Too bad we can't give a 1/2 star
We flew to Rome on British Airways (BA) arranged by Costco Travel. We arrived an hour late and worried there could be trouble with the arranged car. We got our luggage (20 minutes) and met the car transport and actually had left the airport when we realized we had left a carry-on on the plane. We returned and I spent over 20 minutes going back through security back to customs where they said baggage left on the plane would be at lost and found. I found lost and found but no one was there for BA, after 20 minutes with the car waiting I left and we went to the hotel. We immediately called British Airways for the phone number of their lost and found and THEY DIDN'T HAVE IT! They didn't try to help us - they said "it's the Rome Airport running lost and found." We found multiple numbers on the internet for the lost and found, no one answered, but some we left messages. We found an e-mail where we sent a detailed description of the carry-on but no one ever contacted us. Our hotel in Rome is about 45 minutes from the airport $40-$80 by train or bus so we called British Airways again as we were willing to go back to the airport lost and found if the carry-on was there but once again BA declined to help in any way. Stuart is semi-retired, Diane retired the first year of covid. The kids are grown, covid is no longer a pandemic, and we have the time and finances to travel. We will travel but not using British Airways read more