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    Southwest Bicycle

    4.1 (48 reviews)
    Closed 9:30 am - 6:30 pm
    Updated 1 month ago

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    Services - Southwest Bicycle

    Bike repair and maintenance

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    Reviews With Photos

    Tension arm laying completely flat
    Anthony J.

    UPDATE: I originally only had this posted on Google maps, but I find the owners response to be obnoxious and more than a bit offensive, so I'm planting this review here too. He addresses the issue of the chain, but it was visibly lacking any tension and wasn't holding the tension arm out AT ALL, and this guy is supposed to be an expert at his craft. There's no way that he shouldn't have caught that the chain was far too loose. Even his written reply shows how his attitude is totally dismissive and off-putting, just as it was when I saw him in person. He doesn't even address any of the issues I had with his customer service, lack of clear communication and gaining of consent before performing services, or his absolute lack of COVID safety (keep in mind this was in the beginning of the pandemic before people knew much about the virus) Have some accountability... sheesh... Original Review: I brought in my kids bike wanting to get the chain reattached, nothing more. I brought in two chains because I couldn't recall which was for my kids bike and which was for my wife's. There guy (who never wore a mask or seemed to care about physical distancing) grabbed one of the chains and put it on. Only after I got it home did I realize he'd put the wrong one on. It was really very obvious once I looked at it with more than a passing glance that it was very, very wrong. The service was extremely lackluster, I felt more like I was more of a nuisance to them than a customer, the guy I dealt with communicated very poorly about what he was doing or what it was going to cost me. Thankfully it was only $11, but still, $11 to put on the wrong chain wasn't exactly helpful! Owners Response: "It's always challenging when a customer brings in a disassembled puzzle without all the pieces. Fortunately the two connecting links I sold Anthony are re usable and much easier to use than the chain tool method he was using (without success) so the chains are easily swapped. I had no idea which chain came of of which bike. I had a 50/50 shot at it. I guess I should have just sold him a new chain and sized it myself."

    UNDER NEW OWNERSHIP!! Scott took over this business recently and I cannot tell you how grateful I am for this change. I am a bike commuter and bike packer. I ride 3000+ miles a year and LOVE my bike. I ride it hard and it takes a beating so when I need it serviced, I really need it serviced. I like to ride my bike, not repair it. I called when Scott was close to closing but he said to bring it in. I rushed it in because I needed it back as soon as possible. Scott was very kind, listened to my concerns, and what I was looking for. He didn't try to up sale me or make me feel stupid for not knowing all of the technical terms for the bike parts. You'd think I'd know them all by now but as I said, I'd rather ride than repair. Scott looked the bike over, did an assessment, and gave me an estimate right away. He said the usual turnaround was 3 days but because I was a daily rider he'd put a rush on it for me. I received a text the next afternoon that my bike was ready! I picked up my baby, paid exactly the estimated cost, and was able to ride it the very next day, meaning, I only had to drive to work one day! I couldn't believe how much smoother my bike rode after Scott's repair. It was more balanced and responsive. I know I was much safer too. I can't recommend Southwest Bicycles enough.

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    2 years ago

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    2 months ago

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    17 years ago

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    12 years ago

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    7 years ago

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    5 years ago

    These folks are great. Easy to work with, helpful, and charge a fair price.

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    14 years ago

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    8 years ago

    Business owner information

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    Danny H.

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    9 years ago

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    13 years ago

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    7 years ago

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    9 years ago

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    13 years ago

    Always very poor customer service. Monotone exchange. Zero BMX stuff. Borderline rude.

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    13 years ago

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    15 years ago

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    7 years ago

    Friendly and timely service, I was very happy and will be back in here next time i need something for my bike.

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    7 years ago

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    Page 1 of 2

    Ask the Community - Southwest Bicycle

    Review Highlights - Southwest Bicycle

    SW Bicycle's owner Dan gracefully accommodated all our quirky questions and requests, all while dealing with his other customers and work.

    Mentioned in 4 reviews

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    Bike Gallery

    Bike Gallery

    (34 reviews)

    $$$

    Southeast Portland

    I bought a bike 18 months ago (Trek Checkpoint ALR5), from a different bike shop, but since then…read morehad heard that Bike Gallery had a good service and repair shop. During that time, I managed to put 3300 miles on the bike; and on my last ride, I had two spokes break on me. I briefly thought about doing the repair myself, but I've heard truing a wheel can be a tedious process, so I decided to look up Bike Gallery. They had an opening the following Thursday, so I dropped it off one Saturday, and picked it up the next (I live 40 min. away). While it was there, I also had them do a "Deluxe Tune-Up" and replace my chain (which I had purchased, but hadn't installed). The work was completed on Thursday, as expected, and they called to let me know it was ready; and that everything went as expy. I had calculated the total based on rates listed on their website, and was pleasantly surprised to see the total bill was lower than expected. A drivetrain cleaning was part of the tune-up, so the bike looks great; and they have a 30 ride warranty, should any issues pop up with their repair work. I'm very happy with my experience, for sure.

    told me not to buy a bike, pretended like everyone around here is idiots and not good, not knowing…read morewhat bikes are good and that all their bikes are bad and not appropriate on any road. as if it matters. sell me the bicycle don't EVER anti-sell, yes you'll get more business, but guess what, you broke my heart.

