Love southwest to Houston but these new seat assignments and charges are ridiculous!! Picked for low fare, then had to pay for each seat $30 each ( 4x) for shit economy, and $45 a bag, plus taxes taxes taxes. Now it's higher than delta . Guess I'll stick with Delta!! 1 free bag and not all these seat charges . Deceptive and 5 hr layover to get to Detroit! Way to spend Memorial Day!! Go delta !! read more

With all of the changes at Southwest Airlines, I keep trying to give them the benefit of the doubt. Well, fool me once shame on you. Fool me twice shame on me. The experience is continue to get worse and worse. I purchased and paid for an upgraded seat before check-in. That was not reflected on my boarding pass, although my credit card was immediately charged when I got to the airport. The woman at the counter tried to argue with me that I hadn't paid for it and that the charge was pending. After calling a supervisor and continuing the conversation for approximately 15 minutes, they realize that yes, I had paid for it, and that there was a glitch in their computer system. I was given the upgraded seat, but no change in boarding group. Speaking of boarding groups, the new system is the most ridiculous part of all of this. Ask United Airlines, how well it worked to board window, middle, aisle... It lasted about five minutes at United because they recognized that it did not improve efficiency. If I can help it, this will be the last time I fly Southwest. I have the highest level of status with American and status with Delta, so why would I put myself through this hassle??? I would rather connect via Dallas on AA, which reflects the level of dissatisfaction. If Southwest goes back to the airline that we used to know and love, I'll reconsider at that point in time. read more

We were delayed from Philadelphia to Chicago due to "weather"; however, the weather was fine in both cities. This delay caused us to miss our connecting flight. We were stuck in Chicago overnight. We had the added expense of a hotel, rental car, food, and an additional day of parking at our final destination, not to mention having to take a day off of work. We were told we would not be compensated because it was due to weather, but again, there were no weather issues in either city for that time period. Completely unacceptable! Additionally, the person who rescheduled us (in Philadelphia) was very short with us to the point of being rude. I understand she was dealing with a lot and people were upset, including myself. That said, I went out of my way to be calm and understanding so as not to add to her stressful day. We have some very real responsibilities at home, including caring for my aged/disabled mother and my disabled sister in law with Down Syndrome. This left us scrambling to find additional care for both of them. We explained this to the person at the baggage counter and were met with a person who clearly could not care less about what we were going through. Anything other than her deadpan attitude and "NEXT" attitude would have gone a long way. read more

I used to have a love affair with Southwest Airlines. Although my last trip, it was riddled with delays and reroutes. Not only did my departure extend beyond 3 hours, but I was rerouted to 2 other cities and did not make my final destination to well over 8 hours later. My initial flight had mechanical issues causing the delay. After over an hour of waiting, the plane arrived, we boarded, taxied to the runway for takeoff, only to have to return to the gate, for the exact same mechanical issue. This, of course, had most of us missing our intended connections. The main area of concern is why would Southwest Airlines rush a mechanical issue with a plane. If you are aware of the issue, simply reroute us in time to make our connections, PLEASE!!!! This experience has marred my original opinion of Southwest Airlines trustworthiness with their fleet and customer care procedures. read more

Southwest Airlines - Airlines Near Me - Atlanta, Georgia

I do not like southwest. Our travel service with our company booked this flight form me and it just reminded me how much I dislike flying southwest! It is the cattle car of airlines... you board by number with no seat assignment and then select your seat when you get on. I always tend up with a middle seat. This time I did as well for my 4.5 hour flight. Yikes! On top of this there is nothing, no charging ports, no seat back entertainment, and no wifi! 4.5 hours of cramped quarters and zero distractions. All this did was remind me to never fly southwest again! read more

Southwest Airlines - Airlines Near Me - Atlanta, Georgia

My Southwest flights in and out of Hartford were great. The gate agents were straight forward and efficient. They made sure we got where we needed to be on time. When we arrived there was some LOUD music playing which was I guess some kind of celebration for Southwest's birthday or Juneteenth or something? I don't know but my friend and I were cracking up. Had I been waiting for a flight that might have annoyed. E. But just passing through it was a hoot! Our stewardesses were super friendly as well. I asked for a couple extra snacks to share with my kids when I got home and she gave me a hand full. So sweet! Plan ahead though and get there EARLY! It can take quite a while to navigate through the airport. read more

