I called Cable One to cancel my service, effective 8/20/19, because I was moving. The CSR told me that they would have to research my new location to see if they serviced that area and that they would call me. I never received a call so today, 9/3/19 I took the receiver back. They are going to bill me for the two weeks I didn't use it because I had not turned in the box. This was not mentioned in my cancellation call! The CSR at their office was unapologetic and insisted I would be billed. I asked her, "so, if I had waited 3 months for you to call me and I never received a call, then you would have billed me for those 3 months? ". She said "yes". Telling you folks reading this, find another service!! read more

I can't wait until competition comes to Sherman because who the hell do you talk to when you are paying for a service after the store closes? If I have issues with any sort of billing or service I'm completely screwed until it opens. I'm aware that this company is not as large and probably can't afford to hire 24.7 call people. But this is a 24.7 service and my work and personal life are VERY dependent on these things unfortunately. read more

Sparklight is the worst. I have been a customer for three years. Always paid my bill on time. I moved to another city, so I called to have my service turned off. A person from Sparklight came by when I wasn't home (but someone else was there for me) and picked up my equipment. Sparklight claims they never got it. Even when I gave them his name and description and date it was picked up. So they have charged me for an extra month PLUS equipment that was "not returned" I have called several times talking to different people to get it resolved and they say there's nothing they can do since whoever picked it up didn't do their job. I finally paid it because I have good credit and don't want Sparklight to ruin it. So much for being a good customer. Never again. read more

Worse service ever! I cancelled our service Sept 20,2021. I am still being billed every month. Impossible to talk to anyone. No one answers local office, no response online. I am fed up. I need my service cancelled. You are not getting another penny. Patricia Greathouse read more

Jake B came to help us out today! Wonderful customer service and it was fixed in a timely manner!

Eric did an amazing job!! I was in quarantine and could only talk to him through the glass door! Eric not only polite but went above and beyond! I'm thankful for everything that he did for me today! read more

We have purchase a new build and the company won't allow their employees in the house to install anything. Doesn't matter if you have no cable run to the inside of the house. They make you hire a 3rd party vendor to run the cable in your house then charge you to install and turn it on regardless. I explained we can remain in our car and remain distant and let them do their job. It's no different than going to the grocery store or the gas station. This is our first experience with the company and it was very displeasing. Poor poor customer service. Definitely would never recommend this to anyone if you can go with someone else definitely do so! Horrible experience read more

Erik Hartless arrived earlier than I expected and was so polite. He went above and beyond, and now my internet is faster than ever. If you are looking for great internet, reasonable price, and fantastic customer service, call Sparklight. Thank you so much again, Erik H. I appreciate you getting us all fixed up. read more

Update: Internet continues to drop multiple times per week for 1-4 hours at a time. Every time it does I record the date, time of event and duration of the event and submit via email to FCC complaints division and the Attorney General of Texas. The later simply per directive/request from an FCC investigator I was able to speak with over the phone. To be honest, I'm not sure anybody even works at the AG office. read more

We have a business and they sent a lazy installer out to our business to hook up our service, he made up a lie then said we need a letter because he didn't want to install the coloscocabel, and said we had to do that our selves, how are we going to do that and hook it up to their damn system ! They are lazy and want to over charge people as well people try Direct Tv people that actually like to do their job! read more

Do not ever use Cable One. They have overcharged me SO many times, and don't bother calling customer service because they are zero help. They screw you over and don't care, horrible customer service. I have never written a review but after all of the money they have stolen from me I had to. Even after cancelling and confirming I had paid my final payment and would not ever be charged again, they sent another bill in the mail a month later! I called to explain that they told me I already paid my final bill and they told me I would not be charged again, and they said too bad! Do not give your money to them. read more

Absolutely terrible, internet service sucks, at first I had 100mbps service and I was only getting like 10mbps when downloading, so I upgrades to the $70 a month one which is 200 mbps and it it's no better just more expensive. If anyone has any better internet service to get in Denison Texas please let me know cuz these guys are terrible. Stolen money. read more

TERRIBLE! We moved here a year ago and prior to that I thought Comcast was bad. We only have internet and it is extremely slow! Plus there are frequent outages and blips in service. From what I gather from our neighbors is that everyone has this problem with them. If you are going to only provide third rate service then you can't charge first rate prices! read more

This is literally the WORST internet provider EVER! I switched from satellite internet to Cable One and I pay $113 a month for 8 mb of Internet and barely get .5 mb consistently. Cable One only comes to my area on Wednesdays and they take over a week to go out to my home. When they come out they say my home is fine but the area is experiencing low speeds. This has gone on consistently for almost 2 months! When I call for help, they say the area is fine and it must be a problem with my modem and again we go through the cycle of waiting over a week for them to come out, they check my system, find that it is fine, and tell me crap again that the area is experiencing a problem and they'll look at it that day. But it NEVER gets fixed. THIS COMPANY SHOULD BE SUED!!!! IT STEALS MONEY AND PROMISES SERVICE THEY CONSISTANTLY CAN NOT PROVIDE. read more

