Do not use this airline. We are sitting waiting for our bags at 1pm EST and all of the bags are on different concourses making it impossible to get them. This had my exhausted children grumpy and of course none of the restaurants in ATL Airport. I was using the wheelchair aces and an angry Karen didn't even check for my wheelchair we had to ask the pilot for help an absolute nightmare read more

Hell no!! They boarded us on an already delayed flight from Atlanta to Portland and we didn't even take off for more than 3 hours. No updates provided. Like nothing. I don't care if the airport was this backed up over a little rain! The pilot having such a small voice. We couldn't understand what he was trying to say. Then when I asked the flight attendant she had so much attitude. Perhaps we should do a little better on training. I give a complete zero! Nothing else to say. read more

Dates: June 30 - July 8, 2026 BOOKING Code: NWZQMY THE GOOD I purchased a RT trip fare. I travel by wheelchair because of a mishap occurring over 15 years ago, when I was knocked down onto the floor at an airport by a rushing traveler. When, "Going", (flight to Seattle) my pillow and blanket pack did not make it onto the plane. I was unaware that it was not with me until I had boarded and was unable to locate the items. The packing cube generally stays attached to my carry-on luggage. I was very concerned because I recently had neck surgery and I'm also challenged with intense and wide-spread arthritis. The planes, generally, are kept VERY cold during flights. I voiced my concern to one of the crew members and all tried, in vain, to locate the items. They were wonderful! The air was kept moderate the entire trip and a neck pillow was fashioned out of paper towels and plastic. It worked and I had a very restful and comfortable flight and to my knowledge, there were no complaints concerning the plane's less than frigid air. Thank you! THE BAD I paid for an upgrade, twice, once when I purchased my RT fare and again for my return trip, to have more sitting space and not to be required to walk far to deplane. I have an artificial right hip and severe arthritis in my back and both leg joints, especially knees and left hip. My seatmates were two men. (Full flight, no seats available) The middle seat was occupied by a 6'4, @280 lb gentleman who had no extra space and basically took what little I had sitting in the window seat, "8F". He was just as uncomfortable as I. The man, in front, let back his seat and again the middle seat passenger's knees were cramped with no movement allowed at all. I had lost my pillow and blanket on my initial flight. My daughter bought me a replacement pillow. I just needed a blanket. I tried to grab a blanket when boarding the plane from 1st class, I was told they were ONLY for first class passengers. I tried to explain my circumstances and was quickly shut down and asked to proceed to my seat. Different plane, different crew, different attitudes. When I tell you I suffered, let me tell you, I SUFFERED! The plane was freezing! My seat had no back support and no butt support. The bottom foam padding had separated and was lumpy. It provided no support for my aging and arthritic hip whatsoever. My feet and ankles swelled and my back and hip were in excruciating pain thereby rendering me unable to stand when it was time to deplane. In order to deplane, 2 service people assisted me in order for me stand out of my seat and then to hobble off the plane into a wheelchair. I did not get to enjoy my family that I visited. My activities were limited. The pain in my joints stayed with me the entire stay. I am on a fixed income. Airline tickets are currently extremely high cost expenditures. It will take 6 months to pay off, with interest, the cost of the ticket. My recommendations to ALASKA AIRLINES: 1. Do not count pillows, extra seat cushions and blankets as "extra" baggage. Most seniors need them for medical reasons, not just for comfort. 2. Invest in ergonomic seating for your passengers. We all deserve to be comfortable though you have us packed in like sardines in a can. 3. Train ALL crew to extend quality customer care. read more

The "self checkin" for your luggage is a joke. Numerous stations to drop your bags with only 1or 2 Employees to assist and all of the drops were glitching. Glad we got there super early at Seattle-Tacoma. I appreciate saving a buck, but it was chaos read more

