I'm writing this to share my experience so others can go in fully informed before doing business…read morewith this dealership.
From the very beginning, there were red flags. The paperwork had inconsistencies, and I was never properly provided a completed, signed inspection form. At one point, I was even asked to sign a blank inspection form, which is completely unacceptable and unprofessional.
After purchasing the van, I started dealing with issues that should have either been disclosed or caught during inspection. I brought the vehicle back expecting the dealership to stand behind what they sold and handle things properly.
Instead, the process felt careless and frustrating. I was told the total cost of repairs was over $7,000, and that the dealership was "covering" over $6,000 of that, leaving me responsible for about $1,100. However, when I received the actual receipts, the total only showed around $3,000, with a $2,000 discount applied--bringing my portion to the same $1,100 I paid.
When I questioned why the numbers didn't match the claimed $7,000 total, I was given vague answers and told that the rest was handled on "separate backend paperwork" that they were unwilling to provide. That lack of transparency raises serious concerns about what I was actually charged versus what I was told.
Communication throughout the process was poor, and I constantly felt like I had to chase answers rather than being treated like a valued customer.
When I dropped the van off for service, it had close to half a tank of gas. When I got it back, the low fuel light was on. That alone shows a lack of respect for customers' property.
On top of that, when I got the vehicle back, small but obvious things were ignored--like broken clips that hold wiring in place. It would have taken very little time to fix, but it wasn't done. That kind of detail reflects the overall level of care and attention they put into their work, and it makes you question what else may have been overlooked.
Overall, this experience left me with very little confidence in this dealership. Between the questionable paperwork, lack of transparency around repair costs, poor communication, and careless service, I would strongly recommend anyone considering buying from here to get an independent inspection and be prepared to double-check everything.
