I came to the store with some service needs and they were Johnny on the spot. They saved my bacon!…read more I will be doing business with these guys again soon. They have my vote.

We had an issue with our spa cover that was most likely a product defect. Jeremy handled the issue…read moreprofessionally and even went the extra mile and delivered a new spa cover to our house. I found that to be outstanding customer service. Thanks Jeremy and Henry. You guys are the best. Paul & Cathy Kukla

DJ is the man. Took my call, spoke to me professionally and showed up ahead of schedule. Highly…read morerecommend!

DJ is highly responsive and communicates timely. He quickly diagnosed the issue with my 20 year old…read morespa and offered multiple solutions and suggestions to save parts costs. I opted to source a circuit board online and DJ offered to walk me through the change via FaceTime (since I'm fairly handy) or come back and install it if I run into difficulty. DJ is a professional and a pleasure to work with, a breath of fresh air compared to the many fake spa techs out there. His service charge is 25-30% less than most so-called spa companies.

Ray has been a valuable service tech for me for three to four years now. He is extremely…read moreknowledgeable and personable. I highly recommend him if he is available. He does run a busy schedule.

Great service, Ray was available the next day. He thoroughly explained what had broken, why, and…read morewhat parts we needed to buy to ensure we have no more leaks. Vet owned is a bonus!

Saved us again! We were having trouble with our dream maker spa and stopped to have our pump…read moretested. The guys were awesome confirmed the pump was worked and told us to check the fuse. We did and it worked! Needed a few replacement parts and they had those too. Expensive but these parts are hard to find and we needed them. They were very helpful! We won't go anywhere else.

I called up the store looking for a new/used lid for my cartridge filter. I was in luck (or so I…read morethought) as they did have one. I found a bunch on Amazon for $89 each, brand new. The person I talked from the store said he'd have to figure out what the price should be. 4 hours later, he called me back and said the price was $249!! What?? $249?!?! He tried to justify the cost as they "guarantee" the product and I wouldn't get a warranty/guarantee from Amazon. - BTW, Amazon DOES have a 30 day return policy and Pentair has a very good warranty on all it's products. Sorry, but I know when I'm being had! A $160 difference? Please. I'm very disappointed!

I called Westmoreland Pool for the first time yesterday and talked to Clay. I've been struggling…read morewith high pressure for most of the summer and no one could figure out why. Clay diagnosed the issue very quickly over the phone and told me exactly what to do. I couldn't believe it could be so simple but he was right and my pool is working great now. Wish I had found him sooner!

Excellent experience with Westmoreland Pool Service! He was extremely responsive, communicated…read moreclearly, and provided outstanding service. Everything was handled promptly and professionally, and it's obvious he genuinely cares about his customers. I highly recommend Westmoreland to anyone looking for reliable pool service.

This was our third time in six years that we have built a pool with Shasta. What keeps us coming…read moreback is their in floor cleaning system, and the fact that to upgrade the equipment. Also their longevity on business The good- Garrett Dow,the construction manager was the best person as far as communication goes. He always responded to my text and phone calls in a timely manner and he kept the project moving. The trades that he had on our site were always professional and easy to work with. The AI operator was helpful when I couldn't get a response from anyone. I liked their Builder Trend Ap for communication. What needs improvement- project manager didn't respond in a timely manner or not at all. Never picks up the phone. This is the main contact for the project and this added to undue frustration. Good communication is key to any project. It seems it's hard to find good people that have the skills to do this now adays. I will continue to recommend Shasta as they do build a great but just don't expect great communication unless they get better project managers

Lengthy But Miserable Experience We signed our contract and…read morepaid our deposit with Shasta at the beginning of January. We were told permits would be submitted immediately and that our prefabricated fiberglass pool would be completed by the end of March, or no later than mid-April. Instead, the project took six months to complete. Communication throughout the project was extremely poor. Calls, emails, and text messages often went unanswered for days, and getting updates was nearly impossible. Work crews frequently arrived without notice or failed to show up when scheduled. At one point, our project was left without a superintendent overseeing the work. The construction process was also disappointing. Equipment damaged our patio, fence, and the side of our house, and crews repeatedly left trash, pallets, tires, and other debris on our property, resulting in an HOA violation. The pool sat partially filled with stagnant water for nearly a month before work resumed. It wasn't until I filed a complaint with the Arizona Registrar of Contractors that progress noticeably improved. Even after completion, several issues remain unresolved. The pool cooling system we paid for has never worked, damaged coping and a broken pool tile have yet to be repaired, and the promised three months of complimentary pool service has been inadequate. On multiple visits, the technicians failed to properly clean the pool, and communication with the service department continues to be just as unresponsive as it was during construction. Overall, our experience was marked by poor communication, missed deadlines, lack of accountability, and unfinished warranty items. Based on our experience, I would recommend carefully researching other pool builders before choosing Shasta.

We were pleased with the professionalism and the competitive pricing and have just hired this…read morecompany to provide weekly service to our pool.

Everything went well and the end result is awesome! Great experience with Jayson and Dru. Highly…read morerecommend

DO NOT WASTE YOUR HARD EARNED MONEY BY USING THIS COMPANY!…read more They are the worst out there. We gave them the opportunity to make things right when the pool they built started cracking after 6 years. They not only told us they wouldn't even consider helping, they stated that we owed them $1000!!! After years!! Their contractor broke our gate and they replaced it with a smaller gate than we had without asking us. They will not back up if anything goes wrong. Don't do it!!

If I could give zero stars, I would. My experience with this company has been overwhelmingly…read morenegative, and I strongly urge others to think twice before doing business with them. There are far too many issues to list in detail, but the overall our pattern was clear: lack of accountability, and a complete disregard for customer satisfaction. What should have been a straightforward experience turned into a frustrating and stressful situation not once, not twice, but again and again. I gave multiple chances for things to be resolved, but nothing meaningfully improved. It's always been the same on going issue again and again. Save yourself the headache and look elsewhere!!

They did a great job repairing my leaking pool equipment. They were able to start the job quickly…read moreand their pricing was very affordable. I will definitely be using them for any future pool repairs that I need.

Our pool has had a rough season with algae and then a broken filter. When I was finally ready to…read morecommit to spending a little extra money, Hawaiin Breeze Pools was ready to take action. Within a week, they were out to install the new filter, and then drain and chemical wash the pool. With a few extra repairs, and within a few days, our pool was looking as best as it ever has in the five years since we bought our home!

Very professional and honest man. Came told me exactly what was wrong with the pool and helped me…read morefix it.

Upfront, responsive, pricing is within range of other companies, but not over the top. Seems very…read moreknowledgeable of how to maintain a pool.