We have been faithful clients of Lucky Dog for 4 years+; always felt very good about how our 12 yr…read more old dog was treated. She often trots in, and seems very comfortable inside the building. Her hair looks great, and she smells lovely. Most appointments take about one hour 30 min. So,what happened last week seems unusual and upsetting. We dropped her off at 10:20am, , and expected she would be ready by noon. We never got a message or text, so we called before noon, and was told she would be ready at 3:30pm. WHAT... WHY... the response was they were very busy, and short staffed. Why didn't

I have been looking for a good place to take my dogs to get groomed and I believe I found that…read moreplace. Lucky Dog groomers did a phenomenal job on my dogs. They were in great need of being groomed and that is what we received. They look adorable. I love the attention that they took and gave for each dog. We will definitely return to Lucky dog. Also, I believe that when you compare them to other places, they are one of the most affordable places with quality grooming.

For anyone who may be on the fence about using Pawsitively services, there's no reason to hesitate!…read moreIt will be a lifesaver for you and your pet/s!!! They are reliable, professional, caring, and very trustworthy! I can't say enough about this little business and how much I rely on them and how fabulous it is to do business with them!

Seriously can't recommend highly enough. We just relocated out of the area after 18 months of…read morenearly daily dog walks with Pawsitively and they were one of the hardest things to leave. My dog loved all of his caretakers who came to visit, and my family and I loved the daily reports and photos sent. We could all tell how much each person who helped us cared about our pup and gave him their undivided attention during their time with him. A friendly and trustworthy business you can absolutely trust in your home.

I am most grateful to have had a pet/house sitter for my 7 cats and 3 dogs that took such great…read morecare of them while we were gone. It is the first time we left them to anyone other than family andLauren's daily emails and photos were not only informative but alleviated my anxiety regarding their care. Her concern, care and treatment of them was as if I was there myself. We returned home to a spotless house and happy well cared animals. I am most happy with her service and highly recommend it to anyone who wants a caretaker to watch over their "four-legged family" as if it was their own.

Our family is a newer client, but have already used Lauren for overnights and drop-in visits and we…read morelove her! Her level of communication is above our previous sitters, she replies to messages quickly and it's so nice to get an update with each visit plus photos. It was a pleasant surprise to come home to a "welcome home" setup, complete with report cards on how the kids did, and a super thoughtful touch was her asking for a touch base to make sure we got home as planned and the pets didn't need any additional checks. Sadly, we had to say goodbye to one of our fur babies last week, and after her drop-in, she left a sympathy card for us with the sweetest note. I never would've expected that and it was so touching. It's easy to see pets are her passion and I'm sure everyone else at Theuerkauf's is just as great, we've only just interacted with Lauren so far. I've already recommended their services to multiple friends!

Staff is great with pets and care about everyone. The spa sessions are amazingly perfect for your…read morepet and well worth it!

Kim is amazing. I love all the staff and I am never left disappointed. I would highly recommendread more

We have never had to our 3 yr old Australian shepherd Rebel. I felt guilty doing it. After picking…read morehim up today I would certainly board him again here. And will start getting his grooming done here. Staff made us feel very comfortable calling them to check on him. He looked great,

I trust no one else with all my babies!!! They treat them wonderfully, have amazing staff and…read moregroomers. I loved them so much, I changed my vet to Lashley.

We have our 13 year old cat Cocoa groomed with a classic lions cut. Always comes back darling…read more Would recommend Kennelwood for cat grooming any time. Laura

My pup is relaxed after daycamp and looks great after grooming. Overall, friendly staff. I wish…read moreit wasn't quite as congested as you check-in and I think the person checking out for payment should go through the bill or at least print it for your review. Otherwise, a consistent good to great experience.

