Leslie's pool and their incredible service engineer, Frank, did a fantastic job of estimating,…read moreobtaining necessary parts and completing the re-plumbing of my pool equipment efficiently and to perfection. Leslie's also estimated the work required and the parts for what I felt was a very reasonable cost. The end result was even better than I was hoping for. Frank did an impressive job reimagining the layout of the plumbing and compacted the design in the most efficient way. Frank also carefully listened to the few specific details I wanted and addressed and executed what I was thinking exactly. The whole project was completed in a day! The parts department in San Carlos maintained excellent communication throughout regarding the status of my required parts for the work and expediently arranged for the service once all the necessary parts were available. Trust me, it is difficult to find a reputable pool company with the level of integrity of Leslie's Pool. I had contacted several other companies that made excuses or just completely failed to show up or follow through. I am more than 100% satisfied with this experience and couldn't give higher marks to Frank and Leslie's Pool service.

I really appreciate Jessica. She was very helpful. Although my first visit she did not recommend…read moreall of the chemicals she was very helpful the second time I came in to help me make sure I get my spa balanced and correct. She doesn't over sell or push stuff you don't need.

Highly Recommend - TC Saved the Day! Today (Saturday) I…read morechecked my swim spa chemicals and discovered the water level had dropped by about a third. I immediately started calling the Bay Area spa companies that Grok recommended. Only TC picked up the phone. He calmly walked me through troubleshooting over the phone, helped me identify the issue, and guided me step-by-step until we stopped the leak. I was honestly shocked and so grateful that he took the time to help me on a weekend without even being on-site yet. I can't thank him enough. This level of genuine customer service is rare. From now on, TC and his company will be my only call for any swim spa service.

I had a couple of not so great pool service from other providers based in Burlingame and came…read moreacross Peninsula pools. TC and his son were great at addressing our pool problems. Our pool guy, Martin, is the one who comes in weekly and does a great job. If you're around and have questions, he's happy to answer/show you.

Ron has been amazing in getting both our pool and spa back up and running do the massive neglect…read morefrom our previous provider. Ron's passion, expertise and candor helped us get back into enjoying the pool and spa quickly. He also pointed out opportunities the other provider did not thyink to pass along which will enhance our experience, prolong the equipment we have and so much more. Lifesaver!

We buy all of our pool supplies from this hole in the wall family business. I love it. The owner…read moreis a wealth of information and provides me with leads even if he doesn't have what I'm looking for. They don't take credit cards, so bring cash or checks. The store interior isn't slick or fancy at all like Leslie Pool, but I'm not so high brow myself, so this place works for me. I like that the same guy is always there and knows me; he helps me figure out whatever I need, and he loads up my car for me. They also have pool repair service, which we haven't needed to use yet. My husband has done all of our pool maintenance and upkeep so far. When we've needed repairs, we've brought parts in for replacement. This seems like an old-fashioned store and I hope it sticks around for a long time.

Ryan at Pacific Coast Sauna & Spa was responsive, communicative and reliable. He worked with me…read moreconsistently from my initial call to installation, following through with arranging all details required to get our sauna installed and operating. He turnaround time was amazing, his and his crew's work both professional and conforming to the color scheme of our home, and the sauna is great.

Didn't purchase anything from them...yet…read more We own a 15' Master Spas Swim Spa. I came to Yelp looking for a company that maintains the hardware and services our area. I mis-read the company here and thought Pacific Coast Sauna and Spa did that. While I was writing down the number to call their office (the number list here is for the owner's cell), he called me back. I was incredibly impressed by the conversation. There was zero attempt to sell me something I didn't need AND he coached me for things to consider in the future...even telling me how to expertly do what they do. So, if you're looking for servicing of your water...these guys can help. If not, they will professionally give you an appropriate reference for what you may need that they don't do. That's customer service!!!

I had a really good experience. Stephen and Renee were friendly, responsive and helpful. The…read moredelivery was done well and they were flexible in helping to find a time that worked for my contractor (even though they were busy and short-staffed at the time). Similarly, the guys who came out to train me and do the initial setup were friendly and cool. There is a bit of a used car vibe in buying a hot tub and I did not love that part but once we got past the "sales pitch" part the service seemed very strong. I'd definitely recommend them.

