This review is for the Shot Clinic only, as I did not go into the store…read more Four Muddy Paws hosted a shot clinic sponsored by Partners For Pets. The prices were phenomenal!!! My baby rec'd 3 shots for $27. We arrived first thing in the morning, since the clinic was from 9am-12pm on May 2nd. Four Muddy Paws is housed in a strip mall with plenty of parking and there was a bank next door that looked to be closed on Saturday so that accommodated for additional parking. The clinic was held outside in the grassy area, they had a table set up, so it was first come, first serve. The paperwork was simple and they accepted cash or card payments. The wait time wasn't bad, it took us an hour from start to finish and the staff was really nice and loving to the babies and were ready for all types...meaning if your fur-baby was scared or frightened. We rec'd a free cookie from Treats Unleashed for the fur-babies and a $5 gift card. Dogs Distemper VX FREE Bordetella VX $12 Lepto VX $15 Microchip $20 Rabbies VX $15/$40 Cats FVRCP VX FREE Felv VX $20 Microchip $20 Rabbies VX $15

This business can go ahead and delete my customer account. I called the business 10 days ago and…read morethey stated they would order my dog's food and it would be delivered to the store today. I called to check on the delivery status and they said they cannot get that specific dog food in anymore so basically staff stated they were going to order it and didn't. Now I have no food for my beloved fur babies and I have to figure this out. I am usually pro small business but in this instance a lot of the in store items are cheaper on Amazon. I spent a lot of money at this location on Adored Beast products as well but I found a vendor with better prices for that. Save your money and compare shop and you will probably get better customer service else where as well. Don't wonder why small businesses are going out of business everyday ... this poor customer service is unacceptable.

We used the groomers services and the staff was incredible. Very caring for the animals and price…read morewas great for what they did! Will be back

If you have a dog who isn't fond of having their nails clipped, I recommend taking them into…read moreWhisker Bones. They don't charge much and they do a good job.

They cut my dog three times 1 years ago and then would not honor a free Grooming…read more You can improve by not cutting my dog. They said well we can't guarantee that because we move animals.

Yesterday Petco had a flood and no customer was allowed in the store…read more I know this because I went to the store to buy a baby ferret and they said no customer was allowed in due to the flood They told me the baby ferret was still in there, and I could come back tomorrow So today I woke up and I got to Petco 10 minutes before they opened so I can be the first one in the store so I can buy this baby ferret Since no customer was allowed in the store yesterday an employee bought the ferret, and it was the same employee who told me to come back the next day to buy the ferret If customers can't come in and buy the animals, I don't think the employees should because I was at Petco yesterday way before the employee even bought the ferret and I was ready to buy the ferret and they told me I couldn't come in due to flooding, but the employee bought the ferret because she was allowed in the store because she was a worker

Always friendly & professional and then can actually trim my dogs nails! He's a big baby about thatread more

It was awesome. Morgana loves it ay Kennelwood. She loves the staff and playing with her puppy…read morefriends.

I've read a lot of these reviews and some were poor. I do not understand that because I had the…read morebest 1st experience. The front desk staff, the techs, and Dr. Trickel were all amazing and compassionate and treated my bunnies with the utmost care. One of my quad needed a molar trim. If I absolutely had to say one negative thing is that the wait time was a little long But that said it is a hospital and they take emergency patients so I can say if I have an emergency I would want them to take my baby right away. If you don't want to take a chance that you may have a wait time due to an emergency that may come in then you may want to seek more of a clinic type vets office. Thank you Hawthorne and Dr. Trickel

I am deeply saddened and frustrated by the lack of care, competence, and basic empathy shown by…read morethis clinic during one of the most difficult times a pet owner can face. ​My dog is terminally ill with cancer, and managing his comfort and pain is a time-sensitive, daily priority. Despite the urgency of the situation, this clinic repeatedly delayed filling critical, life-sustaining prescriptions, leaving us waiting for days just to get a response to our refill requests. When you are watching a sick animal suffer, every hour counts, yet our pleas for updates went ignored. ​ When I requested immediate answers and attempted to hold them accountable for these dangerous administrative failures, the staff chose to deflect blame rather than fix their mistake. They accused me of being "verbally abusive" simply because I was being firm, urgent, and demanding transparency regarding my dying dog's medication. ​Advocating fiercely for a terminally ill pet who cannot speak for themselves is not abuse--it is a response to severe negligence. Medical delays and massive counting errors (when they finally filled one of the medications, they shorted us an entire 25 days' worth of pills) are entirely unacceptable when dealing with end-of-life care. I cannot trust a clinic that handles critical prescriptions so carelessly and treats grieving, desperate pet owners with such defensiveness.

After I have written a negative review below, this owner had audacity to put such a hurtful comment…read moreand images of my dog before and after on her Facebook page, stating that the dog was not groomed for over six months. She wrote my dogs name and uploaded the pictures all without my approval so that my friends and neighbors could recognize it. Absolutely incredible! Who does that? Save your dog, such humiliation, please and save your money. Absolutely rip off. I have never paid $155 To have 40 pounds doodle shaved off completely. On top of that, I was asked for a tip and 10% charge to use the credit card. Ridiculous! Skip this place This is a reply to the owners reply. My dog gets groomed every 3 months and has been doing so for eight years. Yes, doodles coat gets tangled sometimes, but I have still never paid more than $130 for her grooming. You have shaved her off, not detangle her. Too very different things. We have recently moved here, but unfortunately, we have to drive back to our old place from now on

DO NOT TAKE YOUR DOG HERE! I dropped my dog off at 12:30. Asked if I could bring her 15 minutes…read moreearly and was told no. Three hours go by so I call to check in and someone answers saying they were never going to groom my dog, yet they never called to let me know. She was caged for hours without food or bathroom breaks

Another rescue dog adopted from Needy Paws Rescue in St. Louis, so a new visit to Heartland to see…read moreDr. Kristin Stahlheber. I liked her when I brought Sophia, so when they asked me if I wanted the same vet for Princess, I immediately said, yes. I like the personalized services that Heartland provides. First you're called into the consulting room and a vet tech ask all the prep questions. When they exit the room, they report to the vet so when she comes in, she already is well informed about your pet and what the visit is about. Dr. Kristen entered the room and congratulated me on the new adoption. She briefly asked me a few more questions, before exiting with Princess to the exam room. When she returned, she praised Princess's good behavior and gave her a good health report. Being a Chihuahua, her only issue was some tartar on her teeth. She recommended OraVet as a treat to help clean up and keep the tartar away. I'm picky about the veterinarian who cares for my fur-babies and Heartland checks all the boxes. Best of all, they do it at a reasonable price. When: January 28, 2026 Why: New dog, her first exam.

Had to put out 10 year old dog down While we were saying our…read moregood Byers they brought in the bill! Should be call Heartless Vet Hospital

After my fur-baby who was on a prescription low-fat diet, crossed the Rainbow Bridge, I went two…read moremonths without a dog. For someone who has always had one to three dogs at a time for the last thirty years, it was like going through withdrawal. Once I rescued/adopted a new fur-baby, her new vet recommended a couple of different brands of food. She did not recommend the one that the rescue group had been feeding her. Since her new vet is in Edwardsville and I had good luck here with Sprites food, I came back. I checked out all three of the brands that the new vet recommended and went with, Royal Canin. I liked the smaller bag, since Sophia is a small dog. That way the food will stay fresh and I can just buy more frequently. Plus, the price point is very affordable. The store is well organized and for a store that allows pets, it always smells clean.

Dark curly long haired male manager was pretty rude and sassy for no reason. Very unaccommodating…read moreto a simple request/price adjustment.