The walk-in was convenient, and waiting time was moderate. The staff who helped to cancel the…read moreservice and returned the equipment was quite friendly and efficient, also patient with questions, everything is settled fairly fast.

I honestly don't understand all the complaints -- every time I visit this location, the staff are…read moreimmediately ready to help and very supportive. I've always been assisted quickly and efficiently, without long waits. The store is conveniently located in the mall with free parking, the team is well staffed, and the overall experience is smooth and stress-free. On top of that, I'm really happy with their deals and service. Always a positive experience for me.

After reading reviews for this location, I was expecting a miserable experience…read more However, it was the complete opposite. Huge kudos to Ozzy for going above and beyond with customer service. I was floored by how helpful and kind he was, and the entire experience was 180 degrees from what I expected.

I contacted Spectrum to cancel my internet service due to ongoing reliability issues, as my…read moreconnection frequently drops. Unfortunately, Spectrum does not allow cancellations online, requiring customers to call in, which is already an unnecessary inconvenience. The call itself took well over an hour. I clearly stated multiple times that I wanted to cancel, yet the representative continued to ask irrelevant and intrusive questions (such as how many devices were in my home and what I stream), even after I respectfully declined to answer. Instead of processing my request, the interaction felt intentionally prolonged and difficult. I spoke with a supervisor, Dominique, who was unable to provide an email or any clear way to escalate my concerns. To make matters worse, I still have not received any written confirmation that my service has been canceled. This experience was frustrating, time-consuming, and unprofessional. I will be filing a complaint with my state representative and the Better Business Bureau. Based on this experience, I would not recommend Spectrum -- even if the service were offered for free.

When Frontier's fiber service became available in our neighborhood, I was one of the first to sign…read moreup. It hasn't disappointed. The download speeds are at or near the promised 1 GB, what makes fiber different is the upload speed is also identical. I did hesitate becoming a Frontier customer given their past reputation for poor customer service, but that hasn't been my experience. I've had service techs visit me twice, both on time and successful with their service. Price point is a bIt higher than the competing cable service (then again, you kinda have to get their cell service to get the best deal). Still, service has been fast, mostly trouble-free, and consistent.

They r the worst and give you fake charges when you try to cancel and make you go to collections to…read morerecollect. They make you call different departments like 1000 times. It's just soooooo god damn frustrating. Stay away from this place. Setting up was also a god damn pain in the butt too. Many different technicians came and they always upsell you. I even paid a bit more and the internet speed was the same. It was also impossible to cancel so I was paying the more expensive fee for months before. Like what kind of terrible company is this.

ATTEMPTED StarLink install…read more.. Terrible experience. They came to my home and had the wrong ladder so they left. Couldn't reschedule for the same day. So I figured it all out myself and if they had just walked around the house, they would've noticed a previous DIRECTV install bracket (already bolted into the house) that they could've used. I sent them a picture of it and they said they couldn't use it. But I'm literally writing this review from StarLink that I set up myself. For free! ! I've now got the entire thing setup by myself, and simply have to go to Home Depot in the morning and buy a few small things to make everything look neat. Most simple install ever. They did not research the project or even look at the height of my home. Super disappointing ! It's like any other business. When they get really busy, you' really find out how good they are at managing things.

I needed our unsightly satellite dish removed and fortunately came across the Channel Guy company…read more Jose was really awesome! Super professional, knowledgeable, courteous and did a great job. Highly recommend!

I won't watch a Laker game on DIRECTV, I'll just utube the…read moregame. DIRECTV will play the same commercial, back to back to back. Ridiculous. Anta claus over and over. Tired of Anthony Edward's , and I like the player. OVER IT!!!

For people that demand to have as much sports and channel flexibility as possible - DirecTV is the…read moreonly pick. I grew up in the midwest with DirecTv and when we moved to SoCal in 2019, we got Spectrum. Spectrum was fine - but we were super annoyed that to get all of your channels on the app, you had to use their internet connection - even though we had Frontier Fiber which was a better service for less money. After our bill reached almost $375 a month for Spectrum, we decided it was time to try something different and installed DirecTv satellite on our house. We now get just about every MLB, NBA, and NHL game delivered to us in crystal clear HD for roughly $225 a month - and nearly double the channels we got through Spectrum (including tons of regional sports networks from across the country) For those that demand the best selection of live sports - DirecTV is the only option!

