about 5 years. I pay about $40 for the monthly service and about $55 with our second home (service and financed device together) that is all inclusive of their 24/7 monitoring and free customer support including tech. This does not however, include their devices. That is separate. You can either buy them out right, or Vivint will finance for you at zero interest with qualifying credit. Their devices are not cheap and as I noted they are a premium home security, but they are reliable. I love their smart hub. It's easy to operate, fully touch screen and very little learning curve. Even my Mom and Dad had no issues using it including their smart app on their phone and tablet. Just a heads up, Vivint does require a minimum of 5 year contract. After that, you will be on a month-to-month. For some, this might be a deal breaker. However, if there's one thing I can honestly say about Vivint, they really do have excellent customer service support. It's like having a white glove service. Whenever I have a problem, I just call their customer service or tech support, and I get someone right away with very little wait. They are very responsive. Just this week, I had a tech come out and serviced my outdoor camera. There's one downside, they recently changed (as of April 2023) their home tech visit policy which used to be complimentary as long as it is Vivint owned devices. Now it's either pay a $99 per visit, or pay an extra $10 a month insurance fee which will include free, unlimited tech visits. So now you're going to pay somewhere around $50 a month or more or about $600+ a year. That comes out to about $1.65 a day or less than a cup of small coffee at Starbucks. I understand with so many options of DIY and lower monthly monitoring fees and some comes free, why did I go with Vivint? It's hard to put a price on peace of mind, but for me and my family, I chose Vivint for the hassle free knowing they have our backs 24/7. I also didn't want to deal with having to install devices on my own and prefer the knowledge of their expert technicians. At the end of the day, Vivint is not perfect but they do come close to it from my years of service with them. Best of all, I get a discount from my homeowner insurance by having their service. I hope this helps you. Cheers!

Well, what can I say, this company, sales staff, installation, customer service, and equipment all…read moresuck. The salesman, Mihir, lied extensively to make a sale. The installation is not professional at all. The customer service will basically accuse you of lying about the information discussed. When a manager attempted to call me about my request to cancel under the misleading terms and conditions, it was all smoke and mirrors. More lies. The value for the equipment and support is just not worth it. The company lost a large lawsuit and more than likely end up in court again. They're already on the FTC and SEC's watchlist. All around shady company with less than desirable equipment and reputation. Would never recommend this company for home security.

If I could give this company a NEGATIVE ten, I would. They have automatically renewed out contract…read moreTwice because I forgot that I had to give written notice sixty days before expiration. This is plain extortion. They do not send reminders, they do not give you a chance to cancel they only say, "It's in the contract that you signed. Do you want me to send you a copy?" We are living on social security only and I have recently had to go back to work at age 73, but none of this mattered to them. So now I have to pay this bill for another 18 months. It's over $1200.00. Hate is an ugly word, but I certainly hate the ethics that they lack as a company. Do not do business with these frauds.

Deceptive sales practices starting you out of very low monthly rate and then jacking it up as the…read moretime went by I would admit I didn't look at the fine contract the fine print in the contract but there was no way of getting out of it would not recommend their customer service either had issues that took weeks to resolve

Christian is a Total Pro!! Fast, smart and fair priced…read more Don't hesitate to contact him. Expect excellent communication and top quality work.

Needed an 85" TV mounted above a fireplace. They did great work! Looks amazing and would definitely…read moreuse their services again!

Hi Britton, Thank…read moreyou for replying to my review. I wouldn't wish my experience on anyone. There are a few discrepancies in your response for some of the appointment dates that I'd like to address. Regarding the amount of times you called and left me messages beginning on 3/2/15 and ending on 3/26/15 when I called you back, my alarm company said they were playing phone tag with you which is why it took over a month to get my first installation scheduled. Unless my voicemail system for my mobile phone was on the fritz for over a month, I don't recall missing seven messages from you. Perhaps you were calling my alarm company and not me? For the first appointment scheduled on 4/8/15, you stated the technician missed the 2:30-4:30 pm window and arrived at my house at 6:10 pm and left at 6:35 pm because I wasn't home. This is not true. I was home when he arrived. Because he was so late, the only thing he could do was test the existing door and window sensors. For the appointment that occurred on 4/16/15, the technician arrived about an hour after the 1:30-3:30 pm window. He wasn't on time. As a result, he could only install the new control panel and keypad. The cameras were put on hold. This appointment caused a residual problem because when I left for vacation the next day, the alarm would trigger when I walked by the motion sensor. My alarm company had to manually override it because I was headed to the airport and couldn't wait for someone to come to my home. It turns out the technician programmed the motion sensor incorrectly. For the appointment on 4/25/15, this was a Saturday. My alarm company made a notation on my account that the wireless cameras were Honeywell, but your company already knew this since the technician from the last appointment stated he's dealt with Honeywell in the past. What's upsetting about this appointment is that Honeywell doesn't provide any weekend hardware/software support. That is not the fault of my alarm company and them being closed for service on the weekend had no bearing on a disappointing Saturday. I would think this is something your company would have been aware of before scheduling an appointment on a Saturday. For the appointment on 5/12/15, the technician was able to get the final camera working. The problem is that it took over 12 hours. The technician arrived at 10:30 am and left after 10 pm. Please reread my comments for the 5/12 appointment. He left at 3:30 pm for lunch and to pickup a network cable and didn't return to my house until 7:20 pm. Can you please explain why it took nearly 4 hours for lunch and a network cable. Lastly, I assume your technicians are trained before being put out into the field. Can you please explain why I had to provide the troubleshooting ideas and the resolution to use a network cable to connect the camera directly to the router. If I had not done so, I would've been waiting for another camera and wireless range extender which would have resulted in another appointment. It's not good when a customer provides the troubleshooting ideas and resolution to a problem the technician should have known about.