I've been a loyal Sundance Spa owner since 1999, but my recent experience with a new 2023 model and…read moreParadise Valley Spas has been a massive disappointment. I had the choice between Sundance and Hot Springs, and I chose Sundance based on history. That was a mistake. Recently, the spa's electrical panel failed, which triggered a surge that blew out my dedicated 220 circuits. Despite this being a clear equipment failure on a nearly new spa, both Sundance and Paradise Valley Spas refused to cover the $250 electrical repair bill. For a company to lose a 25-year customer over a nominal $250 fee--after their product caused the damage--is shortsighted and shows a total lack of support for their customers. Buyer Beware: If you are looking for a spa, I would strongly caution you to think twice before buying a Sundance from Paradise Valley Spas. Their "support" ends the moment they cash your check.

I can't speak highly enough of Creative Energy and the service they've provided. We purchased a…read moreswimspa from them, but due to contractor difficulties on our end, things went sideways - the spa ended up sitting on top of a concrete pad rather than being sunk into a pit as intended. Once we sorted out a new contractor, Creative Energy -- and in particular Alex (their delivery chief) - rolled up their sleeves and figured out how to move the spa off the pad while we dug the pit, then came back and moved it in once it was ready. None of this was their problem to solve. But it was clear they weren't comfortable leaving a customer in a difficult situation they hadn't caused, and they went well beyond what anyone could reasonably expect to help put things right. That kind of service is rare, and it's exactly why I'd recommend them without hesitation."

We went to 4-5 different hot tub stores across the Bay Area before ultimately deciding to purchase…read morehere, and Chris was the reason why. Not only are the products themselves incredibly high quality, but the experience felt completely different from everyone else we spoke with. Chris took the time to really understand our situation with young kids, how we planned to use the spa, our space constraints, safety concerns, and overall what would realistically work best for our family. At no point did it feel pushy or salesy. It felt consultative and thoughtful. Even after installation, Chris came by personally and spent over an hour walking us through maintenance, water care, setup, and best practices. That level of service and care is rare. Couldn't recommend them more highly.

Initially, they were very professional and courteous. We worked with the son to pick what we…read morewanted. My husband said the father seemed to be very knowledgeable and honest when he came to quote. We paid the $1000 deposit and the start date was scheduled. Day one seemed to go well. However, from day two until the completion of the pool, their communication sucked. There were multiple days that they just didn't show up with no notification. We didn't hear anything until we reached out to them wondering why the no show. They claimed they had emergency jobs that pulled them away. We can understand that, but we would have liked a courtesy call. We had a scheduled date to get our house painted thinking that the pool work would be done, but due to all the missed days, it wasn't. So we pushed back the house painting a week. Come to find out, Coral Pool said we SHOULD get the house painted first. If we had better communication from them, we would have known not to push the painting back a week. Most communication was through text, which is fine, but this was not the experience we expected since they were so easy to work with in the beginning. Ultimately, the pool looks beautiful and everything seems to be running fine. I am pleased with the final out come. I am not sure if I would recommend.

We are extremely happy that we chose Coral Pool and Spa for our inground pool remodel. We met with…read morefour different companies before making our decision, and we ultimately selected Coral because of their knowledge, professionalism, and truly personalized customer service. Louie Mejia was our project manager, and he did an outstanding job from start to finish. He was incredibly helpful in guiding us through the process of selecting finishes and design details, making sure everything came together beautifully. He also recommended essential repairs and updates that needed to be addressed to ensure the final result was not only stunning but built to last. Thanks to his expertise and attention to detail, we now have an amazing new pool that exceeded our expectations. We really appreciated that Coral Pool and Spa is a family-owned company and that they do not subcontract their work. Instead, they have a specialized, in-house team for every aspect of the job. Every employee we interacted with was professional, skilled, and respectful. We also enjoyed working with Louie's dad, the owner, who was always available to answer our questions and make us feel confident in the process. We highly recommend Coral Pool and Spa to anyone looking to remodel their pool or build a new one. Their quality, integrity, and customer care truly set them apart.

