Added a new rescue dog to my pack, so I needed a couple of things to welcome her…read more First thing I needed was a tag for her collar. I love the machine that they have in house for making tags. You select the one you want, an associate programs the machine and loads your new tag. Then you take over the keyboard by selecting how many lines you want. The next step is typing what you want on the tag and selecting a font. Final step is proofing and hitting the engrave button. When it's done engraving, you've got a fashionable tag for your new family member. The other item I needed was a coupler. I needed it for the seatbelt restraint. Instead of securing one dog, I now needed to make sure two dogs were safe while riding shotgun. Of course, we couldn't leave without getting matching bandanas for both dogs and a couple of fresh baked cookies. When: January 28, 2026 Why: Shopping with new dog after seeing new vet.

Great staff! Easy to use equipment and no additional charges if you bring your own supplies.read more

We used the groomers services and the staff was incredible. Very caring for the animals and price…read morewas great for what they did! Will be back

If you have a dog who isn't fond of having their nails clipped, I recommend taking them into…read moreWhisker Bones. They don't charge much and they do a good job.

Yesterday Petco had a flood and no customer was allowed in the store…read more I know this because I went to the store to buy a baby ferret and they said no customer was allowed in due to the flood They told me the baby ferret was still in there, and I could come back tomorrow So today I woke up and I got to Petco 10 minutes before they opened so I can be the first one in the store so I can buy this baby ferret Since no customer was allowed in the store yesterday an employee bought the ferret, and it was the same employee who told me to come back the next day to buy the ferret If customers can't come in and buy the animals, I don't think the employees should because I was at Petco yesterday way before the employee even bought the ferret and I was ready to buy the ferret and they told me I couldn't come in due to flooding, but the employee bought the ferret because she was allowed in the store because she was a worker

To be honest, Petco has never been on my radar. I always went to the other big pet store. We…read morehappened to be next door to Petco and I needed some dog food. So I thought we would save some time and go here. Wow...I'm so glad I did. I was shocked to see that they carried my favorite dog food. I had switched to another brand because I was tried of ordering it. They even had the wet food in the Orijen brand. They also had my dogs favorite chews that I can only find at a store an hour from me. What a find! I left with a cart full and a big smile. This is my new pet store! I couldn't be happier about it. I'm just sorry I hadn't checked out this store earlier! Thanks Petco!

Always friendly & professional and then can actually trim my dogs nails! He's a big baby about thatread more

Very kind people work at Kennelwood. Take good care of your animals! Always pleased with the…read moregrooming!!!

I've read a lot of these reviews and some were poor. I do not understand that because I had the…read morebest 1st experience. The front desk staff, the techs, and Dr. Trickel were all amazing and compassionate and treated my bunnies with the utmost care. One of my quad needed a molar trim. If I absolutely had to say one negative thing is that the wait time was a little long But that said it is a hospital and they take emergency patients so I can say if I have an emergency I would want them to take my baby right away. If you don't want to take a chance that you may have a wait time due to an emergency that may come in then you may want to seek more of a clinic type vets office. Thank you Hawthorne and Dr. Trickel

We took our doxie here to have her put to sleep after she took a quick turn with aggressive cancer…read more It was the only place nearby that was available. I have had to have pets put to sleep before and, even at the emergency vet, they've had a comforting room that doesn't feel sterile, with soft lighting, and seating. I guess I shouldn't have set my expectations that high. We were led to a dirty exam room with only a hard bench to sit on, had dog hair everywhere and smelled very very heavily of urine. I understand it is a vet's office, but I've never gone into an exam room that felt dirty before. After speaking with someone else who has gone here, they also reported that smell. The vet tech had a very strange demeanor and I understand having to protect your emotions in a job where you have to do this frequently but it was very uncomfortable. They took a very long time to return after they had sedated our pup and it made the whole experience feel that much worse. They had a very hard time putting in the IV, which is not their fault, as she had become very dehydrated within the last day. But watching them bend her leg in strange positions when she was unwell was very very upsetting. Finally, I called after 3 weeks of not receiving any phone call about her cremains being ready. They said it took about 2 weeks and I was trying to be patient. They told me that they had called me an entire week prior and had left a voicemail. I checked my missed calls and my voicemails and did not have either so I do not believe they actually called me. They may be amazing vets, I cannot speak on that. But overall, I was very sad that my pup's end of life experience was in a dingy exam room that smelled so heavily of urine.

After I have written a negative review below, this owner had audacity to put such a hurtful comment…read moreand images of my dog before and after on her Facebook page, stating that the dog was not groomed for over six months. She wrote my dogs name and uploaded the pictures all without my approval so that my friends and neighbors could recognize it. Absolutely incredible! Who does that? Save your dog, such humiliation, please and save your money. Absolutely rip off. I have never paid $155 To have 40 pounds doodle shaved off completely. On top of that, I was asked for a tip and 10% charge to use the credit card. Ridiculous! Skip this place This is a reply to the owners reply. My dog gets groomed every 3 months and has been doing so for eight years. Yes, doodles coat gets tangled sometimes, but I have still never paid more than $130 for her grooming. You have shaved her off, not detangle her. Too very different things. We have recently moved here, but unfortunately, we have to drive back to our old place from now on

DO NOT TAKE YOUR DOG HERE! I dropped my dog off at 12:30. Asked if I could bring her 15 minutes…read moreearly and was told no. Three hours go by so I call to check in and someone answers saying they were never going to groom my dog, yet they never called to let me know. She was caged for hours without food or bathroom breaks

Another rescue dog adopted from Needy Paws Rescue in St. Louis, so a new visit to Heartland to see…read moreDr. Kristin Stahlheber. I liked her when I brought Sophia, so when they asked me if I wanted the same vet for Princess, I immediately said, yes. I like the personalized services that Heartland provides. First you're called into the consulting room and a vet tech ask all the prep questions. When they exit the room, they report to the vet so when she comes in, she already is well informed about your pet and what the visit is about. Dr. Kristen entered the room and congratulated me on the new adoption. She briefly asked me a few more questions, before exiting with Princess to the exam room. When she returned, she praised Princess's good behavior and gave her a good health report. Being a Chihuahua, her only issue was some tartar on her teeth. She recommended OraVet as a treat to help clean up and keep the tartar away. I'm picky about the veterinarian who cares for my fur-babies and Heartland checks all the boxes. Best of all, they do it at a reasonable price. When: January 28, 2026 Why: New dog, her first exam.

Had to put out 10 year old dog down While we were saying our…read moregood Byers they brought in the bill! Should be call Heartless Vet Hospital

After my fur-baby who was on a prescription low-fat diet, crossed the Rainbow Bridge, I went two…read moremonths without a dog. For someone who has always had one to three dogs at a time for the last thirty years, it was like going through withdrawal. Once I rescued/adopted a new fur-baby, her new vet recommended a couple of different brands of food. She did not recommend the one that the rescue group had been feeding her. Since her new vet is in Edwardsville and I had good luck here with Sprites food, I came back. I checked out all three of the brands that the new vet recommended and went with, Royal Canin. I liked the smaller bag, since Sophia is a small dog. That way the food will stay fresh and I can just buy more frequently. Plus, the price point is very affordable. The store is well organized and for a store that allows pets, it always smells clean.

Dark curly long haired male manager was pretty rude and sassy for no reason. Very unaccommodating…read moreto a simple request/price adjustment.