We've had a great experience with Level Up Pool Service. They come out weekly and always leave the…read morepool looking clean and well taken care of. Everything feels consistent and reliable, which is hard to find. The team is also really easy to communicate with. Emma is quick to respond and always keeps us in the loop if anything comes up. It's been a smooth, low-stress experience overall, and we're really happy with the service.

Five stars for Level Up Pool Service! The team is always professional, reliable, and on time. They…read morekeep our HOA pool crystal clear and take great care to ensure everything is running smoothly. I appreciate their attention to detail and outstanding customer service. I highly recommend them to anyone looking for dependable pool maintenance.

Peninsula Pool & Spa have helped me several times. This post/review is long overdue. My apologies…read moreto everyone. These guys are fantastic (father & son)! When I have called Peninsula Pool & Spa in the past for help with issues with my pool/pool system (pumps, heater, etc.) they have always responded to request quickly. They have a professional yet personable way about themselves which makes talking to and working with them a positive experience. I will hopefully be able to reach them in the future. I will go to them first as long as they're in business. And, I would highly recommend them to anyone who asks. They've helped me with four (4) issues specifically: 1. HEATER: My pool heater wasn't working properly - they inspected and provided feedback/recommendation on next steps (they came onsite for this) 2. CONNECTING HOSE: A hose from my pool pump and cleaner pump needed to be replaced - they asked for pics then guided me through the process of buying and installing the parts myself 3. PVC PIPE REPLACEMENT: The same hose was connected to an elbow joint that cracked - again, they explained exactly how to remove the elbow joint, add contact cement, and install a new elbow joint - step by step over the phone and via text message 4. PUMP: My pool pump wouldn't start - they explained that I needed to prime it with water - easy fix (they came onsite for this) I've listed 4 issues they've helped me with and 2 of 4 they helped at no cost without even coming onsite. This is a business I want to maintain a relationship with. OUTSTANDING! I would give them more stars if I could.

Highly Recommend - TC Saved the Day! Today (Saturday) I…read morechecked my swim spa chemicals and discovered the water level had dropped by about a third. I immediately started calling the Bay Area spa companies that Grok recommended. Only TC picked up the phone. He calmly walked me through troubleshooting over the phone, helped me identify the issue, and guided me step-by-step until we stopped the leak. I was honestly shocked and so grateful that he took the time to help me on a weekend without even being on-site yet. I can't thank him enough. This level of genuine customer service is rare. From now on, TC and his company will be my only call for any swim spa service.

I sent George Flanigan a request for quote and service of my 2023 Sundance Cameo 880 series Spa…read moreafter I looked over his website and saw what a great job he did at listing all his spa services and the associated charges. I had a hell of a time with both mildew or mold growth in my spa where I did a complete change of water and a deep cleaning along with a chemical cleaning of the jets just two months ago. Yet I was still getting brown flecks that were coming out the Jets and floating around my spa and I had really lost my patience with it. George contacted me back the same day via email with some very useful information and said he could make it out the next day to look things over and come up with a game plan. He said it sounded like it would be a two-day service where he would have to drain the spa and use a commercial jet cleaner one day and let the spa sit overnight, then refill it and super shock the spa the next day before refilling it and balancing all the chemicals. The knowledge he imparted to me about water chemistry that first day was beyond anything I had ever heard before and there were a few different reasons why I was dealing with the issues that I had. He mentioned there were no guarantees this would take care of the problem but he had handled spas worse than mine before and been able to solve their issues. I have been a spa owner for over 30 years but this new spa has been a real challenge and obviously my chemical balancing wasn't preventing the growth in the spa. Two days later my water is crystal clear and my chemical levels are all completely within safety levels. It's refreshing to find someone in their field of expertise who knows what needs to be done and communicates it flawlessly then executes on the plan with stellar results! I was so impressed with his timeliness and service, I decided to hire him for weekly maintenance on my spa so I wouldn't have to worry about whether I was balancing the chemicals correctly anymore or not. I wouldn't hesitate to recommend Alumni Pool Service for any kind of pool or spa servicing based on my experience with them!

We've had a pool since 1980 and in all those years, no company has ever matched the level of…read moreservice, professionalism, and consistency that George and Alumni Pool Service deliver. George has been taking care of our pool since August 1, 2012, and from day one he has been reliable, knowledgeable, and incredibly detail-oriented. He doesn't just "service the pool"--he makes sure it is always clean, sparkling, and perfectly maintained year-round. He's proactive about spotting potential issues before they become problems, and he explains everything in a clear, honest way. What sets Alumni Pool Service apart is George's pride in his work. You can tell he genuinely cares about his customers and treats every pool as if it were his own. After having tried other services in the Bay Area over the years, I can confidently say Alumni Pool Service is the Best in the Bay Area! If you're looking for a pool service that is dependable, trustworthy, and delivers top-quality results every time with great value, look no further. Thank you, George, for over a decade of outstanding service!!!

REPAIR MASTERS Called Wednesday afternoon; my hot tub was…read morefully functional by Friday afternoon!!! Heater changed out for four bills, best service and price in the area!

Didn't purchase anything from them...yet…read more We own a 15' Master Spas Swim Spa. I came to Yelp looking for a company that maintains the hardware and services our area. I mis-read the company here and thought Pacific Coast Sauna and Spa did that. While I was writing down the number to call their office (the number list here is for the owner's cell), he called me back. I was incredibly impressed by the conversation. There was zero attempt to sell me something I didn't need AND he coached me for things to consider in the future...even telling me how to expertly do what they do. So, if you're looking for servicing of your water...these guys can help. If not, they will professionally give you an appropriate reference for what you may need that they don't do. That's customer service!!!

