Quick response flexible service and great reputation, got me an answer and quick turnaround on dry…read morecleaning for a suit on a last minute trip.

The past two Years I have brought my daughters prom dresses to be altered. The lady who does the…read morealtercation was very rude to the girls and myself. The first year I thought maybe she is just having a bad day so I gave her the benifit of the dought because we all have bad says. This year the same attitude like we were inconveniences her by being there. And to top it all off she told me it would be $100 ( very nasty when telling me) but when I picked it up it was $50 more then original price!.​

When I took the suit out of the dry cleaner bag there were all these threads hanging off of the…read morepant cuffs. I cut them off and wore the suit. The next day I took it in to them and they gave me a really hard time. All I wanted was for them to fix the suit to the condition I brought it in. They argued and said they wouldn't re hem the pants. When the auto text came in, they charged me $22 to clean the suit. I also noticed there was a bad iron mark on the sleeve which I didn't even talk about but would never wear the suit in public. The damage was so bad, I can't wear the suit. Just about the worse customer service I've ever had. Really bad dry cleaner.

Top notch service and turn around. Brought a few items in later on a Friday and had them back…read morearound lunch time on Saturday. They provide top notch quality service at a very fair price.

Ruined drapes and refused to honor their own written policy. Do not bring your valued dry cleaning…read morehere! I brought my drapes here for service (totaling $64). The laundromat completely ruined them with both the length being shrunk and as a result the texture being ruined on all 4 panels. Their official store receipt explicitly states they will pay "up to 10x the cost of service" for damage, which equals $640. The actual replacement cost for my drapes was less. Despite their own written policy covering this full amount, they refuse to pay the amount to replace. The staff when I went in person said it shouldn't be a problem to get fully refunded. Now after numerous calls over the past few weeks, the manager of the organization will not reach out to me and is using his team to act as the in-between. They also admitted that no one even knows who monitors or accesses their company email inbox, making communication impossible. Because this business does not care about making things right and treating their customers fairly by honoring their written guarantees, I have officially filed formal complaints with the New York State Attorney General's Office and the Division of Consumer Protection. Beware of doing business here if you value your textiles. Please see the before and after photos to make your own judgement.

DO NOT TRUST these people. I sent 2 bags of laundry to be washed and folded and ended up will a…read morebill for over $240. (usual price is $4 a lb. and the bag totaled 40 lbs.) As a new customer I would expect them to reach out to check the service I required after telling the driver I just needed my items washed and folded.. They obviously had my contact information because they sent me my bill by email. NEW CUSTOMERS BE AWARE. THEY WILL RIP YOU OFF........

The wait time and price was too much for what was done. There was zero transparency and poor…read morecustomer service.

40$ and 3 weeks for a zipper. I could have just bought the same sweatshirt for less. bad customer…read moreservice, I do not recommend

It genuinely pains me to write this because, until now, we had nothing but positive experiences…read morewith Forest Cleaners. After what happened yesterday, we will never return. We dropped off an expensive shirt to be dry cleaned. It was purchased from Italy for $180 less than a month ago and worn to a wedding on August 1. It's also very distinctive, with light blue buttons and patterned detailing inside the cuffs and along the front button placket. When we picked up our dry cleaning, Forest Cleaners GAVE US SOMEONE ELSE'S SHIRT. Mistakes happen. I understand that. What I cannot accept is how the owners handled the situation once I brought it to their attention. I was told they now need a WEEK to "track down" our shirt because the actual cleaning is handled by a third party. That was news to me and, frankly, raises another concern. I thought I was trusting Forest Cleaners with our clothing. I had no idea our garments were being sent elsewhere for cleaning. The owner explained that the wrong ticket had apparently been placed on our garments and mentioned that they process more than 100 shirts a week. I'm sorry, but that is not the customer's problem. Your volume does not excuse giving one customer's clothing to another customer. What upset me most was the response from the male owner. I was speaking calmly with his wife, who was also speaking calmly with me. When I explained that if they could not locate the shirt, I expected to be reimbursed for it, he became combative and began yelling at me. I had to ask him to change his tone and stop speaking to me that way. Think about this from the customer's perspective. You require payment upfront. We paid you to professionally care for our clothing. You then gave our $180 shirt to someone else, told us we need to wait a week while you try to locate it, and then yelled at me when I said I expected reimbursement if it cannot be found. I have the original receipt for the shirt. This isn't an exaggerated value or something we purchased years ago. We bought it last month. This happened Saturday, August 22. I was told they would contact me within a week, so I will update this review with how Forest Cleaners ultimately resolves the situation. Regardless of whether the shirt is recovered, the way this was handled has already lost our business. A mistake is one thing. How you treat a customer after your business makes that mistake tells me far more. I expected accountability, concern, and an effort to make the situation right. I did not expect to be yelled at for asking a business to take responsibility for an expensive garment entrusted to its care. We will not be returning.

