We found a terrific small hot tub for our San Francisco back yard with Mark's help, plus he helped connect us to an excellent electrician. I was impressed by everyone we worked with - Mark, the installation guys and the maintenance advisor. Great experience! read more

Thanks so much for a great service for our hot tub. Carlos was amazing, great communication, friendly and so nice to work with. Highly recommended! Thank you! read more

Just had a spa cover delivered and set up by Carlos. Great communications and service and friendly demeanor.

Definitely buy your spa here and ask for Sales Manager Mark Doss to help you. Mark provided excellent customer service in purchasing our new hot tub at Paradise Valley Spas. From spa selection in the store, to spa ordering specifics, to updates during the delivery process, to a conversation even on the day we filled the tub, Mark was available on email and on the phone to help us. Truly exceptional service - professional and readily communicative! read more

My technician, Mario Lopez was prompt and friendly and had my spa repaired under warranty in no time. He was super helpful with spa cleaning tips and explained the nature of the service work thoroughly and to my satisfaction. Highly recommended spa service. Our three year old Sundance spa is right back in operating shape! read more

We needed a new cover for our spa. The old one lasted 10+ years but started to leak so I called your customer service and fortunately was connected with Jarely Sanchez. I don't usually write Yelp reviews but I was impressed with the quality of service we got from your service representative. Jarely helped me select the right cover and recommended the best additional options for our situation. Cost at little more but should save money on heating costs and extend the life of the new cover. She followed up when the cover was ready for installation (only 4 weeks) and helped schedule a convenient date to get it installed. She is polite, knowledgeable and good with details. Thanks again Jarely Jeff read more

My technician Nick Adams was great! He showed me how to add the chemicals, test, and correct if necessary. I also learned about maintenance, features of my tub, and general care. I read the manual before he came by, but his information, was all extremely helpful. Nick was knowledgable, on time, and polite. read more

Paradise Valley Spas - Sundance Peyton hot tub - Hot Tub & Pool Near Me - Burlingame, California

See all

Bought my spa her in 2012. They have provided great service throughout the years. The always have the supplies I need in stock.

Really appreciate the great service from Jim. We called him to fix a specific issue (which he did efficiently) then he gave me a great education on how to care for our hot tub and prevent problems in the future. I've been searching for reliable and trustworthy support for our spa and I'm so glad I finally found it. Much appreciated! read more

Johanna in customer service has been helping me as we reach the finish line on our spa. She has been knowledgeable, timely, attentive and patient. Thanks for the help. read more

Justin Hawbaker and Paul White came over today to give me a demo on my new Nordic Hot Tub and they were great! Super friendly and knowledgeable. They ran through all its functionality and went through chemicals with me. Told me a lot I didn't know -- it was very helpful. ALSO my new tub was making an odd noise. They checked it out, did some troubleshooting and isolated the problem. Made some adjustments and the noise is pretty much gone AND, most importantly, they put my mind at ease and assured me the noise was not a result of something being broken. Phew. These guys are great! You'll be lucky if they help you if you have a a service call. read more

This is my second visit from a Paradise Valley service technician. The last one was in 2014 btw. That time and this the service was prompt and efficient and clearly explained. I don't recall who came in 2014, but for today's visit in Feb. 2019, the technician was Jody. The problem was a leak. Jody came out, ran the jets, heard the sound of the pump and identified it as a damaged pump bearing and took off the side panel and saw the leak from the pump. He explained the situation to me that the pump needed replacing as a result. Proper maintenance is to empty every 6 months (which I do), but even so it can wear. He had a pump in the truck and replaced the pump without having to empty the tube. Since he was there we spoke about some of the minor issues and he gave me useful advice on those and replaced a washer and a dial. I'm very happy with the service I've received each time. The pump has a 180-day warranty if memory serves, but I expect it to put in good service. read more

I called the office and they sent out someone the next day. Max came and patiently dealt with the issue, explaining in simple language, waiting until the problem got solved. Excellent work, very professional, a pleasure to work with and a really helpful technician. Thank you so much. read more

There was a temperature sensor recall on my spa and Paradise had to schedule the fix. Scheduling was easy peezy. Technician came and made the fix in no time. I just say Paul White the tech was hands down the best service provider I have ever come across. Friendly, enthusiastic, and a pleasure to speak with. Highly recommend Paul. Paradise needs to increase his wage. Dude is an all star. read more

Paradise Valley Spas - Hot Tub & Pool Near Me - Burlingame, California

Super service! Usually when I think customer service I think combative. You call when something goes wrong and it's often an annoying interchange. But to my delight when my hot tub cover broke, the experience I had calling Paradise Valley Spas actually put me in a great mood. Allyson, who took my call, was friendly, funny, and helpful. She scheduled my repair immediately and when Adan arrived to fix my cover he did everything with a smile. My cover is old and long out of warranty but everyone was really great getting it back on track. Thank you!!! read more