I can't speak highly enough of Creative Energy and the service they've provided. We purchased a…read moreswimspa from them, but due to contractor difficulties on our end, things went sideways - the spa ended up sitting on top of a concrete pad rather than being sunk into a pit as intended. Once we sorted out a new contractor, Creative Energy -- and in particular Alex (their delivery chief) - rolled up their sleeves and figured out how to move the spa off the pad while we dug the pit, then came back and moved it in once it was ready. None of this was their problem to solve. But it was clear they weren't comfortable leaving a customer in a difficult situation they hadn't caused, and they went well beyond what anyone could reasonably expect to help put things right. That kind of service is rare, and it's exactly why I'd recommend them without hesitation."

Bought May 2016. Leak started in 2022!?! *If you see David's "reply" below, plz know he has not…read morereplied to emails on 7/2, 7/9 or 7/11. Trust, I have all receipts if needed. Should've known something was wrong when they kept advising to use "fix-a-leak" for 3years, to which the manufacturer said they "don't recommend." After weeks attempting to negotiate a fair repair cost, the manufacturer servicecases@watkinsmfg.com (Maria) offered No assistance. The store dealer reps (Wesley & Neil) refuse to have an actual conversation. They simply send me a link to agree to pay $3000-$7000 to remove the spa for repairs. Max spa & Coleman Spa are recommended by my repairman. - Negative ZERO STARS. #Themoreyouknow More pictures, and details to come....

We have been using this company for several years. They are above and beyond the BEST pool company…read morein the area! You would think after years of service that the level of customer service would decline, but not with this company... Every year is better than the last! They also have great resources for companies that might provide services in areas that they cannot. Such a wonderful team! Thank you Peninsula Chemical Company for the great service you provide!

In the market for new pool service company since Fall 2022, and in the interim, pool equipment…read morestopped working so that we had algae and so much debris on the bottom of the pool, we started referring to the pool as "the swamp". Very happy to report that Yeltsin responded to our cries for help! and not only cleaned up the swamp, but upgraded/updated our filtration system such that our pool looks better than it ever has. I am so impressed with Yelstin's professionalism, expertise, transparency and patience in explaining everything to us, and answering our many, many questions. Very appreciative of the excellent customer service provided so far! Highly recommend Peninsula Chemical Company, and, Yeltsin!

MARIO LOPEZ is the best damned spa repair professional. I hired another company to repair my spa…read moremultiple times and always regret and kick myself when I don't remember that Mario is worth the wait. In one short reasonable session, he was able to assess ACCURATELY the condition of the spa, which is 10 years old and recommend an easy and cheap repair that fixed my temperature issue. Mario is often busy, but well worth the wait.

Very disappointed. I bought a hot tub there in 2002 and just called because I wanted to make sure I…read moreknew the right information to order a new cover and they couldn't find me in any database and really didn't care.... So strange!!

The owner Chris and Lisa are such sweet couple, and they do pool right!…read moreThey have been in business for decades, previously as an architect working on Hillsborough properties design and construction, I only trusted them as the are knowledgeable, fair in business, top notch in quality and services. Solar heated pool? LED? Remote tablet control? They got anything and everything! Now as a realtor selling properties, I also love hiring them as pool inspection whenever I need one. They are detail oriented and know what they are doing. Plus they are such a super warm hearted couple that you would LOVE working with! I would give 10 stars if I could. Thanks for everything Lisa and Chris!!!

Waste of time - two weeks later and the self proclaimed experts can't figure out how to install the…read moreIntellicenter / pentair upgrade. Found out this is only their 2nd install and prior 2 were wifi connection only. I told them upfront that it had to be like the old system that used the antenna / pentair block communication rather than direct wifi.

I cannot be happier with Pure Aqua's service on my hot tub. I called Tony and made an appointment…read morefor the next day. Frankly, because of so many contractors who never show up, I only half expected them to show. But they did, within the time frame specified. The technician, Mike, diagnosed the problem within seconds, and fixed it right away. I was nervous letting him leave before the tub was refilled and tested, but he seemed so sure that was the problem that I let him take off rather than paying to wait. Sure enough, this morning, the tub is completely fixed! I'm a very happy client. Thank you!

They were amazing and so friendly I definitely recommend…read morethem because they rescheduled me with no problem since the project that we were working on it wasn't ready for them but at the end everything was perfect Thanks Tony!

Angel was right on time. He showed up at exactly 11 AM. I received an email stating all of the…read moreitems he would accomplish each week. His weekly price per visit is very affordable. Angel is very personable and listened to my questions and concerns. Looking forward to having Angel keep my pool in tip top condition. Most of all, I am very pleased with the quality of his work. Lelana

We have been using Atlantis for a couple of months and are thrilled with the service we get. We…read morehave a pool surrounded by trees that sometimes drop leaves and debris in the pool, so it's always been a delicate balancing act of watching the chlorine levels, cleaning the pump out etc. As the owner is also a long time pool installer, he is very familiar with every aspect of the pool and system, and when to check/modify/adapt. Plus he's just a really good guy. We appreciate their service and HIGHLY recommend for any pool service.