Shoutout to Jorge for being so informative and professional, would choose spectrum again

I contacted Spectrum to cancel my internet service due to ongoing reliability issues, as my connection frequently drops. Unfortunately, Spectrum does not allow cancellations online, requiring customers to call in, which is already an unnecessary inconvenience. The call itself took well over an hour. I clearly stated multiple times that I wanted to cancel, yet the representative continued to ask irrelevant and intrusive questions (such as how many devices were in my home and what I stream), even after I respectfully declined to answer. Instead of processing my request, the interaction felt intentionally prolonged and difficult. I spoke with a supervisor, Dominique, who was unable to provide an email or any clear way to escalate my concerns. To make matters worse, I still have not received any written confirmation that my service has been canceled. This experience was frustrating, time-consuming, and unprofessional. I will be filing a complaint with my state representative and the Better Business Bureau. Based on this experience, I would not recommend Spectrum -- even if the service were offered for free. read more

Went to the Spectrum store in Santa Monica this morning to have my iPhone changed to Spectrum. Both Ozan and Jorge were very helpful. It took a long time to get my iPhone changed to Spectrum because of problems with my old cell phone service provider. Ozan and Jorge never gave up and keep working on getting my iPhone changed to Spectrum. I have been very happy with Spectrum for many years. read more

Spectrum - The view from where I sat while waiting for my turn. - Television Service Providers Near Me - Santa Monica, California

Spectrum service (home internet) is average - often slow speeds and more down days than there should be. But the real horror show is if you want to cancel. I felt like I was in a cult. They would not let me get off the phone. I was pleading with them just to cancel. It is NOT WORTH IT to sign up for Spectrum if they put you through such a horrible experience when trying to cancel. The fact they have that protocol in place tells you how TERRRIBLE they are -- they spend all this $$ on trying to stop you from cancelling vs. providing better service. read more

My mom has been hospitalized since January and a "valued" spectrum customer for over 11 years- she fell behind on some payments as one does when they are in the hospital- and they didn't extend any sympathy and I ended up paying about $250 worth of charges on my mom's behalf before putting her account on a seasonal hold. Forward to to the beginning of June when the account came off the hold and I inquired about removing the Internet services on June 1st and 2nd. I was told that it would take at least 24 hours to run this process. I received a call back from a customer service agent named Misha, on June 3rd who then after 30 minutes, informed me that we would not be able to remove the Internet without canceling the account. Misha then placed the account back on a seasonal hold and assured me that I would only pay the $26 I was billed for prior. On June 7 when I received a statement for $140 I reached out to customer service where they then filed an incident case the review was denied and I now have to pay $140 for the account being open on the ONE day of the month that they bill because the rep told me it would take an extra day to run the request. After an hour of passing my call from rep to rep- 0 out of 10 on customer service besides the one gentleman in Colorado named Wesson, who actually found my case worth disputing. I will be a closing the account tomorrow on behalf of my mom after 11 years of being one of their "valued" customers. read more

Spectrum - Television Service Providers Near Me - Santa Monica, California

After reading reviews for this location, I was expecting a miserable experience. However, it was the complete opposite. Huge kudos to Ozzy for going above and beyond with customer service. I was floored by how helpful and kind he was, and the entire experience was 180 degrees from what I expected. read more

The reviews makes sense. This place has horrible service. You would think a company would try to improve their training but this place sucks and I never look forward to coming back read more

Service out for 4 days in Venice area - multiple hours on phone promised callbacks not coming - morning call said service restored- OH YEAH! had to conduct business in restaurants - now want me to wait another day before someone comes out - In an emergency you get extra help - Not Spectrum- will be changing provider......, read more

I was pleasantly surprised, very helpful and nice employees at the store. I was dreading giving back my router but it was an overall good experience, quick and easy! I also received a refund for an overpayment I didn't have to follow up multiple times which is nice. read more

Service was fine, but over the years the rate climbed higher, higher, higher. Only when disconnecting were competitive rates offered (in a desperate manner--a call to cancel service which should have taken 3 minutes took 20, and they don't allow online cancellation). Despite disconnecting 10 days before the next billing cycle, I'm being billed another full month -- that is, nearly a full month AFTER my last use of the service. read more

Very convenient! I wanted to pay my bill and review my options Maricela, the manager was working the "floor" as they were short staffed. She was very nice, patient and helped me a lot. I walked in and put my name on the waiting list, and there is a big screen and showed where I was in "line". I didn't have to wait more than 15 minutes before I was called. I learned one could also book an appointment on their website. Maricela helped me and I was in and out within 5 minutes! Thank you Maricela and Spectrum! read more

