Used to love flying on southwest when your bags would be free but now that they have changed I…read moredon't know. This was my first time flying with them since the change. Seems like they nickel and dime you for everything. So many options for seating and so many additional charges. Bags are now 35 a piece. The nice thing is that you can select your seat. No more worries about not getting to sit with your family. The seats on this flight seems to me a bit more spacious, enough leg room for me and I am 6'2". The plane did seem newer. They had usb ports in the seats for easy phone charging. My flight took off and landed on time, though I know that's largely out of the airline's control. I would still fly for short trips that I only need a carry on.

I took 2 flights with Southwest on this trip, with a layover here at Baltimore airport in between…read more Both flights were fairly standard, there were only about 90 people on the first plane so we were able to spread out, but the second flight was completely full so passengers were instructed to stuff their carryons into the first overhead space they could find when boarding. My primary reason for rating Southwest so low is due to an incident with this airline where we attempted to book 2 seats on a particular flight and when we went to pay, we got an error message. When we attempted to again book those same seats/flights just seconds later, the price had suddenly jumped by a few hundred $$ within just moments. When we attempted to contact Southwest customer service, we received canned/pre-written responses, possibly drafted by a bot, which never addressed our actual reason for contacting this airline.

Hey y'all! Just landed in BWI, from spirit. This flight…read morewasn't the greatest. An employee at spirit customer service desk, where you check ur QR code, to get on the plane, was rude to me right before I scanned my QR code. I'm not about to walk on egg shells when I'm supposed to be getting the hospitality from customer service. Otherwise, the flight attendant helped me put my bag in a bin up top, and the flight went smooth. But passengers always MAD and hating when it's time to de-board. Some Indian lady had an attitude lol and talking about waiting her turn to get off the plane when no body has to wait, anyone can go with the flow of traffic. They need to mange the exiting style a little better. I notice this every time I exit a plane passengers are either hot or cold. I guess you can pay additional to sit in front so u can get off the plane first... but who wants to do that? lol Anyways I sent spirit feedback and complained about my in flight experience already and I'll be waiting for an email back!

I've flown Spirit Airlines and have never encountered 1 issue…read more I can't say that about most others. They're economical, run on time, and have the best staff w the biggest kind personality. I can easily pack 2-3 days in a private carrying bag. I duck and dodge those luggage fees like a Champ. If space is needed for return flight due to a little shopping, I'll ship my things home from a local post office. Under 15 bucks for hubby and I. Ain't no shame in my game. Spirit Airlines, keep doing your thing!! My family and I appreciate you !!

Very pleased with the treatment this week of our niece who was not only flying for the first time,…read morebut flying unaccompanied. Contour staff treated her like a star--thanks!

Do not fly on this airlines. This is like booking a 3 star hotel on Priceline and getting a 1 star…read more The employees and pilots and staff are great. The fact that there was 5 issues with our plane and 5 1 hr delays after we spent a night in a hotel is irresponsible.

Our flight from Baltimore to Chicago was on a E175 Aircraft operated by Republic Air with 56…read morepassengers on board with 4 crew and two pilots. We were in Business Class - the seats were very comfortable. What was not comfortable was the temperature of the plane. We were cold the entire 4 hours plus flight. We asked many times for more heat and the flight attendants crew tried, but to no avail. Surprisingly, there were no blankets on board. They did start us of with offers of drinks - we had diet cokes. The only food served to us were bagged snack - not very impressive for business class.

Awful, awful experience at the AA check in counter. The lines weren't long, but apparently the…read morelimited staff available took that as a cue to slow down. 20 minutes in the priority line to check one bag with one person in front of me. That deserves one star.

No matter what time of day, my flight out of here is always delayed and delayed and delayed. When…read morewe finally got a plane; there was no pilot! Taking off over 3 hours late on Easter due to lack of organization is unfair. It costs people more money in expensive food courts, results in extra parking costs and will cause me not to see family today and cost me more money for dog care. Do you ever take off on time? I gave it two stars because the pilot that came to save the day did a good job getting us home. He found out 10 minutes before boarding (which again, was hours late) that he was needed for our flight. Do better American.

Awful airline with lots of old cramped planes with inadequate overhead luggage space and they…read morecharge you extra for seats with decent leg room or even cramped seats with "better locations on the plane" whatever that means. I only fly them since I don't have a choice to some locations but it's not a great experience. Do have to say some gate agents, flight attendants, pilots, etc, are nice and as of 2026 they at least have free Wi-Fi rather than gouging you on that as well, but wow this airline is awful overall.

