Unprofessionally late, no attention to detail, and sub par service for what you pay for. (This is in regards to the nail services only. I think Catherine the owner is absolutely lovely and talented).
First time I came here was for mani pedi groupon which was about a year ago. Then I went back last weekend for a mani pedi and was reminded why it has been a year since I've gone back. And also keep in mind, I decided to splurge and got the beautify mani/pedi. I really wanted to be pampered.
I arrived about 10 minutes early. So I didn't expect to be serviced right away. My appt was at 11. The nail tech did not arrive until 11:15!! I guess the bus was running late. But as a customer... I don't care if the bus is running late! Leave earlier! As a professional, you need to plan for these things. If your shift starts at 11... plan to get to work by 10:45. At least that is how my work ethic is.
Because the nail tech was late, she needed time to settle in and get things ready so my appointment really didn't start until 11:25. I know Catherine the ower was a little annoyed that clients were waiting but she did try to salvage the experience by chatting it up and trying to make us feel welcomed (which is appreciated, but still irritated at this point).
I tried to just forget about the wait time and just relax and enjoy myself. But as the appointment went on... it was pretty much like a regular mani pedi. I mean I was expecting a lengthy massage which in their description is a massage plus and "INTENSIVE" essential oil massage. I mean, for a 75 dollar foot treatment, I am expecting a massage longer than 5 minutes! Because the tech was chatting it up with the other nail tech, she wasn't really paying attention and only half-a**ed my massage. She was really caught up in her conversation so it seemed like she was just going up and down my arms and legs with barely any pressure. Intensive? NOT. AT. ALL. So unsatisfying!
Now for the actual polish- I would have been better off painting my nails and toe nails myself. My nails were unevenly filed. The polish looked subpar. It did not meet my expectations at all for what I paid for--- and it was 50% off too! I would have been so mad if actually had to pay 120 for what I got. But I felt that even paying 60 dollars for the service I received was an absolute waste. There was absolutely no attention to detail.
Bottom line- do not come here for the mani pedis. It is a total rip and you are better off going to your run of the mill nail salon by your grocery store. Seriously. DO NOT COME HERE FOR MANI PEDIS!
*****Now, I have been here for the recovery facial. And I absolutely loved it. I would rate their facial services 5 stars (even though I've only had one facial here). My skin felt smooth and I left spa chi glowing. Literally glowing. And it was sooo relaxing and perfect, so well worth the money and time spent for the facial. It is just unfortunate to have the dark cloud that is the mani pedi service hang over an otherwise wonderful business. read more