I actually cancelled my service after my service going out from 9/30/25 - 10/06/25 from 1/1:30pm…read moreuntil 6/7pm EVERYDAY. I work from home and need the internet to do my job. I reached out to Sparklight everyday the internet went out and would get reps who hung up on me, didn't care and gave me ridiculous reasons as to why the internet was out. I had a rep actually tell me the SUN was the reason the internet was going out. WHAT? After that ridiculous reasoning I just cancelled the service and went to a new provider.

We have been paying for internet for over 3 weeks with no service. We had it scheduled for a tech…read moreto come out on Monday, he drives into the apartment complex, parks, writes a note in the system saying he came to our door, knocked, and no one answered. Literally on the phone with them and they cant get that same person to step outside of their vehicle. Poor customer service and their technicians are so lazy they won't get out of their truck. Do not use this company. They will give you n nothing but head aches.

If I could give less than 1 Star I would. 5 years ago when we moved to Lake Texoma there was great…read moreservice & good value. Now it's the worst I've EVER had. I have home office & if I don't have internet I don't get paid. Every 3-4 months I go at least 2-3 days down & have even gone 10 days without ANY Internet service at all!! What's worse is they have the fastest speed so I'm stuck. And their customer service forgets to turn in work orders. I've called as many as 4 times in 1 day!!! If you have ANY options though, choose someone else. They're terrible! Also because of the amount I use it they NEVER give me credit for downtime!

Bubble gum and duct tape! They must have run out of one or both. And the owner's credit cards are…read moreto the max so he can't buy more. Ridiculously long down times.

Hairport in Sherman-Texas had the pleasure of having Tim Robbins service and set up Wi-Fi in our…read moresalon today. Not only was Tim professional, he was excellent in explaining the set up and made us feel extremely comfortable when he left. Kudos to Cableone, a huge plus having Tim on you service team!

This service is seriously the absolute worst cable and internet I have ever had. The experience…read morefrom the first call to 2 months of having the service is absolutely garbage. They wanted a completely unnecessary deposit with good credit they send a lazy guy who didn't want to do the job from the start he was told by his boss to get it done he ran the lines on a brand new home like it was a junk run down mobile home he spent 4 hours making a complete mess in our house left every bit of his mess. The cable is trash we can't even get our remotes to work most of the time unless we are on top of the box. The box and remotes are so far delayed the internet can't be used on the other end of a 1500 sq ft home or on the porch it boots you off line constantly. I would hands down never recommend this service to anyone. This service is bad. I will absolutely be switching to about anything else

Worst internet ever, often doesn't work, slow, kicked off…read more Techs are lazy, odd and the one that services my area is a definite liar Brittany , a customer service rep is rude. This company has a weird process They got my name wrong, billing wrong and didn't care at the on- going issues it caused Techs always late if they show at all Will call to reschedule or try to not come out I hate this company - because of their poor service , I stay at work longer to finish projects I could do at home I can't watch a movie all the way without constantly restarting my router Don't even try to use 2 devices My apartment building, Village in Rowlett, only allows this provider, so I am stuck But this company is the reason I will move from a place I love. Many people here complain, recently we were asked to complete a survey about our satisfaction with this company I hope a change is in the works Wish I could give negative stars

---PROBLEM SOLVED--- Managment was helpful…read more.. would give them 0/5 if I can. This is the worst internet ISP you could get. DO NOT use them, I said again DO NOT use this ISP, you have been warned. 1. I am using the 25 Mbps plan which is the fastest and most expensive plan they are able to provide, and I constantly get between 18-23 Mbps which is fine if it is reliable. BUT it is not. I get disconnected at least once a day, mostly twice a day between 6PM - 12AM. 2. Ping issues, I play lots online games after work and during weekends and watch lots streams / Netflix etc, when I should have 50-60 ping from my gaming server, I get 80-90 at 70% of the time, 15% I get a normal ping, and the rest 15% I get 100+ ping. It is such an unacceptable performance and I cannot play the games at all with those high pings. 3. Customer services, I called many times to tell them about above issues but all I get is ignorance or they told me they will call me back in 24 hr which they never did. Secondly, when I opened acct with them, the sales rep told me if I use my own modem I could save $10 a month, when the tech came to install the services he told me the company NEVER EVER allow you to do that, so you can let me go now or you will have to pay the modem lease fee. When I call them about the ping issue or disconnections, they kept asking me to get protection plan or pay the tech to check their own equipment. I start to think this is pre-planned setup how they make money off on maintenance. After all, I am going to switch to CenturyLink next month which does not have a good reputation either, but at least every time when my internet is down I am able to search the Wi-Fi around me and they are from CenturyLink, so I am going to give a try even it is so costly because I have to pay the activation fee and truck roll again...but I am going to pay them because this is much I cannot stand with BlueSky/Ghost Fiber. Btw, I am an active duty soldier who is living in Killeen, TX (Ft Hood)...stay away from this company if you can....

Excellent wireless Internet service for the Texoma area. I am approximately 1 mile outside of…read moreGainesville. Getting very reliable Internet service. This company is family owned and operated. This includes maintenance of the tower, so it is very individualized and not corporate. I am disabled and rely very heavily on my Internet and I am very please with the service I've gotten from this company, including home maintenance. I recommend this Internet company to anybody who cannot access cable or fiber optic Internet. Speeds are much faster than satellite or phone service.