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    Frontier Airlines

    1.3 (230 reviews)
    Closed 7:30 am - 3:30 pm

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    Pitching the rewards card program.
    Mike R.

    Here now. First time trying this airline despite all the warnings. This airport is horrible. It's too damn large. There were folks on my flight from Chicago that were late connecting to Tampa (courtesy of Frontier) and had to run through this God forsaken airport to get to a far far away gate. Hope they made it.... Doubt most of them did. Tried to change my plans yesterday to fly out earlier since my schedule changed and the lady on the phone had the audacity to tell me one flight would be 15 hours and the other one will be 18 hours. Really ma'am? I just kept what I had. Both my originating and connecting flights were late, of course. People were arguing with the flight attendants. The flight attendants were giving bad information - double-booking seats and asking people to refresh their website... And yelling at people. They FEE you to death (or try to anyway). This whole airline is a mess - regardless of price. Although it was a "savings" over the $700 everyone else was quoting I clearly gave it all back in time and inconvenience. Despite it all they don't forget for a moment to pitch their rewards card. :/ I won't get home till sometime in the wee hours of the morning. You absolutely get what you pay for every time in America. Fly me from Chicago to Atlanta to fly me up to Baltimore after a 3.5 - 4-hour wait. In their defense, the planes are new, they seat vets early and the pilots appear to be good. Never again though. It's the Waffle House of the sky.

    Reen K.

    This is my first time on Frontier, and so far so good. My husband and I mainly fly Southwest Airlines, but Frontier's tickets were really reasonable. So, I decided to give the airline a try. The airline has snacks and beverages that you can purchase, and if you decide to switch seats, you pay before boarding if the they have any. The plane is crowded, but the travelers are boarding fast. The seats are comfortable and it's plenty of leg room. I'll definitely book another flight, if needed. :-)

    Hi, I would like to express how disturbing and unacceptable my experience was as a first-time flyer with this airline. My flight from El Salvador to Atlanta was fine; however, once we landed in Atlanta, the experience quickly became a nightmare. I had a connecting flight from Atlanta (ATL) to New York. We arrived in Atlanta around 7:00 p.m. and had a two-hour layover, with boarding scheduled for 10:00 p.m. I located my gate and spoke directly with the gate agent, who confirmed that Gate C7 was correct. Both my printed boarding pass and the boarding pass on my phone also showed Gate C7. I remained at that gate for over two hours. Eventually, an announcement was made that boarding would begin shortly for a flight to Baltimore. Confused, I approached the gate agent, who then informed me that my flight's gate had been changed. No text message, email, or announcement had been made to notify passengers of this change. When I asked what time my flight had departed, I was told it had left an hour earlier. At that point, I was extremely distressed and began to cry. The following day was my birthday, and my son was sick with a fever, which made the situation even more overwhelming. I was then instructed to go to the customer service desk. A staff member told me to take the train to Stop T. When I arrived, I was informed that there was no customer service desk at that location and that I needed to go to the ticket counter in Concourse E instead. After finally reaching Concourse E, I approached a female staff member for assistance. Before I could explain my situation, she stated that her shift was over, walked out of the booth, and pointed to a QR code, instructing me to contact customer service as she was leaving. This experience was incredibly frustrating, stressful, and disappointing, especially for a first-time flyer. The lack of communication, misinformation, and unwillingness to assist left me feeling abandoned and unheard. At this point, I began to panic because I needed to get home. I had not seen my son in seven days and did not want to spend my birthday alone in an airport. While waiting, I was repeatedly approached by men, homeless individuals, and even employees, which made me feel extremely unsafe. I contacted customer service, but it took a long time for someone to answer. When I finally spoke with a representative, I was told there were no remaining flights that night. I was also informed that a refund could not be issued and that certain issues could only be resolved at the ticket counter. By this time, my anxiety had escalated to the point where I needed to use my asthma inhaler, as I felt an anxiety attack coming on. The customer service representative, Chris (who stated he was not permitted to provide his last name), informed me that the next available flight was at 9:00 a.m. from Atlanta to LaGuardia Airport. I had no choice but to accept this flight. I then asked about hotel accommodations, as I did not feel safe sleeping in the airport overnight and also needed access to a shower due to being on my menstrual cycle. Chris advised that he could not assist with hotel arrangements and that this could only be handled by the ticket counter. Unfortunately, the only ticket counter agent available had already refused to assist me, directing me instead to a QR code and telling me to contact customer service. The representative then offered a $50 flight credit, which was of no help, as it could not be used to secure a hotel room or meet my immediate needs. As a result, I was forced to book a hotel room on my own. I then had to travel in the rain while trying to locate the taxi area. I was given incorrect directions twice before finally finding transportation. When I arrived at the La Quinta hotel, the experience was equally distressing. The room was unsanitary, with dirty sheets and a poorly maintained bathtub. I was forced to change rooms twice before being able to settle in. That night, I was emotionally overwhelmed and spent the evening crying. The following morning, I checked my email for the flight confirmation that I was told would be sent to me, but I never received any confirmation or communication regarding my rebooked flight. I never received a boarding pass or any confirmation for the rebooked flight. I contacted customer service again and spoke with a female representative who also stated she was unable to provide her last name. She rebooked my flight, but all of the accommodations I had originally paid for--such as my carry-on bag and Comfort+ seat upgrade--were not properly honored. I was again offered an additional $50 credit, which felt inadequate given the circumstances. At this point, I believed I deserved both a refund and appropriate flight credit. When I arrived at the airport, I spoke with an agent at the ticket counter regarding reimbursement for my hotel stay and the additional expenses I incurred. I was told that the ticket counter no longer had the authority