I signed up to have 6 tvs conected to cable. I was told that would be fine. When the tech got here he told me that to hook up more than 4 tvs I would have to have another cable run to my house and set up another account with seperate billing. I clearly feel that I was lied to. Phone calls since the hookup have been NOSERVICE. I was told by a phone tech that he knew how to fix my tv modem hookup but he would not because I own my own router. When I signed up for the service I was told which router/ modem to buy. Nothing was said about NOSERVICE. Lied again. read more

Im writing this review a couple months late but I had a cable guy by the name of Shaun Wester who came to install my internet and quite obviously fell asleep during the time he was parked outside my house. My mom is elderly and was trying to recieve a simple service and this guy fell asleep on the job. What took him 15 minutes to do after I tapped on his window and woke him up ended up costing us an hour of our time. I have been given the run around on customerservice calls and at this point am through. Shaun has ruined sparklight for us and made me late to taking my mom to the doctor fo an appointment. He had a nasty attitude with her also. I suggest if they want to get any better they let this one go. And every other one who is that lazy. They get paid to sit at houses and sleep. Ridiculous read more

Just moved back to Denison from Houston. was dreading coming back to the cable situation, but HARLEY at Cable one did a great job. He also stops by and check and update us on the progress overall. read more

I just got the Elite package witch they said I would have unlimited internet, phone and all the channels on the tv. I have no unlimited internet and the television channels are like the basic package with very few channels. It is not worth the money to get the Elite package at all read more

Worst company ever. Internet has been down over a week. Spent two days waiting for two different techs to never show up. Very expensive for slow internet when it is working which is rare read more

Cable One is incredibly high for what you get. I keep losing channels but my bill keeps going up and up. I'm getting Direct TV!

Internet keeps disconnecting. their system is not set up to handle apartments. when my neighbor is watching Netflix my Internet slows to a crawl. that sucks consisting they forced me to upgrade to a higher data plan because they said i used 440 gb of data. i was barely home. avoid this company at all costs read more

Just wanted to say thank you for Mr. James Cummings for not only being efficient, but going above and beyond in fixing the exterior cables and restoring my service! He was highly professional and courteous! read more

Cable one has the WORST customer service! I've had to call them 3 days in a row cause our internet has been in and out and all I can get from them is they are doing "scheduled maintenance." Which has been their answer for the past two months. Refused to even send a technician out to come and look at my stuff. Did absolutely nothing to help resolve my issues. read more

worst customer service ever. had a scheduled install that a technician would "allegedly" call before showing up, technician did not call and then canceled the install. do not use or patronize this cable provider. read more

I have already given up on this. I got the self service kit, and was not able to get it working. No one at Cable One seems to know what they are doing. I brought it back for a refund of my $105, and I was told that they can not credit it back to my credit card. It will takes weeks to get a refund in the mail. I filed a complaint with the FCC. This is a rip off! read more

I've been a customer for over 15 years, and as far as an ISP, it's your only choice in this area. Their service is 3 stars and their product is 0 stars. read more

Spoke to 3 different people. All of them said different things. One guy hung up and said he'd call back after setting up to see if they could service our area. Never got a call back. Another lady said I needed to wait 5-7 business days to see if my area could be serviced (never got a call). And another girl was neither friendly or helpful. I tried 3 times. Won't be calling again to attempt to set anything up. The worst customer service by far. read more

Ive been having issues with my phone service, but an employee by the name of Brandy, was a great help!

We've been a customer for over 30 years, dating back to prior company names. We have Sparklight cable TV, internet, and landline phone service and pay over $250 per month. I wish I could say that we have no problems with the service, but I have to be honest. The cable TV goes in and out when it rains. The landline phone service has been less than desirable and drops many calls. The internet service goes in and out periodically even though we supposedly have the upgrade package. I almost switched to a satellite competitor a couple of years ago, but didn't at the last minute because I just hated to change. We have had technicians out several times and called the 800 number several times in the past. Sometimes the problem is temporarily taken care of-sometimes not. On a brighter note, I do want to give an attaboy to Technician Robby Meek who works the Bonham area. I have needed a new TV remote for quite a while since the old one is worn out. After two or three trips to the Sparklight office in Sherman to only find them closed each time, I saw a Sparklight service truck in our area the day before Thanksgiving and Robby was more than happy to furnish me with a new remote and was very courteous. Thanks, Robbie! read more

We were less than thrilled with our installation and the unprofessional appearance and demeanor of the contractors who installed it. However, we voiced our concerns via email and in less than 24 hours we received a call, an email and a visit was scheduled to ensure our service was properly set up and cables were buried to our satisfaction. Thus far, our internet service has been satisfactory. We were very impressed with the customer service aspect of addressing our problem. We look forward to working with cable one for our internet service. read more

