Not too many complaints about the service. It was slow at times, but what really annoys me is that I need to drop off my modem and now I have to wait till Monday at 8 AM. No option for a weekend drop off and I'm moving to Florida so now I'm stuck here over the modem. read more

Sparklite service is terrible. Outages all the time you cant work or enjoy when your constantly shut off. And they reimburse max $10.00 and their customer service workers are terrible. Please check other options before you use them. read more

So some moron came out here today from Sparklight to install another neighbor's internet has cut my service all day and I work for a living. No notice just cuts it and I lose all of my work said it wb 15 minutes been 4 hours. No competition or I w drop them in a heartbeat read more

Lost internet at 11:35 called and after over 30 minutes on hold had a customer service rep tell me there were no outages in my area. Set up for a tech to come out (first on Monday which I balked at since I work from home) then today between the time I was on the phone until 7pm. Then about 15 minutes later calls me back and says oh there IS an outage and we cancelled the tech. No idea when/if internet will be restored today. So will Sparklight compensate me for my lost time/wages since I can not work? read more

services continue to be horrible! 12,3,6,9,noon,3,6,9,ect. continiue to have the same loss of services or long buffering at these approximate times. continue to be unable to watch live or movies without severe buffering and interruptions. my spouse works several miles away and experiences the same interruptions daily. terrible service up here in the white mountains of Az. pricey and shoddy value. Sparklight is the Yugo of internet providers! one star for this minimally exceptional company! read more

If you have any other Internet provider I would go with them. Sparklight has constant buffering and to date they have not been able to send me a bill either via email or paper. Their customer service team is lacking in every sense of the word. Run don't walk to another provider. read more

Is zero a valid rating? WORST public service company I've ever dealt with. Wifi is down as often as it's up. They make up for it by INCREASING our monthly bill from $80 to $105, as we apparently went over our usage a few times. Will a real internet provider company PLEASE come into this area so we can get reliable wifi again?? read more

I have constant service interruptions on our tv's. TV will shut off by itself, will get messages saying there is an error, or will get circulating icon showing interrupted download. Called and to get an installer out; the only time window is 8-5, therefore you have to set aside the entire day. Had an appt. Friday, March 17, did not get an update on time frame until 11:30 am. Was told 12-1, then 1-2, then 2:15-3:15. No show. Called to arrange for Mon. March 20-again 8-5. Installer tagged door at 8 am as no one home, did not ring doorbell, did not hear this person. Called Sparklight, only to be told we had to reschedule. Now Wed. March 22 8-5. I told them that is 3 days had to be completely set aside. Could they please narrow the time frame. Answer: No. It doesn't work that way. TERRIBLE CUSTOMER SERVICE AND COMPLETELY OVERPRICED. DO NOT USE THIS COMPANY. Who does this? People have a life, you cannot continue to set aside entire days waiting for a service call. They don't care. Again terrible company, terrible service. Completely price gouging overpriced tech company!!!!!! read more

High speed connection but service drops occur once or twice a day without warning or apology that have caused me data loss and other issues. Service from CableOne (prior owner) was far more consistent. read more

Is it possible for an ISP to worse than Comcast? It might well be. I find the Cable One network is terrible for me, at least in Granville. My internet is frequently so bad in the evenings I consider it near unusable. In my experience the Cable One has absolutely horrible customer service. We've called tech support multiple times and they've come off as completely unsympathetic and insist there are upgrades happening or planned but can't say they're in my area or when. My average ping to www.google.com is 151ms right now, with 40% packet loss. I just used Speedtest.net to Tempe and got 357ms ping and 3.13Mbit down and .37 Mbit up. read more

Sparklight - Television Service Providers Near Me - Prescott, Arizona

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Can only agree with other comments. It's not "if" but "when" your internet goes down you'll never be able to speak with anyone. Going with Sparklight means you're on your own. read more

I was required to switch from cable to streaming from sparklight. It says on my account page that tv anywhere is available for phone, computer etc. After two 45 min calls to tech and online chat, I found that tv anywhere is not available for streaming customers (BTW I still pay the same as before). read more

Dear Cable One- Here's what I think about you! Continuously horrible service with internet that you cannot rely on at all. You claim to be the fastest, maybe so if you could get your stuff together and actually get it to work on a somewhat consistent basis. You sell more Internet than you can actually provide and knowingly do so. Frustrating is a kind word to use at this point. The speed you sell and the one I pay for is the biggest LIE of all! The most I've gotten so far that I've recorded is a 6.67 download and a 3.13 upload according to www.speedtest.net One star is one too many! Disgusted and I will be changing service now. I don't know how they you get away charging for a service you don't provide. As a HUGE PIECE OF GOLDEN ADVISE TO ANYONE READING THIS-Pick any other provider, they have to be better than this bad joke of a company! Love, Jenny read more