I will summarize my UA1057 flight from IAD to ORD and my return UA1634 flight from ORD to IAD. TSA…read morepre-check was very smooth for both of us. TSA has all new modern scanning equipment installed at IAD. Our United UA1057 flight from IAD to Chicago ORD was located at gate D7 across from the United Club located adjacent to gate D8, therefore we hung at the club prior to boarding our UA1057 flight. We boarded UA1057 as Group 1, however while online I was upgraded to first class, using my 20 PlusPoints so I was happy. Our flight departed and arrived on time, however we had to spend some time waiting on the ORD tarmac before arriving at our gate. On our return from ORD to IAD on UA1634 I was again upgraded to first class seat 1F again using my 20 PlusPoints several days prior to our departure. I was very happy that I was upgraded on both of my roundtrip flights. TSA pre-check again was very smooth. We hung at United Club across from our gate so it again was a short walk to our gate. We boarded UA1634 as Group 1. UA1634 departed and arrived on time. Our luggage arrived on an earlier flight, therefore we were able to pick up our luggage very quickly. Overall we enjoyed our round trip flights from IAD to ORD.

Dulles delayed my flight so heavily that my connection got pushed to the next day. When I…read moreapproached the united desk looking for help, they did nothing and told me they did not care. Avoid at all costs. Drive if you can Awful

San Francisco (SFO) to Baltimore (BWI) Depart : Sat, Oct 18,…read more2025 (arrive Sun, Oct 19, 2025) 9:30 pm SFO to 5:50 am BWI, Next day arrival, 5h 20m UA 2409, Boeing 737 MAX 9 operated by UNITED AIRLINES Fare: First Or Business, first class Z Baltimore (BWI) to San Francisco (SFO) Return : Fri, Oct 24, 2025 06:55 pm BWI to 09:45 pm SFO, 5h 50m UA 1035, Boeing 737 MAX 8 operated by UNITED AIRLINES Fare: First Or Business, first class P Included in fare : Checked bags, Carry-on bag, Seats, Exchange Trip total - $1,466.97 Chase Points redeemed - 73,349 pts Saved 24,449 pts with Points Boost I decided less than 10 days beforehand to join my friend on his trip to Maryland. Since I haven't taken many vacations this year, the hubby said he'd use his points to book me a first class ticket. Of course I said yes! Above is the price / point breakdown. The flight there was fine. Got offered champagne before takeoff then fed a meal. The chose the cheese plate on the way there. Got the usual warm nuts to start. Ordered a few glasses of red wine and had a seltzer water as well. I was on the redeye, so was able to take a quick nap. The flight back, the plane was a little older. Felt slightly dingier. No champagne before takeoff offered. Got the usual nuts. For my meal, I got the Tomato and burrata manicotti and got a few glasses of champagne. Also took a nap here as well. There was a sharks and a warriors game while I was on the plane. Was able to stream after buying wifi. Both flights were fine, tho I do think if you fly first you should get access to the lounge. I believe they only do it on one of their routes domestically from SFO to EWR, but if you are flying basically the same amount of time, you should also get access. Not my favorite airline, but it will do. REVIEW #3873

Three counter employees for 50 people checking in is ridiculous…read more By the time you make the line, you will be told that you're too late to check in. My agent was smug, unprofessional and plain slow and lazy. Rude tone of voice when speaking and dismissive. She begins to find me another flight the next day, and asks me where I'm going. I say "Chicago." Her reply, "Where's Chicago?" Uh, yeah. Let that sink in for a second. I didn't respond. She had to call a colleague on the phone to ask where Chicago is. These are the types of employees working for UA. How can you not know basic geography and locations of the MAJOR US airport hubs that your company uses? ZERO stars. I Uber'd all the way to Dulles after that fiasco and whizzed by the check in process there. Staff directing people where to go. No rudeness or confusion. Fast, easy, efficient. I won't fly UA ever again and especially not through BWI. Their passenger seats feel inhumane, like a caged animal in a box. Awful.

Delta One First Class: A Whole Vibe…read more From the moment we stepped on board, our Delta One experience was something special. We were warmly greeted with eucalyptus and lavender-scented towels, and our drink orders were taken right away -- setting the tone for a relaxing flight. We flew Delta One from Salt Lake City to Honolulu through Delta Vacations, and the level of care and service we received made every dollar worth it. Our cabin leader, Earl, was exceptionally friendly, and his team went above and beyond -- even pointing out the islands we passed along the way. Their warmth, attentiveness, and genuine hospitality made the journey unforgettable. If it's feasible, I want this kind of treatment every time I fly. I truly believe everyone should treat themselves to first class at least once -- it's not just about luxury, it's about motivation. Experiences like this remind you to travel with intention and joy.