I sent George Flanigan a request for quote and service of my 2023 Sundance Cameo 880 series Spa…read moreafter I looked over his website and saw what a great job he did at listing all his spa services and the associated charges. I had a hell of a time with both mildew or mold growth in my spa where I did a complete change of water and a deep cleaning along with a chemical cleaning of the jets just two months ago. Yet I was still getting brown flecks that were coming out the Jets and floating around my spa and I had really lost my patience with it. George contacted me back the same day via email with some very useful information and said he could make it out the next day to look things over and come up with a game plan. He said it sounded like it would be a two-day service where he would have to drain the spa and use a commercial jet cleaner one day and let the spa sit overnight, then refill it and super shock the spa the next day before refilling it and balancing all the chemicals. The knowledge he imparted to me about water chemistry that first day was beyond anything I had ever heard before and there were a few different reasons why I was dealing with the issues that I had. He mentioned there were no guarantees this would take care of the problem but he had handled spas worse than mine before and been able to solve their issues. I have been a spa owner for over 30 years but this new spa has been a real challenge and obviously my chemical balancing wasn't preventing the growth in the spa. Two days later my water is crystal clear and my chemical levels are all completely within safety levels. It's refreshing to find someone in their field of expertise who knows what needs to be done and communicates it flawlessly then executes on the plan with stellar results! I was so impressed with his timeliness and service, I decided to hire him for weekly maintenance on my spa so I wouldn't have to worry about whether I was balancing the chemicals correctly anymore or not. I wouldn't hesitate to recommend Alumni Pool Service for any kind of pool or spa servicing based on my experience with them!

We've had a pool since 1980 and in all those years, no company has ever matched the level of…read moreservice, professionalism, and consistency that George and Alumni Pool Service deliver. George has been taking care of our pool since August 1, 2012, and from day one he has been reliable, knowledgeable, and incredibly detail-oriented. He doesn't just "service the pool"--he makes sure it is always clean, sparkling, and perfectly maintained year-round. He's proactive about spotting potential issues before they become problems, and he explains everything in a clear, honest way. What sets Alumni Pool Service apart is George's pride in his work. You can tell he genuinely cares about his customers and treats every pool as if it were his own. After having tried other services in the Bay Area over the years, I can confidently say Alumni Pool Service is the Best in the Bay Area! If you're looking for a pool service that is dependable, trustworthy, and delivers top-quality results every time with great value, look no further. Thank you, George, for over a decade of outstanding service!!!

I just had Freedom Pool Service (also called Poole, Etc) do a repair for me. As always, they are a…read morepleasure to work with. Their staff is knowledgeable and takes the time to make sure you understand what needs to be done, what was done, how to maintain your system, etc. This time I had Alan and Jose come out to do the repair. I've also had Alex come out and he is fantastic as well. I needed to have a pump replaced and a part in my heater done. Not only did they diagnose it, but the guys also caught some problems and fix them proactively without an extra charge. They're scheduling system and payment system are automated and very efficient and easy to navigate. Appointments are made promptly and you were able to confirm from your phone. I highly recommend them. I've been using them for many many years and if I could give them a higher rating I would.

Requested a pump warranty assessment only. No service appointment was ever scheduled or confirmed…read morethrough their Indian call center. While I was out of the country, a technician entered my property without permission - jumping a locked gate - and performed unapproved work (cleaning a pool filter). They then attempted to invoice $125 for that service. Worse, the pump - the original reason for the visit- was improperly sealed, causing the system to draw in air and putting the pump at risk of damage. This involves unauthorized entry, unapproved charges, and negligent workmanship, raising serious concerns under California law (Civil Code §1708, §1770(a)(9)). Avoid.

We found a terrific small hot tub for our San Francisco back yard with Mark's help, plus he helped…read moreconnect us to an excellent electrician. I was impressed by everyone we worked with - Mark, the installation guys and the maintenance advisor. Great experience!

Thanks so much for a great service for our hot tub. Carlos was amazing, great communication,…read morefriendly and so nice to work with. Highly recommended! Thank you!