My parents have been paying for this service for a about a decade, we have upgraded or plan to the gamer and streamer package hich advertises speeds up to 600 or so but we only get about 10mbps and recently out internet has been cut for a week and once called they didnt believe us until another customer complained about the same situation with the internet being out in the same area its almost been a week and this issue still hasnt been resolved. read more

Once again, Cable One has failed at providing a usable product and gets away with it because they are the only game in town. I purchased a new Sony tv and guess what??? Can't stream Netflix because the modem Cable One provides, per the Geek Squad, is 6-7 years old which is SOP for Cable One. I pay for 100 mbps but it goes down to 25 in the house as tested by Geek Squad. Thanks, Cable One, you are one of the biggest rip off artists I have ever dealt with. read more

Terrible provider. Requires you to return your cable/internet equipment to initiate a disconnect/termination of service request, then charges you until the start of your next billing cycle. Customer service is manifestly unhelpful and attempts to charge you for the privilege of speaking with them. Avoid. read more

Internet service is unreliable. Daily outages. Outages and slow speed during "peak" internet times. If college is on break, don't assume you will have service at all. Service is better during hours while students are in school. When school lets out, you can expect slow speeds and outages. Service you would expect out of a cut-rate, backwoods, private owner and single operator business, eg. "Bob's Bakwuds Ennerweb and Fishin Gide Servise." TV service is more reliable but over priced. Phone service...since it is over the internet and based on the very poor internet service, I would not recommend it to anyone! read more

Cable One internet is terrible in the Sherman/Denison TX area. It's constantly out of service. Not happy.

Terrible service. Internet goes out all the time. We are now getting notices that we have gone over our allotted data, however NOTHING has changed with our usage AND our internet is down at least 3 times a month AND no one is home during the day to use it! Please explain to me how we are now going over?? RIPOFF if you ask me. Canceling ASAP! read more

Cable One has been the WORST provider of services that I have ever dealt with. We are sent a bill for cable plus internet services every month yet when we call for support they say we are not in the system ! I only wish I had kept a record of how many phone calls have been made for no internet service and cable outages. The people are rude and condescending. We have called technical support to report problems and have been told no other persons have reported difficulties when two other neighbors had already called ! So frustrating. I would not advise anyone to obtain any services from this company. read more

I would give no stars if that was possible. I have been uphappy with the service since the beginning. Nothing but problems. From not having service to being overcharged. I started out with grayson cable and a low great plan. When it switched over the price went up and has continued to go up. I need internet for school online. I'm told that I am going over my usage but I have not changed what I am doing. If anything, things have been used less or the same. My kids were home all day during the summer and watching TV, they go back to school and now no one is using internet until after 4 and its mostly just me for couple hrs. So it shouldn't be changing that much. My bill went up to $55 then to $65 with a warning and I knew that and was ok. Then no more warning and now I receive a bill for $108 and saying if will be $88 a month from now on because I went over. When I look at the usage online it doesn't make since. It show low usage in Apr, high in May, lower in Jun, lower in july, up in Aug, lower in Sept, then really low for oct which doesn't make sense since we are still in Oct unless saying I've already gone over for Sept. Why is there no unlimited plan? I mean if you are going to pay $88 a month then it should be unlimited!! I would never recommend cable one to anyone and hope to find another company to go with. I wish there was Charter here. I loved Charter. read more

im about to do away with them.ive been with cable one for years and i dont know why.my internet service keeps going up and its ridiculous i have direct tv and have for 3 years.cable one is forcing me to go with att uverse since they are with direct tv. read more

I just wanted to say that I am very unhappy with my Cable One. ANY time I call in because of problems with my service or if I have questions, the person on the line is rude. Today was really it for me! I am enrolled in auto-pay, which is drafted to come out on a certain day of the month, which coincides with my pay period. We moved recently, and I understand that some things would change, but NO ONE notified me that my bill would be drafted out on the 1st! It has completely thrown off my budget an I wont be able to even afford groceries. When I called to see why my account had been changed without my authorization, I got to speak with Sheila, who was incredibly rude! What was her advice? To take me off auto pay so that I could pay whenever I wanted but I would be charged late fees after the 10th. She did not try to help me in ANY way. So, thanks to your service, I have no money to feed my family for another 2 weeks and when I moved, apparently my 2 year contract was renewed. There's NO WAY I can come up with the money to break out of my contract. We were also told that even though the cable was on, they still needed to have a service rep come out. When he got here, he was very unprofessional, very rude, talked down to me. He wanted to know why he "just had to come out," when everything was hooked up and that "it was a good thing we answered the door because he would have disconnected us." Just know, that if I could, I would permanently cancel my services. read more