why one star, because I can't give zero, and if you will read the text exchange with the Sales…read moreMANAGER below you won't have to wonder why: Text message I had received at 7:35pm, Wednesday, after I had left their location that has operating hours listed on their website, and at the door, open until 8 PM, sender: TIM HAYES - the MANAGER: "For you to keep my staff late for your low ball offer is bullshit I already told you not possible If you can do $3500 total out of pocket I can get the payment to $1147You show up late and ask for a $6k discount Wtf my response: Hi Tim, I am also very disappointed with your text right now. I was in contact with you informing about my availability and even arrived few minutes earlier than initially anticipated. I was always expecting high level or customer service from Mercedes dealer and your "WTF" had complete changed that. I am not sure whom you are to the company believing that your unprofessional and rude texts will win a customer. Although I am grateful that you did show your real nature and we won't have to deal with you anymore . Thank you for your time and good luck with future sales. Best regards TIM HAYES wrote back: I asked my staff on my day off to stay late for you I called you and had everything ready That was not polite and for that reason I am not being polite We have been upfront and honest with you It's clients like you that are ruining our business my response: The explanation of your unprofessional and unclassy behavior I silly. Before leaving my house I had called Louis and asked if he will be waiting for us or we could reschedule, he told me it is OK today and if we won't come today we will loose the discount; thus we came in.Thus we were polite , and before w came we had provided our eta and were willing to come another day if the time was not convenient. Our visit was an invitation to a negotiation and we were willing to do business with you. Your unprofessional behavior closed the deal for us. I am very happy I am not your client and I understand how your tacky behavior ruins your business. Have a good night. " Save yourself a headache and shop somewhere else, after visit at this dealership I had decided to purchase a different luxury car, the after taste remains....

Great help from Connor a few days ago. Connor is one of the service consultants and he was very…read morehelpful and professional. He literally dropped what he was doing to help me. Thanks so much for not making me wait. Everyone here is very nice and professional. I can't wait for them to service my car next month.

Had an issue with a random misfire on a Hyundai…read more Papa's Garage was able to get me in, within a couple days. They were great with their communication. Called to explain the issue and then again when the car was ready. Evaluated the issue in the morning, had it narrowed down by lunch, and had the new part installed and tested by the afternoon (same day). Other garages seem to work on the theory that they will get your car, when they get to it. That wasn't my experience at all with Papa's garage.

I took my 2008 Dodge Grand Caravan to Papas earlier this month to replace a door hinge, 5 bad…read morelugnuts, and a wheel bearing. I retreived it a few days later and my van is running great! I thought they had great communication and I feel like I got a good deal. Thanks Papa! My father also took his van there to fix his power windows and now he wishes he had gone sooner.

Mark's got me in last minute and they did a great job! Nice staff and waiting room. Good…read morecommunication overall service! They have good prices for what they offer.

I've been a repeat customer of Mark's Auto in Loves Park, IL for the past several years. The work…read morethey have done have included brakes, wheel bearings, catalytic converter concerns, oil changes, etc. They have done an excellent job every time! Their customer service is amazing, as they have dedicated staff who are pleasant to work with and are concerned about getting the job done right the first time. Their business sends out occasional coupons for discounted rates, which also adds to the value of their work. They are a 5 Star business!

Helped me several times. Up front and honest about everything. They've been my trusted go-to for…read moreover 25 years now! (Has it really been that long?!?!)

I locked my keys, walker, purse & phone in my car this morning at work. Happy Monday....ugh!!…read moreCalled them from my desk & explained. An hour later, the driver had unlocked my car, brought in my walker, purse & phone to my desk. He was SO kind, went above & beyond by doing that. I have used Darrell's Towing for many years, with different cars Ive owned. They have ALWAYS been professional & nice. Totally recommend them!!

great service, prompt reply, very accommodating; even in they ultimately couldn't resolve my issue…read more(they pointed me towards another resource)

Quick service by Katie & Lori. I was able to get my Chevy Impala in on Monday for rear end &…read morequarter panel damage. By Thursday, I was picking up my repaired vehicle. Repairs were done well with all panels aligned and 3 part coat process applied & blended for perfect match. They assisted me as well by coordinating with Enterprise Rental to pick me up at time of drop off and to leave rental vehicle upon pick up.

Today is Tuesday November 22ND 2022 I've been here before…read morefor some work on my vehicles This place never disappoints Professional and Excellent Customer service Mark and the entire staff , are so people friendly and you feel like you're part of the family when your there the prices are affordable and they don't over charge, or try and sell you something you don't need they really do care about your finances as well as your safety. So if anyone is looking to spend their money wisely and love the outcome of the work this body shop puts in !!!! TRUST ME, I PROMISE YOU WON'T BE DISAPPOINTED

Mark, Geri, Tina and the entire crew at Alpine Body Shop? Class act, all the way. They fixed…read moremother's car on time, on budget and with the kind of human touch required for a difficult situation. I'd recommend Alpine Bidy Shop a million times over. Thank you!!!

I have been going here for years! Best shop I've been to never feel like I'm forced to do anything…read moreI don't need. I'm always satisfied with the service and explanation of the service and why it's needed. Never have I once been told to do anything I didn't need will never go anywhere else

I have been going to Guarantee Auto for years now and have had nothing but great experiences with…read morethem. They are professional, and get the job done. I can strongly recommend them to anyone,

Excellent shop. Great job on my Subaru. Matched paint perfect,helped me with insurance and rental…read morecar stuff. Safe bet with these guys!

ABS did a flawless job on my truck , im very meticulous about my vehicles and ABS did a wonderful…read morejob! Drew was great to work with , everything that was promised excited my expectations. Thank u