Subject: Formal Complaint Regarding Flight Issues and Outstanding Customer Service from Estelle C. Dear Alaska Airlines Customer Service, I am writing to formally express my frustration and disappointment regarding my recent travel experience with Alaska Airlines, as well as to commend one exceptional employee, Estelle C., for going above and beyond to assist me. I originally booked my flight from Atlanta to Hawaii through a third party, expecting a smooth journey. Unfortunately, what transpired was a nightmare. Upon arriving at the airport with more than enough time to check in, I was assigned a gate--EF0--that did not exist. The airport monitors were malfunctioning, and my flight was not displayed. I was given three different gate locations, two of which were not even operated by Alaska Airlines. Eventually, I was informed that the best way to find my gate was to search Google using my airline and flight number. After finally locating the correct gate, I realized it was in the complete opposite direction of where I had been previously directed. As I sprinted to the gate after receiving a call that my flight was boarding, I arrived only to be told that the gate had just closed--literally 60 seconds before. My flight was canceled as a result. When I spoke with an Alaska Airlines representative, they acknowledged that the airline was experiencing system issues that affected ticketing and gate assignments, impacting a total of 140 passengers. However, I was then told that because most passengers were able to find their gate, the airline would not recognize this as a system failure. Instead, I was blamed for missing my flight and informed that my only option was to pay over $1,000 to rebook my flight for the next day. In frustration, I ended up booking a separate flight through Delta for $900. The issues did not end there. After securing my new flight, I attempted to locate my checked bag. I spoke with multiple Alaska Airlines representatives, all of whom assured me that my luggage would arrive in Hawaii on my originally scheduled flight. However, upon landing, my bag was nowhere to be found. After further inquiries, I was told that my bag had been left in Seattle--where my connecting flight was--and that there was a possibility the wrong name had been attached to it. At this point, I was convinced that my belongings would be lost forever. No Alaska Airlines employee I spoke with provided reassurance or made any meaningful effort to resolve the situation. That was until I met Estelle C. at baggage claim. Despite her shift being nearly over, she dedicated almost two additional hours to locating my bag. She made countless phone calls to baggage claim departments, customer service, and other airlines. She even reached out to Delta in case they had any information. After a thorough investigation, she was able to track down a video of my bag, asked me to verify its details, and then personally ensured it was rerouted to the proper location as quickly as possible. Estelle kept me updated every step of the way. She provided me with exact details about the flight my bag was on, where it was leaving from, and its arrival time. Her diligence and genuine concern were the only bright spots in an otherwise horrendous experience. She even called me the next morning to remind me when my bag would arrive. When I arrived at the airport 30 minutes early to retrieve it, she was already there waiting for me. Because of Estelle's dedication, I was finally able to recover my belongings. I cannot thank her enough for her professionalism, persistence, and care. She is the type of employee who embodies excellent customer service, and I sincerely hope she is recognized for her efforts. While I deeply appreciate Estelle's help, my overall experience with Alaska Airlines was unacceptable. The system failures, misinformation, lack of accountability, and the financial burden I was forced to endure were completely avoidable. I am requesting a formal review of this situation, as well as reimbursement for the additional expenses I incurred due to Alaska Airlines' errors. I look forward to your prompt response and resolution. Sincerely, Anthony H. read more

My trip from San Diego to Atlanta on Alaska airlines has been a rather unpleasant one. We were first delayed in San Diego, with no explanation!!(so I'm assuming we are just supposed to deal with it or go home) and now we have been stuck on a runway at the Atlanta international airport for almost an hour. The only thing that was told to us is that they want us to sit here until the plane that's at the gate leaves. That unacceptable. Alaska airlines and ATL airport have failed us. This trip will likely be my last with Alaska. I am documenting this trip and will post a final video to show just how bad this situation is. read more

Alaska Airlines - Atlanta airport runway - Airlines Near Me - Atlanta, Georgia

Fantastic airline to fly on! I use them exclusively to get to my destinations. The staff are always friendly when boarding and on the flight. The flight has a variety of food options but preordering is recommended. If you have the chance to fly First Class, this is one of the best airlines to fly First Class on. The front seats have the most leg room but really no seat up front is bad. The seats are oversized and recline. The next time you are looking to fly and Alaska is in your area, choose them first. read more

Loved Virgin Airlines; I like Alaska Airlines a lot. Not to say that Alaska is bad, because I had nothing but positive experiences with Alaska's staff, my flight as well as their online booking system and their app. Though my experiences have all been good - they haven't been mind blowing. I'll start with the app and website. Easy to navigate. Fast. No difficulty with class nor seat changes. User GUI is understandable and I appreciate the electronic boarding pass - scanned easily via my mobile device. I've had issues with other airlines barcode readers. Staff interactions were all positive as well. From checking in luggage, to asking questions at the gate - as well as being served by the flight attendants; customer service deserves five stars from me. The planes themselves is what didn't amaze me. Though clean - the seats were comfortable but not as luxurious as I've encountered before. I appreciate the free texting ability and free movies - as well as free charging because there are no individual monitors for passengers; entertainment is via your own personal devices. Complimentary drinks and snacks as is the norm. Anyway - I don't have a domestic airline I prefer over others however my most recent experience with Alaska was positive enough that I've already booked my next several travels with them. Guess at the least, they've earned a new fan. read more