Southwest Airlines - Extra snacks from the sweet FA - Airlines Near Me - Atlanta, Georgia

I don't fly very often, which may be why this experience was particularly frustrating for me. I was scheduled to fly from Ontario (ONT) to San Jose (SJC) on a Southwest flight that was supposed to depart at 9:30 PM. Instead, the flight was delayed until around midnight, turning what should have been a simple evening trip home into a long and exhausting night at the airport. I fully understand that delays happen. Weather, maintenance issues, and operational problems are part of air travel. My disappointment was not simply that the flight was delayed, but how little information seemed to be available throughout the process. As passengers waited at the gate, there was a great deal of uncertainty about what was happening, how long the delay might last, and whether the departure time would continue to change. When people are traveling late at night, every additional hour matters. Many passengers were trying to arrange rides home, notify family members, or prepare for work the next morning. Sitting in an airport for hours without clear updates becomes increasingly frustrating as the night goes on. Even if the delay itself cannot be avoided, better communication would have made the experience much easier to accept. What disappointed me most was the feeling of uncertainty. It seemed like we were constantly waiting for the next update without having a clear understanding of the situation. A little more transparency regarding the cause of the delay and more frequent communication would have gone a long way toward improving the customer experience. By the time the flight finally departed, what should have been a routine trip between Southern California and the Bay Area had become a much longer ordeal than expected. Instead of arriving home at a reasonable hour, I arrived far later than planned and lost most of the night. To be fair, the gate agents and flight crew were courteous and professional. My criticism is not directed at the employees working the flight but at the overall handling of the delay and the communication provided to passengers. This was my return trip home after a reunion weekend in Southern California, and I was looking forward to a smooth flight back to San Jose. Unfortunately, the significant delay and lack of timely information made the experience disappointing. I hope Southwest takes passenger communication more seriously during major delays. Travelers understand that unexpected issues occur. What makes the difference is how those situations are managed and how well passengers are kept informed. Based on this experience, I will be paying closer attention to reliability and customer service when choosing flights in the future. read more

Southwest Airlines - Delay - Airlines Near Me - Atlanta, Georgia

I took a carry-on to board the plane was told that I had to check the bag in. When I received my luggage after an hour and half delay my luggage was busted on ththe top and the corner bottom was torn completely off with the wheel. I could even roll the bag after buggage claim finish It. It is trash now I was told that I had 24 hours to go back to Southwest Airlines yo file a claim no longer file on calls. read more

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Southwest Airlines, I love forever. If I ever have or had any issues, customer service always makes it right. I fly with Southwest Airlines, about 99% of the time. I'll definitely be back soon. :-) read more

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Luggage: No more two (2) free checked bags. Pay for any and all checked luggage now. Snacks/Drinks: free onion flavored pretzel twists, and free water, juice, coffee, soda, tea, etc. You can pay for alcoholic beverages. As of 09/08/2025, specifically on four (4) days out of the year, your FIRST alcoholic drink may be free (see attached photos from their menu). Wifi: Wifi was horrible and not working properly. Hope you have a better experience with it. Seating: no assigned seating with Southwest. It's a first come, first serve basis. Remember that! You can sit anywhere you want ONCE you enter the aircraft. Comfort: I was lucky because my flight was empty; there were many empty seats today 09/08/2025 as not many people were flying today. My seat was comfortable for me because I had no one next to me on either sides. My airplane ride was 2 hours away from my destination, no complaints there. Flight attendants: they just did their job per usual. I didn't pay them any mind and just wanted to get to my destination. Overall: My only complaint was being a loyal customer for many years, and they decided to change their two (2) free checked bags policy. Now I have to pay for every checked luggage. I get it, Southwest Airlines wants to make money like every other airline. Business per usual. Pick and choose your airline I guess. To each their own. I'll fly with whoever has the best deal from now own. No loyalty to any one airline going forward. Pick and choose your battles. read more