I just wanna say... it's been 1 year and 3 days since I've involved myself with this place. Tried…read moreto not think of it to be honest.. I have wanted to leave a view so many times.. I used to hold so much resentment for this facility and I still do really.. My cat passed away a year ago on this day, August 23rd. Three days prior of her passing, I took her to this place... When I dropped off my cat to be groomed. I never expected that three days later she would have died. And I can't help but think that, Her experience here had something to do with it.. My cat had regular checkups at her vet, so I was never made aware that there was an underlining health problem with my sweet baby. My cat had also never been groomed before. I found this place and read a couple of good reviews but I guess I didn't read enough of them and I certainly didn't read them on Yelp... If I had I wouldn't have chosen this place. I made it clear to the owner that she had never been groomed before, let alone a full on soaking bath. I just took her there to get her ears cleaned and her nails clipped. I asked about the dander in her Fur, and if it could be removed without a Bath, she said that she's looking a little oily and that she could probably use the bath and I expressed that she's never had one. And she said no worries I'll turn on the water and see how she does. After she cleans her ears and clips her nails. She tells me that she seems to be doing okay with the water. And that she'll go forward with the bath.. i said ok ( I assumed that for someone to work at a cat grooming place that they're experienced in bathing a cat.) So I proceeded to go to my car and wait until she was done.. I came back in about 20 minutes later and I could hear my cat yowling, While she was using a very loud machine to blow dry her.. When the owner comes out from the back she looked Like she had claw marks/bleeding scratches all over her arms and hands.( And they weren't there when I dropped off my cat.) Which made me believe my cat gave her a problem. I asked if everything was okay and she insisted that it was and that she did great. But something in me knew that wasn't the case. I honestly feel like she traumatized my cat.. Especially after getting her back to me, my cat definitely looked scared. Not to mention, the owner seemed very chaotic and spurattic with her movements.. ( I couldn't help but to assume, judging the fact that she might have been under the influence of something) 2 days later, I noticed a change in my cat. She wasn't acting normal and her breathing was very rapid. I took her into the vet and they informed me she is having problems breathing and her heart was inlarged. They explained it to me a CHF. (Congestive heart failure) And she died about a day later. The first thing I couldn't help but think was that her experience with the groomer traumatized her so aggressively that it affected her heart. And I also couldn't help but think that. She was uncaring and not really gentle with my cat. And probably forced her the bath and forced blow-dried her. And her poor little heart was probably pumping so hard.... I blame this place and I still kind of do. But just the experience that I had With that place in itself was unpleasant and didn't help to not convince me, it was the blame. I always think about my precious fur baby. But today's hitting a little harder, Being as I found her no longer with us on this day one year ago. I just wanted to share my story. Thank you for anyone who took the time to read. RIP LUCI 8/23/22

Ummmmmm.... I don't know what to think?!?!…read more 1. Barely answered the phone once we dropped off our cat. 2. No returned calls. 3. She sent pics of our cat! Obviously, she saw our missed calls and received our messages but chose to reply with a photo text. 4. Received an unpleasant photo of our cat, which made us concerned throughout our vacation. 5. Picked up our cat, he was locked in laundry room, she told us she didn't know where he was but went straight to a closed door. 6. When asked about our concerns, I believe she lied.

I wish I would have used this animal clinic during my dogs lifetime. I had a dog that needed to be…read moreput down and the vet I took him to had no availability. I called Fairview Heights Animal Clinic and Laura was so helpful getting me scheduled as soon as she could. When we arrived with our dog she took us right in as she knew our dog was in pain. Megan the Vet tech and Laura explained the process, costs, etc. and they really cared about our dogs comfort and ours as well during his last moments. The Vet Dr was extremely caring as well. "I never seen a better clinic or caring people as Laura, Megan and the Dr were to us and our dog". Very reasonable priced as another Vet tried to take advantage of our situation when we called. Thank you Laura, Megan and the Dr for your outstanding caring and customer service. If we ever get another dog we will definitely give you our business.

My doggo is high anxiety, they treated her kindly on her first exam today. They got her into her…read moreroom early avoiding any extra stress. They explained costs over the phone. I was able to prepay with no surprises other than heart guard which I had anticipated. Fast appointment time. Overall friendly staff and caring veterinarian who explained things well. Cost was not unreasonable compared to her last vets office.

I took my three babies to be groomed. My two poms, obviously just need shaped up and my cavapoo,…read morejust a bath and minor clipping around his face. I paid $160 for basically three baths! They did NOTHING to my poms except cut their toenails. And only cut my cavapoo's hair out of his eyes. He still had the tear stains on his face. Needless to say, I will never go there again. Lori has definitely lost a valuable customer.

New to the area and was desperate for a dog grooming for my 2 doodles. Both look like a 5 year old…read morecut their hair. Both still have dirt on their paws so my guess is they didn't get bathed! Place was filthy and I got a better look when I picked them up. I'm disappointed, disgusted and appalled this was a "professional" job.