Southwest loyalist here, and have an affinity for directs, so on a recent trip out of DC that was…read moreheaded to San Diego, I booked out of BWI so I could get the direct from BWI to SAN. It was a long one, but worth it to avoid connections and an 8 or 9 hour travel day vs a 5 hour direct flight. Cost was decent, gate agent was friendly and efficient. Gate area was a bit cramped, but that's more BWI than SW, but we did have several groups wrapped around and through the seating area. Flight out was delayed the moment we all boarded. The team gave folks the option to deplane individually, a few took them up on the offer, but most, including myself, just stayed put. Overall, solid Southwest experience. While not a huge fan of BWI, I would fly SW out or in again without issue.

Boarding the plane still has not gotten better at the BWI gates. The app tells you it's an "on…read moretime" departure and boarding "closes" while passengers are still in line. It was so bad this trip that they had to stop boarding in the middle of Group 5 as the line was backed up in the gangway out to the airport itself (see picture)! The app states boarding stops at 5pm at 5:06pm with an on-time departure at 5:10pm (see picture) even though the rest of Group 5 and 6, 7 and 8 have yet to board!! Southwest needs to improve their boarding process since they went to this new Group alignment. They also need to make the app accurately state the planned departure time on a real-time basis. I do not see Southwest retaining its "Economy Class #1 Customer Satisfaction" rating (as advertised on the side of the plane) given the majority of Economy passengers are in Groups 5-8!

Hey y'all! Just landed in BWI, from spirit. This flight…read morewasn't the greatest. An employee at spirit customer service desk, where you check ur QR code, to get on the plane, was rude to me right before I scanned my QR code. I'm not about to walk on egg shells when I'm supposed to be getting the hospitality from customer service. Otherwise, the flight attendant helped me put my bag in a bin up top, and the flight went smooth. But passengers always MAD and hating when it's time to de-board. Some Indian lady had an attitude lol and talking about waiting her turn to get off the plane when no body has to wait, anyone can go with the flow of traffic. They need to mange the exiting style a little better. I notice this every time I exit a plane passengers are either hot or cold. I guess you can pay additional to sit in front so u can get off the plane first... but who wants to do that? lol Anyways I sent spirit feedback and complained about my in flight experience already and I'll be waiting for an email back!

I've flown Spirit Airlines and have never encountered 1 issue…read more I can't say that about most others. They're economical, run on time, and have the best staff w the biggest kind personality. I can easily pack 2-3 days in a private carrying bag. I duck and dodge those luggage fees like a Champ. If space is needed for return flight due to a little shopping, I'll ship my things home from a local post office. Under 15 bucks for hubby and I. Ain't no shame in my game. Spirit Airlines, keep doing your thing!! My family and I appreciate you !!

Very pleased with the treatment this week of our niece who was not only flying for the first time,…read morebut flying unaccompanied. Contour staff treated her like a star--thanks!

Contour Airlines is a small airline I discovered as a quick and convenient way to get from the DC…read morearea to Macon, Georgia without having to go through the hustle and bustle of stopping in Atlanta first. I have flown this airline numerous times and the service on board is fantastic. There is ample leg room, full sized snacks, and the air hostesses are always friendly. To make things even better, you can check in pretty close to departure time without fear of missing your flight unlike bigger carriers. Additionally the prices can be pretty great ranging from as low as 40-50 dollars each way. Additionally, you are allowed to carry one suitcase complimentary, and it is also pretty easy to switch around flights to the day of. Cons: The only con about flying on board is the lack of wi-fi, and the size of the jet. It's a small plane with room for about 30 or so, so any bump in the sky you really feel. Additionally, the pilots will just be dropping us out of the sky like we're modeling a step function. While those are my only cons about my actual flying experience, I do have my gripes about contour's customer service and their website. On my last flight, I was trying to switch my flight days. Two options were given. One flight that was the same as my previous flight, so it displayed as 0.00$ and another flight that was $130 more. No matter what option I selected, I was met with an error. Contour has a policy where changes can be made online for free but a $25 fee is incurred when changes are made over the phone. Because I was being met with an error on the website, I had to email and call the customer service. When I tried to communicate with customer service they were incompetent not even reading my email to answer the questions that I had posed. Furthermore, when I called, I was met with nasty attitudes all around. Additionally they were trying to charge me $25 extra for the change despite the fact that I was only calling because their website was down. Lastly, they would not let me select the ticket that was the same price as my original ticket because they said it was not available despite the fact that it was still a valid option online. Because of this I truly believe that contour is a greedy, company that I will no longer fly.

