I'm new to Rockford and was hesitant to have to bring my Mercedes to a new dealership but Napleton…read morewas very welcoming. Fast service to help me with a nail in my tire; explained my options and was knowledgeable about what was needed for my Mercedes GLC 300.

why one star, because I can't give zero, and if you will read the text exchange with the Sales…read moreMANAGER below you won't have to wonder why: Text message I had received at 7:35pm, Wednesday, after I had left their location that has operating hours listed on their website, and at the door, open until 8 PM, sender: TIM HAYES - the MANAGER: "For you to keep my staff late for your low ball offer is bullshit I already told you not possible If you can do $3500 total out of pocket I can get the payment to $1147You show up late and ask for a $6k discount Wtf my response: Hi Tim, I am also very disappointed with your text right now. I was in contact with you informing about my availability and even arrived few minutes earlier than initially anticipated. I was always expecting high level or customer service from Mercedes dealer and your "WTF" had complete changed that. I am not sure whom you are to the company believing that your unprofessional and rude texts will win a customer. Although I am grateful that you did show your real nature and we won't have to deal with you anymore . Thank you for your time and good luck with future sales. Best regards TIM HAYES wrote back: I asked my staff on my day off to stay late for you I called you and had everything ready That was not polite and for that reason I am not being polite We have been upfront and honest with you It's clients like you that are ruining our business my response: The explanation of your unprofessional and unclassy behavior I silly. Before leaving my house I had called Louis and asked if he will be waiting for us or we could reschedule, he told me it is OK today and if we won't come today we will loose the discount; thus we came in.Thus we were polite , and before w came we had provided our eta and were willing to come another day if the time was not convenient. Our visit was an invitation to a negotiation and we were willing to do business with you. Your unprofessional behavior closed the deal for us. I am very happy I am not your client and I understand how your tacky behavior ruins your business. Have a good night. " Save yourself a headache and shop somewhere else, after visit at this dealership I had decided to purchase a different luxury car, the after taste remains....

Nelsons specializes in Volkswagen repair. I brought my Jetta there for some routine maintenance…read moreand diagnostic work. I found them to be friendly, fair priced, and thorough. I will definitely be back.

You pull into Nelson's Imports, their building proudly claiming "Specializes in Audi, Volkswagen,…read morePorsche." At first, the staff seems genuine and friendly -- until you raise a valid question or concern. Then you're met with hung-up phone calls, outrage, name-calling, and even a slammed door. In January 2024, they installed an Interstate battery for me. By May, it had already gone bad. In November 2024, under warranty, they replaced it with a Duracell Gold -- which their own shop notes (and my voice recording) confirm they sourced from AutoZone. After installing it myself, I expressed concern about whether it needed coding. They offered to double-check if I brought it in, confirmed it didn't need coding, and sent me on my way. Fast-forward to this month, and that replacement battery failed testing. When I called to inquire about my warranty, I again expressed concern that the life of my battery was being affected by them not coding it into the car. Bryan hung up on me. When I called back, the shop owner, Ryan, was equally dismissive -- telling me the problem was "the way I was going about things" rather than addressing his staff's behavior. They insisted the battery had to sit on a charger for 24 hours. That "24 hours" stretched into 26+, with no proactive updates -- I had to call them. When I finally reached someone, they claimed the battery was now magically "100% good" and had "passed the load test." When I asked for proof in writing, I got more attitude, another hang-up from Bryan, and -- in person -- no greeting, just vague shop notes (no actual load-test printout), being told to "please leave," called "the rudest person" they've ever met, and having the door slammed in my face. They also tried to tell me my car wouldn't even start without the battery being coded -- which is flat-out false. I've installed and driven with an uncoded battery before; it just shortens the battery's life. The only reason they even agreed to look at my battery was because I made it clear I'd go directly to Duracell for my 3-year warranty. Between the misinformation, refusal to provide proper documentation, and unprofessional behavior from both Bryan and Ryan, I'll be taking my business -- and my warranty -- elsewhere. If this is how they "specialize" in German vehicles, yet can't even properly install and code a battery to spec, I can only imagine the quality of their bigger repairs.

Car works great Great price…read moreThe sales people were incredible! 10/10 - If i ever buy another car I would go back, and I'd recommend them as first to anyone looking for a car

Had a battery fail and could not be removed without causing damage to battery harness. Called…read moreJustin and because I was close by they were willing to come to home remove and replace battery with a new Interstate battery. What a life and time saver, who would do this? Thanks to Justin and the team. I have purchased two vehicles from them in the past and will do so again.

