They will stick your cat in a cabinet along with their litterbox and food and then charge you 65 dollars a night lmao

They take good care of our dog when we need them. They are expensive, but thorough. Our dog is always very clean when we pick him up after opting for the grooming package. read more

LaBest Pet Resort - Dog report card. - Pet Training Near Me - Edwardsville, Illinois

They are not good to work with. They charge my credit card illegally and now refusing to refund because its been over a month. Then last time I board they tried to charge me for nail clipping after I had the vet do there nails. read more

We took our two older dogs for their first overnight stays since we were going out of town. The dogs need medicine on the regular, need their food soaked before they can eat it, and are pretty set in their ways. LaBest took great care of them - they ate well, and seemed very happy when we picked them up. Got full reports on them - we were very happy with their care. read more

Get use to hearing extra charge.... Taken my dog there several times and somehow the always add fees. Today it was (mind you they have trimmed my dog's nails over 15 times) - extra fee for trimming bc someone had to hold her. I was there. I stayed for the appointment in the waiting room - I could have held her. What a joke! read more

LaBest is an amazing company that has so many services to offer! The staff is friendly and you can tell that they really care about you and your pet. You can also tell that they really take pride in helping you learn the best techniques to train your pet. read more

Well, I had taken our Miko to this place. She had never been away from home before, she was 7 months old. We opted no road trips for her. They advertise a 1st time discount, but you must ask for it. They will give you a tour of the place because we asked. We decided because our Akita likes the cooler weather and we paid for her a suite w/air conditioning and a tv and a larger room, she is a bigger girl. Their website states, automatic water and food dispenser - THAT IS NOT TRUE AT ALL. When Jordan gave us the tour, we mentioned it and she said, "no, there are no automatic things like that." We said, "but you advertise that you do, what gives?" She quickly brushed that off. We were close to our trip and the cooler, larger room was ok for Miko, they also do NOT have cameras in the rooms either. So, the advertising is false, I have a pic of their site with it advertised that they do. Also, we came back from our trip a day early and called them a day in advance or our arrival and let them know. I mentioned the adjustment on my credit card, and they said, no problem. No one EVER mentioned waiting a week to get it or anything about only one person who handles it or anything about Friday's. We picked up our Miko and she seemed hot and she was definitely thirsty and needed the bathroom, that is disturbing to me. They only have one person on the weekend for pickups and it is 12pm or 5pm and you only have a short time to get them. I had to call back 2x last week and spoke to Jordan about the refund to my credit card and she said, "Sabrina handles that on Fridays." Never were we told about having to wait for a refund to my card, they quickly charged it when we took our pet there. Jordan went on to tell me that if it is not done on Friday, 7.8.2019, call back on Monday or Tuesday of the next week and someone will check on it, seriously??? I explained that was not right no one told me that my money would be held captive. So, today, 7.15.19, I had to call 2x again, to see where things were as I want to pay my credit card off from my trip, but this place is holding me up. I called and spoke to Jennifer this am, she said a VP/Julia would come in this afternoon and take care of it. I asked for a telephone call to know that it had been done. It is now 3:35pm, cst, 7.15.19, and I have not received a call again, so I called to see what the next issue was. I called, 3:35pm, cst, spoke to McKenzie she passed the call to Julia/VP of the company. Julia was not a friendly person, I explained things to her or tried and she rudely cut me off and said, "oh yeah you called this morning." I have just been busy and just got to work, I have been in meetings all day. This is excuses to me that I did not need or care to know, she knew why I called so what is the problem, since this morning Jennifer stated she could do it herself and that she had a few times??? I had to correct Julia from talking over me, explained, why I wanted it taken care of. Julia went on to tell me that is done by Sabrina on Fridays, but she did not come in then or today. Again, not my problem, more excuses. She sarcastically told me, that she would take care of it today by 6pm, if not I will contest it with my credit card company. I don't like excuses from people, it has been way over a week, almost 10 days. Julia said, "years ago we had an employee steal $50,000.00 from us, so we only allow so many people to have access to credits." Credits go back on a card; it was not cash. Not happy with this unprofessional policy read more

I love LaBest ,and so does my dog! All the staff treat you like family and your pet as well! I use LaBest for training and boarding They have taught me so much in training my dog and my dog as well. 5 from me and Leila! read more

Well picked up my pet and he acted like different animal. He was exhausted, drank immediately 24 oz of water and 4 cups of dog food. If that doesn't tell you something. And the icing on the cake was that they told me I could pick him up either at 12pm or 5pm on the day of, what they didn't mention was if it was 5pm I get charged $25 so when I had car trouble and couldn't make the noon pickup I called 16 times on the EMERGENCY LINE AND AFTER HOURS LINE NO ANSWER YNTIL 3 HOURS LATER AND I CALLED THEM FOR THE 21st time not the other way around. All in all won't be coming back!! I hear traveling tails or something was the place to go read more

My review is about a year too late, but still such a horrible experience I feel like others should be aware! I searched and searched for a good place in our area to take my 3 year old English Bulldog named Brady for Labor Day weekend in 2015. After convincing myself $162 was a good deal for a holiday weekend we decided to book it. Dropped him off Saturday morning and picked him up Monday evening. I have a super cute storage container for Brady's food and I took it there with him along with some toys. The lady asked if I minded if she wrote his name on the tag that was still on the handle so they knew it was his and I didn't mind at all. When I got it back the tin canister had his name written in sharpie in TWO places neither which were on the tag, all of his toys also had his name (not that I really care about the those). Little did I know that was just the start of it. They go get Brady and bring him back to me and he is filthy! Again I think to blow it off, he played with other dogs I should have expected it. When he got home he ran right to his food and water like he had been starved. Then 2am rolls around and I hear Brady in the hall way, he got sick all over, pooping and puking at the same time,we cleaned it up, showered and headed back to bed. The following morning we take him to get groomed and find out he had fleas for the first time also! This place was such a rip off! read more

I took our 5 month old pup to LaBest, Inc. for a "try-out" of Doggie Daycare - and a groom. He had a fun day and looked very pretty when I picked him up - had his nails trimmed, played with some new friends and was very tired when I picked him up; Thanks LaBest - Groomer: Michelle and Daycare assistant Casey - Good Job - Helen read more

I had my dog, Logan's, teeth cleaned. They did wonderful! They use massage instead of medicating them. They were professional and clean, plus very nice to my dog. read more