Sparklight - Test results from speed test for Cable One - Television Service Providers Near Me - Prescott, Arizona

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Centurylink was so bad I switched to Sparklight. I didn't realize I was going from horrible to complete worthless. After 10 days, my internet hardly works. It goes down 2-4 times a day, and often I just have download speeds below 5. They seriously don't care about customer service or their product. I've had 4 technicians to my house and they are clueless, then they leave with nothing fixed and I have to start over scheduling another service call. I asked to talk to a supervisor, but none will call. I wish they would leave town so someone else would come offer services. Do not use this company. read more

We switched to Sparklight streaming service in an attempt to save a few dollars. Every night we turn on the television at 5:00 pm to watch the evening news. Every night the television shuts off 2-3 times between 5:00 and 5:05 pm, just when we're we're listening to the top stories. Obviously we miss critical information. Between 5:05 and 9:30 pm, it goes off at least once or viewing is interrupted for a "software update". I've lost track of the number of software updates in just the last month. If Sparklight can't provide adequate streaming, it shouldn't be offered to unsuspecting customers. read more

I've lived a lot of places and had many ISP's and Cable One is, by far, the worst I've ever encountered for multiple reasons: 1) In spite of "April V." and her monotone niceties, the customer service is terrible. However, I feel their pain. To have to sit on the phone with angry customers all day, equipped with what has to be very little training about an aging, buggy network would be a devastating way to spend a M-F. The problems with Cable One have less to do with the Aprils and more to do with the Executives. So, April, I feel your pain even as you have to valiantly defend the rust bucket as it turds along the highway. 2) The ridiculous data caps are... ridiculous. Ridiculous and also surprising. Not one CO employee ever once mentioned the data cap and in fact, I only learned about it when I was told I went over it nine months into my CO experience. The data/speed bundles are too rigid and don't work well for most people. Most people I know that use CO, have larger families with Netflix habits that need decent internet speeds, but with larger data caps. CO cannot accommodate these types of families. If you need more data, they charge you for "blistering" speeds as well. 3) About those "blistering" speeds. I pay for 100Mb/s, however according to Cable One's own speed test on their website (which I assume is just Ookla in disguise), I routinely get 25Mb/s. This is normal. Don't let them tell you it's due to "peak hours" or some farce. You get about 25% of what you pay for with Cable One. April... don't even. 4) As I said above, I pay for 100Mb/s and got the surprise of a data cap of 300gb along with it. I've gone over that amount for three months now because it's 2017 and I BUY MY F***ING GROCERIES ONLINE NOW, LIKE AN ADULT. So now, I have to pay almost $100 for 150Mb/s (read: maybe 50Mb/s) that I don't need because of the rigidity and inanity of CO's plans. 5) Monopoly. You want "high-speed internet" in Prescott, AZ? It's Cable One or barely above dial-up (Century Link). Cable One has a monopoly on the internet in Prescott, AZ and it gives them no reason to fix their cobbled-together network. Here's a dream scenario for you... One day, a rich lawyer from a city somewhere decides to retire here in "Sun City North". He loves the countryside, but likes to be connected to the world he came from as well. He thinks that Cable One seems like a great fit for him, until month three of clueless customer service, low data caps and falsely advertised internet speeds. Not liking to waste his hard-earned money on an objectively poor product, he searches for another ISP, only to find crickets. In his rage, he forms a class action lawsuit against Cable One, because well, he's smart, and each and every one of us "one star reviewers" here on Yelp, receive tiny little checks in the mail from Cable One for the next 15 years. One can dream. read more

If there was a below zero rating Sparklight deserves it. This is the worst cable/internet company ever and the customer service is the worst I have ever encountered. From day 1 our internet (and cable) was out at least 5 times a day. We had technicians out several times and the service never improved. The tech actually went to our next door neighbor's house because he had called so many times, they just assumed it was him. We had to cancel. Then they stole $75 from us, because we cancelled our service before we had it for 90 days. We had to indur the crappy service for 3 months to get any credit. Again, worst customer service EVER!! read more

