I booked the Couples Romance Package for my boyfriend's birthday and kept it a surprise for him. It was a Thursday morning and we were probably the second set of customers, so things were very clean and tidy, especially the change rooms. But first, let me tell you about our journey getting there. The hotel saves a few free parking spots for spa visitors, but when I called to confirm the morning of, they told me that they were all taken, which was a bummer. I had to pay over $30 dollars at a nearby parking garage instead. But I don't want to count that as part of the spa experience. I just wanted to warn those who plan to drive that free parking at the hotel is uncertain. When we arrived at the hotel, we waited for 5 minutes at the elevators but it never came (we were running close to time too, so it didn't help at all). We took the stairs to the 4th floor where the spa was located. After filling out a health form and changing into our robes, we ended up 10 minutes late to start. However, the receptionist was super nice and allowed us extra time and didn't want us walking away not getting our money's worth, so that was honestly amazing of her. Our day started to turn around from there on. We entered the spa lounge and it honestly took my breath away. If you've seen photos on Google, it is way more beautiful in person I promise you. We passed by the jacuzzi and tea area and went up the stairs to the last room in the hallway. She opened the door and it was a very dim room lit with candles and as soon as we stepped in, we saw the most beautiful set-up ever, oh my!!! There was a hot tub filled with bubbles, two champagne glasses, and a yogurt glass with fruits in it! It was like a movie, I never thought we would be getting something this good! The room had other furniture as well, two massage tables, and a washroom. The lights and music were adjustable, but we kept everything the same. They gave us 30 minutes of alone time and then 60 minutes of pure heavenly massage - and let me tell you, time goes nice and slow. We were fully nude under two sheets on adjacent massage tables, but I'm sure you can be undressed to your comfort level. We had two relaxation therapists, which is cheaper than actual registered massage therapists (RMTs), and they massaged every part of the body, excluding the torso, private areas, and face. They do massage your butt, but not to worry, it felt professional and was probably my favourite part. You can tell your masseuse to change the pressure whenever you want. The relaxation therapists had an interesting approach. Their massages were more swirly, flow-y, and directional, rather than the typical massages. It was pretty nice, but if you're looking for a more intense massage that will leave you feeling like putty at the end of the session, I would suggest booking RMTs. The two masseuses we got were female and super nice. They had accents, maybe East European, if anyone was interested in booking them specifically. After our session, we quickly got dressed and left the room since they need to reset the room for the next appointment. We were then offered tea in the lounge. We were advised that if we wanted to go in the jacuzzi (located in the lounge as well), we would have to wash off the massage oils in the change rooms first. Note: typically people start in the lounge and then go to their appointment, but because we were late, we had to do it the other way around and waste the nice oils. The shower in the change room was clean and equipped with shampoo, conditioner, and shower gel, however, I heard from my boyfriend that his shower didn't have any shower gel. The change rooms also had lotion and spray-on deodorant. We went back into the lounge and stepped into the hot jacuzzi. The masseuse turned on the jets and it felt like a second massage. We ended our visit to Spa Zen after 10 minutes in the jacuzzi. It was truly an incredible experience. Customer service was great and the ambiance was perfect. Will return next year for sure. read more