Love American Airlines! I have flown them quite a bit over the last 35 years of traveling both…read moredomestically and internationally!

Our flight from Baltimore to Chicago was on a E175 Aircraft operated by Republic Air with 56…read morepassengers on board with 4 crew and two pilots. We were in Business Class - the seats were very comfortable. What was not comfortable was the temperature of the plane. We were cold the entire 4 hours plus flight. We asked many times for more heat and the flight attendants crew tried, but to no avail. Surprisingly, there were no blankets on board. They did start us of with offers of drinks - we had diet cokes. The only food served to us were bagged snack - not very impressive for business class.

I've flown AA out of DCA, but it's been years as I typically fly out of Dulles…read more The overall above average from gate agents to flight crew. The flight attendants were especially helpful and professional making this a great experience. I did experience a snafu on my most recent AA and missed an international flight connection with the delay. Am I mad? No, because this seems to be the new world of flying. Plus the delay is attributed to the recent air disaster in MIA. They have flight restrictions. I recommend American and will continue to use them in the mix. But I'm not loyal to one line any longer.

I used to be very loyal to America West Airlines out of Phoenix. Then, it was US Airways flying…read moreacross the country, again from Phoenix, and I was getting upgraded regularly. Now, it's American Airlines that I frequent, along with past America West Airlines and US Airways patrons. I find that, as with any other airline, customer service is often better than not, but there are always a few hiccups. With American Airlines, you can get someone on the phone, on a chat, on social media, or in person to assist, and with some respect on our part, we can often get what we need. I rarely have luggage issues, though there was one time when my bag was damaged, and American Airlines gave me a replacement while they repaired my original. I regularly fly in and out of the American Airlines gates at Phoenix Sky Harbor and frequent hubs like Dallas-Fort Worth, Chicago O'Hare, Philadelphia, and Charlotte. I even make it out to Washington DC on occasion, having either visited the area or have a layover through as I did today. Often, my travels require a connecting flight, and my flights are, more often than not, on time and without delays in departure or arrival. With status, an American Airlines credit card, and membership in CLEAR and Global Entry, I do not pay for luggage, receive priority luggage handling, board early, speed through security, sometimes receive upgrades, and access lounges. Traveling has become more of a hobby and a habit, and with American Airlines as my go-to airline, I accumulate miles quickly while also earning status and Loyalty Point rewards. I have two travel premium credit cards: the AAdvantage Executive Mastercard, which offers complimentary Admirals Club access, and the American Express Platinum card, which offers lounge access, travel credits, and complimentary CLEAR and Global Entry memberships. With these two credit cards, I can access the Admiral's Club at Orlando International Airport or The Club at MCO. I may even be able to visit the Plaza Premium Lounge, though I've never checked. Also, through T-Mobile, I received free Wi-Fi on American Airlines flights (though now it is free for anyone with an AAdvantage account). Through my American Airlines AAdvantage status, I get upgrades or free paid snacks and drinks on flights, along with other benefits. To retain status each year, you need to earn Loyalty Point through flying, credit card spending, and promotions. You can also earn Loyalty point rewards after hitting 175,000 points, 250,000 points, and so on. While it is difficult to receive upgrades due to the large number of people at the Executive Platinum status tier, the benefits I do receive are worthwhile. I have also experienced technical issues on flights, but not enough to cause me to abandon American Airlines, especially when every other airline faces the same challenges. All in all, American Airlines is a great company and does as well, if not better than, any of the other major airlines.