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Their switch to assigned seating is a mess. Further they no longer have any advantage over other airlines. Their loyalty program no longer provides any benefits. If I don't pay for a seat, I get a middle seat and then there is no bin space so my bag is behind me so I have to wait to deplane. Switching to other airlines read more

Southwest Airlines has figured out the best way to board a plane! I like the boarding system and I never pay an extra fee for early bird check in. The process is smooth and am usually a 5 stars out of 5 with all the flights I take with them. The big perk is two checked bags fly free up to 50 lbs each. And you get to take one personal item and a carry-on bag on board free. They do serve a snack and a complimentary beverage. The flight attendants are attentive and have a sense of humor! Staff always makes an announcement that breaks tension and makes all the customers laugh! During holidays in ATL the boarding areas have decorations. And This time it was a Halloween theme. Glad I had my Halloween hat with me for a photo opportunity! read more

Southwest Airlines - Southwest terminal in ATL decorated for Halloween! - Airlines Near Me - Atlanta, Georgia

Incredible staff!! Fantastic personalities and senses of humor. They are professional and make your flight as comfortable as possible. So so nice read more

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Missed my flight to Tucson, my fault I didn't realize they closed to gate 10 minutes earlier than what the ticket says. Okay it is what it is, we get a rental and drive from SD to Tucson. Gate attendant offered to rebook my flight to leave 9 hours later and go through Denver which makes no sense but said ****nothing**** about the fact that if we don't use their flight to go that they cancel the return flight as well which we planned to use. Upsetting to say the least. I do not recommend booking with southwest. read more

EPIC , EPIC FAIL! On flight 4284 from SFO to Den on 7/30/26 then on flight 304 to MYR. Got to DEN was told my flight was rebooked to BWI and the to MYR the next morning. No reason given, gate agent Margarita was rude and not helpful at all. Needless to say I booked a sooner flight 1472 to ATL and drove to MYR with my son. A very, very UNHAPPY, LOYAL A-List SWA customer. read more

Arrived at my destination and EVERYTHING in my suitcase was sopping wet. They must have left my suitcase outside, uncovered for the duration of the rainstorm that delayed our flight by 2 hours. Absolutely no response from customer service(Amy 50). read more

Smooth transaction , checking my bags, boarding, getting off and on the plane. Lucky the plane wasn't crowned this particular time so I was able to have an extra seat! No complaints and look forward to traveling SW in the future read more

Southwest Airlines - Airlines Near Me - Atlanta, Georgia

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I used to absolutely love Southwest Airlines. I had their loyalty credit card. Their customer service was the best and went above and beyond. That ended years ago. I just canceled my card after a month trying to use my rewards where I can't even get a reply from the team to address the issue. I've now been sent in a volleyball match between Rapid Rewards and regular Customer Service for hours, not one of which gives the same answer and the bottom line is I can't use my rewards because they won't accept my actual mailing address in my small town. Their social media team writes back answers they don't know anything about that don't answer the question- oh, well! From a brand loyalist to someone who can't even use their rewards and is throwing up their hands... it takes actual effort to screw up this bad. read more

According to my experience with Southwest airlines even one star review is definitely an exaggeration-it has to be "-10". Yes, negative ten! An absolute disrespect to consumer! I am locked in Orlando airport with the delay for 5 hours and 40 minute which is most likely will be prolonged again for a reason of bad weather. I am hardly convinced about it looking at the sky full of stars. For all this time we were not offered neither any explanation of what is going on nor even a bottle of water. When exhausted and dehydrated passengers figure out that everything around is already closed they've got an absolutely priceless advice - go look for a water fountain! read more

Last minute causing a 8 hour delay on a domestic flight. The gate agent nor the phone customer service representative gave a damn. Rebooked me on a later flight when there were earlier flights available. I should've listened when I was told DO NOT book with this airline. Horrible experience. And was given zero reasons for the delay. Mind you my departure flight was supposed to be at 7:10 am!!! I purposely booked an early flight to avoid delays. This flight is taking double the time to drive. HORRIBLE!! read more