    Me laughing at their downfall

    so i went to disney for a vacay,and our connection was in atlanta! so our flight was at 12:46, we get on and we end up leaving at 1:40 because the pilots were not there!!!! we get off the flight and we missed our connection!!! now the next flight is at 9:00 and i have school tomorrow!! i wish frontier airlines crumbles while i laugh at it falling Update.. it got delayed to 12:31

    karina k.

    I bought the Wild Pass April 2025 and it lasts til May 2026. It was $600. It can get you on a last minute flight for just $0.01 plus tax so many domestic flights will cost you only $16 to $50 one way. It's a great deal even if you paid for a carry on. But some staff can be very unkind and they don't update the gate into or the apps so you get bad old info and the staff blame you for it. Customer service is terrible and subpar. As long as you know this and travel light for just a personal item you will be fine, it's not organized and it's the fault of the staff who are not very caring or hard working. Not all but many I found to be rude and aggressive and not fair. They refuse to accommodate despite their mistakes and lack of keeping updates with information like vital flight delays and gate changes. If the staff were more respectful, hard working, kind, polite, responsive, and not rude, I would give Frontier stars.

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    3 months ago

    On time. Professional. Helpful service. Good prices. Dependable. Have counted on Frontier many times. Have not been disappointed

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    3 months ago

    They left me stranded. literally. they left early with my child's car seat and stroller. I couldn't leave the airport.

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    5 months ago

    We sat on the tarmac for 30 minutes so a "sister" plane could check a seat belt issue. Why but use an open gate? Idiots

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    Page 1 of 6

    Ask the Community - Frontier Airlines

    What strategies are you using to cut down on delays and unexpected flight changes?

    How do you keep passengers informed about schedule or gate changes?

    What measures are in place to improve in-flight comfort?

    How do I talk to a flight representative fast?

    How do I talk to a Frontier flights representatives fast?

    How do I talk to a Frontier flights representatives fast?

    How do I talk to a Frontier flights representatives fast?

    How is your airline addressing flight delays and cancellations?

    How is your airline addressing flight delays and cancellations?

    What measures are in place to improve in-flights comfort?

    How is your airline addressing flight delays and cancellations?

    How is your airline addressing flight delays and cancellations?

    What time to check in?

    Would probably get there 2 hours before

    Don’t See Your Question? Ask Away!

    Review Highlights - Frontier Airlines

    Had I not been left alone at the terminal, I would have nothing but praise for your airline.

    Mentioned in 4 reviews

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    Delta Air Lines - Sitting inside the upstairs loft at the Delta Sky Club in Concourse F at Hartsfield-Jackson Atlanta International Airport (ATL).