Cable One TV used to be a pretty good deal many years ago. Now... they are only interested in making the big bucks. The options to add channels are horrible as you have to add more than just a few and the prices are insane. Service is sketchy in many areas. Service calls can take forever. Not good in the 21st century. Cable One could have had a much wider customer base had it not been for their greed. IMO. read more

This is a follow up to the Sparklight review I posted last year. This is what has transpired since that review. I have constant issues with downtimes and outages that are all Sparklight generated. They just raised their internet rates without giving me prior notice, which is illegal and without giving me any opportunity to change services. I am considering filing an AG and FTC complaint. They did this after they discontinued supporting their email service which was part of the reason I signed up with them. So they killed their email, and then RAISED their internet rates! I have asked them to send a repair person to replace my cable box and they have refused telling me due to covid they won't do it. Well, there's no covid issues now and they still will not come and replace their old equipment. Stay away from them. read more

Cable One Sucks. The worst customer service I have ever dealt with. Day two of tech support, this guy is incredibly rude. Yesterday internet problems, the tech couldn't correct, and disabled cable. Today no cable or internet. We pay $200 per month for what! read more

The phone worked fine but they totally screwed our bill up 3 x. It was serious errors. I wrote a letter to Corp office T Laulis just to be ignored. I didn't want any money. I was looking for a sincere apology for the screwups. Nothing. As I said service was fine. Billing and Corporate office the Pitts. read more

Talked with tech on phone yesterday, he decided we needed a new router/modem. He made appt for Tuesday, and said we would get confirmation call Monday with appointment window. 7:45 PM Monday and still no call. Customer service is not their strong suit! read more

DO NOT get the app if you live in Prescott. The problem is that the Wi-Fi is not reliable. I've had the app for less than 24 hours and have had to call twice and the connection has been down at least four times. That means no tv. The Sparklight tv cable worked great but I was forced to change. read more

Sparklight are ripping people off and service is not that good. Got over charged 225 dollars and Sparklight did not care. They target people and that's got to stop read more

Took a month after the service installation date... Reason being they kept arguing about if they needed to run a new like to my house or if they can use the one from next door. They determined that it needed a new line. Left the cables hanging from the box on the side of the house for a whole month until I went in person to complain. They said sorry when should we schedule them to go out and fix it? Soonest we can get out there is 5 days.... Complained more got them to come out in 2.... Very unhappy with the installation and especially the office staff that just don't care. read more

Sparklight - Television Service Providers Near Me - Prescott, Arizona

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I just did an extensive test of my modem with the manufacturer and they determined that the Sparklight cable signals are BELOW standard. I called Sparklight and the technician hung up on me. I am now waiting to speak to another. Their service is substandard and expensive!!! They periodically slow down the internet during peak times. They just want your money and give sub-standard service. If there was an alternative I would change immediately. Having no competition is just wrong! I should be able to get away from these sub-standard companies. read more

Worst WiFi service ever! Terrible tech support and customer service! I have had 5 tech support service calls ( 3 by phone, 2 in home) and still no resolution! You can't speak to a local agent and they don't care if your service works as long as they get their monthly payment! Wow! read more

Nope. During the last service call (of three) we had, where the tech replaced Tivo with a DVR, we told him we didn't need the small Niagra box we'd had hooked up to a tv in another room. He offered to take it back for us, and now they're trying to bill us for it...saying we never returned it. After multiple conversations with Sparklight, and NO FOLLOWUP, we are researching other provider options. Too much time spent trying to get to the bottom of what the tech did with the box...and no responses from them. Can't anybody do their job properly here? Calling CenturyLink! read more

Update since then I'm glad I rented the router and not bought it. They replaced my router free and I had months of trouble free service since then. They don't seem professional like the companies in Illinois I dealt with. I get email from the owner yet never says his name or introduces himself, just a vague call me. So some growing pains as a company. The email pages does not work, yet there is no update on the page, after calling tech support said oh that's down. Well update the page this is 2020 certainly some one can edit html. Right? read more

I have traveled all around the country, setup cable services at least 20 times in my life. This has been the most seamless installation. Immediate response on the calls, professional, wonderful customer service, tech support and install representative. On schedule with the dates and times they said they would arrive. Reception is great, multiple channels, HD digital, great wi-if reception. Thank you all at Cable One!! Gary read more

