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    Updated 3 weeks ago

    Services - Sparklight

    Internet service providers

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    7 months ago

    Business owner information

    Photo of Sparklight C.

    Sparklight C.

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    3 months ago

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    Sparklight C.

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    Photo of Keith G.
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    10 months ago

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    Sparklight C.

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    Photo of Skylar S.
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    11 months ago

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    Sparklight C.

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    8 months ago

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    Sparklight C.

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    2 years ago

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    Sparklight C.

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    8 months ago

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    Sparklight C.

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    11 months ago

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    Sparklight C.

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    6 months ago

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    Sparklight C.

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    7 months ago

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    Sparklight C.

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    11 months ago

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    Sparklight C.

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    10 months ago

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    Sparklight C.

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    10 months ago

    Biggest scam company in grayson county. My internet went from $55 a month to $85. With no notice, call or email.

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    Sparklight C.

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    Photo of Lynn B.
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    2 years ago

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    Sparklight C.

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    1 year ago

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    Sparklight C.

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    1 year ago

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    Sparklight C.

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    2 years ago

    Service went down due to copper thieves, the company got everything back up and running so fast!

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    Sparklight C.

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    3 years ago

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    Sparklight C.

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    2 years ago

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    Sparklight C.

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    3 years ago

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    Sparklight C.

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    3 years ago

    They are very good to work with you, and I have no troubles whatsoever with my service. I would recommend them to anybody.

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    Sparklight C.

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    4 years ago

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    Sparklight C.

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    3 years ago

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    Sparklight C.

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    2 years ago

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    Sparklight C.

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    3 years ago

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    Sparklight C.

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    5 years ago

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    5 years ago

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    Sparklight C.

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    8 years ago

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    Sparklight C.

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    3 years ago

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    Sparklight C.

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    8 years ago

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    Sparklight C.

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    5 years ago

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    Sparklight C.

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    4 years ago

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    Sparklight C.

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    Photo of Chris K.
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    4 years ago

    Keep getting, "Please Stand By" message and audio is frequently out of sync with video. Really annoying, crappy cable.

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    Sparklight C.

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    4 years ago

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    Sparklight C.

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    6 years ago

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    Sparklight C.

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    7 years ago

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    Sparklight C.

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    7 years ago

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    Sparklight C.

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    4 years ago

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    Sparklight C.

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    7 years ago

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    5 years ago

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    Page 1 of 2

    Ask the Community - Sparklight

    Review Highlights - Sparklight

    Let me tell you, if you need help with your Internet, and they are sending out a technician,ask for Erik Hartless!

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Nextlink Internet

    Nextlink Internet

    (176 reviews)

    Once we exhausted all of the troubleshooting steps with the online and phone techs, we had Keoni…read moreout for on-site service. He was in and out in less than an hour. He was very professional and knowledgeable. Keoni is a credit to Nextlink and their service department. Keep up the good work!

    Date of Incident: October 24 - 27, 2025 Location:…read moreWeatherford, TX (Hudson Oaks Office) If I could give Netlink a negative rating, I absolutely would. On Friday, October 24th, 2025, storms rolled through Weatherford, and my parents' internet service went out. My parents are retired, and everything they do depends on their internet connection. We called Netlink immediately. Their phone system said "call volume is higher than normal" and offered a callback option. We selected it -- no one ever called back. We tried again on Saturday. Still no callback. By Monday, I finally reached someone in "IT support." The representative, who introduced himself as Jet, had a very strong Indian accent. I asked where he was located -- he admitted he was outside the U.S. and was not allowed to say where. After researching, I found out that Netlink contracts all their customer service and IT support out to India (Bhopal, Madhya Pradesh) because it's cheaper for them than hiring qualified support here in the United States. In other words, Netlink cares more about saving a dollar than serving their customers. I spent over an hour (1 hr 4 min) on the phone with Jet, and he still couldn't fix my parents' issue. He couldn't even schedule a technician. I eventually called the main 800 number and pressed the "Sales" option just to reach someone local. When I finally reached a rep in Hudson Oaks, I asked for a supervisor in the U.S. -- and was transferred right back to another person in India! I even called 682-257-4414 and spoke to a dispatcher who told me the earliest technician visit was Wednesday afternoon -- nearly five days after the service went down. That's completely unacceptable. I used to be a Netlink customer myself, but I switched to Starlink, and I'm so glad I did. Starlink has been reliable, fast, and their support actually cares about their customers. When storms roll through, Starlink keeps working -- Netlink doesn't. Netlink is the perfect example of a company that has lost touch with its community. They outsource American jobs overseas, provide terrible customer service, and fail to deliver reliable internet when it matters most. Save yourself the headache. Don't get Netlink -- go with Starlink instead. It's well worth the investment. To make matters worse, Netlink is an American company on paper -- headquartered in Madison Heights, Michigan -- but nearly all of their customer service and IT support is outsourced to India, specifically Bhopal, Madhya Pradesh. The U.S. office handles sales and contracts, while the actual tech support and customer service you deal with are based overseas. They do this because it's far cheaper to pay employees in India ($8,000-$15,000 a year) than to pay qualified Americans ($50,000-$65,000 a year). In the end, Netlink chooses to save money instead of investing in reliable U.S.-based service and customer satisfaction. That's why their support is so slow, frustrating, and disconnected from their customers. In comparison, Starlink has been the complete opposite experience. Their service is reliable, consistent, and built for real people, not call-center scripts. When storms roll through, Starlink keeps working -- unlike Netlink, which seems to go down every time the weather changes. Starlink's customer support is responsive, professional, and most importantly, based in the United States, where representatives actually understand your needs and care about resolving problems quickly. It might cost a little more up front, but it's worth every penny for the reliability, speed, and peace of mind. Starlink proves that when a company invests in its customers and its country, everyone wins.

    Astound | Lewisville

    Astound | Lewisville

    (100 reviews)

    Responses by this company are borderline ridiculous. If you try to call, there is always a wait…read moretime of well over two hours. If you try to use the "chat" option, you receive vague information and are told that questions cannot be answered. When you request a supervisor, you are told you have to call to speak with someone. When you question anything during the chat, you are told that the "person" on the other end of the chat is unable to help you and will terminate the chat. If you leave a yelp review, you receive a nice note from "Jackie" with a request to send a PM with your specific concerns. Too bad Jackie doesn't exist and there is no information on how to PM anyone for actual assistance. $500+ a month for services is beyond ridiculous and you only get bots to "assist" in answering questions regarding the $500 bill and why $280 of it is all fees. Edited to add: received my notice from "Jackie" and I can send a note via Facebook or X since there is no PM option. I have neither, by the way. Also, thanks "Jackie" for reminding me that Astound suspends additional comments - forgot about that part.

    I would have to say this is one on the worst customer service I have ever had. I came in there…read morebecause I called corporate to ask where I could pick up a gaming router they have brought twice to me now broken I have been paying for a year just to have normal Wi-Fi. The older man and supervisor at the front desk were hostile and try to push us out of there , couldn't ask a single question without getting a I don't know why they would tell you that I can't help you while the supervisor giggle with no help All we can do is send a tech Thursday .I could personally never hold my company's values that low definitely was My first time visiting the office and was not a welcoming Experience.

    Sparklight - isps - Updated May 2026

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