    Delta Air Lines

    2.2(890 reviews)
    0.3 mi

    Delta Air Lines within Hartsfield-Jackson Atlanta International Airport was pretty much my…read moretransition from Tallahassee Florida enroute to Chicago Illinois. During that transition, I really did not get the chance to enjoy the airport itself because once I arrived, I was in search of the airline gate. Post my short layover, the airline gate was easy to find within the terminal thanks to posted signage, as well as the Plane Train for getting me to the concourse quickly! By the time I arrived at concourse F from concourse B, it was time to board the airplane once I arrived at the Delta Air Lines gate. By then, I swear my anxiety level was nearly at its peak because I did not even have a boarding pass at the time, so I was thinking to myself that I might miss my flight back to Chicago. Near the end of the boarding process, the gentleman that was checking travelers in came over and assisted me, which released that anxiety. The last thing I wanted was to miss my flight, or purchase another ticket, which more than likely would have resulted in a later flight back to Chicago. As for the airplane interior, I loved that the seat area had enough space to where I could adjust my body while seated. I had a decent amount of foot space to where my military-style backpack could fit underneath the seat in front of me. And there were also charging outlets within the seat, thankfully because I burned most of my battery checking the Delta Air Lines website for my boarding pass while enroute to the concourse. While onboard the flight, I ended up watching the movie 'Blade', which put a smile on my face after the commute to get to the gate, and potentially missed the flight. And onboard this flight, the Delta Air Lines attendants gave out refreshments, and snacks which are always a plus. In closing, I am still open to choosing and recommending Delta Air Lines to a friend, relative or colleague even after this experience. My rating given is mostly because of me not receiving my seat until near the boarding process was completed, which is something I never want to experience as a traveler who just wants to go home. Anyway, safe travels, and blessings to all that read this review. ~ Keep moving Forward ~ Thomas G

    So the flight officer being ill is not the fault of the airlines but the multiple delays that were…read morenot clearly communicated to those of us waiting was their doing. FYI--comfort plus isn't comfortable at all. Seats don't recline & having a larger lady spill over into my seat forcing me to hang over into my husbands seat so that her body habit-us did not assault me was NOT worth the extra cost. (She worked for the airline we later learned.) First time flying with Delta and my last .

    Photos
    Delta Air Lines - Baggage claim carousel 1 in Hartsfield-Jackson Atlanta International Airport domestic terminal South. Delta Air Lines.

    Baggage claim carousel 1 in Hartsfield-Jackson Atlanta International Airport domestic terminal South. Delta Air Lines.

    Delta Air Lines - Delta Air Lines Flight DL 675 on September 12, 2024. Atlanta (ATL) to Portland (PDX). View from Seat 14B on a Boeing B737-900ER.

    Delta Air Lines Flight DL 675 on September 12, 2024. Atlanta (ATL) to Portland (PDX). View from Seat 14B on a Boeing B737-900ER.

    Delta Air Lines - Inside Delta flight DL 1223 IAH Houston to ATL Atlanta. View from Seat 24B (middle). I'm logged into Delta Sync on the seatback screen.

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    Inside Delta flight DL 1223 IAH Houston to ATL Atlanta. View from Seat 24B (middle). I'm logged into Delta Sync on the seatback screen.

    Copa Airlines - Boarding area at ATL

    Copa Airlines

    4.4(11 reviews)
    0.9 mi

    **To reach live human at Airlines call +1 (888) 55.1~01~45 (US) * and reach 'Customer Service…read moredirectly' at any time. This 24/7 toll-free 'phone' line ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again..

    The toll-free phone number for Copa Airlines reservations and general customer service in the U.S…read more is 1-877 982 2011™. This line is available 24 hours a day, 7 days a week for booking flights, making changes, and managing existing reservations. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgAIN.

    Photos
    Copa Airlines - Safety demonstration

    Safety demonstration

    Copa Airlines - Lots of leg room

    Lots of leg room

    Copa Airlines - Panama City bound!

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    Panama City bound!

    Hartsfield-Jackson Atlanta International Airport - Inside the Delta Sky Club in Atlanta Concourse B on 3/19/2026 around 12:30-1:00 PM EDT.

    Hartsfield-Jackson Atlanta International Airport

    3.3(5k reviews)
    0.9 mi

    I love this airport! I look forward coming through this airport every time…read more They have the kindest employees. Due to some health issues, I need assistance, & the the people that assist us are the best. (By they way, tip them - they are pushing you & your carry on through the airport!) They do it with care & a positive attitude each time. Because I'm always flying international, I'm usually going from terminal A to terminal F! Yes, they have a tram, still that's a huge airport. I love all the smiling faces & great attitudes in Atlanta.