Absolute buns it was clear skies there were storms around us but they wouldn't land and we had to stop and Nashville I have been here for three hours very unhappy will never fly this airline again read more

To put it mildly, SW sucks. On this trip, coming back to Orange County from Reno, I had an unscheduled plane change and a 30 walk across the Las Vegas airport. This was unscheduled and really pissed me off since on the way to Reno I had already endured a two hour layover in Denver. There was no notice given on the plane, change in Las Vegas, this was only announced aspassengers were in . The gate for those to Orange Countywas not even given. Pathetic . This is not the airline to take to Reno. read more

My husband had a stroke 6 months ago and d unable to go back to work again. With other words money is really tight. Our daughter is graduating from army bootcamp in Oklahoma. They ran a 50% off special. I entered the discount code and checked out. 26 hours later I realized there must have been a glitch on their website because the discount was never deducted. Because it was over 24 hrs, I couldn't cancel and rebook the ticket. Nor could they honor the discount. Wow! So much for a company that care about our military families or costumers in general. They are the ones that had the glitch. I will never use this shitty airline again! Nor do I suggest anybody else to support them. Greedy!! read more

I absolutely dread picking anyone up from Love Field on the Southwest flight because the traffic manager is extremely obnoxious and forceful and pushy, and absolutely needs to learn how to be friendly. Someone needs to teach them some manners. That would be employee at baggage claim security outside , June 2nd 1 PM. He needs to find a job he likes this is not it or they need to have better signage and he does not need to be so rude. He should be fired. Also, if you expect people to use the cell phone lot, it needs to be accessible from both ends and not a one-way hard to access miniature lot every time I come here it's the most unpleasant experience ever. Rating zero or minus one if that was an option. read more

We flew from Vegas to Florida recently and this airline is terrible. We paid an additional $200 to choose our seats, only to find the entire plane was choose your own seats. It was hotter than hades in the plane, and flight attendants were extremely rude. Extremely disappointing bc they used to be great. Won't be using them again. Also zero recognition or even a thank you for your service for disabled veterans. read more

Southwest Airlines Sucks! I feel that their new baggage fee policy is deceptive. I received an email about my first bag free and it was $35. Also, using their credit card is worthless unless you're the primary account holder. Of course my flight was delayed..... will gladly pay more to fly a different airline in the future. read more

Southwest is a great airline with friendly staff, and I've found them to be more reliable than other airlines. Unfortunately, if you are a business traveler (or simply want to get some work done) and require inflight WiFi... good luck. Their tmobile inflight can barely handle sending a text message - you will not get any real work finished flying with Southwest. The tmobile inflight experience is the number one reason I won't even attempt tmobile for cell service. Please fix this :) read more

Despite the great performance of flight attendants, the worst desk staff ever experienced from the desk of Southwest airline. At Atlanta airport, my flight with Southwest Airlines was canceled at the gate. The airline had rebooked me for a different destination without my consent. I noticed the change on the app, but my printed boarding pass still showed the original flight, so I went to the desk for clarification. After waiting several minutes, the agent suddenly yelled, "What is your question?" I tried to explain the situation by saying, "It looks like my flight was changed without my consent," but she cut me off, yelling again: "I asked what your question is. That's not a question--that's a statement." I calmly asked if she could be a bit more friendly and professional while I explained, showing both the app and the paper boarding pass. Instead, she became more aggressive, waving her hand in front of my face and saying, "No, don't do that." When I tried again to explain, she interrupted me and then accused me of talking over her--even though she had cut me off first. She sighed loudly, showed me several boarding passes with my name, and when I reached to take them--assuming she was handing them to me--she stepped back and said, "Don't do that." After more sighing, she abruptly said, "You're all set," without providing the necessary information about the "extra time" that had been issued for me to move ahead in line. Once again, I have to ask: what kind of training leads staff to treat travelers in this manner? This occurred on November 17, at approximately 5 p.m., at the Southwest gate for the original departure to Phoenix for travelers continuing to Ontario, CA. Whoever it was, she needs multiple rounds of education about professionalism. read more

Although has a Southwest Credit Card we were charged $35.00 for her one piece of luggage. I thought that flyers with a Southwest Credit Card got one piece of luggage for free. read more