This review of Sparklight is for their customer service center, unknown where it is located. I had to cancel my Sparklight Internet service because someone had cut the cable & I only had access to internet in a guest bedroom. The modem they sent would not boost the internet throughout the house. I was told that replacing the cable would be expensive & I just purchased the home & could not afford to pay a lot of money for new cable, so I cancelled. I found an electrician who would replace the cable for $400, so I contacted Sparklight to reinstate my internet service. They refused to work with my schedule (stating they only came to my area on Tu/We/Th, when their technician had been at my house on a Friday). Then they told me the soonest they could come out was mid July. . .on a Tu/We/Th only. It is 06/08/2021!!!! They are booked out more than a month? The only reason I gave Sparklight one star is because CYNTHIA in their Customer Service Center (855) 520-5408 WAS AMAZING & SHE WORKED SO HARD TO HELP ME AND ACCOMODATE MY SCHEDULE! THANK YOU CYNTHIA! Sparklight, you are not a good company & your reviews reflect that. Cynthia, keep up the great customer service. . .I hope your company appreciates you. read more

I went to return equipment and asked for a 10' length of coaxial cable which I was told they'd have to cut. After 15 min as asked about it and she went back and said "He's working on it." After waiting 25 minutes I left. That is ridiculous! A week ago a technician was at our home and he cut a length and attached the fittings in less than 2 minutes. read more

We built a new building in an 10 yr old subdivision and was told cable was available. Well, it is but Cable One had to "run" a line to our building since we are only the second company to build on that road. Then, Cable One charged us almost $600!!! When we questioned the charges they said it was for our equipment. However we are leasing their equipment...so that is bunk....cable should have been paid for by the developer when the subdivision was built. Now we're stuck with subpar connection for 3 years!!! Will be changing our service provider to satellite as soon as this contract ends. And they wonder why everyone is going away from cable. read more

Service is very poor, tell them are internet suck when trying to stream sling and they blame sling instead of taking responsibility. I'm my opinion that is a answer from a bad company that is just money hungry and does not care about there customers or there service. It is a bunch of crap for what we pay. Fix your shit cable one because you guys are a joke and should be ashamed of you company policy and ethics. read more

I am done with these guys. Let's go down the list of things I've had to deal with as a customer of Cable One: first, my internet service has been spotty at best. Frequent outages, mostly unexplained. Also, I'm constantly noticing that I can't connect to one website while having no issues connecting to another. Either it's a deliberate choke-down on our service or it's not and they're just inept. This is a daily occurrence, mind you. Almost hourly. I find it impossible to do anything online for more than a short while because my service is constantly interrupted. It's such a pain in the rear end that I rarely call about it anymore. Especially since my last interaction with one of their customer service reps ended with me shouting at the guy for being a rude, condescending jerk. I NEVER do that, because I realize that the person I'm talking to isn't personally responsible for my problem, but it seems like their training has gone down the tubes. Soon as I can, I'm switching to DSL. Tired of fighting this particular fight. read more

A quality response for my phone query for info regarding my bill. Things have improved greatly since my last interaction with Cable One. Thank you. read more

Thought our service was awful before the recent "upgrades". Now I pay for more supposedly faster internet, yet something as simple as Netflix freezes multiple times during a movie. All I get from customer service is excuse after excuse. CableOne couldn't even provide the speeds to everyone prior to this "upgrade", I don't know what made them think they could provide more. I will be switching to Century Link tomorrow, it can't be worse. read more

Why when I go over on my monthly internet usage do they scold me. Why don't they just move me up to the next level and be happy to have more revenue? "2nd Notice - This is the second time you've exceeded...if this happens one more time..." Wow, not a very friendly email. I've heard of this company's reputation for CS (I'm new in AZ and with them). Not impressed. Also phone person seemed to cop an attitude... read more

Cable ONE is the worst!!! I can't believe how poor their customer service is, I am freaking out! I pay for Internet but it does not work. I have called no less then 20 times; they tell me to unplug/re-plug, this hasn't worked the first 19 times why is it going to work now? Am I taking crazy pills! "We'll send a tech between the hours 8 and 7." "What! On a Thursday?!" Who can do that? I have a job so I can pay the outrageous bill for Internet that doesn't work! If you read these reviews, take heed, Cable ONE is the worst! They will take your money and forget you ever existed, happy or not. read more

Small business owners... stay away from Cable One phone service....This is the worst customer service ever. I am canceling my account of 5 years. Each year when the new phone books come out, my business name is totally entered incorrectly. Every year, customer service promises that the problem "IS taken Care OF". I wait 11 months and guess what... the new phone book comes out and it has not been corrected. This year I ask if I stayed with them, would they guarantee that it will come out correctly next year... they laughed. They can't do that...I am supposed to just take their word that this time they know what they are doing.... Shame on you Cable One... read more