Cross Keys location: Terrible. The main woman was extremely rude to me. This was a drop off party but my 4 yo was v upset when I went to leave. A couple moms were staying with their young girls. Some examples:
1. When I was sitting with my daughter as she was waiting for her nails to dry:
"Mom, what are you doing?!"
"Um, sitting with her"
"Well this is her time! Please just take pictures!"
2. After helping a girl with a spa robe: "please (overwhelmed hs age employee), get the girls robes! I don't want the parents doing anything!!"
3. While my daughter was making slime: "oh mom, don't you want to participate in this part?!"
"Well, I don't want to get yelled at"
"Oh you haven't been yelled at yet!"
4. When bday girl's mom and I expressed concern that 12:45 for lunch might be a little late: "No, they'll be fine, we have a lot to do."
5. After taking pizza from a child screaming "I DONT WANT PIZZA" and offering it to my daughter
instead:
"Oh please don't!! I don't want you helping at all!"
"Well, yes, you've made that quite clear."
INTENSE. MILITANT. UNFUN. RUDE.
Concept is very cute but the main woman ruins it and the girls were honestly scared of her. And god forbid a parent lends a hand! Staff is very nice but inadequate for that many small children. They never spoke but now I think I know why. Book at your own risk. read more