This is my second review of Spectrum. I was finally able to disconnect Spectrum because Verizon 5G became available in my area. Got discounts for setting up autopay, adding mobile service, and keeping my cell phone rather than accepting theirs. They also sent a technician to install and activate internet service while waving the $99 charge. They are locking the price for three years, too. Best of all, I am now getting coverage all around my condo, and I have a solid connection without disconnects. I had Verizon for 23 years before, so I am thrilled to be back with them. As for Spectrum, after my Verizon service was connected, I called Spectrum to close my account. The agent I was talking to refused to help me. She kept advertising Spectrum and trying to get me to stay with them. I ended up hanging up the phone and calling back later. What a nightmare this experience has been. I am glad it is over. read more

I'm told I have 400mbps. Yet their speed test says 5mbps. It's just fraud. My bill has gone from $35 to $100 a month since I've been with them. The internet is so slow I hot spot my cell phone. I'm about to save a $100 a month. Sad when you can't stream a movie. Pathetic!! You all know you can't hit 400mbps. Just marketing fraud. Just like your Verizon cell service you sell under the spectrum name. Just a heads up, Verizon data line is horrific. Doesn't work in Santa Monica at all. See the attached screen capture from the spectrum site using your speed test. You failed miserably. Can't wait for the class action suit for fraud. Edit: I can't make this up. They make me an appointment for the technician then tell me there was an issue in my area that's been resolved. Haha. This is comical. Except I've been having this issue for weeks. They are trying anything and everything not to make the house call. Sorry, youre so overpriced you will send someone out to do the work. I'm not doing it for you. See attachment. read more

Spectrum - I'm paying for 400mbps. Someone owes me a massive credit. - Television Service Providers Near Me - Santa Monica, California

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A crazy person talking to himself stood at the check in kiosk for 20 minutes while a line formed and no one came to help handle the situation. Tried to talk to our carrier about deals. If you're buying an iPhone. Just go to the Apple Store. read more

This location is HORRIBLE... BEWARE. If you HAVE to go here, there is no parking and you will wait over 2 hours and then be told you cannot return items here. This is a nightmare. Makes me decide to transfer ALL my services to another company. Even when the store opened the mailed phone box, Spectrum demands I PAY $50 to return it via mail only !!!!! It was NEVER USED and NEVER OPENED. The stores need to be able to handle all issues , NOT refuse service, and then send you away to pay for a long parking bill. This company should be ashamed. Forgot to mention I was paying OVER $300/month read more

I have autopay and paperless. I changed my service with them and they slipped in an erroneous charge that I did not notice for 8 months. They refused to credit me back after acknowledging it was an error. They admit it but refuse to credit me. Be careful with them as they are not honest and do not make things right after they steal from you read more

Keep in mind when you turn your in your equipment/cancel if you live in California in they will NOT PRORATE YOU for the days you don't use. They consider themselves a "subscription". I just had to find this out the hard way. Make sure you look at your bill and cancel/give back equipment before your next billing cycle so you are not stuck paying for a month you don't use. It is crazy to me that they are legally allowed to do this, especially if you turn in your equipment. When I went to the store he said "sorry we can't prorate in the store you have to call." So I did and then they said they don't prorate at all. I gave the equipment back, I no longer have access to the address where I have service and you want me to pay for over 20 days I didn't use? If I didn't give my equipment back I would totally understand having to pay, but I gave it back and cancelled in person. read more

Marquis at r the Santa Monica store is Amazing. In fact, all the staff was. Super positive, smiling and friendly. He made it so fast and easy to work with SPECTRUM. I almost left the company after visiting the Marina del Rey store where just to simply pick up a box they make you wait in the lineup of tons of people and hours of your time. read more

Grossly incompetent staff. Unable to accomplish tasks other than convincing customers like me to go elsewhere for service. This is a company store, sadly. read more

Maricela saved my life best employee wow. Very patient and understanding thank you so much

Rip off cable company charging me 100 dollars a month and all I get is internet I just paid 101 dollars on may 28 th today I get an email saying I owe over 209 dollars and threatened me with cutting off my service This is a greedy company that keeps losing customers so they have to get money from people like me IF THERE WAS ANOTHER COMPANY I WOULD DROP THEM LIKE A USED CONDOM read more

Zero stars if I could. All I wanted to do is cancel my service and it's somehow an all day affair. I called the support line to cancel and was told to drop my hardware off in store. I've been sitting in "queue" for 45 minutes midday on a Monday while the 2 associates scroll on their phone. Good to see where my money goes. read more

Spectrum - Television Service Providers Near Me - Santa Monica, California

Sixth in line to return equipment. A lone employee who's been with a customer for 20 minutes, bringing my wait so far to 50 minutes. Have to leave. Like everything about Spectrum, this location is awful, inefficient, inconvenient. read more

I came into the Spectrum store in Santa Monica to buy a new Apple i16 cell phone. From start to finish Oleg Chernyshov, the Store Specialist who assisted me, was polite, helpful, efficient and knowledgeable. With no glitches whatsoever, I'm now set up with a new cell phone. I'd highly recommend this Spectrum location, especially if you can work with Oleg. read more