Visiting town for family and needed two pair of jeans hemmed. They were able to turn them around…read morein three days no extra charge. Perfect job. Fair price. Good business

Horrific! They destroyed thousands of dollars of clothing. Not a single item was cared for…read moreproperly. Silk dresses, cashmere sweaters, and blazers - all ruined. Sweaters are stiff and pilled. Delicate shirts were hung on metal hangers, completely destroying the shape. Clothing's texture is all stiff and damaged. Pants were shrunk. AND they stuck these horrible glue-on barcodes on everything. Completely un-removable, right over the labels of designer clothes, including a $700 Veronica Beard blazer - destroying everything with their itchy glued on labels that I did not consent to being adhered to my clothing. Only went here because I was on a time-crunch and Cudney's was going to take two extra days. NOT WORTH IT. They should be ashamed.

Brought in clothes to be drycleaned and was in shock when I picked them up…read more They are outrageously priced and I don't understand why the prices per shirt varied on the brand. They actually listed brands on my receipt. Seems like they randomly make up prices based on the item. Every shirt was a different price. I was charged $25 to dryclean one dress! $150 for 12 items! I have been drycleaning my clothes for many years and I have never seen prices this unreasonable. I WILL NEVER GO BACK!

Had 25 year old handmade drapes that came out like new!read more

This review is specifically for the laundromat side of the business. I have not recently been to…read moreany other laundromats in the area, so I have nothing against which to compare. But this Cudney's certainly impressed me. It was brightly lit and warm, and for a self-service laundromat, it was also very clean and well maintained. My mom has been to other laundromats in the area (beyond the Cudney's cleaners), and she likes this site much better - very few machines out of order (and when they are, they're marked), and she's never had a problem with close smelling off after being washed here (she has at others). It does seem to me that for a laundromat of this size, there weren't enough chairs for customers to sit. Also, I was not aware of a bathroom on site. I guess you have to walk next door to Stewart's?

Conveniently located on Balltown Road in Niskayuna…read more Excellent & timely workmanship, friendly staff. Do alterations as well.

Quite decent dry cleaners tucked into the somewhat inconvenient corner shopping plaza by Balltown…read moreand Nott, across the street from the Niskayuna Co-op. We've used them four or five times now after having an awful experience with the other nearby dry cleaner, and so far so good. Things have been clean, on time when promised, haven't been ruined, and the pricing isn't bargain but it's fine. I give them extra credit for knowing their limitations: another piece that had been ruined by the other cleaner was in an uncleanable condition, and they admitted as much before taking our money to try to clean it. Places that do the cleaning themselves tend to know this stuff much more than the ship-off-to-cleaning-plant storefront operations. We haven't tried any tailoring/alterations here as yet, but they do them on-site. I'm giving them four stars within the category of dry cleaners largely because every other place has been a two or a one thus far, so you figure within same-class they're well above average.

Found this cleaners on Google. I'm attending a 60th birthday celebration in Virginia next month…read more Alterations had to be done on the jacket and slacks. Terminator Quote! ILL BE BACK !!! Thanks for making me look better than I already do.

I am in love with Rainbow Cleaners! Brought in a big load of laundry for wash and fold, and they…read morewere very helpful in explaining how that would work, when I could expect it, and how much it would be (quite reasonable!). I also asked them to fix a tear, clean up a stain, and condition my beloved leather bomber jacket. The person I spoke to was very interested in the coat, we chatted a good bit about it, and she assured me it would be well taken care of. A couple hours later, she called and informed me that they'd noticed that an inside panel at the back of the neck was also quite damaged. She wanted to make sure I was aware of this (I was) and assured me that they would do all they could to repair this as well because "I know how much this coat means to you." I didn't think this patch even could be repaired, which I why I hadn't mentioned it--to have it be noticed and addressed with such kindness means a lot to me. Professional, friendly, thorough, and kind. I'm looking forward to working with this business for a long time.

I needed to get a suit dry cleaned and had not been to any in the area before. I chose Feigenbaum…read morebecause it was the closest and was very pleasantly surprised. The woman who helped me was very helpful and answered all of my questions. I paid about $25 for a suit jacket and pants. I was able to the suit rushed at no extra cost and it was ready the next day. I will definitely be going back in the future!

I'm done using this dry cleaner. I've gone here a couple of times, mostly due to location and…read moreconvenience. However, after the last visit, I will be going to a new place. I dropped off 3 items of clothing; 2 blouses and a winter coat. I was charged for 4 items of clothing because the coat had a removable hood that was an extra 4.19. Next, I wanted to pay with a gift card, but apparently, credit card information is stored and saved on their computer and they just used that one without telling me. When I stated that it was the wrong form of payment, the employee just shrugged her shoulders and said it was already done and if I wanted, I could take it up with the manager tomorrow. Never again!