    West End Bikes - West End Bikes

    West End Bikes

    (97 reviews)

    $$

    Downtown, Southwest Portland

    I made an appointment and went in first thing in the morning to have RideWrap (purchased for $180…read moreelsewhere) installed on my bike. I was told I would be charged the hourly labor rate of $95/hour to install, but I would be called if it would take longer than two hours. The employee appeared to think it would take between one and two hours to complete. The next morning, I got a call saying the bike was ready for pickup and that it took them 5.5 hours to do the installation. I was never contacted to be told that the job would be taking longer than two hours. They charge me $250 for the job and act like they're doing me a favor. If I had been contacted - as I was told I would be - or if this price was presented when I dropped off the bike, I might have been fine with it. But charging more than $190 in this situation is unethical at best. After doing a bit more research, every shop I found that offers installation of RideWrap specifically (instead of just charging an hourly rate) charges $150. I need other parts and more work to get done on the bike, but now that will have to be taken care of elsewhere. Unrelated note: the parking situation at/around the shop isn't great.

    Matt at West End Bikes was very helpful and has a vast wealth of bicycle knowledge going back…read moredecades. He understood exactly what we wanted and set up trials of bicycles for us. We were staying at the hotel in the same building and went back several times with more questions. Others at West End Bikes were also helpful and knowledgeable.

    Nomad Cycles - Happy kids!

    Nomad Cycles

    (23 reviews)

    Rose City Park, Northeast Portland

    UPDATE: After receiving a full refund of the purchase price of my bike from the manufacturer…read morefollowing this incident, I have increased my one star review to three stars. This is because I still have to ding the place two stars for two things. NO ESTIMATE The Beeline confirmation email promises an evaluation and an estimate before work begins. I never received an estimate. This whole dispute began as a billing dispute after Lectric eBikes refused to pay for all the warranty work and additional work was done. Had I been given an estimate listing additional jobs I could have objected then and a lot of confusion could have been avoided. Had I been given an estimate listing work Lectric was refusing to pay for I could have complained to Lectric. Instead, I was told how much Lectric would pay but not for which items or why they refused. This effectively leaves consumers in my position unable to constructively contest the bill. For promising estimates and not providing them I am subtracting one star. CALLING THE POLICE When I refused to pay a padded bill that Lectric had already agreed to pay, this shop tried to hold my bike hostage in order to get the money. That is highly inappropriate when dealing with manufacturers that you have a service partnership with. Everything Lectric and Beeline sends out in reference to shops like this uses the phrase "service partner" or similar language. Eventually I just took my bike and left only to get a call from the police later saying that this seems like a civil matter but that I will get arrested for trespassing if I ever go back to Nomad Cycles. The police blotter recorded the call as a theft complaint. That might have been appropriate had I not taken my own bike and the bill in question not included a combination of unauthorized charges and charges their service partner agreed to pay for in advance. Plus, I called Lectric the following Monday and tried my best to get them to pay Nomad Cycles what they claim to be owed. Thieves typically don't walk into a shop in broad daylight with no disguise, let the staff know exactly who they are, and try their best to get any debts owed of any paid by those that actually owe the money. For calling the cops I am docking this shop one star. CHANGE OF HEART I received a full refund of over $1,000 from Lectric eBikes because I took the bike from the shop and rode it just 4 times afterwards. That was all it took to suffer catastrophic drive train failure. Despite that, the bike still works in throttle only mode with no chain. It turns out that such failures are common when combining a new derailleur with an old worn out chain but nobody ever told me that. Unfortunately, the next time out the folding latch on the frame opened up on me 4 times. This was enough for Lectric to declare the bike unsafe to ride and offer the refund. I also think there may have been a misunderstanding with the owner of Nomad Cycles. When taking a glimpse at his internal notes it looked like he was accusing me of abusing the bike. That could explain why Lectric wasn't paying for all of it or why he wouldn't explain himself, but absent further proof those are just theories. What I do know is that Lectric promotes the bike for uses it wasn't built for which could make a reasonable professional in his position think that the customer had abused the bike. Lectric promotes its XP 3.0 model as an all terrain vehicle. Intended use is legally defined not just by product descriptions and what the bike's design is capable of. It is defined by what the manufacturer says it is for and how they promote it. For instance, Lectric shows XP 3.0 users riding offroad on sandy saltwater beaches, on gravel, in the desert, and across grass fields. That establishes that the bike is promoted for general offroad use. Then you have the blog post announcing the XP 3.0 which specifically says "tough terrain? no problem!" before saying that they're now adding tire sealant just in case. This makes reasonable consumers think that the bike is built not just for tough terrain but terrain so tough you need sealant just to avoid flat tires which makes the intended use of the Lectric XP 3.0 all terrain.

    Limped into the shop after I thought I messed up my rim when I knicked a curb on the way down from…read moreRocky Butte. Brad the owner was working solo on a busy Saturday evening and was super helpful. Really nice guy, helped me out and didn't even charge to check my rims and make sure everything was going smooth still. Definitely will be stopping by here again! Can't recommend them enough!

    Southwest Bicycle - bikes - Updated May 2026

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