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    Recommended Reviews - Spectrum

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    Reviews With Photos

    The view from where I sat while waiting for my turn.
    Roy R. P.

    Went to the Spectrum store in Santa Monica this morning to have my iPhone changed to Spectrum. Both Ozan and Jorge were very helpful. It took a long time to get my iPhone changed to Spectrum because of problems with my old cell phone service provider. Ozan and Jorge never gave up and keep working on getting my iPhone changed to Spectrum. I have been very happy with Spectrum for many years.

    I'm paying for 400mbps. Someone owes me a massive credit.
    Mark B.

    I'm told I have 400mbps. Yet their speed test says 5mbps. It's just fraud. My bill has gone from $35 to $100 a month since I've been with them. The internet is so slow I hot spot my cell phone. I'm about to save a $100 a month. Sad when you can't stream a movie. Pathetic!! You all know you can't hit 400mbps. Just marketing fraud. Just like your Verizon cell service you sell under the spectrum name. Just a heads up, Verizon data line is horrific. Doesn't work in Santa Monica at all. See the attached screen capture from the spectrum site using your speed test. You failed miserably. Can't wait for the class action suit for fraud. Edit: I can't make this up. They make me an appointment for the technician then tell me there was an issue in my area that's been resolved. Haha. This is comical. Except I've been having this issue for weeks. They are trying anything and everything not to make the house call. Sorry, youre so overpriced you will send someone out to do the work. I'm not doing it for you. See attachment.

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    4 months ago

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    2 months ago

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    5 days ago

    Shoutout to Jorge for being so informative and professional, would choose spectrum again

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    19 days ago

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    11 months ago

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    6 months ago

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    7 months ago

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    1 year ago

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    3 months ago

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    7 months ago

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    4 months ago

    Maricela saved my life best employee wow. Very patient and understanding thank you so much

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    11 months ago

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    2 years ago

    Went to pick up my self installation kit, was helped right away. Store is clean and staff were friendly.

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    2 years ago

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    4 years ago

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    Page 1 of 15

    Spectrum Reviews in Other Languages

    Ask the Community - Spectrum

    I wanted to ask the employees at this specific store a question. Does anyone have the phone number of this store?

    Nope. I went there today and they provided me with no phone numbers. I requested the phone number for both their store, and for spectrum mobile (as I had just purchased a new iPhone and iPhone plan- from them); neither were provided. Very shady… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - Spectrum

    Went to the Spectrum store in Santa Monica this morning to have my iPhone changed to Spectrum.

    Mentioned in 15 reviews

    Read more highlights

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    Verify this business for free

    People searched for Television Service Providers 1,509 times last month within 25 miles of this business.

    Verify this business

    Verizon

    Verizon

    (193 reviews)

    We had the most wonderful experience at this store today. I bought my sister in, we had lots of…read morethings to ask. We bought two phones, two iPads, screens and other things because of how great she is. If you ever need help and are looking for the right person who takes their time, explains everything in full detail, and shows you how to set up and use these devices, see Rochelle and give her a raise.

    I think this dude Ash who works there sees a different plane in the universe around us. Just bought…read morean iPhone 2 months previous and I was walking in with a broken camera and screen; Apple wouldn't fix it cause it had water damage. I walked into this store expecting nothing, really I was stretching for a limb to the universe to inevitably take it hard and store my karma for a solid later on in life. When I walked in, I saw this guy Ash just tapping his iPad like a cyborg from the future. Compulsive, in tune, and filled with the hyper-focus for a surgeon's stich. I knew right away he was as crazy as I was in the best way ever. I legit stopped caring about my phone, just so interested in how he was about to approach my situation. He kept telling me, "I'll be with you in a second buddy" as he saved this father and daughter a TON OF MONEY on their bill. Finally I was up. I told him my situation and honestly I don't know what he did. He kept bashing on that iPad like he was breaking the code in a sci-fi movie and he just.... well I don't know, broke the code. I saw him 19 minutes before they closed and he handed me a brand new iPhone 17pro about 11 minutes before they closed. I'm paying a tiny bit more per month but I have another line now? I don't know, I just don't know. This dude Ash should be awarded a medal of honor from Verizon, a hall pass in purgatory, and a solid cheers from God. Cheers to him and this store.