Updated from 1 star to 2 because a customer service manager contacted me and provided a $100 credit for the horrible experience. Still undecided if I will use them again, as it would only be to fly to Seattle and that appears to be the location with the worst reputation. read more

Diane the Karen of the Alaska Air - She literally reached over me to wake up my grandfather (who desperately needed sleep) and said "Oh; I sure hate to do this to this man, but I'm gonna need to wake him up". I didn't understand why... I thought it was for a drink offering, but before I could even ask, Diane the Karen of Alaska started jabbing the poor old man in the shoulder until he woke up. It took 5 hits and I was shocked she was so assertive about waking him up. Come to find out, she THOUGHT his mask was below his nose because he's a black man but in reality it's a dark flight, dark skin and a black mask. I couldn't believe here stupidity. REALLY? You needed make sure his mask was pinched perfectly over his nose while he slapped? I am fed up with Alaska airlines and their power tripping anxious flight attendants. The flight would be so much better without these tyrant and rude glorified waitresses roaming the aisles making rude comments. Fly Delta, Fly anything else. Seattle to Atlanta Flight 442. - Diane, Brad and more are the worst. read more

As I approached the gate counter, the ladies greeted me with a genuine Good Morning & with smiles eager to assist me. That felt good. I've encountered some not so great customer service from other airlines & it makes you not want to fly with them again. I've had consistent excellent customer service with all of Alaska Airlines thus far. I've been flying with them often for almost 2mos now. I truly enjoy flying with them. Love the menu they offer. The ladies, Kametra & Lena at the gate counter were excellent!! read more

Alaska Airlines - Noticed this new sign - Airlines Near Me - Atlanta, Georgia

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There was no staff here to get the ramp set up when you get off the plane or to collect bags to baggage claim. We were stuck on this plane for 3 hours after landing. Awful customer service. read more

Horrible. The staff didn't show up on time to collect checked bags, the flight switched gates 30 min before expected boarding time, and they were an hour and a half late to load bags into the plane. Missing my layover because of them. On top of that, when arriving at my destination they lost my bags so I sat around waiting for 3 hours for them to find it. Never flying Alaska again and I suggest you give them a miss as well. Created a Yelp account specifically for this. That should tell you something. read more

To me Alaska's service is excellent. Having nonstop service to Atlanta is a terrific option for us Northwesterners. They are now in a battle with D who shall not be named in the Seattle market but I think they can hold their own. Loyal customers count for something. read more

Since they bought virgin, Alaska becomes the best domestic carrier. The food is actually better and cheaper on the planes than in the ATL airport, so save your money and time. all entrees sit at around 7.50. the cheese plate is especially good, the hot cuban, turkey and ban mi sandwhiches are all great. They did a end run around delta and american by streaming content directly to your device for free. Early release movies are also available. They're showing start wars 7 days after the release on blue ray. Alaska runs one type of plane, the 737 so replacements and reliability is high, plus they don't run a hub out of ATL or ORD so a plane delayed by weather in Newark doesn't disrupt their network. Only major annoyance is their integration with American isn't quite done so my AK ff mile number and TSA number don't always carry across when checking in with American Airlines. American also tends to charge for baggage when it's free for MVP gold AK fliers read more