I had talked to the scheduling department and was told that someone was coming within a week. After…read morethat time has elapsed, I called to see what was going on just to find out that my order was there but wasn't actually scheduled. After that was taken care of I finally received a date, the technician came out and couldn't get the thermostat connected to the WiFi. He said that it was the "internet password" even though other devices inside of the store, laptops, and customers cell phones had no problem connecting with the same exact password. I had called to request another technician at another date and they asked to speak to the one present. He had the audacity to say that I needed to call the internet provider to see if my password was correct after all the devices were being connected, even his cell phone was connected with the same exact password. He disconnected the thermostats and said that he had to come back out and that the center was going to talk to technical support and give me a call in 30 minutes. After about 45 minutes passed, I called back and was told that they had no intention of sending him or anyone else back out because since the technical didn't know how to connect the devices I'm considered ineligible. So since they were part of the package, I'm looking into another provider.

We moved into a home that had a security system from the previous owner. Mountain West came out a…read morecouple of times to my home and got everything working perfectly, and also helped fix an annoying beep that I couldn't figure out how to stop. They had excellent customer service on the phone and in-person.

SHADY, SHADY business! STAY AWAY FROM THIS COMPANY!…read morethey automatically extended my contract and refuse to terminate my contract and service.. if I could I would give a negative 10 stars for a review.

Caveat Emptor!!! I don't remember much about my initial…read moresale or contract with this company, because my service with them was from 2007!! Whatever the case I stopped making payment to them because I had financial difficulties.. I never received a bill or letter that I owed them money, or that I was in breach of contract in any way. 8 years later (2015) I get a letter from a collection company that they are collecting a debt for this company for over $3,000!! When I contacted vision security the lady told me that the $3,000 was a cancellation fee!! WHAT!!!! I also read online that they had been sued for there shady business practices!! They need to be shut down!! There are also several complaints on them with the better business bureau.. Only one star cuz I'm forced too!

DO NOT HIRE THIS COMPANY. I called and they reassured me they could get me a new key for my car…read more They told me they could be at my location and give me a key within an hour and a half. They arrived 2 hours later and then it was a total of 5 hours from the time they arrived to the time they "finished" to tell me there was nothing they could do. They took advantage of me. I was stranded with my babies and they knew I was desperate to get it done. The guy that came out was really nice, but I'm just frustrated after all of the wait and stress they couldn't do anything after they reassured me they could AND charged me like 120 for absolutely nothing. I don't like leaving bad reviews but I really do feel taken advantage of and I don't want that to happen to anyone else.

I had ARCO come and fix my storm door. They were wonderful! Only took 15 minutes. Awesome service!read more

Top tier service all around, installs completed very professionally and for a good price…read more Everything works great.

From the owner: Low Voltage Electrical Contractors provides residential and commercial alarm systems, CCTV, key fob…read moreaccess, data cabling, burglar alarm systems, smart home systems, and fire alarm systems to Salt Lake, Utah, and Summit counties, UT.

Excellent and professional. I needed a specific alarm and they found it and installed it in less…read morethan 2 hours. I'm in the industry as well and loved their response time and quality.

I did extensive research on local security installation companies and had three people come out to…read morebid. Kyle's competency was so far and above the others. I am absolutely delighted with my experience. He gave several options/quotes. He is super knowledgeable, but the best part is he is communicative and does what he says he will do! Great follow through. The software interface he recommended is user friendly. I am thrilled with our system. I highly recommend Security &Smarthome Pros.