    T-Mobile Experience Store

    T-Mobile Experience Store

    (140 reviews)

    $$$

    TLDR: Kevin, Ruben, & Meg set the standard to be beat in customer service and professionalism…read more After being with them for 30 years for cellular, I had decided months ago to leave AT&T. I went in late on a Friday afternoon on a beautiful day, thinking it'd be quick and easy. It was not quick. It was, however, exceptional. I was greeted immediately by Ruben, who let me know from the get that it'd be about 20 minutes before someone could sit with me. He asked what I was in for and got me on the list. He looped back prepping me for what I needed so I could be ready when it was time. I logged into my ATT account and took screenshots of my statements, account, and plan details. Kevin was the guy assigned to work with me. I was clear about what I wanted, he was clear about T-Mobiles offering, and we were off to a good start. But then, we were met with challenges at every step of the way. AT&T did not make it easy for me to transfer. From getting the release PIN to porting the account over, we ran into hiccups and delays. Throughout the ENTIRE process Kevin was calm, patient, and unphased. A true professional. Ruben stopped in from time to time to check on us both as we progressed. I was astounded by Ruben's attentiveness on the floor, checking in with customers in progress as well as those walking in the door, consistently until his shift ended. They had a full house, and no one sat for more than two minutes without a hello. In the final stretch, I asked Kevin when his shift was up, He assured me we'd be done before the top of the hour. Turned out, AT&T had given me an account number that did not match on the back end in order to port the number over to the new carrier. We took it straight off of my invoice, it failed, Kevin and I contacted AT&T via the app to confirm, they confirmed, Kevin had to escalate up through T-Mobile to three-way patch a conversation with AT&T to get the correct account number - which was not, by the way, the account number I had on my invoice OR in the app. (SHADY!) All to say, Kevin's patience and professionalism all the way through our THREE HOURS together was unwavering. I walked in nervous about a carrier switch, I walked out converted to T-Mobile without one single regret. On the way out, I was able to thank Meg who was on the floor and had supported us through the entire fiasco. Wow, T-Mobile, if Kevin, Ruben, & Meg represent the quality you offer in service, they are bar none. Thank you to the T-Mobile Santa Monica team for one hell of a first experience with a new carrier that has me never looking back.

    The staff here are very helpful. One time my phone just turned off and I couldn't restart it. I…read morewalked in and within 5 minutes the staff showed me how to restart it, if the usual way didn't work. I also downloaded the T-Life app and on Tuesdays they have deals, which are fun! I have received a tote bag, umbrella, blanket, etc. The staff are also very patient when there are issues with my phone, or when my front glass has cracked. Fortunately for me, I have insurance, so the staff guided me on how to make an appointment with an affiliate local repair shop. Thank you T Mobile!

    Apple Third Street Promenade - The live plant wall

    Apple Third Street Promenade

    (870 reviews)

    $$$

    This is one of those "human terrarium" style Apple Stores that are all glass walls and trees…read moreinside. As a Macbook and iPhone owner, I follow Apple stuff online, but periodically enjoy going into one of the stores to see stuff in person. Even when I'm not intending on buying. Currently I have a iPhone 16 Pro Max. I bought it maybe three months before the iPhone 17 came out. I was checking out the specs and differences and chatted with one of the staff members on duty. And he actualy discouraged me from upgrading as new versions were on the horizon in the near future. I appreciate folks that give you the quick and dirty about merchandise. It made me want to visit this store again. Lack of upselling = good value in my opinion. I would give this store a five but my policy is to never give chains more than a four. So you'll have to live with that.

    I had a very frustrating experience at the Apple Store on the Third Street Promenade…read more I actually came in ready to purchase a product. Before doing so, I wanted to address a previous experience and clarify information I had been given on an earlier visit. Instead of acting professionally and treating me with respect, the opposite happened. Steffon avoided directly answering my questions and kept redirecting the conversation with unrelated inquiries. I was trying to resolve a clear discrepancy between what I had previously been told and what I was now being told. There was no effort to reconcile the difference or provide clarity. When I realized the conversation was going nowhere, I asked to speak with someone else. I was told no one else was available. I then asked if I could speak with another associate at a different time, and Steffon stated he would not find someone else for me to talk to. Refusing to escalate or provide another point of contact is not acceptable customer service. I own almost every major Apple product and have been a loyal customer for years. I walked in prepared to spend money and left feeling dismissed instead. This review is the beginning of my escalation. I refuse to accept subpar service, especially from a brand that positions itself as premium. I expect this to be reviewed and addressed appropriately. Customers deserve professionalism and respect. This experience did not meet that standard.

    Spectrum - televisionserviceproviders - Updated May 2026

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