I purchase from PV Spas a few years ago and Mario has always been excellent with service. He is very friendly, responsive, and can get my spa back in working order in record time. It makes it easier to make a big purchase like a spa knowing that excellent service is a phone call away if something goes wrong. I appreciate Mario and the staff at PV Spas. read more

Finally had my Spa arrive today after waiting 8 months, but the Delivery/Setup crew was Outstanding, Pedro,Hector,AB and Everardo did a good getting my Spa to the Backyard and handled it with care, and did a good job explaining setup and care of Spa. read more

The service I received on my 2017 Optima was fantastic! Quick service. Great recommendations on a couple items I had overlooked, like the ozone system was not working- too old. Would definitely call PVS again! read more

Mario Lopez... bar none.. best spa expert... thank you!

We have used paradise valley spas for years, they are a great company with many great employees. They sent Nick Adams out to repair our pump he was straight forward, honest, and got the job done on the spot and fast. If you need your spa fixed highly recommend them and ask for Nick I don't think you'll be disappointed. read more

Everyone I've spoken with at Paradise Valley Spas has been very helpful. Nick Adams came by to give me a lesson on how to maintain the spa. He answered all my questions and was great to talk to! I've also called the showrooms and talked to Dan who encouraged me to call anytime. Great customer service all around!! read more

We purchased a pre-owned Jacuzzi J model hot tub in June 2020 that lasted us 2 years. We invested almost $7k which we did enjoy during the pandemic, but there was always something wrong with it. They had the incorrect cover upon delivery which they did replace at no charge. There was also a panel that needed replacing due to discoloration that they did replace since it was just delivered. The waterfall light stopped working 2 months after we bought it, and cost us about $600 to replace in Aug 2020. The bulb stopped working after a year and we were told that this was rare but it wouldn't be covered under warranty and would cost us another $96 for a technician to come out to look. A no show appointment and a reschedule. A bulb replacement was $300 plus labor. In Aug 2022, all the jets in two corners of the tub stopped working . Another $96 for a technician to come out The jet pump needed replacing and we were quoted almost $1k to get it fixed and two months later, the whole thing is dead. We basically spent a chunk of our savings on a hot tub that worked for 2 years. Buyer beware with buying used hot tubs from Paradise Valley Spas. read more

I have been a customer since 2011. Jessie and Carlos have both been out to the house for our Denali spa. It's always great service! Between replacing jets and maintaining the spa, they are very helpful and always prompt. read more

It's now been 9 months of having Paradise Valley Spas do our weekly service. Adriana in the office is always very helpful and quick to respond. And we really appreciate the great job that Jessie does for us each week. He's fantastic! It's such a pleasure to have a sparkling clean spa that is always ready for us to use. read more

My wife and I have had a great experience with Paradise Valley Spas. During the choosing and purchasing phases, they were very helpful and knowledgeable. Shari Baker walked us through every option and helped us chose the perfect spa for our space and needs. We needed to remove our old spa, well in advance of receiving the new spa so that we had time to repair some water damage on our deck. Aditi Sharma, in customer service, was able to schedule the removal within just a couple of weeks. The removal crew was very professional and conscientious. They removed the old spa quickly and efficiently. They also cleaned up well, afterwards. I highly recommend Paradise Valley Spas for anyone looking for high quality and great customer service. Jeff, El Cerrito, Ca. read more

Hi, Paradise valley spas has been servicing my spa for 5years now. I have found that the are very responsive to any concerns we have. Jarely emails me if there are any schedule changes or if specific maintenance is required.. I especially want to call out Tony who does the weekly service. He is very dilligent, courteous and thorough. He helped me shut down the spa for the time we would not be using it. I also want to call out Allyson who helped me with some questions I had and provided the hardware for me to repair some items. read more

We just got a spa from Paradise Valley. The manual is not intuitive nor am I great at deciphering them:-), but the customer service is just incredible. Whenever I call I'm able to get to speak to somebody live. Jody walked me through the Initial spa set up on the phone so we could start enjoying it right away. He also Scheduled in-person training. I couldn't be happier he just spent an hour with me, sharing his knowledge and tips. He was extremely patient as I kept asking the same questions over and over. And even help me take notes, very kind, very thorough. read more

They came in on Black Friday, and just as we all needed, out very own spa. They came in and are ready to deliver the hot tub. We are wondering how are they going to place the hot tub in a garden area, but they manage to place it w/ ease. Tony, Kevin, Brandon and the rest of the crew are very helpful and did everything w/ care and efficiency. Would highly recommend them. read more