First, let me start of by saying they did not ask me to write this review. VinGogh truly saved the…read moreday and went the extra mile after a nearby "15 minute oil change" shop drained my CVT transmission fluid instead of engine oil. Very knowledgeable, nice, and easy to talk to staff that made a crummy situation way better. Great documentation with excellent communication and a very fast turnaround to top it off. they stayed late and had it all done very quickly for something so short notice. They even took a very noticeable collision dent out of my front bumper free of charge! I'm not saying expect free repairs, but they're great people who get the job done right. Couldn't be happier given the circumstances and I will definitely be taking my business here again.

Shayne and Keri are amazing! They're quick to get you scheduled when is convenient for you (nights…read moreand weekends are a huge bonus for those of us that work normal 9-5's), quotes have always been accurate, and everything they've fixed for me over the years has held up great. Pricing is spot-on, you get exactly what you go for with no pressure to do anything extra. Shayne has replaced alternators, sway bar links, brakes, rotors, exhaust parts, etc on a few of my vehicles & I don't trust anyone else. Overall the best folks to bring your ride to.

I brought my new baby, 1965 Mustang, here for an inspection after driving for a few weeks and…read morenoticing how high she idles, how hard it is to brake, and the puddles of oil she leaves behind. The shop was clean, everyone was nice and most importantly the fixes and prices they presented seem to be fair. They addressed my issues and found a few more that I figured came with the age of the car. Turns out I was wrong. I decided to get the work done here and should be able to pick her up today. Can't wait!!! I will provide an update on the repairs.

Excellent service. Very kind and helpful staff…read more Have always been very prompt and rates are reasonable Highly recommend them.

Had an issue with a random misfire on a Hyundai…read more Papa's Garage was able to get me in, within a couple days. They were great with their communication. Called to explain the issue and then again when the car was ready. Evaluated the issue in the morning, had it narrowed down by lunch, and had the new part installed and tested by the afternoon (same day). Other garages seem to work on the theory that they will get your car, when they get to it. That wasn't my experience at all with Papa's garage.

Bill and his team are awesome. When my alternator went out, they recommended a reasonable towing…read morecompany to get my car towed to the shop. I received quick service and fair pricing for parts and labor. I will definitely be returning to Papa's for future auto repairs.

Mark's got me in last minute and they did a great job! Nice staff and waiting room. Good…read morecommunication overall service! They have good prices for what they offer.

My daughter was going out of town for the weekend and I wanted to see if she could get her brakes…read morechecked/worked on before she left. Thought I would give Mark's a try. Mark's said they were available for my service request online and let me schedule an appointment through yelp. Was for a simple brake estimate. Said it would be free for the estimate. Dropped off my vehicle early. Sign outside says "free estimates". On arrival, staff said they had no knowledge of my appointment or request (awesome!). Said it would be no problem and they would take a look at the brakes. Said if I decided to move forward with the repair, it should be able to be done today, in a couple hours. Dropped off vehicle around 9:30 am. 1pm comes around, no calls or updates. I was about to give them a call, since it was nearing the end of their work day. I finally get a call. Staff says they did a visual inspection, but it would be $50 for them to take the wheels off and give me an estimate. I'm like you had my car for hours and you haven't even started looking at it, and now you want to charge me for an estimate? I told them I would just pickup the car, because they haven't even worked on it. On my arrival back to the facility, my car hasn't moved one inch, from where I left it. If you are so busy and have so much business, why even bother wasting my time, by saying you could work on it the same day? Hope it was was worth it, because I will never be back or refer anyone here.

Fantastic place! Bob is the man! (as another reviewer put it) Been here many times now. They're…read morehonest, do good work at a fair price, and do it in a timely manner. It's great to have a mechanic you can trust. Another reviewer cited an issue with Bob/whoever they talked to being "brusk". I've never had that experience. He does do some of the work himself, so maybe they caught him on a bad day (if you've ever worked on cars, when things don't go your way it can be... frustrating), or misinterpreted his tone. He's always been courteous and professional with me, and seems to be a kind person to-boot

Not sure if 'brusk' is the adjective I'd use but definitely a poor approach on the phone with…read morehandling customer inquiries.