Disappointing handling of a cancellation--and conflicting explanations afterward…read more My partner and I were scheduled to return from Punta Cana to Washington Dulles on United flight UA1614 on August 27, 2026. The flight was delayed approximately seven times. After spending hours waiting, we finally boarded and believed we were going home. While we were already seated on the aircraft, we received an email from United notifying us that the flight had been canceled. Communication throughout the disruption was extremely poor. We had to deplane, retrieve our luggage, and were transported by United to Sunscape Coco Punta Cana for the night. The accommodations United provided had numerous cleanliness and maintenance issues, which we photographed and documented. I was also already ill and had received medical treatment in Punta Cana, making the situation especially difficult. We were eventually rebooked on UA3042 on August 28 and returned home a day later than scheduled. United UA1614.pdf What has been especially frustrating is United's response afterward. United gave the two passengers traveling together different explanations. In the response to my complaint, United stated that UA1614 was canceled due to technical issues. In its separate response to my partner, United referred to weather delays. That inconsistency only adds to my concerns about the communication surrounding this disruption. I submitted a detailed formal complaint with documentation. United acknowledged my experience but directed me to United Cares, where I was offered only a $50 United travel credit. I understand that delays and cancellations happen and that safety must come first. My complaint is about how United handled everything surrounding the disruption: repeated delays, poor communication, learning about the cancellation by email while sitting on the aircraft, unacceptable overnight accommodations, and then receiving conflicting explanations afterward. After providing United with detailed documentation and giving the company an opportunity to address our concerns privately, I expected a much more substantive response. I gave two stars, because I eventually got home!

United Airlines in Dullas is the worst airline I have ever seen…read more No one can give you any answers to what's going on, the customer service desk closes at 10 PM. There is no one around who can help you rebook your canceled flights or explain why delays get just delayed every hour for another hour. I would give them zero stars if that was an option.

I got a look at first class accommodations on United Airlines cross-country…read more Hot fresh bread, with olive oil and hot pepper and oregano for dipping! Thick rich tomato soup. Some kind of tender beef tips in gravy. Veggies cooked like home. I might faint when i tell you: chocolate mousse pie with fresh raspberries and whipped heavy cream. Travel is travel. But it's nice when the food and drink are better than "airline food". And full-length reclining! I have to get me some first-class travel. At least the bread and olive oil!

Very organized. On time departures and arrivals…read more Kind stewards and stewardess's, communicative pilots, and more. Their aircrafts are clean, and snack and beverage options are plentiful. My only gripe is the lack of free wifi. I must admit the few movies and options have kept my traveling peers happy. Free wifi would make me happy. Otherwise this aircraft is perfect.

The flight attendant was so nice ! Cookies are good but plane was kinda dirty but it's ok because I…read moredid not mind there was a crying baby but that is it

If I could give a negative rating, I would. On 8/3/26 Delta cancelled our flight via text at…read moreMidnight, 5 hours before we were due to go the airport. They rebooked on some random flight that was 24 hours long. I spent over 2 hours on the phone (mostly on hold) at 1am trying to reschedule our flight and choose our seats since I paid to choose my seats. The Delta phone agent was extremely rude and not helpful. She informed me to speak to the Delta representative or agent at the airport for a possible bag credit for all this inconvenience. When we arrived to BWI airport (Baltimore Metro) the in-person Delta agent was the nastiest rudest person I have ever met. Not only was she disrespectful she did not care what the phone rep had told us and would not even print our boarding passes. Due to Delta cancelling our flights. We had to take a longer flight that left earlier and landed later. Those changes made us change our transportation to and from the airport. Now I had additional out of pocket expenses for parking and Ubers. That I would not have had if the original flight had been kept. When we finally arrived in Honolulu, the pilot arrive to early and then we missed our gate time window and we spent and extra hour on the plane before we can debark. Both the phone and in-person agent informed me that I could make a complaint on Delta's website. I made a formal complaint on 8.3.26 on Delta's website and received a generic no-reply email that they would respond within 48 hours. I have never heard anything from Delta. Delta has no empathy to anyone's situation. Their customer service agents need more training and lack any customer service skills.