Southwest used to be an airline that was always on time. Now, it seems to have lost that ability. The last four times I have flown with Southwest, I have experienced delays. Most recently, I experienced 2 delays on the same trip after being diverted from my original connection! I was sent to 2 airports before I got home and even one of those flights was delayed. What happened to the old Southwest?? read more

Horrible experience!!! Do not trust them with minors or elderly flying alone together. They attempted to extort my 11 year old son and 59 year old mother in law for an extra $270 less than 1 hour before the flight claiming that my sons ticket had a military discount on it because it was purchased with our account; despite us changing this a month ago on the phone for 2 hours and they acted like that was ok. My 11 year old son and 59 year old mother in law had to literally run to the gate with their bags because the rude ticketing agent did not want to call a supervisor until the last minute at which time we paid an extra $30 for something we already paid for because southwest is too lazy/ or does not care to check their recorded calls. read more

Bag agents in ATL are unreasonably slow; and did not seem to be staffed to meet the demand for flyers. Seems to be the normal operation for the whole airport though as TSA will back up also with lanes unopened and available read more

Just another day and just another flight from Las Vegas to Los Angeles with a highly professional staff both in the airport and in the air! Highly recommend this airline! Sometimes the people on the plane can be a little trippy going to Las Vegas and back, but the staff has great emotional IQ And knows how to take care of business and people most of all! read more

Southwest Airlines - Seen inside the cabin of a Southwest airline plane - Airlines Near Me - Atlanta, Georgia

Another SWA delay. Frequent flyer. Can't remember the last time one of my swa flights departed on time. They arrive late, don't get cleaned, usually filthy seat, floor and tray table. Southwest has become Southworst. Will avoid to max extent possible. read more

I have found that Southwest Airlines really cares for their guest. The stewards and stewardess are fantastic ! They are thoughtful and funny ! read more

You need to factor in the replacement of luggage when flying with Southwest. My baggage was damaged, cracked hard case. I did not notice the crack until a day later. I contacted Southwest, they said they can't help me, because policy states damage has to be reported at the airport. We are disabled live 45 min away from the airport and use a car service. I was offered $75.00 for a $350 travel pro hardcase. This is the second piece of luggage damaged beyond repair in as many years. This is unacceptable read more

Southwest terminal at BWI.. some of those ticketing agents have terrible attitudes. The one this is about the nice/nasty agent with her badge turned around at terminal # 23 on 8/8/25 at approx 5am.. I walk up to her and say GM, what do you need from me? (Annoyed) She curls her lips up and takes a deep breath, after about 3 secs she responds ID please, I fumble a bit and ask can you use my passport ? She "snarkily" responds Thats ID.. It's been a bit since I've traveled and my anxiety was on a 1000.. so I needed a little cueing.. Lady at terminal 23 with your badge turned around, give people some grace.. you stand at that ticket booth everyday , so this is second nature to you, the only stupid question is the one not asked. read more

Unfortunately, Southwest is the only nonstop option from Orlando to Las Vegas, so I don't have many choices--but the experience leaves a lot to be desired. The planes feel old and not well cared for, the cabins aren't the cleanest, the seats are extremely cramped, and the WiFi is unreliable at best. It's frustrating because the convenience of the nonstop route doesn't make up for the lack of comfort and quality. read more

Flight attendants from our flight from Atlanta to Denver has redeemed Southwest for me. Our family of four received friendly interactions and extra cans of water pre-flight--these flight attendants made me feel special! We flew on a Friday early afternoon and it was stress free. Previously I have gotten stuck in Colorado on Christmas Eve a couple years ago on Southwest, but the company did try to make things up and gave us credits for future flight and reimbursed us. I guess when baggage handlers took strike in Denver, there is not much one can do. Thanks for a pleasant flight! read more

Slowing boarding flight ever in Tampa, and even when all boarded still bags were not. Asked if connecting passengers could have first off flight said they couldn't do that. Also had a carey on and had to put it under my seat. Loosing all faith in this company. Always supported them but not anymore. Last five experinces have been horrible!!! read more