Workers did not greet or where friendly. Person that helped me forgot to give me my ID back and was on the phone with his girlfriend while trying to help me towards the end read more

Was told by the spectrum chat support that I needed an updated console in order to downgrade my tv plan. Went to this location and they said stores rarely have this model. They said they put in an order for it to ship to my house and it never came. This was like 3-4 months ago. read more

I wound up a Spectrum customer after major struggles with Verizon and Frontier. Spectrum has become just about as bad as those two - weak to no signal. The latter means outages of differing lengths regularly. Slow signal, which means an impact with virtual platforms, e.g., I've now had to turn off my screen for Zoom and Teams to stay connected. My livelihood depends on my being able to be seen and lead meetings on these platforms. As I write this, my Santa Monica building has been without service for over 8 hours. I pay $20. extra monthly for their Ultra speed, which apparently makes no difference in quality of service. There have been 3 price increases in the last 3 years. There are other daily issues (beside the regular outages) - audio feed isn't in lip sync with visual such that words heard don't match what you see someone saying. This has begun to be something that happens multiple times a day! I have to shut down and turn on again. Spectrum Stinks. read more

Spectrum is the worst service and Buisness right now when it comes to internet! I live in hawaii an i sign up for a promotion to get Mobil service an internet, first off the internet is terrible! of and on off and on, slow! i signed up two years ago and i was paying $45 for my Mobil oboe and $45 for my internet, the first year it went up $20 to $64.99 an still shitty as hell service, this just ow raised it agin to $80 dollars a month, the problem is the internet service, hawaii telecom is probably just as bad and they give your personal information out to whoever, Does anyone know what is better in Hawaii! i am done with this shitty service! Unsatisfied customer! read more

Henry Urbana the manager who works at Spectrum Mobile in Santa Monica is amazing! so helpful and very tech-oriented he fixed my new phone and helped me resolve issues on my bill. WOW is all i can say ...he is the best!! I hope the Spectrum company knows what a jewel they have Thank, Pearl read more

After seeing the low ratings, I was worried about coming to the store, but when I actually read the bad reviews, they were all for the cable service, not the store. I made a reservation so that I could return a modem and get a new remote and it went smoothly. Definitely make a reservation before you come here. It will get you a higher place in line, before walk-ins. I came right after they opened, and they already had a few people waiting. Laurence assisted me and everything was done quickly. Free 90 minute parking in the city parking lot on 4th Street. read more

So, we have had more outages lately and working from home is becoming impossible... if I loose my job because of spectrum outages... I WILL BE FILLING A LAWSUIT BECAUSE I PAY FOR A SERVICE THAT IS UNRELIABLE... IN TAMPA, FLORIDA And I have tried to pe paitent.. but this is a TRASH COMPANY I can see that... time to try something different like frontier or fios... read more

I have been a spectrum customer for 5 years. After hearing how they treated Kyle Leibovitch and Blake Shinto I will be canceling my services. Why would you ask someone whose house burnt down to return the equipment? Are you going to refurbish the melted/destroyed equipment? Please make it make sense. Also, telling someone they only need to pay for 4 days of service because of the fire is ridiculous. If you're losing sleep over $17 dollars you should look at your business model and not harassing people whose homes burnt down. read more

If you can avoid Spectrum, I would strongly suggest going with another company. These people are crooks and I don't think they care if you know. Their service is overpriced, customer service is rude and the internet cuts out often. I don't think I've ever written a review this negative before, but it's well deserved. read more

The people working there were very nice, stars are for them only. There were 10 folks ahead of me in line, and after 15 minutes or so, when no one had advanced, I thought THERE MUST BE A BETTER WAY. Sure enough: You can bring cable box to fedex or arrange a pickup. No reason to wait 2+ hours in the mall like a sucker! read more

Way too slow, this is a joke. It should not take an hour of waiting just to exchange equipment. You've got to be kidding me. read more

Went to pick up my self installation kit, was helped right away. Store is clean and staff were friendly.

The worst service I have ever had in Beverly Hills. Do not buy this service. We switched from AT&T we shouldn't have. The streaming is horrible - we pay the maximum for internet and we had to buy eros to get better speed. The streaming is constantly buffering. You cannot DVR everything is terrible. read more

I wandered in with a new phone that needed to be set up......despite being on a different carrier I was treated with respect, kindness and patience by Keyon Walls, Chris Ruiz and Henry Urbana. Very nice patient guys who were very helpful when they had nothing to gain from me. Thank you guys! Donna read more

This place sucks I have cable with this service and no one is available not calling names now susytem is down. Ppl working but just sitting there customers frustrated and waiting longer then hour. This place sucks read more

Was paying way too much for monthly service and had to pay for a full month of service (I was no longer using) after I cancelled one of my two accounts at the beginning of the month, because they do no prorate your bill. Terrible customer service. read more