Trying to book a flight next yr to Africa for a family trip. Booked my son and his wife on a delta…read moreflight out of Atlanta (originating out of Seattle). Upgraded to premium plus refundable tickets for $3700 per ticket. Our close family friends are on the same flight and got their tickets for $4,200 each out of LA. We are trying to book 3 tickets out of Denver. Starting price was $4.400 each on Monday. It went to $5700 on Tuesday and is now up to over $7000 on Thursday. We know there are plenty of seats available. You have priced us out and we are now looking at a different airline and won't be able to travel with our group. Is this your AI pricing model? You are losing business. We even got your credit card. Not good Delta!

My flight was canceled 2 hrs before my flight was expected to depart from the airport. My initial…read moreflight was scheduled to leave Saturday, April 2nd at 11:45am. I wasn't notified until after I paid the taxi to transport me, paid for a COVID test, and needed to find a place to stay for the night. The JetBlue employees were no help and didn't know what to say when I asked about hotel accommodations. They asked me to wait around the airport until someone could figure out instead of suggesting to call or text me. If my flight is canceled and I haven't eaten why would I want to wait around for an update that hasn't been given a time frame? By the time they called to give an update on the accommodations it was two/three hours later. They expected me to travel back to the airport with my finances to get the voucher, but I asked how long it would take and once again they weren't able to give me a response. They expected me to travel back to the airport and wait around for the bus driver but we're unable to give a set time of their scheduled arrival. As a result of missing my flight I have had to pay back deposits to customers that I will no longer be able to service. My flight was rescheduled for Sunday, April 3rd at 11:45am the next day. I arrive at the airport at 8am and receive an email that my flight has been delayed until 2pm. Shortly after the first notice I received about the delay in the flight that no one at your company knew about, the employee told me my flight was still scheduled at the original time and to grab my bags. Maybe 15mins later the system updated and she was able to see what the email had already told me. Why am I as a customer getting notified way before your actual employees? Maybe 10mins after the JetBlue system finally updated the JetBlue employee then informs me that my flight was once again canceled and wouldn't be leaving until tomorrow afternoon. At this point I have traveled to the airport 3 times at $40 a ride and another $40 to leave the airport yet again. I asked again on this second day of cancelations and was informed that none of the JetBlue passengers would be compensated with hotel vouchers or anything. We were instructed that we needed to figure it out on our own. The two extra nights in Jamaica cost me $500 total to take care of my sleeping arrangements. The worse part about all of it is even after all of these inconveniences I was still put on another flight for Monday, April 4th that will be taking me to Orlando, Florida for another over night stay that will be paid for by me because JetBlue refused to make accommodations after canceling multiple flights. As a result of JetBlue canceling two flights back to back and blaming the lack of crew members being available has cost me my job. I have been taken off the schedule until things can get resolved somehow. And on top of that my family is dealing with some pressing issues that I am needed for but haven't been able to attend due to the unprofessional and just outright despicable behavior from JetBlue and it's trained employees. As a result of all of these issues created by JetBlue, with no attempt at correcting the situation I am requesting 4 complimentary round trip tickets to destinations of my choosing equal to the flight cost necessary to travel to Jamaica and neighboring islands/countries. I almost missed my flight to DCA from Orlando because I was sitting at the gate on my ticket and not the actually gate that the plane was leaving from. NO ONE SENT OUT AN EMAIL OR ANYTHING!!!! There needs to be an email address available for customers to make formal complaints. The live chat agents are not effectively or efficient with handling important issues. The live agent I received was rude, unhelpful, and disrespectful. So when I want to file a complaint against the live agent, I am expecting to contact another live agent? That makes no sense!!! How is a JetBlue customer or employee suppose to email the company concerns? Why don't the supervisors have this information ready for customers. The Supervisor, YesAnne, was rude, unknowledgeable, and lied about being the supervisor when I asked to speak to one when arriving on Sunday after the first canceled flight. She gave me two different emails and both of them did not work.

I am totally heated! I paid for my 1 checked luggage to be delivered back to my original flight…read morepickup, only but to return from London and was told I would need to retrieve my luggage and recheck it! Unheard of. So now I am forced to run up and down back and forth asking 3 different employees what I must do. I was already not feeling well and this is what happens when you pay your hard earned money for a service never fully received! The devil is a liar! I had great service up until this point. I paid the 55.00 baggage fee. And you all abandoned me half way through, causing me to struggle with the already duty free shopping bags I was returning with. This was a nightmare!!! I'm not a happy camper at all! Then I try to call about it and get bounced all around. Smh ‍ Give the customer what they are paying for. Good customer service!