Ok. I'm a long time JetBlue traveler. I endured their fiasco back in 2007 when they had their…read moremeltdown. However, I just recently took a flight with a layover and they deliberately design it in such a way as to provoke a negative review. I had a flight that landed at 4pm with a connecting flight that takes off at 4:30. The doors open at 4 and close at 4:15. I had 15 minutes to get off the plane and hustle to the other side of the airport. Not cool! The first flight had no direcTV. The connecting flight had DirecTV but no headphone jacks. I didn't mind that too much. What I did mind was that my luggage never made it on the connecting flight -- by their own willful design! Instead, I had to wait until the next flight to have my bags delivered to me. Fortunately it took less than 6 hours but could've taken until the following morning. They threw a wrench in the works into my evening and it was all systematically planned out by them. Is this really a way to run an airline? What if I had a road trip planned that same day? What if I desperately needed the contents of that bag and couldn't wait until 11 p.m.? This is no way to plan a connecting flight!

My flight was canceled 2 hrs before my flight was expected to depart from the airport. My initial…read moreflight was scheduled to leave Saturday, April 2nd at 11:45am. I wasn't notified until after I paid the taxi to transport me, paid for a COVID test, and needed to find a place to stay for the night. The JetBlue employees were no help and didn't know what to say when I asked about hotel accommodations. They asked me to wait around the airport until someone could figure out instead of suggesting to call or text me. If my flight is canceled and I haven't eaten why would I want to wait around for an update that hasn't been given a time frame? By the time they called to give an update on the accommodations it was two/three hours later. They expected me to travel back to the airport with my finances to get the voucher, but I asked how long it would take and once again they weren't able to give me a response. They expected me to travel back to the airport and wait around for the bus driver but we're unable to give a set time of their scheduled arrival. As a result of missing my flight I have had to pay back deposits to customers that I will no longer be able to service. My flight was rescheduled for Sunday, April 3rd at 11:45am the next day. I arrive at the airport at 8am and receive an email that my flight has been delayed until 2pm. Shortly after the first notice I received about the delay in the flight that no one at your company knew about, the employee told me my flight was still scheduled at the original time and to grab my bags. Maybe 15mins later the system updated and she was able to see what the email had already told me. Why am I as a customer getting notified way before your actual employees? Maybe 10mins after the JetBlue system finally updated the JetBlue employee then informs me that my flight was once again canceled and wouldn't be leaving until tomorrow afternoon. At this point I have traveled to the airport 3 times at $40 a ride and another $40 to leave the airport yet again. I asked again on this second day of cancelations and was informed that none of the JetBlue passengers would be compensated with hotel vouchers or anything. We were instructed that we needed to figure it out on our own. The two extra nights in Jamaica cost me $500 total to take care of my sleeping arrangements. The worse part about all of it is even after all of these inconveniences I was still put on another flight for Monday, April 4th that will be taking me to Orlando, Florida for another over night stay that will be paid for by me because JetBlue refused to make accommodations after canceling multiple flights. As a result of JetBlue canceling two flights back to back and blaming the lack of crew members being available has cost me my job. I have been taken off the schedule until things can get resolved somehow. And on top of that my family is dealing with some pressing issues that I am needed for but haven't been able to attend due to the unprofessional and just outright despicable behavior from JetBlue and it's trained employees. As a result of all of these issues created by JetBlue, with no attempt at correcting the situation I am requesting 4 complimentary round trip tickets to destinations of my choosing equal to the flight cost necessary to travel to Jamaica and neighboring islands/countries. I almost missed my flight to DCA from Orlando because I was sitting at the gate on my ticket and not the actually gate that the plane was leaving from. NO ONE SENT OUT AN EMAIL OR ANYTHING!!!! There needs to be an email address available for customers to make formal complaints. The live chat agents are not effectively or efficient with handling important issues. The live agent I received was rude, unhelpful, and disrespectful. So when I want to file a complaint against the live agent, I am expecting to contact another live agent? That makes no sense!!! How is a JetBlue customer or employee suppose to email the company concerns? Why don't the supervisors have this information ready for customers. The Supervisor, YesAnne, was rude, unknowledgeable, and lied about being the supervisor when I asked to speak to one when arriving on Sunday after the first canceled flight. She gave me two different emails and both of them did not work.