All around service is great! My third time using them for a Spa clean out. Jesse is great. Called me to let me know when he would arrive. He came on time. Did a thorough cleaning, changed out the filter. Spa looks like new. Also, exercised all the Covid-19 protocol. Very professional. I highly recommend them and will be calling them for my next clean out service. read more

Having a terrible experience with this company. The lack of communication after the sale is incredibly frustrating and still dont have the product ive paid for after almost a month now sitting in the warehouse. I am willing to eat the 2k deposit due to the terrible experience i am having. I wish I did better research on this company. I have learned my lesson and hope to share my experience. Extremely god awful. read more

These people are pros. Recently, the heater in our 17 year old hot tub stopped working. Because they are nearby and had good reviews, I contacted them. Within a few days they came out, did some diagnostics, gave me an estimate, had the part installed and the tub running. The repair guy Mario was nice, smart and efficient. 2 months later, the tub continues to happily crank along. There are less expensive options for tub repair but I don't mind paying a little more for food and quick work. My one s is the amount they marked up the motherboard that they installed - can that really cost $700? But I have no regrets as the work is solid. read more

I need service and repair parts for are Sundance spa. I called the San Mateo Store were we purchased are Victoria Sundance Spa. I spoke with Allison Uz about all the parts and supplies I needed to order. She was very helpful in explaining and the customer service was impeccable. I had a lot of trouble with their service department after purchasing are hot tub. It's nice to have great service like this again from a company I actually like. read more

Nick Adams has been wonderful, professional, polite and thorough. I highly recommend him for work. Trustworthy.

I was a newbie when it comes to hot tubs. Shari was so patient, letting me ask multiple questions, making sure she was giving me the information I needed to make an informed decision. How many sales people take the time to put you through hot tubs 101, not many. Not only that, but she helped me understand the balance of value for the $$$$, advantages of one model versus the other, features advantage of having and not having. Shari was a great professor, I passed her quiz so that she knew that I understood. I am very happy to have has such a great sales person and Shari, you earned it. If anyone you know is thinking about a hot tub, then I am highly recommending you work with her. It will be a win wine outcome. Paul S. read more

Similar to RI S., I have found their service to be absolutely terrible. The product, the Sundance Spa, itself, is awesome - love it - hopefully someone from Sundance Spa is reading this and will find another distributor of their products in our area. Took me 3 weeks to actually place the order - claimed multiple new system installations as the problem - I should have known better when trying to give someone money even before delivery was nearly impossible. But it got much worse when I realized I ordered a screen when I should have ordered a shade - called back to fix it - said they couldn't take it back but they could get me another one in 2-3 weeks so I placed that order. It's been over six weeks since I placed that order, I have reached out multiple times and have yet to get any information and in the past 10 days, haven't even been able to get a call back. About to dispute the charge with my credit card company. If you know what you're doing and can manage the spa yourself, then sure, buy a spa from them; but if you need any kind of after sales support or service, be prepared to wait a very long time. read more

I have had my Sundance hot tub from Paradise Valley Spas for over 7 years now and on several occasions, have had the pleasure to interact with Mario, one of their service techs. Mario came to my home this week to diagnose and fix a problem I was having with the hot tub. He is one of the nicest service people you will ever deal with and is always very efficient in resolving problems. I would highly recommend Mario -- and by extension, Paradise Valley Spas. read more

We use Paradise Valley to service our spa regularly, and of course we also call them when there is a problem. Most recently, Jody came out to diagnose and fix the spa. In a matter of minutes he figured out the problem, installed the parts and had it working again in no time! He really knows his stuff (be sure to ask for Jody)!! Not only is he friendly and professional, he made sure to inform me about some of the wood damage that had occurred and suggested that I address it now, before it gets worse. Thankfully he let me know, so I could organize getting a handyman in here! Thumbs up for Jody and Paradise Valley Spas! read more

Dan just helped us get our spa up and running and installed a new Ozone device. Super friendly guy! Thanks Dan!!!

Just wanted to give a shout out to Paradise Valley Spas and their amazing technician Jody. I was due for the UV light to be replaced however in the interim I had managed to pop out the piece inside the drain that kept water from coming out until you screwed the drain hose on. Jody easily replaced the pieces and it works perfectly now. Secondly, for several years I have been laboring when draining the Jacuzzi to get the remaining several inches of water out of the bottom. Jody pointed out the 2nd drain that is much lower then the large one and changed my life! It now competely empties and all I have to do is mop the remaining debris! Paradise Spas and Jody are both awesome and I can't recommend enough! Bill read more

I've been working with Adriana Chong since we purchased our hot tub during the beginning of Covid-19. She is fantastic -- responsive, generous, and detail-oriented. New to Paradise Valley Spas and to us is Allyson Struth. She has been a tireless advocate for us -- excellent with her communication and dogged with whoever has lagged in the supply chain. The service team is excellent. And of course, we love our hot tub! read more