    I love a huge airport. ATL definitely fits the bill for large airport complex. I enjoy the hustle…read moreand bustle of thousands of people moving around and how engineers design systems to make it at effortless as possible. The underground pedestrian and moving walkways are a great answer to moving huge crowds of people. Funneling people to the trams and dropping them off at their departure terminal helps clear the congestion. I do wish they had better food options though. I've passed through here a bunch of times and still have not discovered a go to food option. If they could figure that out I would choose to fly my connections through here more often. The concourses are in need of maintenance . The Ac systems aren't adequate to handle the Georgia weather. The roofs leak. Nothing like dodging water collectors inside the terminal because the roof is leaking. Delta should apply more pressure because it shows poorly on them.

    Photos
    Hartsfield-Jackson Atlanta International Airport - Saturday 11.08.25; Hartsfield-Jackson Atlanta International Airport (ATL)
 6000 N Terminal Pkwy (at Airport Loop Rd)
 Atlanta, GA 30320

    Saturday 11.08.25; Hartsfield-Jackson Atlanta International Airport (ATL) 6000 N Terminal Pkwy (at Airport Loop Rd) Atlanta, GA 30320

    Hartsfield-Jackson Atlanta International Airport - Boeing 767 headed to Munich!

    Boeing 767 headed to Munich!

    Hartsfield-Jackson Atlanta International Airport - Terminal T

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    Terminal T

    Southwest Airlines - They still are standing down.  No apology or nothing!

    Southwest Airlines

    1.9(746 reviews)
    0.0 mi

    **To reach live human at Airlines call +1 (888) 738-0.699 (US) * and reach 'Customer Service…read moredirectly' at any time. This 24/7 toll-free 'phone' line ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again..Anjali has paused

    Available 24/7, customer support at +1~(888)~738-06.99** can assist you with booking issues and…read moreflight change requests. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

    Photos
    Southwest Airlines - The gate person who refused to help me.

    The gate person who refused to help me.

    Southwest Airlines - The view from Boise.

    The view from Boise.

    Southwest Airlines

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    British Airways

    British Airways

    3.3(7 reviews)
    0.6 mi

    **Need 24/7 help** call 1-(888)-551-O145 to reach Airlines customer service 24/7. They can help…read morewith booking management, flight changes, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again..

    **Need help** call 866-867 36.48 to reach Airlines customer support service 24/7. They can help…read morewith booking management, flight changes, and other ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again

    JetBlue - Frustration

    JetBlue

    1.8(30 reviews)
    0.0 mi

    I am extremely disappointed with JetBlue's service. Our tickets were canceled twice, causing…read moreunnecessary stress and confusion for my entire family. On top of that, after the second cancellation, JetBlue separated our family onto two different flights instead of keeping us together. Traveling with family should not be this difficult, and the lack of coordination and customer support made the situation even worse. We planned this trip carefully, and these repeated cancellations completely disrupted our travel plans. This experience was frustrating, inconvenient, and unacceptable. I expected much better organization and customer care. Unfortunately, this situation has seriously affected my trust in JetBlue, and I will reconsider flying with them in the future.nuestra experiencia con decepcionante. La aerolínea canceló nuestros boletos dos veces, causando un gran estrés y desorganización en nuestro viaje familiar. Lo más preocupante fue que nos dejaron en vuelos separados de nuestros hijos, algo totalmente inaceptable para cualquier familia que viaja junta. A pesar de múltiples intentos de comunicarnos con el servicio al cliente, no hemos recibido respuestas claras ni soluciones. La falta de responsabilidad, comunicación y consideración hacia los pasajeros --especialmente familias con niños-- demuestra un servicio muy deficiente. Esperábamos más profesionalismo y apoyo en una situación creada por la misma aerolínea. No recomendamos viajar con JetBlue hasta que mejoren su atención al cliente y manejo de cancelaciones.

    JetBlue routinely lies to its customers, saying there is no overhead baggage room left and forcing…read moreyou to check your carry on. Every time I fly there is room in the back even though they forced me to check my bag. On my flight today, the last six overhead compartments were empty, though they told me "The crew says all luggage bins are full and you will have to check your bags." JetBlue states that you get one carry on, but you do not unless you are in groups A or B. This is a policy of deliberate lying to force you to buy more expensive seats.

    Photos
    JetBlue
    JetBlue
    JetBlue - Check in

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    Check in

    Frontier Airlines - airlines - Updated May 2026

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