Alaska Airlines - Airlines Near Me - Atlanta, Georgia

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Tip - never use Alaska to fly out of Atlanta, GA. Heartsfield only has one Alaska gate so flights (esp. those direct to Seattle, WA) are limited. I've always bragged about how Alaska was superior to Delta, now I am starting to re-think my stance. As someone who has flown many times using Alaska, I assumed their customer service would be great. Not so much. My Mom and I drove from Chattanooga, TN to ATL to fly first class with Alaska. Talking Alaska up, I was looking forward to our experience. I thought we left with plenty of time to spare--I'm very punctual when it comes to flying. However, being that Christmas is upon us, the traffic was beyond terrible. When we finally make it to the airport, we dropped off the rental car with Avis (another bad experience to detail for another time--when it rains, it pours), and when we made it to the counter we were basically told that we couldn't check our luggage because we were past the 45 min window. To my knowledge and watch we arrived an hour before takeoff so I was puzzled. To add more salt to the wound, the agent tells us that the 3:30pm flight was the last direct to Seattle. I was told to call their reservation number for help. If the agent at the airport can't help you, I don't know what good a call would be with an agent over the phone. Stunning. Ok. I call the agent and beyond switching my flight to the next day there was nothing that could be done. I'm flustered and frustrated at the lack of help and options. Oh and not to mention, because I didn't pay for "refundable" first class tickets, I would have to pay a cancellation fee to recoup what I paid for. If I rescheduled for the next day, I would have to pay additional costs of what my first class tickets value couldn't cover. Hence my reccomendation to never use them to fly out of ATL. They have very little presence and a severe lack of alternatives if you are at fault for missing your flight. Fast forward, we go to the Delta service desk and we're assisted promptly. We were able to book a later flight, first class comparable to what I paid for with Alaska. A big thank you to Delta for helping. We were able to check our bags early--fun fact, Alaska won't let you check bags if you're too early--I know this from personal experience. And we got through security in 10 minutes. We could have made the Alaska flight. In conveying my situation to my sister, she mentioned a similar situation. First of all, Delta let her check her bag though she was running behind due to the horrendous ATL traffic and was encouraged her to get her gate. There was no BS about arriving 45 minutes prior to her flight. She missed her flight by a few minutes and guess what--she was able to book a later flight with no hassle, no additional fees and no feeling like "it's your fault so you are on your own." I used to love Alaska, but I felt like there was zero support--even considering the high costs I paid to fly first class. Barring extenuating circumstances, I will never use them in my next ATL trip. I'm so disappointed. read more

I flew Alaska airline for the first time last week on my way to Taipei via Seattle, WA. It has honestly the most pleasant experience I've had with a domestic carrier in a long time. I will admit I fly Delta 99.9% of the time because I'm a platinum member and I get tons of perks because of it. However if you fly a lot you will notice there isn't a lot of difference between first class and economy now a days except when you fly overseas then you get the flat bed (but the food still sucks) So maybe because I'm so use to the mediocre service that you get on most Delta flights that when I fly another carrier I'm blown away by their service...but I was blown away by how friendly everyone was. It was a 6:30 AM flight and everyone literally was so nice and attentive. No one gave me attitude when I asked a bunch of questions about how much luggage I could check in or if I could get an aisle seat. You can bet I will be looking to fly more Alaska airline more in the future. read more

Arrived at my destination in Seattle from Atlanta. Lost my ONE suitcase. The staff at the check in kiosk had me attached my baggage sticker INCORRECTLY. It fell off, obviously as staff from SOUTHWEST AIR found it and called me. Why? Staff at Seattle baggage claim seamed bothered to take the time with a passenger who is disgruntled. HOWEVER, STAFF AT SOUTHWEST WAS FANTASTIC!!! THANK YOU MARK!!!! read more

As an Alaskan I usually take pride in alaska air. Not for awhile. The people are ok, but the number of special programs and boarding systems just make it worse. Load the back of the plane first. People with disabilities and kids. The effectiveness of loading the rear window seats then isles and middle and moving forward from there will save time and reduce the elbow bumping and baggage loading. I know people want to feel special with their rewards and get "premium " service but it comes at the expense of all the passengers. I would love to hear from a steward or desk agent about how they feel about it. I only gave a 2 star rating because the personnel were polite and the plane was clean. Otherwise, goat show. Everyone blocks the other airport passengers while waiting in the middle of the walkway. Uffda, I like the new seats on this plane I guess. read more

2 stars for 2 reasons. They charged me $550 to change from a full flight to a empty flight. Wifi on board is stupid expensive and so slow it is unusable. read more

Great in air service. But leaving Sacramento airplane had engine failure causing me to miss my flight in Seattle Washington which made me miss my flight to Atlanta causing me to have a 8 hour layover...I got a food voucher but one must spend it in one sitting, so i stayed at the same restaurant for hours. That's not the part that kills me. It's when leaving Atlanta. I'm running late to a early morning flight so i'm already stressed, and the woman at the front desk gave me such attitude (must be an Atlanta thing) that made me want to download yelp just to give this review. I explained my first flight with Alaska and she basically told me it was my fault my flight had engine failure. I asked to make me happy by just helping me get through TSA and she laughed also telling me my check bag probably won't be in Sacramento when i get there. I will never fly this airline again. I get to go back to Cali, and you get to stay in Atlanta. This airline has done nothing but stress me out. read more