We have brought our dog to Grooming by Pam multiple times, and they have always done a great job!

They took great care of my goldendoodle. She was promptly in and out and looked super cute when I picked her up. read more

Grooming by Pam - Pet Groomers Near Me - O Fallon, Illinois

Very disappointed in the staffing. My dogs were going to them for a while. I missed an appt. Life happens! It was disheartening to know my dogs could not return. It's not like I didn't pay good or tip. All I can say is WOW! They did ok with cutting the dogs . I'm sure I'll find someone much better and that genuinely appreciates long term customers. read more

When I called for an appointment I asked if they had ever groomed my type of dog. I brought in pictures and diagrams of how I wanted him cut. That is not what I got. He was completely shaved almost to the skin everywhere!! He looked like a naked mole rat! If she hadn't already charge my card before bringing him out I would have left without paying! Also when I picked him up the pictures and diagrams were still laying on the counter where I had left them for her. If you want a shave then I guess she is for you but if you want a specific breed cut I would look elsewhere. read more

I would love to know why I got down to the edge of the sidewalk for my dogs walk and I saw his feet in puddles of blood. Who cuts dog nails that short?? read more

Update: The new owner called and apologize that my dog was hurt. We spoke quite awhile and she also told me they have a new system for responding to customers when they call so the voicemails don't go unnswered. I was impressed that she contacted me and address the issues I had! This review is very late! The last visit was in December. I've been taking my two dogs, a Cocker Spaniel and a 4 lb little ball of fluff, to Pam's for several years. Our last two visits left me very upset, enough so that I don't think we will take them back. While grooming my cocker-spaniel they cut both sides of her face so close they actually removed the skin which caused her to bleed and scab over! They didn't even bother to tell us they hurt her.. One side of her face had a huge wound and I would be surprised if they didn't realize they had done it. If you call and leave a message they won't call back and you have to just keep calling each day until someone finally answers. I think I will find a place closer to home. read more

I had my very old dog, who hates grooming, groomed here today and the results were great. They were very kind and sensitive to her fears and needs. She was shaking when I left but when I returned to pick her up she was walking around wagging here tail as if she owned the place. Our groomer of 16 years had recently retired and we were so worried about a new place but we are completely happy with the outcome. read more

My 7 lb. Maltese, Kelli, was in good health on the morning of January 02, 2020. In fact, I had taken her on her daily morning 1/2 mile walk in our subdivision to do her "business" just prior to dropping her off at the groomers and she had no difficulty walking. When I arrived to pick her up, Tammy asked if I knew Kelli had trouble walking or standing. That's when I asked her, "What happened?" She stated that she noticed Kelli had problems with her back legs & asked another employee to come and notice it. Then she gave me a $25 gift certificate for a future grooming even tho she had never ever given us a Christmas card during the past 6 years. Kelli was not able to walk correctly even 10 feet after the injury. It would have been impossible for her to walk the 1/2 mile when injured. I have attached the summary of her last annual physical on 08/16/2019 which documented her overall health was good - physical exam was performed and all systems were found to be within normal limits as were all of her previous exams for her entire life. Kelli has been taken to this business, Grooming by Pam, every 5 weeks for her entire life (since January 2014). Initially Pam groomed her but since purchasing the business from her mother, Tammy Ellington has been her groomer. Therefore Tammy knew Kelli well & even took a picture of Kelli falling asleep on the grooming table as a puppy. Kelli was always happy when visiting Tammy and loved her. I learned from her husband, Mark, that the business has no video cameras on the premises and the only written documentation done is on their large calendar of scheduled visits - putting a mark/check by the dogs name when they arrived for their visit to be groomed & when paid. Thus she cannot prove it did not happen on her premises. Another employee could have done something. I know for a fact, someone there did. Common sense - if she already had this injury, would I have taken her for grooming rather than to the Vet to see what was wrong? read more

Teresa does a fantastic job! She is always so patient with Brody & he struts out of there! read more

Grooming by Pam - Thanks for keeping this guy looking good! - Pet Groomers Near Me - O Fallon, Illinois

A year or so ago I would have hands down said this is the best groomer around for our golden doodle. However, the last 2 cuts looked so rushed and bad that we won't be returning. She used to smell really good long after and still be fluffy, or at least even when her hair was to knotty to cut well. read more

Today was my first visit to this groomer. I called needing my papillon trimmed and bathed. Pam answered was very nice and offered to take her in that day due to a cancelation. I will be back Pam knows her stuff. Ruby my papillon smelled so clean and her cut was really cute. I am very pleased with Grooming by Pam. read more

They were so unbelievably nice. My poor little dog has the hardest time getting her nails trimmed, and she kind of sounds like someone is trying to hurt her. They were so gentle and sweet with her. My other dog just got trimmed down for the summer, and he looks so handsome. I will definitely be taking my dogs back to this place! read more

I have two huskies, and I have taken them to Pam, and also to Petsmart for their quarterly Furminators. Pam's does a better job at getting all their fur out when they blow their coats, and the price is comparable, so that is usually my choice. However, this last visit left me disappointed. When I take them to Petsmart, they allow me to pick the dogs up any time before they close, which is convenient because I work in a time sensitive business and can't always leave in the middle of a project. At our last appointment, within three hours of dropping them off, I received several panicky voicemails, asking repeatedly when I was coming to pick up the dogs. I felt like they thought I'd abandoned them. I left work early and rushed over, but when I got there, they weren't even finished. I had to wait while they finished up one of my dogs. When I got them both home, I realized they neglected to trim the fur between my older dog's pads, so she slips and skids over our wood floors. Normally, Pam's does a great job, but this last visit was unpleasant and made me feel rushed and irritated that I was basically being scolded. If they want dogs picked up by a certain time, they need to say so when the customer drops them off. No such instruction was given. I'm not sure I'll be back. Petsmart occasionally leaves some residual shedding, but their customer service is always excellent, and the flexibility in schedule is very appealing. read more

Just picked up my 2 dogs from getting groomed there for the first time and i was very happy with how they looked! Great job and reasonable prices! read more

They have done an excellent job on my teacup poodle everytime! And the groomers are very friendly and helpful.