AbWe chose Spectrum over three years ago because it was the only affordable internet option…read moreavailable in our area. For the first couple of years, things were mostly fine. Unfortunately, the last three experiences completely changed my opinion of this company. The first issue started when we had streaming problems. I upgraded our internet plan online to see if it would help. While upgrading was incredibly easy (one click), downgrading was not possible through the app. You are required to call in, which already feels like a deliberately one sided and scammy practice. When I called to downgrade, I was on the phone for over an hour. The agent repeatedly refused to process the downgrade, aggressively pushed me to keep the higher plan, and then began upselling a "free" cell phone. I clearly stated multiple times that I did not want a phone. The agent framed it as "free" for an extra $10 a month, implying it would essentially replace the cost of my previous internet plan. At one point, the agent literally told me I would be stupid not to take the deal. I acknowledge that I should have done more due diligence, but the language and pressure tactics used were completely unprofessional. I eventually agreed just to get off the phone so I wouldn't be late to work. Months later, I discovered I owed over $250 to pay off the phone after the promotional period ended. The agent would not take no for an answer and used manipulation and intimidation to close the sale. The second major issue occurred when I needed to cancel service due to moving out of the area. The agent, named "Angel" (ironically), was clearly trained to resist cancellation at all costs. He repeatedly asked me to find friends or family to take over my service, then suggested I ask my landlord to transfer it to the next tenant. I said no multiple times and explained I was uncomfortable and did not have time for that. No one should be pressured into recruiting others just to cancel a utility service. The agent then told me cancellation would take 35 minutes and that I had to stay on the line the entire time, not on hold. This made no sense, especially compared to every other utility I canceled quickly and easily due to a move. Once I firmly stated I would no longer engage in conversation, the service was suddenly canceled within 15 minutes. My final issue is that since scheduling our cancellation (and paying for an additional billing period), our internet quality has noticeably declined. Streaming issues and speed problems began immediately. We've had to continuously restart the router, even though both the app and router report no issues. I strongly suspect intentional throttling now that service is ending. If any attorneys happen to read this and are interested in speaking with me, I would be more than willing to share my experiences. I highly doubt I am alone in these circumstances. When I previously attempted to file a complaint about my first encounter, the Spectrum agent told me it was "my problem," which speaks volumes about the company's culture. I'm aware that by writing this review Spectrum likely won't care or respond meaningfully, but potential customers should know this is a company driven by corporate greed and sales metrics, not customer service or ethical treatment. Overall, Spectrum trains their agents to be manipulative, controlling, and aggressive. Canceling service should not require standing your ground repeatedly or enduring intimidation. If I had another option, I would never choose Spectrum again.

Spectrum salespeople are the masters of bait and switch. They offer amazing deals, trick you into…read moreusing them for cell, tv, phone, internet and end up charging you for more. The sales person I talked to offered an amazing deal, brought over my phones from T-mobil and promised to call me back to close the deal. He never called me back. I hate Spectrum.

I needed to remove my old satellite dish from a 3rd story condominium because of my HOA rules…read more They needed me to remove it asap ( after a letter or two...) I thought about just doing it myself to save some money,and realized going up on the roof wasn't a good idea. I decided to go with a professional instead. I requested a quote from several businesses and Vik at Onpoint contacted me right away with a really great quote. OnPoint Installers were very accommodating and were able to come by the next day . Onpoint Installers was professional and got the job done safely and quickly. I was pretty impressed with the service and highly recommend them. Thanks Vik!!

Vic did an amazing job my old dish network satellitedish, he was quick to reply and offered a…read morebetter price then anyone else has offered. Would recommend this to anyone I know.

5 Stars? For Pacific Bell?! Are you kidding me?…read more this is what they do. I live in the Bay Area, and every day, I get multiple calls to my do not call registered number. Calldetective.net identifies it as "Pacific Bell." However, it came from a private landline, that worse, you cannot call back. You will get a robo voice telling you it's not a valid number. Yes, the same one that just spam called you seconds before, and is supposedly a landline, is not a valid number. " ". My ID box said: Mart Metzler, so I take it, Pacific Bell must be paying these random Joes to make abusive calls on their behalf, on a number of abusive calls basis. In this day of the do not call registry and being forced to work at home (because of morbid conformity etc.), this serial phone abuse should not happen. But it does. And one of the biggest culprits is that awful Pacific Bell Communications company--!

I had a big party for the Super Bowl at my house and had no cable. They were able to send someone…read moreto Venice the same day and get me all ready for my party. Super happy with these guys

5 stars to Kenneth and Carlos for helping me with my phone that had no blue tooth. Sadly, a new…read morephone had to be purchased and both employees patiently tried to connect to the new phone which took a lot of manuevering to get it going. Thanks to both of them for doing with a smile!

Yesterday I witnessed the manager, Jaime, so incredibly rude to an elderly couple. They had been…read morewaiting for some time and were not being attended. Another client arrived and was quickly attended. The elderly man stood up and asked when it would be his turn, he was there before and hadn't been able to speak to anyone. The manager raised his voice and said that appointments were a priority over walk-in. The elderly man just wanted to pay his bill. The manager then just told him straight up he would not be attended to just leave. Obviously the elderly man was very upset and just kept repeating to just let him make his payment. The manager refused and with his hand kept gesturing for him to leave and basically walked him to the door and kick him and his wife. I had overheard the wife say how she had lung cancer and was just in so much pain. The manager may not have known about her cancer, but it was obvious they were an elderly couple a there is no excuse to be so disrespectful. This is the type of entitled behavior that drives away business. I hope Jaime is reprimanded. He was reported to Spectrum.